Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10907011September 15, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906126September 13, 2016
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 15 MPH, THE ESP WARNING INDICATOR REMAINED ILLUMINATED. THE STEERING WHEEL MADE A LOUD NOISE AS IF SOMETHING WAS LOOSE. IN ADDITION, THE VEHICLE STALLED AND FAILED TO START. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE FAILURE RECURRED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905670September 12, 2016
AIR BAGS
DIE AIRBAGWARNLEUCHTE IST SCHON SEIT 6-7 MONATE AN.ICH WAR BEI WERKSTATTPARTNER SCHON 3 MAL.3 MAL WURDE VERSUCHT ZU REPARIEREN OHNE ERFOLG.ICH FAHRE DIESES FAHRZEUG JEDEN TAG,UND HABE KEINE ANDERE WAHL.BITTE SCHIECKEN SIE ENDLICH ERSATZTEILE FR MEIN FAHRZEUG BEFOR WAS BSESE PASIERT AN MEIN WERKSTSTATT.AUTOHAUS NEUREITHER ADRESSE: WATTSTRAE 6, 76185 KARLSRUHE.FR FAHRZEUGNIMMER KA GG 755
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905679September 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904415September 7, 2016
ELECTRICAL SYSTEM
I HAVE BEEN TO TWO DIFFERENT DEALERSHIPS TO HAVE THIS RECALL REPAIRED AND I AM STILL HAVING THE SAME PROBLEM. MY CAR TAKES SEVERAL TRIES TO START. THE LAST DEALERSHIP GAVE ME NEW KEYS AND SAID THE PROBLEM WAS FIXED BUT IT IS NOT FIXED. THE DEALERSHIP ONLY WANTS TO SELL US A NEW CAR. THIS HAS BEEN GOING ON FOR A YEAR. WE REALLY LIKE DODGE BUT THIS IS UNACCEPTABLE AND VERY DISAPPOINTING. WE WON'T BE GETTING ANOTHER DODGE. WHAT ARE WE SUPPOSED TO DO TO GET OUR VEHICLE FIXED? SENDING US TO DIFFERENT DEALERSHIPS HAS NOT WORKED AND IF WE TAKE OUR CAR TO AN INDEPENDENT MECHANIC HOW CAN WE BE SURE TO BE REIMBURSED BECAUSE WE HAVE A TRUST ISSUE WITH YOUR COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899654August 30, 2016
AIR BAGS
THE ORC MODULE ON MY VEHICLE MAY MALFUNCTION DUE TO CORROSION OF THE POWER SUPPLY INTEGRATED CIRCUIT WHICH COULD RESULT IN AN ILLUMINATED AIRBAG WARNING LAMP WITH THE POSSIBILITY OF NO AIRBAG DEPLOYMENT IN A CRASH NECESSITATING AIRBAG DEPLOYMENT OR AN INADVERTENT AIRBAG DEPLOYMENT WITHOUT AN ILLUMINATED AIRBAG WARNING LAMP. AS OF JANUARY 2016, PARTS WERE NOT GOING TO BE AVAILABLE UNTIL AN ESTIMATED TIMEFRAME OF THE SECOND QUARTER OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899677August 30, 2016
ELECTRICAL SYSTEM
MULTIPLE BUTTONS ON THE DRIVERS SIDE DOOR PANEL SUDDENLY STOPPED WORKING (FRONT WINDOWS, SIDE MIRROR POSITIONING, AND LOCK/UNLOCK BUTTON) WITHOUT ANY TRAUMA/MANIPULATION EXCEPT FOR BACK WINDOWS BUTTONS WHICH STILL WORK. UPON FURTHER INVESTIGATION, NUMEROUS CONSUMERS HAD SIMILAR COMPLAINTS WHICH WERE FOUND TO BE DUE TO FAULTY FRONT DOOR WIRING HARNESSES THAT WERE REPLACED UNDER CHRYSLER SAFETY RECALL "K07". HOWEVER, MY VEHICLE WAS NOT INCLUDED IN THE MANUFACTURING DATES SPECIFIED BY THE RECALL DESPITE IDENTICAL SYMPTOMS. I BELIEVE THAT THE INABILITY TO ADJUST MY SIDE MIRRORS AND LOCK/UNLOCK THE VEHICLE QUALIFIES MY SITUATION AS A SAFETY HAZARD AND THEREFORE MY VEHICLE SHOULD BE COVERED UNDER THE K07 RECALL ISSUED BY CHRYSLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898927August 26, 2016
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 50 MPH AND MAKING A RIGHT TURN ON A CURVE, THE VEHICLE STARTED TO WIGGLE. THE CONTACT DEPRESSED THE BRAKE PEDAL, SKID INTO TRAFFIC, AND CRASHED INTO A DITCH; HOWEVER, THE VEHICLE CONTINUED SKIDDING INTO THE BUSHES. AS A RESULT, ALL FOUR WINDOWS FRACTURED. THE VEHICLE WAS TOWED TO THE CONTACTED RESIDENCE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NETS CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10898972August 26, 2016
ELECTRICAL SYSTEM
CAR WAS BOUGHT 02/2016. STARTING HAVING START AND ELECTRICAL PROBLEMS IN MARCH 2016 CONTACTED DEALERSHIP IN MAY 2016 HAD KEY REPLACED AND ELECTRICAL REPLACED IN JULY CAR WAS STILL HAVING PROBLEMS. OPENED A CASE WITH DODGE, AND HAVE BEEN TOLD THERE IS NOTHING THAT CAN BE DONE UNTIL THE DEALERSHIP CAN DUPLICATE THE PROBLEM THE CAR STARTS INTERMITTENTLY, RADIO WILL TURN OFF WHILE DRIVING AND TURN ON AT FULL VOLUME THE ONLY HAPPENS IF YOU DRIVE THE CAR. I WILL NOT HAPPEN IF IT SITS IN A PARKING LOG BEING STOPPED AND STARTED EVERY DAY. CAR FAX WILL SHOW THAT THE KEYS AND ELECTRICAL HAVE NOW BEEN REPLACED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899008August 26, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898359August 24, 2016
ENGINE, POWER TRAIN, STEERING
MY 2009 DODGE JOURNEY SXT WILL COMPLETELY SHUT OFF WHILE DRIVING, NOT STOPPED BUT RIGHT IN THE MIDDLE OF DRIVING. THIS HAS HAPPEN 2 TIMES SENSE GETTING IT BACK FROM THE DEALER IN JANUARY FROM TAKING IT IN FOR THE RECALL FOR THIS VERY PROBLEM. THIS IS VERY DANGEROUS AND NOW I AM BEING TOLD TO BRING IT BACK TO THE DEALERSHIP FOR A DIAGNOSTIC TEST TO SEE IF IT RELATED TO THE RECALL AND IF NOT RELATED THEN I WILL HAVE TO PAY FOR THE DIAGNOSIS LOL YEA RIGHT!! I HAVE NEVER HEARD OF A CAR DYING WHILE DRIVING IT. IF I AM TOLD I HAVE TO PAY AS MICH AS ONE PENNY THE ONLY THING I WILL BE PAYING FOR IS A LAWYER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897917August 23, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE LEFT AND RIGHT TURN SIGNALS AND THE HORN FAILED TO OPERATE WHEN ACTIVATED. IN ADDITION, THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 113,609.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897975August 23, 2016
ELECTRICAL SYSTEM, VISIBILITY, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE FOB WAS PLACED IN THE IGNITION, THE ENGINE DID NOT START. THE VEHICLE WAS PREVIOUSLY REPARED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT WAS ALSO EXPERIENCING ELECTRICAL FAILURES THROUGHOUT THE VEHICLE. ALSO, BOTH SIDE VIEW MIRRORS WERE NOT WORKING, IN ADDITION TO ALL OF THE DOOR LOCKS, MASTER CONTROL UNIT, AND CHILD SAFETY LOCKS. THE VEHICLE WAS UNABLE TO DETECT THAT THE DRIVER'S SIDE DOOR WAS OPEN. ALSO, THE PASSENGER SIDE WINDOWS WERE NONFUNCTIONAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE MULTIPLE REPAIRS WERE MADE ON SEVERAL OCCASIONS. THE MECHANIC REPLACED NUMEROUS MODULES, FUSES, AND RELAYS; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ADDITIONAL FAILURES AND THERE WAS NO FURTHER REPAIRS OR DIAGNOSTIC TESTS. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898014August 23, 2016
UNKNOWN OR OTHER
I HAVE BEEN TRYING TO GET ANY DODGE DEALERSHIP TO HELP ME TAKE CARE OF RECALL RO3 AND I CONTINUE TO GET THE RUN AROUND. I FINALLY GOT ONE TO MAKE AN APPOINTMENT WITH AND TOOK THE DAY OFF OF WORK TO GET IT RESOLVED. AFTER WAITING FOR 3.5 HOURS I WAS TOLD THE "PART WASN'T IN" EVEN THOUGH I HAD SCHEDULED THE APPOINTMENT WEEKS IN ADVANCE AND WAS TOLD THEY HAD THE PARTS. SO AGAIN I HAVE GOTTEN THE RUN AROUND FROM DODGE. I DO NOT HAVE CONFIDENCE THAT THIS PROBLEM WILL EVER BE TAKEN CARE OF BY DODGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897063August 19, 2016
VEHICLE SPEED CONTROL
TAKATA RECALL. MY VEHICLE ELECTRONIC THRUTTLE CONTROL PAD CENSOR IS NOT WORKING RIGHT I HAVE TO UNPLUG IT AND THEM PLUG IT BACK UP BEFORE I CAN CRANK MY VEHICLE UP. IF NOT IT WILL NOT CRANK. IT THERE A RECALL ON THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896531August 17, 2016
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE VEHICLE WAS REPAIRED PER A RECALL REGARDING THE IGNITION SWITCH, THE VEHICLE FAILED TO START AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN BACK TO THE LOCAL DEALER AND THE COMPUTER SOFTWARE WAS UPDATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 134,031.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896561August 17, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 30 MPH, THE OCCUPANT RESTRAINT CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT DID NOT RECEIVE A NHTSA CAMPAIGN LETTER. THE CONTACT PURCHASED THE VEHICLE TWO MONTHS PRIOR TO THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895239August 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN CONFIRMED THAT THE FAILURE WAS DUE TO THE RECALL FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895167August 11, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. WHILE ACCELERATING FROM A STOP AT 25 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE THAT RAN A RED LIGHT. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS DEEMED DESTROYED. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10894374August 9, 2016
ELECTRICAL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT ANY SPEED, THE ESP AND ABS LIGHTS ILLUMINATED AND THE VEHICLE LOST POWER. AFTERWARDS, ALL FOUR BRAKES LOCKED UP AND SMOKE APPEARED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE FIRE DEPARTMENT WAS CALLED AND DIAGNOSED THAT THE TWO FRONT BRAKES HAD LOCKED UP. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER DRIVEN TO THE DEALER. THE DEALER DIAGNOSED THAT THE FAILURE OCCURRED DUE TO WEAR AND TEAR. THE MASTER CYLINDER, ROTORS, BRAKE CALIBER, AND ALL FOUR BRAKES WERE REPLACED; HOWEVER, THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 168,924.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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