Dodge Journey Complaints (2017)

202 consumer complaints on file.

#11535719August 1, 2023
AIR BAGS
In June 2023, the air bag light came on intermittently. In July 2023, the air bag light came on and stayed on (no longer intermittent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534490July 26, 2023
AIR BAGS
Was hit by another vehicle in front driver wheel which knocked me off the roadway. During the collision I kept hitting the brakes and the car wouldn't stop. I had no control over the steering as well. My car then hit a fence. My airbags never deployed with extensive damage to the front end of my car. Because of the airbags not deploying I hit my head on the steering wheel causing injury as well as my knees hit the dashboard.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11534280July 25, 2023
AIR BAGS
Air bags did not deploy when I hit someone at 35+mph. My passenger and my safety was put at risk because the air bags did not deploy causing us to be thrown forward forcefully causing pain in our back and neck. Car is being towed to a shop and I let them know my concerns for the air bag being faulty
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11528606June 23, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The lights on the interior are coming on by them self, I believe the problem lies in the rear wire harnesses. My car only has 31000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526210June 9, 2023
SEAT BELTS, ELECTRICAL SYSTEM
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522390May 16, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
The vehicle wouldn’t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519792May 1, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL
Abs system has moisture in there was a recall on. Couse the abs system to fail and is not working. I was driving in snow condition when it went fail the first time and almost lost control when applying the brakes. The problem has been reproduced and the car is at an independent repair shop. The abs trackion control light and check engine light where turned on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513023March 21, 2023
SEAT BELTS
The middle row bench seat, middle seat seatbelt doesn’t function the way it should. It doesn’t lock when you fully extend it or be able to hold a person during an accident. This seat has hooks for a child restraint but can’t see how it will hold a child seat if the seat belt won’t lock in place during an accident. Took my vehicle to a dodge dealer in Michigan City, IN who informed me this is not a defect, it’s the way the vehicle was designed. I have serious concerns about this because that is the seat someone can go through the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509777March 1, 2023
ELECTRICAL SYSTEM
I was driving and I smelled smoke, saw smoke coming from my center console. I turned and looked the backside of my center console was on fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11509574February 28, 2023
POWER TRAIN:DRIVELINE:DRIVESHAFT
The contact owns a 2017 Dodge Journey. The contact stated that while driving at an undisclosed speed, the driveshaft detached from the rear axle. The vehicle was towed to the dealer; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504076January 27, 2023
POWER TRAIN, UNKNOWN OR OTHER
Vehicle transmission went out/ stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496504December 7, 2022
ELECTRICAL SYSTEM, STEERING, FUEL/PROPULSION SYSTEM
The ETC warning light came on, then the car slowed down then stalled out and would not crank back up. Upon running a diagnostic, the following error codes displayed; P0420, P0340, P0197, P0117, P1D83, P2181(several codes showing up more than once showing permanent, pending). This also happened before but was taken to the dealership to be repaired but the problem is back again but worse. Me and my family were on the highway at the time of this happening and when this happened previously, I begged Carvana to take this car back as it not safe and it has happened again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491710November 1, 2022
SEATS
Passenger side headrest deployed by itself. Unable to put headrest back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489275October 14, 2022
ENGINE, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2017 Dodge Journey. The contact stated while driving 65 MPH, the oil warning light illuminated, and the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to her residence the next day. The vehicle was then towed to a collision shop where the mechanic retrieved several fault codes. The vehicle was not repaired. The contact towed the vehicle to an independent mechanic and was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed back to her residence. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The contact also stated that the front passenger’s side headrest had deployed independently. The manufacturer had not been informed of the failure. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488378October 7, 2022
FUEL SYSTEM, GASOLINE
The contact's sister-in-law owns a 2017 Dodge Journey. The contact stated she smelled an abnormal gasoline odor inside the cabin of the vehicle. The contact opened the hood and became aware of gasoline bubbling up from the fuel line. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the fuel line needed to be replaced. The vehicle had not been repaired. The mechanic researched and related the failure to NHTSA Campaign Number: 16V814000 (Fuel System, Gasoline). The manufacturer had not been informed of the failure. The failure mileage was 61,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487513October 2, 2022
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
While driving at any speed the vehicle will start jerking and RPM's will rev way up and heat Guage will fluctuate like the car is going to over heat but immediately drops back down to normal, when I let off the gas the vehicle starts to slow down very quickly like if I was pushing the break pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484956September 17, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The headlights have condensation inside them. I had them replaced in December of 2019 as were under warranty at the time. Two and a half years later, I noticed I’m having the same issue as before. There is condensation inside the headlights. The dealer told me I needed to contact their corporate office to see what can be done. I called Dodge Corporate office and was told they weren’t going to cover the replacement cost because the warranty expired. This is a safety issue and it appears Dodge won’t stand behind their product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477391August 3, 2022
ENGINE
Catalytic converter. Emissions. 2011-2016 Dodge Journey Were recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470840June 24, 2022
SEATS
My headrest (AHR) Deployed while I was at a stop light. I was not rear-ended. For that to happen. I checked online, to recalls have been made in regards to it. I took it to a dodge service center, they took pictures. On the first day. Then today I had to bring it back in, so they could inspect it. They also took more photos and let me know that it had failed and a pin was broken. A small black sharp piece was on my seat. Which I believe is what failed. I'm truly lucky I was not in motion when it happened. Something like this could cause someone to wreck or seriously injure someone. I did go to the er after it happen and they said a tbi(traumatic brain injury) and a sprain of my neck.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11470859June 24, 2022
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
I took my car in for an engine knocking noise and was told that my motor needs to be replace. I was told that they have recalled all the other motors that were made during this time period but mine is not part of the recall. They have attempted it is a known issue with the cylinder that were put in the 2.4 L motors but will not help me in fixing the issue because they don't have my motor on recall. My is the E5 and the motors that they have recalled are the E4 and E6 motors that were put into the Jeeps and the Chrysler but they have not recalled the Dodges motors. Consumer have found out that these motors in fact have two recalls on them. The recall number is W80 and W84. They have found that the cylinder O-rings are bad, and this is confirmed with the with the notice that was sent with NHTSA ID # 10138863 with the manufacture communication number 9003357. Dodge is still refusing to fix the issue and replace the motor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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