Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10631806September 9, 2014
ELECTRICAL SYSTEM
CAR REFUSES TO START, INSERT FOB CAR JUST CLICKS BUT WILL NOT TURN OVER, SOMETIMES DOORS WON'T OPEN. REPLACED BATTERY IN WINTER, 2 STARTERS THIS SUMMER (WITHIN ONE WEEK), NEW BATTERIES IN FOB, GREEN WIRE TO STARTER CLEANED, TOOK OUT FOB AND LOCKED DOORS AND UNLOCKED DOORS (ONE SITE SUGGESTED THEY THOUGHT IT MIGHT HAVE TO DO WITH ANTI THEFT DEVICE), TRIED TAPPING/WIGGLING THE GEAR SHIFT (AS SUGGESTED ON ANOTHER SITE), HAVE TRIED ALL DEALERSHIP AND INTERNET SUGGESTIONS). I ASK IF IT WAS A DEFECTED FOB AND WAS TOLD "NO". HAVE BEEN STRANDED IN EXTREME HEAT FOR 30 MINUTES AND LONGER, STRANDED IN VERY COLD WEATHER (THANK GOD MY DAUGHTER WAS AT THE SAME STORE I WAS AT, IN HER HONDA). DEALERSHIP STATED IT WOULD COST A LOT TO TRY TO FIND ISSUE, THIS IS NOT A CONSUMER ISSUE BUT CHRYSLER ISSUE. CHRYSLER IS AWARE SO IT SHOULD NOT BE MY DOLLAR THAT FINDS THEIR DEFECT. (ONE SITE SUGGESTED THE POWER INTEGRATED DISTRIBUTION MODULE RL692302-AE - $1K TO CORRECT.). SURPRISED THERE ISN'T ALREADY A RECALL FOR THIS ISSUE SINCE THERE ARE NUMEROUS REPORTED FROM OTHER OWNERS. AFRAID TO DRIVE CAR, DON'T KNOW IF IT WILL JUST STOP RUNNING WHILE DRIVING DOWN THE ROAD, DON'T KNOW IF I WILL GET STRANDED FOR HOURS. TOOK IN FOR L25 RECALL AND DEALERSHIP STATED THAT WASN'T THE ISSUE. FINE STILL WANTED THE RECALL CORRECTED. SAFETY HAZARD ESPECIALLY IF IT TURNS OUT TO BE ELECTRICAL, MIGHT CAUSE A FIRE. NEED HELP!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631718September 8, 2014
AIR BAGS
I OPENED UP THE DRIVES DOOR WITH THE ENGINE RUNNING , THE AIR BAG LIGHT CAME ON. I TURNED THE ENGINE OFF AND RESTARTED THE ENGINE AND AIR BAG DID NOT COME BACK ON. EVERY SINCE THE AIR BAG LOT COMES ON FROM TIME TO TIME BUT IF YOU CYCLE THE KEY, IT GOES OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631212September 6, 2014
ELECTRICAL SYSTEM
ON MANY DIFFERENT OCCASIONS WHEN GOING TO START THE CAR THE LIGHTS, RADIO ETC ALL WORKED BUT THE VEHICLE WOULD NOT START. THIS WOULD HAPPEN PERIODICALLY THEN MORE FREQUENT AS TIME WENT ON. AFTER REPLACING THE BATTERY THE VEHICLE CONTINUED TO HAVE THIS PROBLEM. AT ONE POINT I BECAME STRANDED IN A PARKING LOT WITH MY TWO SMALL CHILDREN IN THE CAR BECAUSE AGAIN THE CAR WOULD NOT START. AFTER TAKING THE VEHICLE TO THE DEALERSHIP FOR REPAIRS A MODULE WAS THOUGHT TO BE THE PROBLEM AND WAS REPLACED. THREE DAYS LATER I BECAME STRANDED AGAIN AT A GAS STATION AGAIN WITH MY TWO SMALL CHILDREN BECAUSE THE VEHICLE WOULD NOT START. MY CAR WAS AGAIN TAKEN BACK TO THE DEALERSHIP. I WAS SOON INFORMED THAT THEY COULD NOT FIND THE PROBLEM AND HAD CONTACTED CHRYSLER. CHRYSLER HAD SUGGESTED REPLACING THE STARTER. AFTER RESEARCHING THIS ISSUE I HAVE FOUND THAT THIS IS NOT AN ISOLATED PROBLEM. I FIND THAT THIS IS A SAFETY PROBLEM DO TO THE UNPREDICTABLE NO START PROBLEM. LEAVING THE VEHICLE OCCUPANTS STRANDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631255September 6, 2014
STRUCTURE:BODY:DOOR
AFTER A NIGHT OF RAIN, BOTH REAR DOORS HAD TAKEN IN WATER,; BOTH WINDOWS WERE CLOSED TIGHTLY ; I FIRST NOTICED WATER LEAKING OUT OF THE BOTTOM OF BOTH DOORS, THEN WHEN OPENING THEM COULD HEAR THE WATER SLOSHING AROUND IN THE DOOR. EVENTUALLY, THE WATER LEAKED OUT (2-3 DAYS) FROM BOTH, BUT IT SMELLS WET. THIS HAS HAPPENED AGAIN, TWICE, IN THE COUPLE OF WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631156September 5, 2014
ELECTRICAL SYSTEM
THIS ISN'T THE FIRST TIME THIS HAS HAPPENED, WE THINK THERE IS SOMETHING WRONG WITH THE IGNITION. I'VE REPLACED THE STARTER, BATTERY AND GOT A TRANNY ALL WITHIN A YEAR. THE CAR WILL NOT START BUT I HAVE POWER, THE RADIO AND LIGHTS COME ON, I HAVE TO LET IT SIT FOR A MINUTE RETRY IT AND HOPE IT WORKS. I'LL BE CALLING THE DEALERSHIP AND SEE WHAT THEY CAN DO, BUT THIS IS AN 09 JOURNEY NOTHING MAJOR SHOULD BE GOING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629941September 1, 2014
VEHICLE SPEED CONTROL, POWER TRAIN, ELECTRICAL SYSTEM
WHILE DRIVING ALONG THE HIGHWAY, WITH CRUISE CONTROL ON, THE VEHICLE LOST POWER AND DECELERATED. THE ETC AND TRACTION CONTROL LIGHTS CAME ON THE DASH. AFTER PULLING TO THE SIDE OF THE ROAD THE VEHICLE WAS RESTARTED. AFTER BEING RESTARTED THE VEHICLE DROVE NORMALLY. THIS SCENARIO HAS HAPPENED THREE TIMES AT HIGHWAY SPEEDS AND ONCE DURING ACCELERATION. AROUND THE SAME TIME OF ONSET WITH THE POWER LOSS ISSUE THE VEHICLE WILL NOT START INTERMITTENTLY. SOMETIMES IT STARTS AFTER SEVERAL MINUTES, SOMETIMES IT DOES NOT START FOR SEVERAL HOURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629659August 31, 2014
ENGINE
I HAVE COMPLAINED SEVERAL TIMES ABOUT THESE ISSUES WITH THIS STUPID CAR, AND ITS CRAZY THAT IM STILL PAYING FOR IT!!! THE CAR WAS PURCHASED BRAND SPANKING NEW AND I'VE BEEN HAVING THE SAME [XXX] ISSUES SINCE DAY ONE. WHEN I PUT THE KEY FOB IN THE STARTER SWITCH THE CAR GOES DEAD. THE ONLY WAY THE FREAKING CAR WILL START IS BY TRY TO PUT THE CAR IN NEUTRAL. IF THAT DOESN'T WORK THEN I MOVE THE BATTERY AROUND UNTIL I HEAR A CLICK FOR A CONNECTION. IF THESE DON'T WORK I DISCONNECT THE NEGATIVE AND POSITIVE ON THE BATTERY. EVENTUALLY THE CAR WILL START AFTER SPENDING AN HOUR OR SO TRYING TO GET IT STARTED. IM DISABLED AND TRULY HAVE AN EXTREMELY HARD TIME WITH THIS CAR. THIS ENTIRE CAR SHOULD BE RECALLED!!! THE OTHER ISSUE IS THAT THE ALARM DOESN'T WORK. ONCE THE ALARM GOES OFF, THE KEY FOB WILL NOT OPEN THE CAR AND WILL NOT TURN THE ALARM OFF. ALSO THE "KEY WITHIN THE FOB" DOESN'T OPEN THE CAR DOOR WHEN THE ALARM IS ON. ALL I CAN ASK IS THAT YOU HELP ALL OF US WHO ARE HAVING THESE CRAZY ISSUES!!! DO SOMETHING [XXX]!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629381August 29, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I TOOK THE VEHICLE IN TO MY NORMAL MECHAINC BECAUSE THE TAILLIGHT KEEPS GOING OUT & I HAVE A BAS LIGHT THAT KEEPS COMING ON WHICH WHEN ON MEANS I CAN'T UE THE CRUISE CONTROL. I'M ALSO HAVING ISSUES WITH THE IGNITION WHERE IT SOMETIMES WON'T START, JUST CLICKS & WHEN THAT OCCURS YOU HAVE TO PUT IT IN GEAR TAKE IT OUT & THEN IT'LL START UP. MY MECHANIC TOLD ME THE TAILIGHT & ALL THE OTHER ISSUES CAN BE ATTRIBUTED TO A BAD PCM & I HAD TO TAKE IT TO THE DEALER. AS I INVESTIGATED THESE ISSUES I NOTICED THAT MOST OF THESE ELECTRICAL ISSUES ARE BEING POSTED AS RECALLED ITEMS, BUT WHEN I CONTACTED THE LOCAL DEALERSHIP & DODGE DIRECTLY THEY TELL ME NO. HOW CAN ALL OF THE SAME THINGS THAT ARE BEING RECALLED BE HAPPENING WITH MY VEHICLE & NONE OF THAT BE RECALLED WORK THAT NEEDS TO BE DONE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629070August 28, 2014
ELECTRICAL SYSTEM
VEHICLE WOULD NOT START. HAD THE BATTERY CHANGED BUT 3 DAYS LATER VEHICLE WOULD NOT START. HAD THE STARTER CHANGED BUT 2 DAYS LATER VEHICLE WOULD NOT TURN OVER. IGNITION JUST MAKE S A CLICKING SOUND. MECHANIC CLAIMS '09 JOURNEY ARE NOTORIOUS FOR ELECTRICAL PROBLEMS AND WILL REPLACE THE STARTER AGAIN ALTHOUGH HE DOUBTS THAT WILL HELP. UNFORTUNATELY MY WIFE DRIVES THIS VEHICLE WITH 4 CHILDREN. I'M VERY CONCERNED ABOUT HER GETTING IN A BAD SITUATION ON THE ROAD. VEHICLE GAS ALREADY HAD MULTIPLE RECALLS OVER THE PAST FEW YEARS. WHAT CAN I DO? ANY RECOURSE TO HAVE DODGE FIX THE PROBLEM THRU A RECALL? I HAVE READ THAT THIS IS AN ONGOING PROBLEM WITH MANY CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628410August 26, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, WHEN THE BRAKES WERE DEPRESSED, THE STEERING WHEEL WAS SHAKING AND THE BRAKES WOULD NOT STOP THE VEHICLE IMMEDIATELY. THE CONTACT STATED THEY HAD ALSO NOTICED WHEN THE VEHICLE WAS SHIFTED INTO GEAR THE VEHICLE SHUDDERED. THE PROBLEM RECURRED MULTIPLE TIMES. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER FOR THE DIAGNOSIS AND STATED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE APPROXIMATE FAILURE MILEAGE WAS 25,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628102August 25, 2014
ELECTRICAL SYSTEM
I HAVE BEEN HAVING THE PROBLEM FOR A WHILE WHERE MY CAR ACTS IF IT DOESN'T WANT TO START AND AFTER WAITING A WHILE IT STARTS UP. I HAD THE BATTERY REPLACED TWICE THINKING ITS THE BATTERY OR THAT I AM BUYING BAD BATTERIES. MY CAR ACTS IF NOTHING IS WRONG I PUT THE KEY IN THE IGNITION TURN IT TO ON EVERYTHING BRIGHTLY COMES ON BUT MY CAR WILL NOT START IT DOESN'T CLICK IT DOESN'T DO ANYTHING WELL AFTER HAVING THIS PROBLEM FOR A WHILE NOW IT WONT START AT ALL EVEN WHEN ADDING A NEW BATTERY... I GET ONLINE AND SEE ALOT OF OTHER JOURNEY OWNERS HAVE THE SAME PROBLEM. THE DIFFERENCE BETWEEN THEM AND OWNERS IS NOW THERE IS A RECALL FOR THIS EXACT SAME ISSUE BUT MINE CANT GET RECALLED DUE TO THE VIN NUMBER NOT BEING LISTED WHICH IS UNFAIR DUE TO ITS THE EXACT SAME CAR AND THE EXACT SAME ISSUE I CALLED THE CHRYSLER RECALL NUMBER L25 AND THEY SAID THERE IS NOTHING THEY CAN DO SINCE MY VIN ISN'T LISTED IM SO UPSET IS THERE SOMEONE I CAN TALK TO ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627739August 23, 2014
POWER TRAIN, SERVICE BRAKES, WHEELS
I PURCHASED THE CAR IN JANUARY OF 2014 FROM A USED CAR LOT (WHICH I WILL NEVER DO AGAIN) AND IT WAS SOLD WITH TRANSMISSION LEAKS. I JUST FOUND THIS OUT AFTER TAKING THE CAR IN FOR A HOLE IN ONE OF THE COOLANT HOSES LESS THAN A MONTH AGO BECAUSE IT WASN'T LEAKING ON THE GROUND. I STARTED HEARING A GRINDING, SQUEAKING AND TICKING SOUND THAT MY MECHANIC COULDN'T FIGURE OUT. I JUST HAD THE BREAKS DONE SO THEY ARE ESSENTIALLY BRAND NEW. I HAD TO HAVE THE TIRES REPLACED BECAUSE THEY WERE WORN TO THE THREAD. GOING UP A HILL YESTERDAY, I HEARD A LOUD NOISE AND THEN THE CAR WOULDN'T MOVE. THIS LEFT ME IN THE MIDDLE OF THE ROAD BLOCKING TRAFFIC WITH 5 CHILDREN IN THE CAR. TURNS OUT THERE'S A CRACKED TRANSFER CASE. SOUNDS LIKE THERE ARE MANY OTHERS LIKE ME OUT THERE HAVING SIMILAR PROBLEMS WITH THIS PARTICULAR YEAR MAKE AND MODEL AND A RECALL IS IN ORDER....AGAIN!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627435August 22, 2014
ENGINE
THE CAR STOPPED AS I WAS DRIVING. I WAS ABLE TO COAST TO THE SIDE OF THE ROAD TO WAIT FOR A TOW. ALSO, TWICE NOW THE VEHICLE HAS NOT STARTED, HAD TO BE TOWED ONCE THE OTHER TIME IT WAS AT HOME. IF I WAIT SEVERAL HOURS THE CAR WILL START AGAIN. WHEN I CALL THE DEALERSHIP THEY SAID THEY ARE NOT AWARE OF ANY ISSUES AND THE CAR WOULD HAVE TO BE DOING IT WHEN IT IS THERE FOR THEM TO FIGURE IT OUT. WHEN I CALL CHRYSLER, THE LADY SAID THAT THEY ARE NOT AWARE OF ANY ISSUES WITH CAR. I TOLD HER WHEN I WENT ONLINE THAT THE COMPUTER WAS BLOWING UP WITH PEOPLE WITH THE EXACT SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627001August 21, 2014
SERVICE BRAKES, POWER TRAIN, ENGINE
ROTORS AND BRAKES WENT OUT AT 36,000 AND HAD TO BE REPLACED DUE TO BEING TOO SMALL FOR THE VEHICLE. OF COURSE THIS WAS JUST OUT SIDE OF WARRANTY. RECALL WAS CALLED AFTER WE REPLACED THEM. WENT OUT AGAIN AT 45,000 AND AGAIN AT 85,000. I HAD A KNOCKING NOISE FROM UNDER NEATH AND TOOK IT IN AND IT WAS COVERED UNDER POWER TRAIN. HAD TO TAKE IT IN AGAIN AT 40,000 KNOCKING NOISE AGAIN AND LUCKILY IT COVERED UNDER POWER TRAIN. AT 45,000 MY JOURNEY WOULDN'T START AND JUST DIDN'T KNOW WHEN IT WOULD START 30 MINUTES TO AN HOUR. THIS HAS HAPPENED SEVERAL TIMES AND WAS TOLD IT WAS THE KEY IGNITION CONTROL AND THAT THEY ARE BACK LOGGED AND COULDN'T REPLACE IT BUT CHARGED $100 FOR DIAGNOSTIC AGAIN AND HAVE HAD TO TAKE IT IN AGAIN SINCE. AT 75,000 I WAS LEFT STRANDED DUE TO OVER HEATING AND HAD TO TAKE IT IN AGAIN AND IT WAS THE TEMPERATURE CONTROL SENSOR. BRAKES WENT OUT AGAIN AT 95,000 AND NOW AT 107,00 THE CHECK ENGINE LIGHT IS ON AND DID A DIAGNOSTIC AND IT'S THE THROTTLE RUNNER CONTROL IS STUCK OPEN AND UNABLE TO GET IT IN UNTIL A WEEK LATER DUE TO THE DEALER TO BUSY. I THINK THIS HAS GONE ON TO LONG WITH THESE DODGE JOURNEYS AND IT'S TIME FOR SOME RECALLS ON THEM. I WILL NEVER BUT A DODGE AGAIN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626645August 20, 2014
ELECTRICAL SYSTEM:WIRING, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE, THE TECHNICIAN NOTICED THAT THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, THE INSTRUMENT PANEL INDICATORS DIMMED AND FAILED TO ILLUMINATE. THE DEALER STATED THAT MOISTURE AND CONDENSATION INSIDE OF THE WIRING HARNESS CAUSED THE WIRES TO BECOME CORRODED. AS A RESULT, THE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626749August 20, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE CONTACT TURNED OFF THE ENGINE, THE VEHICLE FAILED TO RESTART. THE CONTACT HAD TO WAIT TWO HOURS IN ORDER TO RESTART THE VEHICLE. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626576August 20, 2014
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE DEALER STATED THAT THE IGNITION WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626277August 19, 2014
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING ALONG A 4 LANE HIGHWAY, HIT A BUMP AND THE IGNITION TURN OFF. I WAS IN THE INSIDE LANE AND HAD TO MANEUVER MY VEHICLE ACROSS TWO LANES TO THE SIDE OF THE ROAD SO I COULD PUT THE VEHICLE IN PARK SO I COULD RESTART THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626332August 19, 2014
ELECTRICAL SYSTEM, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
CAR ALL OF A SUDDEN SHUTS OFF WHILE DRIVING DOWN THE STREET AT VARIOUS SPEEDS.35-70 STEERING WHEEL LOCKS, YOU HAVE VERY LITTLE CONTROL. VERY VERY DANGEROUS HAS BEEN HOOKED UP TO CERTIFIED AUTO SHOP DIAGNOSTIC COMPUTER ALL CODES COME BACK FINE AND THEY CAN NOT TELL ME WHY THIS HAPPENS. I ALREADY REPLACED CRANKSHAFT SENSOR TO TEST IF THAT WAS WHAT WAS WRONG WITH IT. I AM NOT GOING TO GO THRU ALL THESE FIXES FOR TESTING. DODGE NEEDS TO DO A RECALL ON THIS PROBLEM. I CALLED DODGE DIRECT TO START A RECALL PROCESS. SOMETHING NEEDS TO BE DONE BEFORE A FATALITY HAPPENS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625743August 16, 2014
ENGINE, POWER TRAIN
MY CAR WOULD NOT SHIFT INTO SECOND OR THIRD GEAR - I HAD TO PARK CAR, SHUT OFF AND RESTART. DID SAME THING COUPLE DAYS LATER AND MY ENGINE LIGHT CAME ON. HAD MY MECHANIC CHECK THE CODE AND IT IS SOMETHING TO DO WITH THE TRANSMISSION. THE CAR JUST HIT 90,000 MILES. I HAVE ALREADY HAD THE WATER PUMP REPLACED, FRONT AND BACK BRAKES, PADS, ROTORS AND CALIPERS REPLACED. THIS CAR IS A PIECE OF GARBAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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