Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10927275November 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926380November 16, 2016
ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR CONDITIONER EMITTED HOT AIR ON THE DRIVER SIDE AND COLD AIR ON THE PASSENGER SIDE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO A SOFTWARE ISSUE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE MANUFACTURER DID NOT RELEASE THE SOFTWARE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925771November 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924183November 4, 2016
AIR BAGS, ELECTRICAL SYSTEM
I BUY THE VEHICLE AND CHECKING THE VEHICLE'S HISTORY, I SEE THAT THE CAR HAS 2 OPEN RECALLS TO REPAIR PROBLEMS IN THE CAR, TRY TO COMMUNICATE BY EMAIL WITH THE COMPANY BUT SAY THEY DO NOT HAVE THE PARTS. I WANT TO REPAIR MY CAR BEFORE AN ACCIDENT ...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923909November 2, 2016
SERVICE BRAKES, SUSPENSION, UNKNOWN OR OTHER
SUSPENSION PARTS FAILING CONSTANTLY, FRONT TIE RODS, SWAY BARS, STRUTS, BALL JOINTS, BUSHINGS WEAR AFTER 10,000 A 15,000 MILES. AS A RESULT ALIGNMENT IS OFF AND CAUSE UNUSUAL WEAR ON THE TIRES RESULTING IN ROUGH UNCOMFORTABLE RIDE. BRAKES GET HOT AND WEAR/ SQUEAK AFTER 10K MILES, SOMETIMES SOONER RESULTING IN HUB CAP DUST AND PAINT CHIPPING. REAR TIE RODS GO BAD RESULTING IN REAR CAMBER BEING OFFSET AND INSIDE OF TIRES WEAR REAL QUICK. RIGHT SIDE DOOR LOCKS HAVE TO BE MANUALLY LOCKED/ UNLOCKED. INTERMITTENT NOT STARTING PROBLEMS, WIN MODULE ALREADY REPLACED ONCE DUE TO RECALL. DRIVER SIDE WINDOW UP AND DOWN BUTTONS BROKE OFF. FRONT DASH RATTLES BAD WHEN TAKING OFF/ GOING OVER BUMPS. REAR LEFT SIDE DOOR HINGE GOT LOOSE RESULTING IN SPRING POPPING OFF, NOW DOOR WON'T STAY OPEN AND CLOSES BY ITSELF, THAT'S THE DOOR THAT'S LEAST USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920627November 1, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920390October 31, 2016
POWER TRAIN
WHILE STOPPED AT A STOPLIGHT I HEARD A LOUD BANG THAT AT FIRST, MADE ME THINK SOMEONE HAD RAN INTO THE BACK OF MY JOURNEY. WHEN I REALIZED THAT WASN'T THE CASE, I STEPPED ON THE GAS TO GO, BUT IT DIDN'T, THINKING I HAD KNOCKED IT OUT OF GEAR, I HAD MOVED THE GEARSHIFT INTO PARK THEN INTO DRIVE AND DROVE TO MY PART TIME JOB. AFTER GETTING OFF AT 7PM, I GOT ON THE EXPRESSWAY TO GO HOME, ONCE I STARTED GOING THE SPEED LIMIT 55MPH, I HEARD ANOTHER BANG NOISE AND THE TRUCK WAS LOOSING SPEED, SO I PULLED OVER AND CALLED ROADSIDE. AFTER FINALLY GETTING THE VEHICLE TO THE DEALERSHIP THEY WERE ABOUT TO TAKE IT OUT FOR A TEST DRIVE AND THE SERVICE TECH HEARD THE BANG NOISE. THEY PUT ON THE LIFT AND FOUND THAT THE TRANSFER CASE HAD CRACKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919949October 28, 2016
POWER TRAIN
I HAVE HAD A 2009 DODGE JOURNEY FOR ONLY SIX MONTHS , IT HAS A VTECT TRANSMISSION IN IT AND JUST COMPLETELY WENT OUT WITH NOW WARNING SIGNS OR NOTHING . ITS HARD FOR ME TO BELIEVE THAT THERE IS NOT A RECALL ON THESE KIND OF TRANSMISSIONS FROM WHAT I HAVE BEEN READING ...NOW I'M OUT ABOUT $10,000 DOLLARS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919000October 26, 2016
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. IT TOOK THE CONTACT FIVE ATTEMPTS TO START THE VEHICLE. THE CONTACT HAD TO PLACE THE VEHICLE IN NEUTRAL AND REMOVE AND RE-INSERT THE KEY IN THE IGNITION IN ORDER FOR THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION MODULE, OCCUPANT RESTRAINT CONTROL MODULE, AND IGNITION KEY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 163,220.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918717October 25, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WIRING HARNESS FAILED, THE WIRES PREMATURELY SHORTED, AND THE ELECTRICAL FUNCTION PANEL FAILED TO OPERATE. THE DEALER DIAGNOSED THAT THERE WERE LOOSE AND FRACTURED WIRES, AND THE FRONT DRIVER'S SIDE WIRES AND HARNESS NEEDED TO BE REPLACED. THE DEALER AND MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 10V658000 (ELECTRICAL SYSTEM). THE MANUFACTURER PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 182,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918796October 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918570October 24, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 25 MPH, A LOUD ABNORMAL NOISE WAS HEARD AND SMOKE EMITTED FROM THE REAR OF THE VEHICLE. IN ADDITION, THE CONTACT INDEPENDENTLY NOTICED THAT THE TRANSAXLE WAS LEAKING FLUID. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSFER CASE AND TWO GEARS IN THE TRANSFER CASE HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 83,000. UPDATED 12/21/16*LJ UPDATED 7/9/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10918632October 24, 2016
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916682October 17, 2016
ENGINE
VEHICLE INTERMITTENTLY WON'T START AT ANY GIVEN TIME WHEN TURNING THE IGNITION ON IT WILL JUST CLICK. IT MAY START UP AFTER 10 MIN 2HRS MAYBE NOT UNTIL THE NEXT DAY. MY WIFE AND I HAVE BEEN GOING THROUGH THIS SINCE WE BROUGHT THIS 2009 DODGE JOURNEY NEW. WE TOOK IT BACK TO THE DEALER TROY MOTOR MALL THEY COULD NOT PINPOINT THE PROBLEM AND THEY CHARGED US. SAME PROBLEM LATER NOTHING CHANGED. DID NOT START RECENTLY FIRST WEEK IN OCTOBER AAA TOW TRUCK CAME AND THE DRIVER HEARD THE CLICKING SOUND AND INDICATED THAT IT WAS THE STARTER. I TOOK THE CAR IN FOR REPAIR THAT NEXT WEEK AND HAD THE STARTER REPLACED AND IN A FEW DAYS IT WAS NOT STARTING AGAIN. I WENT TO THE DODGE DEALER TODAY AND I EXPLAINED TO THEM WHAT I HAD BEEN GOING THROUGH ALL OF THIS TIME AND HE STILL INDICATED THAT IT WOULD BE A $100.00 TO DIAGNOSE THE PROBLEM. I LOOKED UP THIS ISSUE ON CARCOMPLAINTS.COM AND A PERSON WITH THE SAME ISSUE INDICATED THAT THEIR MECHANIC FOUND IT TO BE A FAULTY RANGE SENSOR ATTACHED TO THE TRANSMISSION COMPLAINT #143 UNDER 2009 DODGE JOURNEY WON'T TURN OVER, ENGINE WON'T START. THERE WERE QUITE A FEW OTHER COMPLAINTS CONCERNING THIS SAME ISSUE THAT'S WHY IT'S HARD FOR ME TO UNDERSTAND WHY THERE IS NO RECALL CONCERNING THIS MATTER. WHEN EVER I GET IT FIXED I'D LIKE TO BE REIMBURSED BY CHRYSLER DODGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916204October 14, 2016
SERVICE BRAKES
THIS IS 3RD TIME MY JOURNEY'S BRAKES NEED REPLACING. THIS TIME MY COST 1683.00---IM ON SSDI---LOW INCOME---REALLY PUNCHED ME,. HORRIBLE PREDICAMENT TO BE IN--PLEASE CONTACT ME IF ANY COSTS ARE REIMBURSED BY CHRYSLER-DODGE. HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911204October 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ..UPDATED 11/01/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910660September 29, 2016
ELECTRICAL SYSTEM
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908145September 20, 2016
ELECTRICAL SYSTEM
AFTER THE RECALL WORK WAS COMPLETED AND WE RECEIVED NEW KEY FOBS THE CAR WILL RANDOMLY NOT START. WE HAVE TAKEN IT TO OUR MECHANIC REPEATEDLY AND HE HAS NOT BEEN ABLE TO FIND THE ISSUE. HE HAS JUMPSTARTED IT THINKING BATTERY WAS DOWN, APPLIED DIELECTRIC GREASE TO CONNECTIONS, CHECKED IT WITH THE COMPUTER AND COULD FIND NOTHING WRONG. PROBLEM KEEPS RECURRING WITH THE TIME AND NUMBER OF ATTEMPTS INCREASING UNTIL, WE HAVE TO KEEP CAR RUNNING ON SHORT ERRANDS AND PLAN FOR ALTERNATE TRANSPORTATION WHEN WE HAVE TO GO SOMEWHERE DISTANT, IN CASE IT DOES NOT START FOR SEVERAL HOURS. IN ADDITION THE DOOR LOCKS, RANDOMLY FAIL TO LOCK OR UNLOCK WHEN USING KEY FOB, AND ALSO LOCK AND UNLOCK AUTOMATICALLY WHEN DRIVING; WARNING LIGHTS RANDOMLY COME ON AND GO OFF, FOR THINGS LIKE LOW TIRE AND CHECK ENGINE LIGHT BUT WHEN CHECKED OR PUT ON DIAGNOSTIC COMPUTER THERE IS NOTHING WRONG. WARNING LIGHTS COME ON WHEN DRIVING AND STAY ON EVEN AFTER CAR IS PUT ON COMPUTER THEN SHUT OFF ON THEIR OWN SOMETIMES AFTER A FEW HOURS OR DAYS. ALL THESE STARTED AFTER RECALL AND AFTER REACHING 100K MILES, JUST GOT CAR BACK FROM MECHANIC AFTER REPLACING BATTERY LAST WEEK. HE IS NOT SURE WHAT ISSUES IS BUT IS GOING TO REPLACE A CONNECTION WIRE TO SEE IF IT HELPS, BECAUSE COMPUTER SAYS ITS GOOD. I SEE SIMILAR COMPLAINTS SAYING CAR WILL START IN NEUTRAL SOMETIMES AND I WAS TOLD TO TRY IT. IF IT STARTS HE SAID IT MAY BE A SAFETY MODULE, BUT CANNOT GUARANTEE IT IS OR WILL WORK. THIS HAS BEEN HAPPENING FOR NEARLY 2 YEARS WITH NO RESOLUTION. CAR IS OUR ONLY VEHICLE, AND WE FOLLOW ALL MAINTENANCE DIRECTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907953September 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE GEAR HAD TO BE IN NEUTRAL IN ORDER FOR THE VEHICLE TO START. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907099September 16, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS) WAS RECEIVED IN MARCH. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PART NEEDED (ORC MODULE) TO REPAIR THE VEHICLE WAS STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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