Dodge Journey Complaints (2015)

554 consumer complaints on file.

#11220927June 18, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL MALFUNCTION CONCERNING THE U-CONNECT FUNCTION. LITHIA CHRYSLER DODGE JEEP RAM FIAT OF BRYAN COLLEGE STATION (301 N EARL RUDDER FWY, BRYAN, TX 77802, 979-213-5361) WAS NOTIFIED OF THE FAILURE REGARDING THE LACK OF VOICE RECOGNITION AND BLUETOOTH FUNCTIONALITY. AS A RESULT, THE PHONE WAS UNABLE TO CONNECT. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220316June 15, 2019
AIR BAGS, SEATS
I'M CURRENTLY LIVING IN HAWAII AND I WAS DRIVING DOWN THE ROAD AND HIT A SLIGHT BUMP IN THE ROAD AND MY PASSENGER SIDE HEADREST SPRING FORWARD. THINKING IT WAS SOMETHING MINOR I DID NOT THINK ANYTHING ABOUT IT UNTIL I REALIZED MY AIRBAG LIGHT CAME ON, ON THE DASHBOARD. IF I AM TO HIT A BUMP IN THE ROAD THE LIGHT WILL GO OFF TEMPORARILY BUT COME BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219912June 13, 2019
SEATS
A WHILE BACK MY PASSENGER SIDE HEADREST EXPLODED, NOT SURE WHEN OR HOW? MY CAR WAS UNDER WARRANTY SO THE DEALERSHIP I PURCHASED IT FIXED IT, HOWEVER RECENTLY WHEN DRIVING DOWN THE INTERSTATE OUT OF NO WHERE MY DRIVER SIDE HEADREST ALSO EXPLODED, IT SCARED THE CRAP OUT OF ME AS I WAS PREGNANT AT THE TIME! I DIDN'T HIT ANYTHING, NOR WERE THERE ANY HOLES! IT'S AT THE DEALERSHIP NOW BECAUSE MY CAR STALLED ON ME TODAY, HAVEN'T HAD VERY GOOD LUCK WITH THE CAR AT ALL! I BELIEVE THEY WERE CHEAPLY MADE, HAVE HAD SEVERAL PROBLEMS WITH THIS VEHICLE SINCE I PURCHASED IT BRAND NEW IN 2015! HOPEFULLY MY WARRANTY WILL COVER THE DRIVER HEADREST AS THEY GAVE ME A HARD TIME LAST TIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219475June 12, 2019
AIR BAGS
TAKATA RECALL AIR BAG WARNING LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209500May 23, 2019
AIR BAGS
WHEN STARTING VEHICLE, AIRBAG CLUSTER INDICATOR WAS LIT. UPON DEALER DIAGNOSIS THEY FOUND THE FRONT DRIVER AND PASSENGER DOOR AIRBAG SENSORS HAD STOPPED WORKING. BECAUSE OF THIS THE ENTIRE AIRBAG SYSTEM SHUT OFF. DEALER REPLACED FOR $600 AS THIS WAS *NOT* COVERED UNDER WARRANTY. WHEN DEALER ATTEMPTED TO FIX THE FIRST TIME THE BRAND NEW SENSORS THEY USED WERE ALSO DEFECTIVE. THE SECOND SET OF NEW SENSORS WORKED. THIS IS UNACCEPTABLE FOR A 4 YEAR OLD VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208974May 21, 2019
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL : WELL THE ELECTRICAL I HAVE ALWAYS HAD AN ISSUE WITH. ALL OUTLETS INSIDE THE CAR STOPPED WORKING WITHIN 3 MONTHS AFTER I RECIEVED MY CAR. AT THAT TIME I DID GET RECALLS ABOUT ELECTRICAL. NEVER BROUGHT IT IN AS I DID NOT THINK IT WAS AN ISSUE UNTIL THE STEERING WHEEL HORN DOES NOT HONK ANYMORE AND MY CAR DOES NOT MAKE A SOUND WHEN I LOCK IT. ALSO THE AIRBAG LIGHT JUST POPPED UP OUT OF NOWHERE SO IM UNSURE IF THERES A WIRE THAT GOT LOOSE SOMEHOW WHICH IS A BIT SCARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208421May 18, 2019
UNKNOWN OR OTHER
MY COMPLAINT IS ABOUT THE DEALERSHIP THAT I WENT TO TO GET MY CARS RECALL REPAIRED. A SIMPLE QUESTION ABOUT A RECALL RESULTED IN THE SERVICE MAN TELLING ME THERE IS NO RECALL AND THE PARTS IN MY 2015 ARE FROM 1996 AND THAT THEY CAN NOT FIND A RECALL. I WAS TOLD THAT I WOULD BE LIABLE FOR THE COST OF ANY REPAIRS AS PER THE FINE PRINT IN MY WARRENTY. TYSON MOTORS IN JOLIET IL IS SO INCOMPITANT THAT THEY COULDN'T FIX A FREE RECALL ON MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207588May 14, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT 20 MPH, THE AIRBAG WARNING LIGHT ILLUMINATED AND STARTED TO TURN ON AND OFF. THE CONTACT CALLED LOCAL DEALER MOSS BROS. CHRYSLER JEEP DODGE RAM LOCATED AT 8151 AUTO DR, RIVERSIDE, CA 92504, (951) 688-6200, WHERE AN APPOINTMENT WAS A SCHEDULED FOR MAY 20, 2019. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206801May 10, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEN TAKEN IN TO THE DEALER I WAS INFORMED THT THERE WAS A PROBLEM WITH THE ABS MODULE.IT WAS COROADED AND SHORTING OUT THE SYSYEM WHICH ALSO CONTROLS THE SPEED SENSORS AND TRACTION CONTROL SYSTEM. ON TUESDAY MAY 7TH I STARTED THE CAR AND THE SPEEDOMETER DID NOT REGISTER AND THE AUTOMATIC DOOR LOCKS DID NOT ENGAGE THE BRAKES ALSO HOPPED WHEN I TRIED TO SLOW DOWN OR STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204718April 30, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
MY 16-YEAR-OLD SON WAS DRIVING OUR 2015 DODGE JOURNEY TO SCHOOL. HE BEGAN TO HEAR A NOISE THAT SOUNDED AS IF SOMETHING WAS DRAGGING UNDERNEATH THE VEHICLE. THE DRIVER BEHIND HIM WAS FLASHING HIM TO PULL OVER, HE BEGAN HAVING ISSUES CONTROLLING THE VEHICLE FORTUNATELY HE WAS ABLE TO PULL OVER AND AS SOON AS HE GOT TO THE STOP SIGN THE CAR COMPLETELY DIED AFTER MAKING A LOUD NOISE AND STARTED SMOKING. MY SON JUMPED OUT OF THE VEHICLE AND THE DRIVER BEHIND HIM TOLD HIM TO GET AWAY FROM THE VEHICLE AS HE FELT IT WAS ABOUT TO CATCH FIRE BY THE SMELL. ONCE THE TOW TRUCK DRIVER GOT THERE AND TRY TO START THE VEHICLE TO PUT IT IN NEUTRAL THE CAR AGAIN FILLED UP WITH A BURNING SMELL. HE JUMPED OUT AND HAD TO CALL DISPATCH FOR SAFETY REASONS OF TRANSPORTING THE VEHICLE. ONCE MY VEHICLE ARRIVED AT LONESTAR AUTO PLEX IN CLEBURNE TEXAS OUR SERVICE MAN DAN WAS AMAZING. HE KEPT US INFORMED ALONG THE WAY ASKED QUESTIONS AND HE WAS PROVIDED THE SERVICE RECORDS. COME TO FIND OUT THE ENGINE SEIZED UP. THE ENGINE, OIL PUMP, STARTER, ALL HAD TO BE REPLACED. CHRYSLER REQUESTED THE ENGINE SO THEIR ENGINEERS COULD LOOK AT IT. ALTHOUGH EVERYTHING WAS COVERED UNDER WARRANTY, MY CONCERN IS NOW THAT THERE ARE OTHERS OUT THERE DRIVING IN THE SAME THING MAY HAPPEN TO THEM IF NOT WORSE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204439April 29, 2019
AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL I WAS DRIVING DOWN THE ROAD WHEN MY AIRBAG LIGHT CAME ON IN MY 2015 DODGE JOURNEY WORRIED MY AIRBAG MAY DEPLOY AS I'M DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203897April 26, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
THE 2015 DODGE JOURNEY R/T AWD. I PURCHASED THIS SUV 2 YEARS AGO AND NOW WHILE THE VEHICLE IS IN DRIVE AND IN MOTION ON STREETS AND HIGHWAYS THE SECOND IT TOUCHES 20 MPH AND UP IT IS MAKING THIS" REVVING NOISE" AS IF IT IS IN ANOTHER GEAR AND IT'S ONLY IN DRIVE! THIS SUV IS NOT THAT OLD TO HAVE SUCH ISSUES HAPPENING NOW. ITS NOT RIGHT WHEN THE CONSUMER IS SPENDING THEIR MONEY FOR A SUV THAT IS GIVING THEM ISSUES SO EARLY INTO THE PURCHASE. DODGE NEEDS TO RECALL THIS VEHICLE!! AND ANYONE EVEN THINKING OF PURCHASING THIS SUV. HONESTLY DON'T... RUN OUT OF ANY DEALERSHIP SELLING THIS 2015 DODGE JOURNEY R/T AWD SUV! THE ONLY JOURNEY YOU WILL TAKE WILL BE BACK TO THE DEALERSHIP WITH ISSUES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203337April 24, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
TAKATA RECALL: WHEN TRYING TO ADJUST THE CLIMATE CONTROL TO "SYNC THE PASSENGERS" AND TURN OFF THE REAR CONTROLS, WITHIN SECONDS THE COMPUTER IS TURNING THE VEHICLE'S "SYNC" OFF AND TURNING ON THE REAR CONTROL. AS I WAS TRYING TO ADJUST THE TEMPERATURE IT WILL KEEP TURNING THE CONTROLS OFF OF SYNC AND TURN THE REAR CONTROLS BACK ON. IT HAPPENS WHETHER I'M SITTING I'M IDLE OR DRIVING, THERE HAVE BEEN NO CONDITIONS THAT AFFECT THE WAY ITS WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203469April 24, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
AFTER DRIVING IN ABOUT 70 DEGREE SUNNY DAY FOR ABOUT 45 MIN THE TRACTION CONTROL LIGHT AND ABS LIGHT DINGED ON THEN AFTER PRESSING THE ACCELERATOR THE VEHICLE CHUFFED AND COMPLETELY DIED IN THE MIDDLE OF A BUSY INTERCTION. TURN THE VEHICLE OFF FOR ABOUT 10 MIN AND CONTINUED DRIVING ANOTHER 45 MIN WITHOUT A PROBLEM. THIS HAS HAPPENED ON SEVERAL OCCASIONS AT VARIOUS SPEEDS FROM A STOP TO ABOUT 70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197203April 18, 2019
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. REEDMAN TOLL CHRYSLER/JEEP (1700 LINCOLN HWY, LANGHORNE, PA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196992April 17, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE ABS AND ESC ALARM AND WARNING LIGHTS CAME ON AT THE SAME TIME, WHILE I WAS DRIVING AND I HAD JUST APPLIED THE BRAKES FOR A CAR TURNING LEFT THAT WAS IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197054April 17, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I TRIED TO START MY CAR AND IT WOULD NOT START WE TRIED TO PUSH THE START BUTTON TWICE AND PUT IT IN NEUTRAL PRESS THE BRAKE IT WOULDN'T START WE TRIED PRESSING THE BUTTON FIVE TIMES RESETTING IT IT WOULDN'T START WE TRIED DISCONNECTING THE BATTERY TO RESET THE COMPUTER IS STILL WOULDN'T START THE CAR WAS PARKED. IT WON'T TURN OVER. WHEN LOOKING ON THE INTERNET SEVERAL OTHER PEOPLE HAVE COMPLAINED ABOUT THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196829April 16, 2019
AIR BAGS
TACT RECALL WE WERE T-BONE BY RANGE ROVER, WHOSE AIRBAGS DID DEPLOY, OURS DID NOT. WE WERE TRAVELING AT 20-30 MILES PER HOUR THE OTHER CAR WAS TRAVELING ABOUT 40-45 MILES PER HOUR. THE IMPACT WAS THE COMPLETE FRONT END OF OUR CAR MORE IMPACT ON THE PASSENGER'S SIDE; THE PASSENGER SEAT WAS BROKEN.. NEITHER AIR BAGS LOCATED IN THE CAR DEPLOYED. OUR CAR WAS DECLARED A TOTAL LOSS $12,500.00 WORTH OF DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11195605April 11, 2019
AIR BAGS
MY AIRBAG LIGHT HAS BEEN ILLUMINATED FOR SOME TIME NOW. IT GOES OFF AND ON BUT FOR SEVERAL DAYS IT'S BEEN ON CONSTANTLY. I CALLED DODGE BECAUSE THEY'RE IS AN OPEN RECALL FOR SOMETHING TOTALLY DIFFERENT. I MENTIONED THIS AND THEY SAID THERE'S IS NO RECALL FOR IT BUT I CAN PAY A $130 DIAGNOSTIC FEE TO SEE WHAT'S WRONG. NOW, I'VE SEARCHED THIS WEBSITE AND I HAVE SEE THE VERY SAME COMPLAINT FROM SEVERAL CONSUMERS. SHOULDN'T THAT RAISE A RED FLAG!? WHY ARE WE ALL HAVING THE SAME EXACT PROBLEMS WITH THE SAME EXACT MAKE AND MODEL? I WILL BE CONTACTING DODGE AND HAVE THEM DO SOMETHING ABOUT THIS. I HAVE A 16 YEAR OLD DRIVER AND I CAN'T IN GOOD FAITH EVEN PUT HER BEHIND THE WHEEL. I WILL NEVER PURCHASE ANOTHER DODGE. EVERY SINCE I HAVE PURCHASED THIS CAR IT'S BEEN RECALL AFTER RECALL. I'VE NEVER IN MY LIFE HAD THIS PROBLEM WITH MY OTHER CARS AND IT'S INSANE! I'M CALLING DODGE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195653April 11, 2019
UNKNOWN OR OTHER
THE NAVIGATION SYSTEM IN MY 2015 DODGE JOURNEY STOPPED WORKING. IT SHOWS NO MAP INPUT/NAVIGATION SYSTEM NOT ON VEHICLE. I HEARD THIS HAS BEEN HAPPENING A LOT ON DODGE JOURNEYS. I TOOK IT IN AND THE WILL HAVE TO REPLACE THE WHOLE RADIO/SYSTEM. I WAS DRIVING WHEN IT SHUT DOWN. LUCKILY, I KNEW WHERE I WAS GOING BUT I DRIVE OUT OF TOWN A LOT WITH MY GRANDKIDS AND DEPEND ON THE NAVIGATION SYSTEM. THAT IS ONE OF THE MAIN REASONS I BOUGHT A VEHICLE WITH A NAVIGATION SYSTEM SO I WON'T GET LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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