Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10732975July 9, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V37300 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733009July 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS EXCESSIVE HESITATION AND THE BRAKE PEDAL WAS DEPRESSED. THE ENGINE AND AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE AND SENSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732658July 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732685July 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/01/2015*LJ UPDATED 10/14/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732680July 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732720July 8, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732739July 8, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732073July 6, 2015
UNKNOWN OR OTHER
ON WEDNESDAY APRIL 22ND, I WAS STRANDED AT THE GROCERY STORE BECAUSE MY 2009 DODGE JOURNEY WOULD NOT START. I REPIDETLY TRIED TO START THE CAR AND I GOT A "BAD KEY" MESSAGE ON THE DASH BOARD. THINKING IT WAS THE KEY, I TRIED MY SPARE KEY THAT I KEEP IN MY BAG BUT THE CAR WOULD NOT START. NOTHING LIT UP AND THERE WAS NO NOISE WHAT SO EVER FROM THE ENGINE. AS A MOM WITH FOUR YOUNG KIDS, THIS IS ONE OF MY WORST NIGHTMARES. NOT ONLY WERE WE STRANDED AT THE GROCERY STORE, WE WERE LATE FOR SCHOOL. WE WAITED FOR AN HOUR FOR SOMEONE TO PICK US UP AND THEN HAD TO CALL A TOW TRUCK TO TAKE THE CAR TO OUR LOCAL DODGE DEALER. UNFORTUNATELY, OUR DEALER HAS NO LONER VEHICLES WE COULD HAVE USED.ON LAST THURSDAY AFTERNOON, I GOT A CALL FROM THE BROWN DODGE SERVICE WHO TOLD ME THE MODULE NEEDED TO BE REPLACED AND I HAD TO GET TWO NEW KEYS AS IT ALL COMES TOGETHER AS ONE PACKAGE AND I WAS TOLD IT WOULD COST $700. . THEN IT HAPPENED AGAIN A COUPLE OF WEEKS LATER AND I HAD TO PAY FOR YET ANOTHER TOW TRUCK. SAME SYMPTOM'S, THE CAR WOULD NOT START WHEN I TURNED THE IGNITION SWITCH. WHEN I TOOK IT TO THE BROWN DODGE DEALER THEY CLAIMED IT WAS A BAD BATTERY. SO I PAID TO HAVE IT REPLACED. THEN IT HAPPENED AGAIN BUT LUCKILY THIS TIME THE CAR STARTED AFTER I HAD TO TRY TURN THE IGNITION SWITCH ON ABOUT FIFTEEN TIMES, AND I DROVE IT DIRECTLY TO THE DEALERSHIP AGAIN. ONCE THERE, I KEPT IT THERE FOR 4 DAYS SO THEY COULD SEE WHAT WAS GOING ON. EVERY TIME THEY TURN THE IGNITION SWITCH, THE CAR STARTED FOR THEM. SO NOTHING WAS FIXED. WELL, THIS HAS BEEN HAPPENING EVERY WEEK FOR THE PAST THREE MONTHS. THIS PAST WEEK I WAS STUCK WITH MY CHILDREN AT THE BANK FOR 30 MINUTES UNTIL THE CAR WOULD START. THE LOCAL DEALERSHIP CANNOT FIX IT AND I DON'T KNOW WHAT TO DO. IT IS NOT SAFE AND I AM ALWAYS WORRIED ABOUT MY CAR NOT STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732079July 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS ABLE TO START ON NUMEROUS ATTEMPTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM)HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732087July 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000(AIR BAGS, ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732162July 6, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732187July 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732208July 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE PARKED, SEVERAL ATTEMPTS HAD TO BE MADE IN ORDER TO START UP THE VEHICLE. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY AFTER THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732237July 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED WITHOUT WARNING, HOWEVER, WOULD RESTART INDEPENDENTLY. ON ANOTHER OCCASION, THE VEHICLE WOULD NOT START AND THE ANTI-LOCK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000(AIR BAGS, ELECTRICAL SYSTEM),HOWEVER, THE FAILURES PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER; HOWEVER, THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,740.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732311July 6, 2015
ELECTRICAL SYSTEM, ENGINE
I OWN THE VEHICLE IN QUESTION AND HAVE ON SEVERAL OCASIONS CONTACTED THE DEALERSHIP NEILSON DODGE IN EAST HANOVER, NJ WHERE I PURCHASED THE VEHICLE FROM TO FIX THE SYSTEMS INVOLVLED IN THIS RECALL, BUT TO NO AVAIL. THEY HAVE TOLD ME THEY DO NOT HAVE THE PARTS TO COMPLETE THE REPAIRS. MY CAR HAS FAILED TO START SEVERAL DIFFERENT TIMES AND HAS SHUT OFF WHILE I WAS DRIVING ONCE. THERE HAVE ALSO BEEN A FEW TIMES WHEN THE VEHICLE HAS STARTED, BUT NO ELECTRICAL SYSTEMS HAVE WORKED EXECPT FOR THE ENGINE. I DRIVE 60 MILES TO WORK PER DAY ON ROADS WITH SPEEDS OF 45-50 MPH WHICH CREATES A DANGEROUS SITUATION IF THE ELECTRICAL SYSTEM WERE TO SHUT DOWN. I AM AT A LOSS AS TO HOW TO PROCEED AND HOW THAT NHTSA CAN BE OF ASSISTANCE TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731428July 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN ORDER TO START THE VEHICLE. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS TO GET THE VEHICLE TO START. THE CONTACT WAITED FOR NINE MONTHS FOR THE PART FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) TO BECOME AVAILABLE. THE DEALER WAS NOT ABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BATTERY AND THE STARTER BUT THE FAILURE PERSISTED. THE CONTACT DISCONNECTED THE AUTOMATIC START FEATURE AS A PRECAUTION DUE TO THE FAILURE PROGRESSING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731456July 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. IN ADDITION, THE VEHICLE FAILED TO START AFTER THE KEY WAS TURNED IN THE IGNITION SWITCH. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. UPDATED 09/18/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731473July 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731547July 1, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER IN ORDER TO START THE VEHICLE. THE CONTACT MENTIONED THAT THE KEY FOBIK WAS REPLACED TWICE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731556July 1, 2015
ELECTRICAL SYSTEM:IGNITION:SWITCH
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE STALLED SPORADICALLY. THE DEALER DIAGNOSED THAT THE IGNITION SWITCH MALFUNCTIONED AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000(ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 83,000. UPDATED 09/03/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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