Dodge Journey Complaints (2015)

554 consumer complaints on file.

#10967268March 20, 2017
ELECTRICAL SYSTEM
DRIVERS HEAD REST DEPLOYMENT . SITTING IN VEHICLE AT A STANDSTILL IN PARKING LOT. STEPPED ON BRAKE TO START ENGINE AND DRIVERS HEAD REST DEPLOYED, HITTING DRIVER IN BACK OF HEAD AND FORCING HEAD INTO STEERING WHEEL. NO MAJOR INJURY, OTHER THAN HEADACHE AND BRUISE ON FOREHEAD. THE VEHICLE HAS NEVER BEEN INVOLVED IN REAR ACCIDENT. GATHERED CAR FAX INFORMATION TO PROVE NO DAMAGE. MILEAGE APPROX 39,000. I PURCHASED THE VEHICLE FROM REPUTABLE DEALER (ENTERPRISE CAR SALES - SAN ANTONIO) ON DECEMBER 28, 2016. CURRENT DRIVER HAS NOT BEEN INVOLVED IN REAR-END COLLISIONS, BUMPS OR DAMAGE TO REAR OF VEHICLE. DEALER CLAIMS NOT RESPONSIBLE FOR VEHICLE. ORIGINAL FACTORY WARRANTY EXPIRED AT 36,000 MILES. LOCAL DODGE DEALERSHIP CLAIMED NOT COVERED AND NOT A FACTORY DEFECT. INSURANCE COMPANY CLAIMS NOT A COVERED DAMAGE, SO NOT RESPONSIBLE. THIS SHOULD BE CONSIDERED A SAFETY HAZARD. TRIED TO RESET HEADREST, BUT WILL NOT GO BACK INTO PLACE. CURRENTLY HAVE IT HELD TOGETHER WITH A LEATHER BELT. CONCERNS WHETHER THE PASSENGER HEADREST WILL DEPLOY WITHOUT WARNING. I FEEL THE MANUFACTURER SHOULD REPLACE THE HEADREST AT NO CHARGE TO THE VEHICLE OWNER.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10958651March 5, 2017
UNKNOWN OR OTHER, CHILD SEAT:BASE
THE GRACO SNUGRIDE 30 STICKS TO THE BASE WHEN TRYING TO RELEASE IT. THE STRAPS TIGHTEN UNEVENLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957899March 1, 2017
ELECTRICAL SYSTEM
I HAVE HAD THIS CAR 5 TIMES IN TWO MONTHS TO THE DEALERSHIP FOR THE SAME THING. SOMETHING HAS BEEN KILLING THE BATTERY. THE DEALER HAS NOT BEEN ABLE TO FIND WHAT IS WRONG OUTSIDE OF REPLACING THE NEW BATTERY. IT IS AT YUCCA VALLEY CHRYSLER CENTER IN YUCCA VALLEY CA 92284 760-228-1818. THIS COULD BE AN SAFETY ISSUE IF THE CAR STOPS IN TRAFFIC AND WILL NOT START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956912February 25, 2017
SEATS
I WAS REAR-ENDED AFTER COMING TO A STOP ON A HIGHWAY IN RUSH HOUR TRAFFIC. UPON IMPACT, MY BODY LUNGED FORWARD AND THE BACKWARDS LANDING ON THE SEAT, CAUSING IT TO RECLINE ALMOST ONTO THE 2ND ROW SEAT. WHEN MY BODY WENT BACKWARD, IT CAUSED ME TO UNHAND THE STEERING WHEEL. IT IS UNKNOWN WHAT MAY HAVE CAUSED THE SEAT TO RECLINE OTHER THAN THE IMPACT OF MY BODY ON THE SEAT. I HAVE A POLICE REPORT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10948385January 30, 2017
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
I AM NOT SURE IF THIS WARRANTS A COMPLAINT BUT WHEN I WREAKED MY VEHICLE MY AIRBAGS DID NOT DEPLOY. I WAS TRAVELING ABOUT 50MPH ON A MAIN ROAD IT WAS NIGHT TIME AND HAD STARTED TO RAIN AND I HIT A COW THAT WAS STANDING IN THE MIDDLE OF THE ROAD. THERE WAS ABOUT $8000 DOLLARS WORTH OF DAMAGE TO MY VEHICLE. I AM JUST CURIOUS AS TO WHY AIRBAGS DIDN'T DEPLOY. SHOULD THEY HAVE?
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10948373January 29, 2017
UNKNOWN OR OTHER
ENGINE EXHAUST/ CARBON DIOXIDE ENTERING IN THE CABINET OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948050January 27, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945737January 17, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOOR. THE DEALER REMOVED THE TIRES, BUT PROVIDED NO SPECIFIC DIAGNOSIS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918910October 25, 2016
SEAT BELTS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT WAS TEARING IN TWO PARTS. IN ADDITION, THE REAR MIDDLE SEAT DID NOT HAVE THE BUCKLE HARNESS TO SECURE THE SEAT BELT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,360.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898976August 26, 2016
ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896279August 16, 2016
STRUCTURE:BODY:ROOF AND PILLARS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 70 MPH, WITH CARGO ON THE LUGGAGE RACK, THE LUGGAGE RACK DETACHED FROM THE VEHICLE AND LEFT HOLES IN THE ROOF. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 43,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896292August 16, 2016
SERVICE BRAKES, ENGINE, STEERING
DRIVING ON A MAJOR HIGHWAY WHEN ALL OF A SUDDEN, I NOTICED MY SPEED DROPPING. I PUSHED ON THE GAS BUT GOT NO RESPONSE. THEN TRAFFIC BEGAN TO STOP BUT I COULDNT! MY BRAKES DID NOT WORK!!! I PUT MY HAZZARD LIGHTS ON AND BEGAN TO DRIFT ACROSS 3 LANES OF TRAFFIC BECAUSE THE STEERING ALSO DID NOT WORK!!!! I ALMOST CAUSED SEVERAL ACCIDENTS AS I WAS UNABLE TO CONTROL MY VEHICLE. I MADE IT TO THE EMERGENCY LANE AND PUSHED THE EMERGENCY BREAK COMING TO A JOILTING STOP. ONCE I CAUGHT MY BREATH AND STOPPED SHAKING, I WAS ABLE TO RESTART THE VEHICLE. I THEN EXITED THE HIGHWAY AND CREPT ACROSS TOWN BACK TO THE DEALER WHERE I HAD JUST LEFT GETTING MY OIL CHANGED PRIOR TO THIS INCIDENT. THEY CHECKED OUT THE VEHICLE BUT FOUND NO BAD CODES OR ANY OTHER ISSUE SO THERE IS NO FIX FOR SOMETHING THEY COULD NOT RE-CREATE.. THIS IS MY 3RD JOURNEY (2010, 2011, 2015) AND I BELIEVE THIS IS AN ACCIDENT WAITING TO HAPPEN. I HAD NO ISSUES WITH THE PRIOR TWO YEARS. I AM TERRIFIED OF DRIVING THIS VEHICLE NOW ESPECIALLY NOTING SO MANY OTHER COMPLAINTS OF THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893730August 6, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I PURCHASED MY VEHICLE IN NOVEMBER 2015, JUST TWO WEEKS AGO WHILE STOPPED AT A LIGHT MY VEHICLE JUST TURNED OFF . WHEN TRYING TO RESTART MY VEHICLE JOLTED THEN TURNED ON, I TOOK TO THE DEALERSHIP THEY STATED ALL IT NEEDED WAS A SOFTWARE UPDATE AND IT WOULD FIX IT AND THAT IT WOULD NEVER HAPPEN AGAIN. WHILE 4 DAYS LATER IT HAPPENED AGAIN THIS TIME THE VEHICLE WAS IN MOTION WE WERE TURNING A CORNER AND BAM THE CAR TURNS OFF AGAIN ALMOST GETTING SLAMMED BY ANOTHER VEHICLE. I HAD TO HELP MY.HUSBAND PULL THE WHEEL TO TURN, THE STEERING WHEEL LOCKED BRAKED DIDN'T WORK OR ACCELERATOR. I OPENED A CASE WITH CHRYSLER AND THEY SAY THEY CAN'T DO ANYTHING FOR ME. I REALLY NEED HELP.WITH THIS SOME PLEASE HELP THIS IS A UNSAFE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891456July 28, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888609July 26, 2016
STEERING
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE COMING TO A STOP AND DEPRESSING THE BRAKE PEDAL, THE STEERING WHEEL VIBRATED AND MADE A LOUD NOISE. THE FAILURE OCCURRED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882056July 1, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 20 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882153July 1, 2016
POWER TRAIN
I BOUGHT THE 2015 DODGE JOURNEY FOR MY FAMILY, SHORTLY AFTER I PURCHASED THE VEHICLE, I NOTICED THE TRANSMISSION WAS SLOW TO PICK UP SPEED. SINCE IT WAS A BRAND NEW VEHICLE, I FIGURED THE KINKS WERE JUST GETTING WORKED OUT. I TOOK THE DODGE IN FOR A RECALL FOR A DIFFERENT ISSUE, AND TOLD THEM CHECK MY TRANSMISSION. THEY TOLD ME THE TRANSMISSION WAS A "LEARNED" TRANSMISSION MEANING IT HAS TO GET ADJUSTED TO THE WAY IT'S BEING DROVE AND COULD NEED UPDATING. THE DEALER CHECKED IT AND SAID NOTHING WAS WRONG. A WEEK LATER IWAS ON THE FREEWAY AND IT DIDN'T WANT TO PICK UP SPEED LIKE IT SHOULD. THE CAR ACTS LIKE IT GETS STUCK IN BETWEEN GEARS. EVERYTIME I GET A RECALL,OR TAKE IT IN FOR SERVICE I HAVE THEM CHECKTHE TRANSMISSION, AND THE ANSWER IS ALWAYS THE SAME. THE TRANSMISSION IS STILL JERKING AND NO SOLUTION TO THE PROBLEM. NOW I AM VERY RELUCTANT TO PUT MY WIFE AND KIDS INTHIS VEHICLE WITH THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876845June 27, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V431000 (ENGINE AND ENGINE COOLING) AND 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873784June 12, 2016
AIR BAGS, SEAT BELTS
HIT A COW ON A COUNTY ROAD AT APPROX. 55 MPH AFTER COMING AROUND A CURVE. NO TIME FOR ANY EVASIVE MANEUVERS. VEHICLE WENT AIRBORNE AND LANDED APPROX. 40 FEET FROM INITIAL IMPACT. AIR BAGS DID NOT DEPLOY. DRIVER'S CHEST IMPACTED THE STEERING WHEEL CAUSING HAIRLINE FRACTURES TO THE STERNUM AND A DISLOCATION OF THE LEFT SHOULDER AND SEVERE BRUISING OF THE STOMACH AND HIPS WHERE THE SEATBELT WAS. DRIVER WAS AIRLIFTED DUE TO INJURIES. DRIVER'S SERVICE DOG'S SEAT BELT DISENGAGED AND WAS THROWN TO THE BACK OF THE VEHICLE AND SUFFERED MINOR INTERNAL INJURIES AND WAS TAKEN FOR TREATMENT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10873200June 8, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS NOT RESPONDING WHEN DEPRESSED. IN ADDITION, WHILE DRIVING 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED WHIPLASH, BUT DID NOT REQUIRE MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND PARKED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V168000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 28,556. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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