Dodge Journey Complaints (2018)

237 consumer complaints on file.

#11691572October 6, 2025
BACK OVER PREVENTION
The contact's husband owns a 2018 Dodge Journey. The contact stated that while in reverse(R), the rear-view camera image was either blank or upside-down. The vehicle was taken to a dealer, where the camera was repaired. Despite the repair, the contact stated that the failure had recently recurred. The manufacturer was notified of the recent failure, but informed the contact that there were no recalls on the VIN related to the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. Upon investigation, the contact discovered NHTSA Campaign Number: 18V398000 (Back Over Prevention) which was linked to the failure. The vehicle was not yet repaired. The failure mileage was 83,258
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687707September 16, 2025
ELECTRICAL SYSTEM, WHEELS, ENGINE
***Radio system not working properly no longer connecting properly to phone, sounds muffled to the receiver on the other end of call, audio connect is not allowing me to be heard and I got a brand new updated phone! Thinking that was the issue. It wasn’t the phone, there was a precious recall regarding system updates issues, that I saw on here, but I was never notified about it!! *Audio hands free won’t map my iphone, to the car Bluetooth system will not connect at times, ****instrument panel lights are not showing, Radio goes off while driving often, not working properly, *****BACK UP CAMERA NOT WORKING PROPERLY: *Back up camera not working properly, noticed blurry, not able to see properly at night. ****Back up parking assist lines are not as bright and clear when backing up, image is no longer vivid! *Difficulty seeing behind you at night when Backing up, looks like snow on a tv screen ! ***off road system comes on by its self and stays on at times, car is serviced regularly!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686454September 10, 2025
UNKNOWN OR OTHER
My back up camera goes black or it has lines all over it, sometimes it works out times i can't see nothing, have to stick my head out to back up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676161July 25, 2025
SEATS
WHILE DRIVING, WITHOUT ANY WARNING,THE FRONT PASSENGER SEAT HEADREST EXPLODED, HIT MY WIFE IN THE BACK OF THE HEAD AND SNAPPED HER NECK FORWARD, ALMOST KNOCKED HER OUT. I CAN'T IMAGINE WHAT COULD HAPPEN IF THIS EXPLODED ON THE DRIVERS SIDE AND CAUSED AN ACCIDENT (I'LL BET THIS HAS HAPPENED BUT WAS OVERLOOKED). I CONTACTED THE LOCAL DODGE DEALER AND THEY CLAIMED THEY HAVE NEVER HEARD OF THIS ISSUE BEFORE...I ADVISED THEM TO DO SOME ONLINE RESEARCH...IT HAS HAPPENED THOUSANDS OF TIMES! THE DEALERSHIP SAID IT COST ABOUT $1000 TO REPLACE (TIMES TWO FOR THE DRIVERS SIDE AS WELL). NOW WE ARE AFRAID TO DRIVE THIS VEHICLE AS WE HAVE NO WAY OF KNOWING WHEN THE DRIVERS SEAT HEADREST WILL EXPLODE! AS FOR THIS BEING A SAFETY FEATURE TO PROTECT AGAINST A REAR END COLLISION, IT IS NOT, AND THERE IS NO INDICATION OF SOMEONE HITTING THE REAR END OF THIS VEHICLE. I SPOKE TO A MECHANIC I KNOW AND HE HAS NEVER HEARD OF SUCH A THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675486July 22, 2025
SEATS
The passengers side head rest came apart. It came apart so fast it was like it exploded. It was almost like it had an air bag on the inside of it. I just started the unit in our drive way, went to back out, and it came apart. I tried to reset the head rest but the plastic locking tabs on the inside no longer work. This needs to be a recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674717July 19, 2025
STEERING
Power steering leak, started in cold weather. Found other 2018 models have had a recall for the same issue - but my vin is not listed. Yes the vehicle can be inspected. No I’ve not had it looked at, I’ve been refilling the power steering fluid regularly and it leaks out. If the leak persists and the power steering goes completely out while operating it could put myself, passengers and others at risk. No warning lamps. I just noticed the steering was difficult.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674723July 19, 2025
AIR BAGS, UNKNOWN OR OTHER
I was driving in the vehicle to put gas in, all of the sudden, i heard something snap and felt something hit the back of my head really hard. I felt disoriented as I didn't know what had happened. When I stopped and look at the seat, I noticed that head rest had deployed suddenly without warning and hit the back of my head. There was no accident that should have caused the head rest deployment. I sat there disoriented and started getting a headache and my neck started getting stiff. It's been a week since it happened, if it doesn't go away , I will be seeing a doctor as the pain comes and goes.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11673369July 14, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, SERVICE BRAKES
There are known recalls on 2018 Dodge Journeys. For some reason my VIN [XXX] doesn't show on the list. 1) back up camera shows a black screen or a blurry dark picture (on going issue for over a year) 2) electrical system sometimes refuses to acknowledge the key fob and or won't start due to it thinking it has a dead battery. (on going issue for almost two years) 3) when braking in an emergency situation, heavy vibration from the rear of vehicle (on going issue for a few years when hard braking rarely occurs) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673202July 13, 2025
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Car trys to start, it turns over but doesn't start. When it does start the red lightening bold is illuminated. Motor runs rough and shaky has ZERO POWER to accelerate. On going since 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672554July 10, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
It started with third brake light out, then,tail wipers intermittenly work, then camera not working- had to have someone watch the back of car to see also right inside light out AND Tailgate wont lock with rest of doors After looking on YOUTUBE this has been going on since 2012
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672581July 10, 2025
BACK OVER PREVENTION, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, there was an abnormal grinding sound coming from the rear brakes. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed; however, the result was not provided. The front brakes were replaced, and the vehicle was repaired. The contact stated while attempting to reverse the rearview camera image was not immediately displayed. The contact related the failures to NHTSA Campaign Number: 18V523000 (SERVICE BRAKES, HYDRAULIC) and 18V398000 (BACK OVER PREVENTION); however, the VIN was not included in the recalls. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672582July 10, 2025
BACK OVER PREVENTION, SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, there was an abnormal grinding sound coming from the rear brakes. No warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed; however, the diagnostic result was unknown. The front brakes were replaced, and the vehicle was repaired. The contact stated that while attempting to reverse, the rearview camera image was slow to be displayed. The contact related the failures to NHTSA Campaign Number: 18V523000 ( SERVICE BRAKES, HYDRAULIC) and 18V398000 (BACK OVER PREVENTION); however, the VIN was not included in the recalls. The manufacturer was notified of the failure, and informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672587July 10, 2025
SERVICE BRAKES, BACK OVER PREVENTION
The contact owns a 2018 Dodge Journey. The contact stated while driving 25 MPH, the contact can a grinding sound coming from the rear brakes. No warning light illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed, however the diagnosis was unknown. The vehicle was repaired as the front brakes were repaired. The contact mention while attempting to reverse the vehicle the rearview camera takes a few mins to display an image. The contact was relating the failure to related to the NHTSA Campaign Number: 18V523000 ( SERVICE BRAKES, HYDRAULIC) however, the VIN was not included in the recall. The contact was also relating his second failure to NHTSA Campaign Number: 18V398000( BACK OVER PREVENTION )however, the VIN was not included in the recall. The manufacturer was notified of the failure, and they sent a message stating her vin was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671414July 6, 2025
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
No accidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668726June 23, 2025
AIR BAGS, SEATS
My passenger side headrest popped open while my car was in park today. Randomly deployed. This is beyond unacceptable that something could just happen like a safety feature deploying when not impact provoked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667362June 17, 2025
TIRES, TIRES:SIDEWALL, TIRES:TREAD/BELT
I purchased a used Toyo tire (model Extensa A/S or 436) from a tire shop in Houston, TX on [XXX]. I was assured it was in good condition, but less than three weeks later, the tire showed severe sidewall cracks, dry rot, and bulging. I was stranded at 1 a.m. due to this failure, and when I inspected the tire myself, I found clear signs of structural damage that should have been caught before the sale. I tried to bring this to the attention of the shop. Instead of a resolution, I was spoken to disrespectfully and hung up on. The owner admitted to giving me a discount because of showing up late to fix the tire, though I never asked for one I simply wanted a safe, working tire. A used tire should still last 1 to 3 years, and this one didn’t last three weeks. This presents a serious road hazard, and I believe this business is knowingly selling unsafe used tires. I’m reporting this because it endangers drivers like me and others on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667428June 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There is a malfunction in the ABS module and it is so prevalent that it is making it hard to get the new/used part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665256June 6, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
Rear veiw mirror camera started coming on late and then completely quit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664478June 3, 2025
VISIBILITY/WIPER, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My back up camera has flipped the view upside down. Sometimes it glitches like static. I have tried different approaches to fix the issue but it continues to be upside down. It also caused me to back into my other car due to it glitching in the process of me backing up by causing me to lose visibility in a split second. It has been like this for years now with no hope of finding a solution. This is a safety issue and should be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662142May 20, 2025
SEATS
I was entering a highway on the entrance ramp when I was hit in the back of the head by the headrest, with no warning it just burst apart and caused dizziness. I pulled over as I literally felt like I was in a car accident. I continued to feel dizzy and experienced neck and lower back pain. I spoke with my Doctor this morning, and contacted the local Dodge, Chrysler dealer and have an appointment on 5/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey