Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10735404July 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER TO START THE VEHICLE. AFTER NUMEROUS ATTEMPTS, THE VEHICLE WOULD OCCASIONALLY START. THE KEY BECAME STUCK IN THE ACC MODE. THE CONTACT HAD TO DISCONNECT THE BATTERY TO PREVENT THE BATTERY FROM DRAINING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT MAY NEED TO HAVE THE VEHICLE TOWED TO THE DEALER DUE TO THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. MA 10/6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735061July 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT APPROXIMATELY 70 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER TEN MINUTES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735097July 20, 2015
UNKNOWN OR OTHER
APPROXIMATELY 6 WEEKS AGO I RECEIVED A RECALL NOTICE FROM FIAT CHYSLER / NHTSA ABOUT A SAFETY RECALL FOR THE WIRELESS IGNITION NODE MODULE ON MY 2009 DODGE JOURNEY. 6 MONTHS BEFORE THAT I RECEIVED A RECALL NOTICE JUST FROM FIAT CHYSLER THEMSELVES ABOUT THE RECALL. I CONTINUE TO CALL WEEKLY AND AM TOLD THEY HAVE NOT STARTED MAKING THE PART, HAVE NO TIME FRAME WHEN THEY WILL BEGIN SHIPPING THE PARTS AND DON'T KNOW WHEN THEY WILL START DOING ANY REPAIRS FOR MY VEHICLE. I WOULD APPRECIATE ANY HELP OR SOLUTION THAT THE NHTSA CAN PROVIDE MY. I HAVE BEEN WAITING PATIENTLY FOR A LONG TIME FOR FIAT CHYSLER RESOLVE THIS PROBLEM AND FEEL THAT THEY HAVE NO INTENSIONS OF EVER DOING ANYTHING ABOUT IT. PLEASE FEEL FREE TO CONTACT ME FOR MORE INFORMATION OR WITH ANY SOLUTIONS YOU MAY HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735100July 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED BACK TO THE CONTACTS RESIDENCE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 137,870.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735263July 20, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735338July 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734762July 17, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734486July 16, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734263July 15, 2015
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT ALSO STATED THAT THE STEERING WHEEL SHOOK WHILE MAKING A RIGHT OR LEFT TURN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734316July 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734318July 15, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733837July 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE SEAT WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 104,879. THE VIN WAS NOT AVAILABLE. UPDATED 09/18/15*LJ UPDATED 3/23/2016*JS UPDATED 11/15/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733989July 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE DEALER WAS NOTIFIED OF THE FAILURE AND WAS UNABLE TO PROVIDE THE PART TO SCHEDULE THE RECALL REPAIR APPOINTMENT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 83,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733592July 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE FAILURE RECURRED ON SEVERAL OCCASIONS UNTIL THE VEHICLE WOULD NO LONGER START. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR DIAGNOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733759July 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 20 MPH ON A LOCAL ROAD, THE VEHICLE BEGAN TO LOSE POWER. THE CONTACT SWERVED TO THE SIDE OF THE ROAD TO AVOID AN ONCOMING VEHICLE. THE DEALER CONFIRMED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733555July 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE KEY WAS INSERTED IN THE IGNITION SWITCH, IT FAILED TO TURN. THE CONTACT WAS ABLE TO START THE ENGINE AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO REPAIR THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733463July 12, 2015
UNKNOWN OR OTHER
RECEIVED RECALL NOTICE IN 2014. NOTIFIED DEALER IN ELIZABETH CITY, NC PROMPTLY, AS INSTRUCTED. THEY INFORMED ME THE PART WAS ON BACK ORDER AND WOULD CONTACT ME ASAP. I HAVE CHECKED BACK WITH THEM SEVERAL TIMES IN 2014 AND NOW 2015 WITH NO EXPECTED DATE OF REPAIR. I AM CONCERNED FOR MY SAFETY AS I DRIVE LONG DISTANCES. PLEASE ADVISE WHAT IS MY NEXT COURSE OF ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733185July 10, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733203July 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732889July 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT CHARGED THE BATTERY AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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