Dodge Journey Complaints (2015)

554 consumer complaints on file.

#11013359August 7, 2017
ELECTRICAL SYSTEM
ONE WEEK AFTER PURCHASING VEHICLE, NAVIGATION SYSTEM HAD ERRORS. WHEN ATTEMPTING TO FIND ROUTE, RECEIVED TWO ERROR MESSAGES. "CAN'T UNLOCK MAPS" AND "DETAILED MAPS ARE REQUIRED FOR ROUTING. NO DETAILED MAPS FOUND ON THIS UNIT." TOOK VEHICLE TO THE DEALERSHIP (STILL UNDER WARRANTY) AND THEY PERFORMED SOFTWARE UPGRADE AND SAID IT WAS NOW WORKING. WENT TO LEAVE DEALERSHIP, STARTED VEHICLE, AND ERROR MESSAGES RETURNED. DEALERSHIP SAID THEY'D NOW HAVE TO ORDER NEW RADIO AS THIS WAS A COMMON PROBLEM. ALSO TOLD THE DEALERSHIP ABOUT MESSAGE THAT APPEARED ON DASH THAT SAID "KEY HAS LEFT VEHICLE" - EVEN THOUGH I HAD THE KEY FOB ON MY PERSON, WAS SITTING IN THE DRIVER'S SEAT, AND MY ENGINE WAS RUNNING. ALSO RECEIVED AN ERROR MESSAGE ABOUT THE FUEL CAP AND THE LOW FUEL ICON STAYED ON FOR TWO DAYS AFTER FILLING WITH FUEL. READJUSTED THE FUEL CAP TWICE AND ICON STILL REMAINED AND THEN DISAPPEARED AFTER TWO DAYS ON IT'S OWN. DEALERSHIP SAID THEY'D LOOK AT IT IF IT HAPPENS AGAIN. POSSIBLY RELATED TO THE COMPUTER SYSTEM ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012524August 3, 2017
ELECTRICAL SYSTEM
NAVIGATION SYSTEM DEFECTIVE. UNIT STOPPED WORKING LESS THAN YEAR AFTER PURCHASING NEW. DEALER STATED ENTIRE UNIT NEEDS TO BE REPLACED. RESEARCHED ISSUE ONLINE AND THE DEFECT IS REPORTED REPEATEDLY BY OWNERS OF 2015 DODGE JOURNEYS. DEFECT APPEARS TO BE SYSTEMIC BUT A RECALL HAS NOT BEEN ISSUED BY DODGE AND THEY REFUSE TO COVER ONCE BASIC WARRANTY (3YR / 36,000 MI) EXPIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011959August 1, 2017
ELECTRICAL SYSTEM
AIR CONDITIONER RANDOMLY TURNS ON. UPON ACCELERATION AND OR STARTING OR STOPPING CAR. AT A STOP SIGN OR LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012211August 1, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
CAR STALLS IN THE MIDDLE OF DRIVING. THIS IS VERY DANGEROUS CAN CAUSE A FATAL ACCIDENT. THE FUEL SYSTEM IS ALWAYS THROWING A CODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011571July 30, 2017
AIR BAGS, SEATS
ON 7/26/17 I WAS DRIVING ON A LOCAL ROAD IN EASTCHESTER NY GOING UNDER 25 MPH WHEN THE HEADREST RESTRAINT DEPLOYED AND INJURED THE BACK OF MY HEAD. WENT TO ER AND NEED TO SEE A SPECIALIST FOR INJURY. CONTACTED DODGE/CHRYSLER AND WAS TREATED LIKE I WAS AT FAULT. LEASE DEALER STEPPED IN AND VERIFIED THERE WAS NO COLLISON. DODGE HAS AN ENGINEER SCHEDULED TO INSPECT IT 7/31/17. WAS TOLD TO GO THROUGH MY INSURANCE FOR INJURIES BUT THERE WAS NO COLLISION!! ALSO, WAS TOLD TO USE UBER. LEASE DEALERSHIP FINALLY GAVE ME A LOANER. YOUTUBE VIDEO LINK IN THIS MESSAGE OF CAR. HTTPS://YOUTU.BE/0FO2WK6JLLC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11011411July 29, 2017
ELECTRICAL SYSTEM
BATTERY LIGHT CAME ON FOLLOWED BY CHECK ENGINE LIGHT. THEN RECEIVED A MESSAGE SAYING BATTERY SAVER MODE. CAR FUNCTION SUCH AS REMOTE START AND RADIO WERE NOT WORKING. MY BATTERY WAS COMPLETELY DEAD AND REPLACED IT WITH A NEW ONE. 4 DAYS LATER, SAME PROBLEMS OCCURED. THIS TIME CAR SHUT OFF WHILE DRIVING. THIS WAS VERY SCARY AND EXTREMELY DANGEROUS. I HAVE BEEN HAVING SO MANY PROBLEMS WITH THIS CAR EVER SINCE MY FACTORY WARRANTY EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010820July 26, 2017
ENGINE, POWER TRAIN, STEERING
I WAS DRIVING MY CAR OUT OF A DRIVE THROUGH AND WHEN I GOT TO WHERE I NEEDED TO TURN, MY ENGINE JUST SHUT OFF. CAR STARTED ROLLING ELECTRICAL WAS STILL ON (LIGHTS, ETC;) BUT THE STEERING WHEEL WOULD NOT TURN AT ALL. I HAD TO PUT IT IN PARK, TURN IT OFF AND THEN TURN IT BACK ON AGAIN. AFTER THAT, IT WORKED AGAIN. WHAT IF THIS HAPPENS TO ME GOING 80 ON THE INTERSTATE? I HAVE CHILDREN TO THINK ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005383July 14, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
WHEN IN MOTION GOING AT VARIETY SPEEDS THE CAR STALLS MID MOVEMENT AND POWER STEERING STOPS. IT HAS HAPPENED AT STOPS AS WELL AS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003768July 8, 2017
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE DRIVING ON BUSY INTERSECTION VEHICLE JUST SHUT OFF ON ITS OWN. STEERING WHEEL LOCKED THEREFORE I HAD NO CONTROL. ALMOST CRASHED INTO ANOTHER VEHICLE AND MEDIAN. HAD TO WAIT FOR IT TO COME TO A COMPLETE STOP ON THE MIDDLE OF INTERSECTION TO BE ABLE TO RESTART IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002832July 3, 2017
WHEELS
TIRES HAVE HAD SEPARATION ISSUES ON TWO SEPARATE OCCASIONS - STEERING WHEEL HARD TO HANDLE AND VEHICLE SHAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000654June 22, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS APPLIED BUT FAILED TO RESPOND. THE ABS INDICATOR ILLUMINATED AND THE CONTACT CRASHED INTO A POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10995442June 15, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
ELTRONIC STABILITY CONTROL LIGHT RANDOMLY COMES ON WHILE DRIVING AND FRONT PASSENGER HUB IS GOING OUT AT ONLY 30K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993914June 8, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER SIDE HEADREST AIR BAG DEPLOYED AFTER THE DOOR WAS CLOSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LANDERS DODGE JEEP CHRYSLER WHERE IT WAS DIAGNOSED THAT THE HEADREST AIR BAG DEPLOYED AND NEEDED TO BE RESET DUE TO THE SRS SYSTEM ACTIVATING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 39,042.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993121June 5, 2017
ENGINE, STEERING
SHORTLY AFTER PURCHASING THE VEHICLE I NOTICED THAT IT JERKED AS I DROVE. SEVERAL MONTHS AGO THE JERKING GOT A LITTLE WORSE BUT I WAS UNDER THE IMPRESSION THAT IT WAS MY BRAKES. AS I WAS DRIVING THE OTHER DAY I FELT SEVERAL JERKS AND THEN THE CALL CAME TO A COMPLETE STOP WITH ALL OF THE POWER STILL BEING. I SHUT THE CAR OFF AND RESTARTED IT. THE CAR STARTED UP PERFECTLY FINE AS I SHIFTED IT INTO DRIVE THE CAR STARTED SHAKING AGAIN AND SHUT DOWN. I DID THE SAME ROUTINE FOR SEVERAL TRIES AND EVERY TIME I PUT IT INTO EITHER DRIVE OR REVERSE THE CAR WOULD SHUT DOWN. IF I PUT THE CAR IN NEUTRAL THE CAR WAS PERFECTLY BUT IF I PUT IT IN DRIVE OR RESERVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990642May 19, 2017
AIR BAGS
TL* THE CONTACT OWNED A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 41 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY. AS A RESULT, THE CONTACT REAR ENDED THE VEHICLE. THE CONTACT'S VEHICLE SUSTAINED FRONT END DAMAGE AND THE RADIATOR WARNING INDICATOR ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE COLLAR BONE, SHOULDER, AND A BRUISED WRIST. THE CONTACT AND THE DRIVER OF THE OTHER VEHICLE REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DETERMINED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,460. ..UPDATED 06/06/17 *BF UPDATED 9/28/18*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10984206May 8, 2017
ELECTRONIC STABILITY CONTROL (ESC)
ABS AND TRACTION CONTROL LIGHTS CAME ON WHILE DRIVING. THERE IS CURRENTLY A RECALL FOR THIS BUT MY VEHICLE IT IS SAYING NOT COVERED. DODGE RECALL NUMBER R61. NHTSA #15V675000. SO NOW I HAVE AN UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981510April 30, 2017
SERVICE BRAKES, UNKNOWN OR OTHER
3 SEPARATE INCIDENTS, ALL INVOLVING BRAKING WHILE IN MOTION, SPREAD OVER ABOUT 2 MONTHS. 1., TOOK TOO LONG TO COME TO A STOP WHILE BRAKING AT A RED LIGHT (6 CAR LENGTHS); 2., LIGHT TAP CAUSED CAR TO SCREECH TO A STOP; 3. COMPLETE FAILURE; NO RESPONSE TO REPEATED PUMPING; NO RESISTANCE FELT WHEN PRESSING BRAKE ALL THE WAY TO THE FLOOR, NEARLY FLIPPED INTO A DITCH, CAUSED OVER $8K DAMAGES. THE CAR ITSELF HAD 23,295 MILES ON IT WHEN ALL THIS HAPPENED. DODGE "INVESTIGATOR" SAID NOTHING'S WRONG.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10978781April 17, 2017
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 60 MPH, THE BRAKES FAILED WHEN APPLIED AND THE EMERGENCY BRAKE INDICATOR ILLUMINATED. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNAWARE IF A POLICE REPORT WAS FILED. THE CONTACT WAS DIAGNOSED WITH SPRAINS TO THE RIGHT SHOULDER AND KNEE ALONG WITH INJURIES TO THE LOWER BACK. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO THE INSURANCE INVESTIGATORS AND THEN TO THE BODY SHOP. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES). THE VEHICLE WAS NOT DESTROYED ACCORDING TO THE INSURANCE INVESTIGATOR. THE FAILURE MILEAGE WAS APPROXIMATELY 85,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10971815April 11, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE ABS WARNING LIGHT ILLUMINATED. THE CAUSED OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,097.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971556April 10, 2017
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
WHILE MY HUSBAND WAS DRIVING HOME FROM WORK ON 3/14/17, HE STOPPED TO HELP A FELLOW OFFICER THAT WAS STRANDED, HE GOT OUT OF THE VEHICLE AND WAS HELPING THE OTHER OFFICER HE SMELLED SMOKE AND LOOKED BACK AND SAW THAT IT WAS OUR CAR ON FIRE. THE FIRE OCCURRED IN THE FRONT DRIVERS SIDE DOOR PANEL, HE WAS ABLE TO DRIVE THE VEHICLE HOME,AFTER HE THOUGHT THE FIRE WAS OUT. THE NEXT DAY HE DROVE THE CAR TO THE AUTO SHOP,WHILE ON THE WAY THERE THE FIRE RESTARTED,HE WAS ABLE TO MAKE IT TO THE BODY SHOP. THE VEHICLE SAT AT THE DEALER SHIP FOR 13 OR 14 DAYS BEFORE WE FINALLY GOT THE OKAY FROM CHRYSLER TO FIX IT. THE MECAHANICAL PART WAS FIXED, HOWEVER THE SEVER SMELL FROM THE SMOKE,BURNT RUBBER,AND PLASTIC WAS NOT. WE DID TAKE THE VEHICLE BACK,AND THE DEALERSHIP DID DO EVERYTHING THEY COULD TO GET THE SMELL OUT, THE SMELL IS STILL THERE. THIS IS THE ONLY VEHICLE WE HAVE.SO WE HAVE HAD NO CHOICE, BUT TO DRIVE IT. MY BOYS BOTH HAVE SEVERE ASTHMA AND ALLERGIES, SO RIDING IN A CAR WITH A CONSTANT ODOR OF SMOKE AND BURNT STUFF IS EXTREMELY UNHEALTHY. MY HUSBAND HAS ALSO HAD A COUGH FROM THE SMOKE INHAILATION THAT OCCURRED, HE IS CURRENTLY COUGHING STUFF UP OUTTA HIS LUNGS. I HAVE MADE AT LEAST 20-25 PHONE CALLS TO CHRYSLER, AND HAVE NOT RECEIVED ONE BACK, WE HAVE NOT EVEN RECEIVED THE REPORT FROM THE FIRE INSPECTOR THAT THEY SENT. I WOULD REALLY JUST LIKE TO GET SOME ANSWERS AND KNOW MY RIGHTS. ANY AND ALL HELP WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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