Dodge Journey Complaints (2013)

353 consumer complaints on file.

#11603329July 19, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Journey. The contact stated while driving 30 MPH, the contact heard a loud explosion and was struck in the back of the head. The vehicle was steered to the side of the road, and the contact observed that the driver's side headrest had unintendedly deployed. The vehicle was taken to the residence. The vehicle was taken to an independent mechanic where it was diagnosed that the headrest needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed and determined that the headrest needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599864July 7, 2024
SEATS
We were pulling out of a parking lot on to the road and the riverside head headrest “exploded” open. We have looked and seen that some weee recalled but ours was not apart of the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597845June 30, 2024
AIR BAGS, SEATS
There was no damage to my headrest when I parked my car on the evening of: June 29, 2024. On Sunday morning; June 30, 2024. When I entered my vehicle. I learned that the driver seat headrest; airbag deployed/busted open for no apparent reason. My children travel with me in this vehicle. This is very, very dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592484June 4, 2024
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Journey. The contact stated while her husband was driving out of the driveway, the passenger's side headrest abruptly exploded. No injuries were reported. The contact related to the failure with the Extended Warranty Program: Active Head Restraint (AHR) Inadvertent Deployment- X88 Warranty Extension. The manufacturer was made aware of the failure; however, it was confirmed that the vehicle was no longer covered under the warranty extension. The contact received notification of the communication. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 180,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590335May 23, 2024
ENGINE AND ENGINE COOLING
The contact owned a 2013 Dodge Journey. The contact stated that after parking the vehicle in a parking lot, she had observed a small amount of smoke but was not aware of where the smoke was being emitted. The contact stated that she was alerted that her vehicle had burst into flames. The contact stated that when she was able to get to her vehicle the flames had been extinguished by the fire department and it was being towed away. The contact stated that the police were on the scene and issued a report. The contact stated that the vehicle was towed to an impound lot and her insurance provider declared the vehicle a total loss. The contact was advised by her insurance provider that her vehicle had an open recall, NHTSA Campaign Number: 15V431000 (Engine and Engine Cooling) which had not been completed. The manufacturer was not informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11587296May 6, 2024
AIR BAGS
The contact owns a 2013 Dodge Journey. The contact stated that while the vehicle was parked, the front passenger’s side headrest air bag independently deployed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 132,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566888January 22, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Dodge Journey. The contact stated that while driving at various speeds and driving through slush or snow on the ground, the traction control failed to operate as designed. The message to check all-wheel drive was displayed. The contact related the failure to NHTSA Campaign Number: 15V675000 (Electronic Stability Control, Service Brakes, Hydraulic) however, the VIN was not included. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564840January 11, 2024
AIR BAGS
I got in my car to go to work and noticed that the front headrests were busted open. I didn't not know that there were airbags in them, but apparently there are? The car has not been in an accident and was just sitting in my driveway. I have read up on this a little and it has happened to many other people as well. There is no reason for the cause, just a defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555316November 15, 2023
ENGINE, ELECTRICAL SYSTEM
Battery, car started turning off. Turned off on us when we made a stop right after getting off of freeway, luckily no car were coming. Changed Battery but still had problems. Then check engine light turned on, car stared pulling, had a mechanic check it and said it was the engine. We would have to replace it and that's those kind of cars we're having a lot of problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551593October 24, 2023
ELECTRICAL SYSTEM
Electrical system keeps failing. Ecm emitts erroneous commands and changing it doesn’t solve the problem. Dealer won’t work on it and Chrysler doesn’t know. Research says that this is happening by the thousands.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546249September 24, 2023
POWER TRAIN
My 2013 Dodge Journey is just one of thousands of Dodge/Chrysler/GM vehicles to have transmission failures with this type of engine (3.6L V6) and transmission (62TE). These transmission units are exorbitantly expensive and fail time and again paired with these engines on vehicles such as CARAVAN, TOWN & COUNTRY, 200, AVENGER, JOURNEY. This was a serious misstep and miscalculation by these companies, and they are costing their customers thousands upon thousands of dollars. Dodge and Chrysler (now Stellantis) should be held accountable, especially since they are now a conglomerate of the most consistently unreliable vehicles (Dodge, Jeep, Chrysler, Ram, Fiat).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540436August 23, 2023
SEATS
My headrest on my passenger seat employed during the night. My wife noticed it in the morning when she went to turn the car on for work. My safety or whoever would be sitting in the passenger could be compromised if the headrest would’ve went off while driving. We are worried now that our driver seat might activate for no apparent reason. That would put myself or anyone else on the road in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539675August 20, 2023
ELECTRICAL SYSTEM
The car inside electrical would turn on, radio on, lighting on, fan on, but the engine light would be on and the car would not start. Not even a tow truck can jump it. I've fixed it once and they said it was the alternator, but that was 6 mths ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537318August 9, 2023
UNKNOWN OR OTHER
Was told of a catalytic converter recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533807July 22, 2023
AIR BAGS
I was just pulling out of my driveway and it broke open air bag hasn't deployed but driver side head rest air bag compartment sounded like a small explosion but it broke open. There was no accident, I didn't hit anything just did it on it's own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527749June 19, 2023
POWER TRAIN
our 2013 dodge journey has been fixed three times off for the driveshaft. The mechanic shop keeps stating that the bolts are falling out and they have no reason to give us. We have to purchase the boats from that dealership in the cost a good amount of money, and we’ve only had the car for about four years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516953April 13, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Transmission mount and engine mount and drive shaft mount breaking all the time. Transmission going out on vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511285March 11, 2023
ENGINE, FUEL/PROPULSION SYSTEM
many things had to be fixed like the camshift senor, tps, new battery after 2 months. the car will only crack and crack it will not fire. have took it everywhere and never get the answer as to what is wrong with it. the key fob will work hit and miss will show no key
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509667March 1, 2023
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2013 Dodge Journey. The contact stated while driving approximately 30-40 MPH, the front passenger’s side headrest air bag deployed without warning or impact. There were no reported injuries. The contact called the local dealer who informed her that the repair was not covered under warranty. The dealer referred her to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502676January 19, 2023
POWER TRAIN, UNKNOWN OR OTHER
My spark plugs were causing issue I had them replaced 6 months later my car starts throwing the same code they just keep resetting it saying nothing is wrong. Lately after my last oil change my coolant isn’t propelling through the engine properly and my car will under heat when traveling hills
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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