Dodge Journey Complaints (2015)

554 consumer complaints on file.

#11194228April 5, 2019
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL RATTLING SOUND WHILE BEING OPERATED. ALSO, THE VEHICLE LEAKED OIL, THERE WAS A HOLE IN THE TRANSMISSION, AND THE CHECK ENGINE WARNING INDICATOR AND BRAKE LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO SIERRA CHRYSLER DODGE (1305 MOUNTAIN AVE, MONROVIA, CA 91016) WHERE IT WAS DIAGNOSED THAT A NEW ALTERNATOR WAS NEEDED. THE ALTERNATOR WAS NOT REPAIRED; HOWEVER, THE TIMING BELT AND OIL LEAK WERE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED TO COMPENSATE THE CONTACT FOR THE REPAIRS. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193698April 3, 2019
ELECTRICAL SYSTEM
I HAVE JUST PAID TO HAVE MY GRANDSON'S DODGE JOURNEY REPAIRED. THE DEALER SAID THERE WAS A RECALL ON THIS PROBLEM BUT NOT FOR OUR VIN NUMBER. HE COULD NOT START THE VEHICLE AND THERE WERE MULTIPLE FLASHING LIGHTS. THEY FOUND WATER IN THE ABS UNIT, WIRE SHORTAGE GOING TO THE STARTER, THEY INSTALLED 68194693AF REPLACED THE ABS HYA UNIT AND MODULE AT A COST OF $577.50. THE TOTAL COST TO SERVICE THE CAR TO MAKE IT START WAS $1218.55. I CONSIDER THIS TO BE A SAFETY HAZARD FOR A COLLEGE STUDENT THAT DEPENDS ON A SAFE CAR. THE VEHICLE STARTED CUTTING OUT ON THE INTERSTATE WITH THE CAR GOING 65-70 MPH. HE PULLED INTO HIS DRIVE AND TURNED THE IGNITION OFF, LIGHTS STARTED FLASHING AND HE COULD NOT RESTART THE VEHICLE. IT WAS TOWED TO THE DEALERSHIP BY AAA AND WAS THERE FOR 4 WEEKS. IT WAS PICKED UP TODAY 4/03/2019. THE DATE IT HAPPENED IS AN ESTIMATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193425April 2, 2019
UNKNOWN OR OTHER
MY 2015 DODGE JOURNEY WONT START. I CHANGED THE BATTERY AND STARTER AND STILL NOTHING. I HEAR ONE CLICK WHEN I TRY TO START IT BUT IT WONT TURN OVER AND START. IT TELLS ME THAT MY CAR IS NOT IN PARK BUT IT WONT START. THEN ONCE IT STARTED, IT DIED WHILE I WAS DRIVING DOWN THE STREET. WHATS GOING ON WITH MY TRUCK?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191290March 25, 2019
SERVICE BRAKES
I WAS DRIVING DOWN THE INTERSTATE WHEN MY ABS AND TRACTION CONTROL LIGHT CAME ON. I SEEN WHERE MY VEHICLE IS NOT COVERED UNDER THE RECALL. I HAVE A 2015 WITH ONLY 44105 MILES. IT WILL COST ME SEVERAL HUNDREDS DOLLARS TO HAVE IT FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189689March 18, 2019
ENGINE
MY VEHICLE RADIATOR THERMOSTAT WAS 1ST RUNNING LOW. NOW IT'S RUNNING HIGH. I TALKED TO DODGER ON DEALERSHIP NEAR ME. THEY SAY THAT MY VEHICLE DOESN'T HAVE RECALL NOTICES FOR RADIATOR PROBLEMS AND THEY WILL CHARGE ME TO REPAIR IT. THEY ARE NOW GIVING ME OFFERS TO BUY A NEW VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187240March 16, 2019
ELECTRONIC STABILITY CONTROL (ESC)
THE TRACTION CONTROL LIGHT CAME ON, I TOOK IT TO THE DEALER AND WAS TOLD THE ABS MODULE NEEDED TO BE REPLACED. THERE IS A RECALL FOR THIS EXACT SAME THING FROM 2012-2015 BUT DOESN'T INCLUDE MINE, FOR SOME REASON? MINE SHOULD BE INCLUDED TOO!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182667February 26, 2019
POWER TRAIN
WENT FOR AN OIL CHANGE ON 2/15/19, AFTER LEAVING CHECK ENGINE CANE ON AS SOON AS I REACHED HOME. CALLED AND INFORMED THE DEALERSHIP SERVICE CENTER. ON 2/16/2019 AS O WAS DRIVING TO DEALERSHIP SERVICE CENTER CAR STALLED AND WOULDN'T MOVE. CAR WAS TOWED, THEY INSPECTED IT ON 2/22/2019 AND WAS TOLD NOTHING DUE TO OIL CHANGE CAUSED FOR CAR TO NOT MOVE. WAS TOLD THAT IT'S MY TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180598February 17, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
THERE ARE TIMES WHEN MY ABS LIGHT COMES IN AND MY CRUISE CONTROL WON'T WORK AND THE ANTI SKID LIGHTS IS IN. THE BRAKES HALF WAY MAKE THIS GRIND NOISE AND I NEED FEEL THE BRAKES LOCKING UP BUT NOT ALL THE WAY BUT SURE GETS YOUR ATTENTION. IT'S HAPPENED A COUPLE TIMES WHILE JUST DRIVING OR GOING DOWN ROAD OR STOPPING ON CITY STREETS MOVING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171995January 24, 2019
ELECTRICAL SYSTEM, POWER TRAIN, SEATS
PURCHASED VEHICLE IN APRIL OF 2015, TRANSMISSION PUMP WENT OUT ON IT IN JULY 2016 WHILE ON VACATION MOVING THROUGH THE ENTRANCE GAITS AT WHERE WE WERE STAYING. WAS FIXED UNDER WARRANTY ON VACATION. DEALERSHIP DID NOT EVEN GIVE US A LOANER WHILE WAITING. THE FOLLOWING APRIL 2017, IT HAPPENED AGAIN WHILE DRIVING TO WORK ONLY THEY HAD REPLACE ENTIRE TRANSMISSION. NOW MY VEHICLE JERKS WHEN SWITCHING GEARS AND STALLS RANDOMLY WHEN I COME TO A STOP. I AM AT 76K MILES. THIS NEW TRANSMISSION IS STILL UNDER WARRENTY SINCE IT HAS NOT BEEN A YEAR. THIS CAR IS A LEMON!!! I WILL BE GETTING RID OF IT SOON. I WAS HOPING TO KEEP IT AFTER I PAID IT OFF, BUT I DON'T THINK IT WILL LAST FOR ME TO SEE IT GET PAID OFF! I HAVE ALSO HAD A SEAT TRACK FIXED AND THE RADIO AND NAVIGATION REPLACED, AS WELL AS THE WIRING HARNESS FOR THE STEERING WHEEL AND CRUISE CONTROL. ALL DURING WARRENTY THANKFULLY. MAKES ME ANGRY BECAUSE I DO NOT WANT TO START OVER ON A LOAN AND I WILL NOT BE ABLE TO BUY AT THE SAME INTEREST RATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171702January 23, 2019
UNKNOWN OR OTHER
TAKATA RECALL. THE HEATER/AC JUST KEEP TURNING ON BY IT SELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170983January 19, 2019
SEATS
TAKATA RECALL I WAS DRIVING ONE DAY FROM WORK TO HOME IN CITY STREETS AND MY PASSENGER SIDE HEADREST POPPED OUT AND WHEN I LOOK THE CONNECTOR WHICH HOLD THE HEADREST WITH THE LOCK WAS BROKEN AND I CALL THE CUSTOMER SUPPORT THEY SAID THEY WILL FIX IT WITHOUT ANY CHARGE AS I KNOW IT HAPPEN WITH SO MANY OTHER DODGE JOURNEY AND WHEN I FINALLY WENT TO FIX THAT WITH DEALER SHIP THEY WANT TO CHARGE ME BY SAYING THE SEATS ARE TEMPERED WHICH IS NOT ALL WE DID PUT THE LEATHERS SEATS ON IT NOTHING ELSE BUT THEY REFUSE TO FIX IT EVEN THOUGH ONLINE IT HAPPEN WITH SO MANY DODGE THEY RECALL FOR 2011 TO 2014 DODGE JOURNEY BUT NOT FOR 2015 AND I AM GLAD NOBODY WAS SITTING ON THAT SEAT OTHERWISE IT WILL HIT THERE HEAD I HOPE YOU CAN DO SOMETHING ABOUT IT THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164298December 31, 2018
ELECTRICAL SYSTEM, STEERING
REPEATED SYSTEM LOW VOLTAGE ISSUES, VEHICLE STALLS WHILE DRIVING - DOES NOT MATTER THE SPEED - IT HAS DONE IT AT 50 - 60 MILES A HOUR RENDERING POWER BRAKES AND STEERING USELESS. STALLS AT RED LIGHTS OR STOP SIGNS WHILE MOVING OR STILL. IT IS WORSE DURING COLD AND RAINY CONDITIONS. VEHICLE WILL EVENTUALLY START BACK UP AFTER ABOUT 20 MINUTES OF BEING STRANDED. YESTERDAY DURING POURING DOWN RAIN AND COLD IT STALLED AT A BUSY INTERSECTION REPEATED ATTEMPTS TO START UNSUCCESSFUL FINALLY AFTER ABOUT 20 MINUTES OF BLOCKING TRAFFIC IN THE INTERSECTION IT FINALLY STARTED AND I WAS ABLE TO MOVE OUT OF THE INTERSECTION. ERROR CODES READ P0562 SYSTEM VOLTAGE LOW AND P0335 CRANKSHAFT POSITION SENSOR A CIRCUIT. THERE IS A RECALL ON 2016 DODGE JOURNEY FOR THE CRANKSHAFT CAMSHAFT SENSOR WIRE HARNESS BUT NOT THE 2015. BEST I CAN TELL THE INTERNET IS RIDDLED WITH NUMEROUS DODGE JOURNEY'S WITH THESE SYMPTOMS! SOMEONE NEEDS TO INVESTIGATE THIS ISSUE AND FIX IT FOR US! THE EXPENSE THAT CONSUMERS ARE ENCOUNTERING IS UNACCEPTABLE ESPECIALLY SINCE THEY ARE NOT RESOLVING THE ISSUES. THIS IS A SAFETY HAZARD AND THE LIABILITY THAT DODGE WILL HAVE SHOULD CONSUMERS CONTINUE TO BE HURT BECAUSE THIS CONTINUED ISSUE WILL BE BAD SHOULD CLASS ACTION LAW SUIT COME BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164300December 31, 2018
STEERING
MY VEHICLE IS EXPERIENCING STEERING ISSUES. THE STEERING WHEEL IS VERY HARD TO TURN AND SOMETIMES IT FEELS LIKE IT'S LOCKED AND IT WON'T TURN AT ALL. IT HAPPENS WHEN PULLING OUT OF PARKING SPACE AND TURNING (ESPECIALLY SHARP TURNS) AT LOW SPEED. THIS ISSUE STARTED WHEN THE WEATHER IS COLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164052December 30, 2018
AIR BAGS, STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC)
I WAS HIT FROM BEHIND WHILE STOPPED AT A RED LIGHT BY A DRUNK DRIVER WHO WAS GOING 30-40MPH AND MY CAR IS VERY DAMAGED. MY MAIN CONCERN WAS MY AIRBAGS DIDN'T DEPLOY. I WAS HIT FROM BEHIND SLAMMED INTO THE STEERWHEEL AND HIT THE TRUCK IN FROM OF ME AND STILL NO AIRBAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11163410December 26, 2018
ELECTRICAL SYSTEM
VEHICLE HAS 39,392 MILES. NO CHECK ENGINE LIGHT OR WARNING. TOTAL OF 5 INTSTANCES IN 3 WEEKS, CAR WILL STOP RUNNING WITHOUT WARNING, WHILE DRIVING & OPERATING THE VEHICLE. THE CAR WILL LOSE ALL POWER, STEERING, BREAKS & ALL CONTROL. EACH TIME THE VEHICLE HAS BEEN OPERATING & ON THE ROAD, DRIVING, BETWEEN 25-45 MILES PER HOUR. 3 OUT OF THE 5 TIMES, IT HAS HAPPENED AFTER A BRIEF STOP AT A STOP SIGN OR TRAFFIC LIGHTS. THE LAST INSTANCE THE VEHICLE STALLED IN THE MIDDLE IF A BUSY INTERSECTION FOR NEARLY 6 MINUTES, NEARLY CAUSING MULTIPLE ACCIDENTS. TAKES MULTIPLE ATTEMPTS TO GET CAR TO RESTART & WILL SHAKE & MAKE AUDIBLE CRANKING NOISE WHILE TRYING TO RESTART FOR 30-45 SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163075December 22, 2018
SEATS
MY HEADREST ON THE PASSENGER SIDE POPPED OPEN AND CAN'T BE RESET. LOOKS LIKE A PLASTIC PIECE BROKE ON THE INSIDE. THE VEHICLE HAD A PASSENGER IN THE SEAT. WE WERE DRIVING ON A CITY STREET, STOPPED AT A RED LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161904December 17, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
2015 DODGE JOURNEY PURCHASED NEW CAR WONT START CANT MOVE GEAR SHIFTER TO NUTERAL OR ANY OTHER GEAR SEEMS TO BE A BAD PROBLEM WITH THEM I'VE CHECKED GOOGLE FOR SOLUTIONS AND APPARENTLY THIS IS A REAL PROBLEM FOR THIS CAR AS MANY COMPLAINTS AS I'VE READ I'VE TRYED EVERYTHING I CAN TO SOLVE THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161719December 15, 2018
SEATS
MY SON WAS SLIDING/FOLDING THE MIDDLE ROW PASSENGER SIDE SEAT UP AND WHEN IT FOLDED UP IT HIT THE FRONT PASSENGER SEAT REALLY HARD CAUSING THE HEADREST TO DEPLOY. THE SILVER BAR IS INSIDE THE TWO TEETH AND THE BLACK PLASTIC PIECES THAT HOLD THE SILVER BAR ARE BROKEN. THE CAR WAS STATIONARY IN THE DRIVEWAY NOT RUNNING AND NOT MOVING AT TIME OF INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161270December 13, 2018
POWER TRAIN
I PURCHASED MY 2015 DODGE JOURNEY CROSSROAD IN JUNE OF 2015 BRAND NEW. AT LESS THAN 8,000 MILES WHEN GOING FROM PARK TO DRIVE OR REVERSE TO DRIVE I STARTED TO EXPERIENCE A VIOLENT JERK AND / OR LOUD NOISE. I TOOK IT TO THE DEALERSHIP AND THEY COULD NOT RECREATE IT AND SENT ME ON MY WAY. IT DIDN'T HAPPEN TOO OFTEN THEN. TOOK IT IN FOR THE RECALL AND AT AROUND 10,000 MILES MENTIONED THAT IT PICKED UP IN FREQUENCY AND AGAIN THEY TOLD ME THEY COULDN'T GET IT TO HAPPEN. I TOOK IT IN ONE LAST TIME AROUND 12,000 MILES BECAUSE IT WAS HAPPENING EVEN MORE FREQUENTLY AND I WAS AGAIN TOLD THEY CANT RECREATE IT AND THEY REFUSE TO CHECK THE TRANSMISSION. I GAVE UP. NOW AT ABOUT 40,000 MILES AND 3 YEARS LATER AND IT HAPPENS DAILY. I WILL BE TRYING A DIFFERENT DODGE DEALERSHIP SOON TO SEE IF THEY CAN HELP, IF NOT I AM GETTING RID OF THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155960December 4, 2018
UNKNOWN OR OTHER
AFTER GETTING MY 2015 DODGE JOURNEY I WAS VERY HAPPY WITH IT UNTIL I HAD 3 RECALLS ON MY CAR AND NOW I AM WAITING FOR ANOTHER RECALL FOR THE GPS AS IT SEEMS THAT THOUSANDS OF PEOPLE ARE HAVING THE SAME ISSUE WITH THE GPS THAT HAVE BEEN REPLACED MULTIPLE TIMES BECAUSE THEY STOP WORKING AFTER A COUPLE OF MONTHS. EVERYONE KEEPS SAYING THEY GET THE SAME ERROR THAT STATES UNABLE TO OPEN MAPS AND WHEN PEOPLE TAKES IT TO THE DEALERSHIP THEY ALL SAY THAT THEY HAVE TO REPLACE THE HOLD GPS UNIT WITH A COST OF AROUND $750 DOLLARS AND PEOPLE HAVE DONE THIS MULTIPLE TIMES ON THEIR CARS INCLUDING ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey