Dodge Journey Complaints (2015)

554 consumer complaints on file.

#11629791December 9, 2024
UNKNOWN OR OTHER
I only owned vehicle for 2 weeks. The Vehicle stalls while driving, unable to brake or steer. after a few seconds and a fee times trying to restart, car restarts engine light comes on and displays no codes. Light goes off after a few hours. Mechanics are unable to diagnose. Almost rear ended in middle of busy street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623470November 4, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Dodge Journey. The contact stated that while the vehicle was parked the ABS warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the ABS Module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621369October 22, 2024
SEATS
Passenger Side Head Rest deployed. Plastic Clips Broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615148September 18, 2024
ENGINE AND ENGINE COOLING, POWER TRAIN, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2015 Dodge Journey. The contact stated that there was an abnormally strong exhaust odor coming from the vehicle. While attempting to accelerate, the vehicle was hesitating and experiencing a loss of motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic convertor had failed and needed to be repaired. While having the vehicle inspected, the vehicle received another diagnostic test and the contact was informed of the failure related to Customer Satisfaction Campaign Number: U67 with NHTSA Campaign Number: 10230438 (Engine and Engine Cooling, Unknown or Other, Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 209,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613438September 9, 2024
AIR BAGS
Air bag light comes on and stays on sometimes for days. Air bag light may come on going down a gravel road with a lot of ruts and if I make a sharp left or right turn it will come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607546August 9, 2024
ENGINE
The contact owned a 2015 Dodge Journey. The contact stated that while driving at approximately 45 MPH, she observed a burning odor and the vehicle then stalled. There were no warning lights illuminated. The vehicle was coasted to the side of the road where she observed smoke and flames from the engine compartment. An unknown driver stopped and used an extinguisher to extinguish the fire but the flames grew too large. The fire department extinguished the fire. A police report was filed. There were no other damages. The vehicle was towed to a lot where it was deemed inoperable. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604828July 26, 2024
SEATS
Driver’s headrest deployed, popped open while vehicle was turned on but in park. My safety was at risk , had I been driving not exactly sure how I would have reacted. Especially since when it deployed ( exploded open) it did so to the back of head causing blunt pain from back of head down neck. Initially thought I had been rear ended due to loud noise and force of head being pushed forward. There was no forewarning at all. Due to pain, was not able to verify with dealer of insurance agent as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604147July 23, 2024
WHEELS, ENGINE
Rear differential
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599182July 5, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
My Vehicle stopped working all together. It only has 45 thousand miles on it. The dealer found that the ABS module shorted out and caused the whole car to loose communication. the dealer informed me that the replacement part was under review by Chrysler engineers and production has stopped so there is no replacement for this part and so i contacted Chrysler and was told that they don't have an estimated time for new part production. This issue is not only a financial concern but also a safety as my vehicle has no abs, lights and will not run and drive. I have a car that I cant even repair because of lack of part production so now I'm out financially as well with no idea on how long it will take to get repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595889June 22, 2024
ENGINE
After buying used 2015 Dodge journey driving home from work at busy rush hour traffic my car just stopped with loss of brakes and steering was nearly rear ended was so nervous by this car started since then it keeps doing it but now check engine light is on I'm going thru divorce and he is incarcerated so I don't have a ton of money dealer wants be to pay I have since researched this online and find this to be a repeated over and over again problem this is the first Dodge vehicle I've owned and will be the last I do not feel safe driving this vehicle at all and I don't feel safe with the with Dodge if they're not going to stand behind their product I see that there was problems with that they took care of before the year 2015 but not since although it's the same problem I'm sick of being taken by these large corporations that just getting bigger and bigger on their greed while I struggle and have no help with the situation my car has been sitting for 2 months now in my garage although I'm making payments on it and can't get it titled
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593593June 11, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, VEHICLE SPEED CONTROL
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC The light for the stability control came on and my brakes chatter feels like there's bumps on the disc .Its pulling to the right , .. Also my door locks have failed .first it started with my rear windshield wiper running with the switch off ,than my reverse lights and now the locks . The back door does not lock at all and the door locks work sometimes .The electronics on my car is failing @ 120,000 it started .Its now at 150,000 tried everything still wont work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591876June 1, 2024
UNKNOWN OR OTHER
both of my headrest deployed without no accident. They just popped out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585478April 26, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
Today while driving on the highway at about 60mph my vehicle lost power causing the car to surge forward. I was unable to steer or brake for several seconds. The gauges completely dropped. It was as if someone had shut the vehicle completely off. The vehicle then restarted on its own. I was nearly rear ended by a semi and am terrified of driving this vehicle anywhere. I did a google search and came across numerous complaints of this happening. No warning lights prior to it happening or afterwards. We have had no issues with this vehicle until this point. It has approximately 90k miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585490April 26, 2024
ENGINE
I have had my car repaired a couple of time for the same issue, and both mechanics have told me that there is a recall on my cylinder 2 engine and the manufacturer was not saying anything which is causing the check engine light to come on and codes reading the same every single time: misfire, spark plugs and gaskets which have all been replaced twice in the 5 years of owning this car. The dealership won't help, if there is a recall or issue with my vehicles I need to know so I can transport my family and I safely back and forth. I see a lot of people complain about the same exact problem I'm facing currently. I'm probably out of about $5k maybe more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585317April 25, 2024
POWER TRAIN
The contact owns a 2015 Dodge Journey. The contact stated that while attempting to reverse at slow speeds in a parking area, the vehicle lost motive power. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN and the model year was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584704April 23, 2024
UNKNOWN OR OTHER
I keep getting a navigation map update warning. When i try to update the map data i am told by dodge that the map updates are no longer available. I expect to pay for the updates and the fact that they are not available is causing issues. When currently using the nav system i have found that road exists that are supposed to be on the left road side have changed to the right. This caused sudden lane changes and has the potential of causing accidents, As stated I expect to pay for the updates and not have them available is a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584398April 22, 2024
AIR BAGS, STEERING, SUSPENSION
Hi I owned JOURNEY 2015 since 2 years all of sudden I noticed some fluids red colour under the HOOD leaking drastically so I parked the vehicle at my Driveway I came to know from my neighbours that they have a recall on there JOURNEY 2014 v4
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582526April 12, 2024
AIR BAGS
Airbag light comes on and won't go off. There’s not a reason to or it to be on such as impact.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582584April 12, 2024
ENGINE
The contact owns a 2015 Dodge Journey. The contact stated while driving at unknown speeds, the check engine warning light illuminated, the instrument panel flashed, and the vehicle turned off. The contact stated that the vehicle restarted approximately 15 minutes later and was taken to the residence. The vehicle was taken to the dealer where the flash software, power train control module, anti-lock brake system, wiring three-way, crankshaft position, and sensor battery were replaced. The contact received notification of the Emissions Recall U67 for the Catalytic Converter Efficiency, however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,101.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580740April 2, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Dodge Journey. The contact stated when the vehicle was started, the stability-track, check brakes, and ABS warning lights were illuminated. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the ABS module needed to be replaced and reprogrammed. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V675000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The failure mileage was 103,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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