Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10744902July 30, 2015
UNKNOWN OR OTHER
DEALER, DENNIS DILLON DODGE IN NAMPA, ID. WON'T FIX OR ORDER PARTS NEEDED FOR THE RECALL ON MY VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744990July 30, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745021July 30, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE TOOK NUMEROUS ATTEMPTS TO START. OCCASIONALLY, THE TRANSMISSION NEEDED TO BE PULLED IN ORDER FOR THE VEHICLE TO START. THE DEALER DIAGNOSED AND REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE VEHICLE WAS BROUGHT TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH SENSOR WAS FAULTY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. MA 10/2 THE CONSUMER STATED A SENSOR WAS REPLACED ON 9/8/15 THE VEHICLE NOW STARTS ON THE FIRST TRY. UPDATED 10/08/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745050July 30, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745095July 30, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. WHILE DRIVING AT 60 MPH, THE CONTACT ATTEMPTED TO TURN THE VEHICLE TO THE RIGHT AND THE ENGINE STALLED WITH SEVERAL INDICATORS ILLUMINATING ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO RESTART AFTER THE FIRST ATTEMPT. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION NODE MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744864July 30, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744529July 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEMS) WAS RECEIVED IN MAY OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/21/15*LJ UPDATED 12/13/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744548July 29, 2015
ENGINE, ELECTRICAL SYSTEM
I WENT TO START MY VEHICLE AND IT FAILED TO START AGAIN, THE STARTER KEPT TRYING TO START BY CLICKING THE BATTERY TERMINAL THEN BEGAN SMOKING AND CAUSE THE CASING TO MELT, 3RD BATTERY IN 3 YEARS. UPDATED 09/15/15*LJ THE CONSUMER STATED THE KEY FOB FELL OUT OF THE IGNITION, WHILE DRIVING, AND THE VEHICLE STALLED. UPDATED 09/16/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744666July 29, 2015
UNKNOWN OR OTHER
NO CRANK/ NO START. BATTERY FINE. GAUGES LIGHT UP. HAVE BEEN TOWED TO DEALERSHIP 4 TIMES IN TWO MONTHS. IGNITION HAS BEEN REPLACED TWICE, REPLACED TIPM MODULE, AND WIRE FROM TIPM WITH NO RESULTS. IT'S AT THE DEALERSHIP FOR THE FIFTH TIME RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743898July 27, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PARTS (WIN MODULE) NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743900July 27, 2015
UNKNOWN OR OTHER
ON FEBRUARY 22, 2015, MY 2009 DODGE JOURNEY MIRACULOUSLY CAUGHT ON FIRE. THE CAR WAS SITTING IN THE PARKING LOT OF MY CHURCH ON TOP OF A SMALL SNOW PILE. AFTER ABOUT 40-45 MINUTES THE CAR STARTED SMOKING. BOTH THE FIRE AND POLICE DEPARTMENT CAME TO THE SCENE. THE FIRE DEPARTMENT TOLD ME THAT IT LOOKED AS THOUGH IT WAS AN ENGINE DEPARTMENTAL FIRE. I CONTACTED CHRYSLER ON FEBRUARY 24TH TO GIVE MY STATEMENT AND THEN I WAS NOTIFIED THAT SOMEONE WAS GOING TO INSPECT THE VEHICLE AND THEN LET ME KNOW OF ANY FINDINGS. ON MARCH 6TH I RECEIVED A LETTER STATING THAT THE WINGATE L25 WAS NOT THE CAUSE OF THE FIRE, BUT THEY NEVER MENTIONED WHAT WAS THE ACTUAL CAUSE. NEEDLESS TO SAY I GOT THE RUN AROUND FOR ABOUT A MONTH AND IN THE END CHRYSLER'S LEGAL DEPARTMENT TOLD ME THAT THE FINDINGS WERE UNKNOWN AND THAT THEY WERE NOT GOING TO DO ANYTHING ABOUT IT. MY VEHICLE WAS BURNT UP BY THE TIME IT COMPLETED IT'S COURSE...IT WAS SO BAD TO THE POINT YOU COULD BARELY RECOGNIZE MY CHILD'S CAR SEAT. I DID NOT EVEN HAVE THE VEHICLE FOR A YEAR AND THIS HAPPENED. I'M VERY GRATEFUL THAT NO ONE GOT HURT BECAUSE THIS COULD HAVE BEEN FATAL. THIS HAS PUT ME IN A FINANCIAL RUINS AND FIAT CHRYSLER DOESN'T SEEM TO CARE ANYTHING ABOUT IT'S CONSUMERS. I WILL NEVER BUY A CHRYSLER VEHICLE AGAIN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10743932July 27, 2015
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), SEATS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE ROTORS, CALIPERS, TRANSFER CASE, AND FRONT PASSENGER SEAT SENSOR CAUGHT FIRE, THE VEHICLE ALSO EXPERIENCED A LOSS OF POWER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE BRAKE ROTORS AND THE BRAKE CALIPER WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT ALSO HAD THE VEHICLE REPAIRED AT THE DEALER FOR THE TRANSFER CASE MALFUNCTION. UPON INSPECTION FOR THE SEAT SENSOR FAILURE, THE CONTACT NOTICED THAT A RUBBER BOOT WAS NOT INSTALLED, WHICH RESULTED IN THE INSULATION IGNITING. THE CONTACT EXTINGUISHED THE FLAMES AND PLACED ELECTRICAL TAPE AT THE END OF THE WIRE. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER NUMEROUS ATTEMPTS. THE TIRE SENSOR ALSO MALFUNCTIONED, WHICH RESULTED IN THE TIRE CONSTANTLY GOING FLAT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14373000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 34,903.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10743492July 25, 2015
ELECTRICAL SYSTEM, ENGINE
HAVING UNEXPLAINED STARTING ISSUES WITH MY DODGE JOURNEY -- I AM BEING TOLD THAT I NEED A NEW TIPM TO MAKE MY CAR WORK. HOWEVER, THERE ARE NO PARTS AVAILABLE AT ANY DODGE/CHRYSLER DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736233July 24, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE PARKED, THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743289July 24, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCHED NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735991July 23, 2015
UNKNOWN OR OTHER
WE BOUGHT A DODGE JOURNEY 2009 IN 2010 IT HAD VERY LITTLE MILEAGE. IT SEEMED LIKE A NICE VEHICLE. WITHIN A SHORT TIME THE STARTER BEGAN TO FAIL. I NEVER KNEW WHEN I WOULD GET BACK HOME OR TO WORK. I HAVE BEEN TO THE DEALER MANY TIMES.REPLACE BATTERY,FOBIK,HAD TUNEUPS, TRYING TO FIND OUT WHAT WAS WRONG. STILL TRYING--- NOW THEY SAY IT MIGHT BE THE- RANGE SENSOR. WHERE DOES IT END. EACH TIME THE COST IS A LOT. I REALLY WOULD LIKE TO KEEP THE CAR, BUT TIRED OF THE PROBLEM. I GET LOOKS FROM SERVICE DESK WHEN I COME IN. JUST WANT MY CAR FIXED. THIS HAS BEEN GOING ON FOR ABOUT 5 YEARS!!!!! LAST TIME HAD TO HAVE IT TOWED FROM MY YARD ON BACK OF FLATBED TO THE SHOP. IM NOT UNDER WARRANTY ,NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736002July 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNTIL AFTER SEVERAL ATTEMPTS WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH SENSOR WAS FAULTY AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. MA 10/23/15 UPDATED 12/06/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736127July 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735230July 22, 2015
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE WIRELESS IGNITION NODE MODULE RECALL REPAIRS. RECALL # 14V373000. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735703July 22, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO TURN OVER TO START THE VEHICLE. IN ADDITION, THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT REMAINED FOR APPROXIMATELY TWO WEEKS AND THE TECHNICIAN WAS UNABLE TO REPLICATE THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) BUT WAS UNABLE TO BE REPAIRED UNDER THE RECALL REMEDY DUE TO THE PART NOT BEING AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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