Dodge Journey Complaints (2015)

554 consumer complaints on file.

#11319347March 26, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE OPERATED AS DESIGNED HOWEVER, THE FAILURE RECURRED AFTER SEVERAL MINUTES OF DRIVING. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE.*BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319230March 25, 2020
ELECTRICAL SYSTEM, ENGINE
.SMOKING VEHICLE POWER SWITCH GOES OFF AND ON LOCKING VEHICLE WHILE I AM DRIVING OR HAS IN THE PAST GONE OFF AND ON LOCKING MY CHILDREN IN THE VEHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316893March 8, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I WENT TO TURN ON MY CAR AND IT WAS COMPLETELY DEAD, AND THE KEY WOULD NOT OPEN THE CAR. SOMEONE CAME TO HELP AND CHECKED THE BATTERY WHICH WAS FULLY WORKING PERFECTLY, BUT THE CAR WAS COMPLETELY DEAD STILL, NO POWER RUNNING ANYWHERE. I WENT TO GOOGLE THE PROBLEM AND LIKE ME THERE HUNDREDS OF PEOPLE WHO HAVE GONE THROUGH THE SAME PROBLEM. IT SEEMS THAT THE CAR GOES INTO LOCKED-DOWN MODE BY ITSELF UNLESS YOU DISCONNECT THE BATTERY AND THE COMPUTER REBOOTS THERE'S NOTHING THAT WILL MAKE IT WORK. LOCALLY THIS HAPPENED IN MY BUILDING'S PARKING LOT, I DID UNHOOK THE BATTERY WHICH REBOOTED THE COMPUTER AND THE CAR TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316747March 7, 2020
STEERING
STEERING NOT WORKING; VERY DIFFICULT TO TURN, ESPECIALLY TO THE RIGHT. SINCE 30K MILES THE POWER STEERING HAS INCREASED IN GETTING LOUDER AND LOUDER. WE COMPLAINED TO THE DEALERSHIP IN 2016. THEY CHECKED IT AND SAID EVERY THING WAS FINE, CHRYSLER SAYS IT'S JUST LOUD THAT'S ALL. WE'VE BEEN LIVING WITH THIS HORRIBLE NOISE FOR YEARS. IT'S EVEN LOUDER WHEN IT GETS COLDER OUTSIDE. AS IT GETS LOUDER, THE STEERING BECOMES MORE DIFFICULT TO STEER. YESTERDAY, WHEN PULLING ONTO THE HIGHWAY FROM A STOP SIGN, THE POWER STEERING ALL BUT QUIT TURNING TO THE RIGHT. INTERMITTENT WHEN TURNING LEFT. THE VEHICLE HAS 93K ON IT NOW AND IT IS TOO DANGEROUS TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315599March 2, 2020
STEERING
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE HIS WIFE WAS REVERSING OUT OF THE GARAGE THE VEHICLE LOST POWER STEERING FUNCTIONALITY. CLASSIC CHRYSLER DODGE JEEP RAM OF SOUTH CHARLOTTE LOCATED AT (10724 PINEVILLE RD, PINEVILLE, NC 28134, (888)973-0120, WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING) WITH THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311501February 25, 2020
SEATS
MY DRIVER SIDE HEAD REST HAS DEPLOYED FOR NO APPARENT REASON. THE CAR WAS PARKED IN MY DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309347February 15, 2020
AIR BAGS
AIRBAG LIGHT IS ON AND STAY ON WHILE DRIVING AND MY MILEAGE ON MY CAR IS 68754
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308224February 10, 2020
SEATS
WHILE JUST DRIVING DOWN THE ROAD THE PASSENGER SIDE HEADREST DEPLOYED. IT DID NOT ELECTRONICALLY RELEASE, BUT THE PLASTIC GOING AROUND THE RETAINING PIN BROKE. PASSENGER WAS HIT IN THE BACK OF THE HEAD BUT NOT SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11307860February 8, 2020
ELECTRONIC STABILITY CONTROL (ESC)
MY SUV AUTO START NO LONGER WORKS AND AS I'M DRIVING THE CAR, THE CHECK ENGINE LIGHT RANDOMLY COMES ON WHILE THE CAR IS IN MOTION AND THE CAR ENGINE SHUTS OFF AND STARTS TO SLOW DOWN TO A COMPLETE STOP. WHEN IT GOT PLUGGED UP TO A DIAGNOSTIC MACHINE IT STATED THAT IT HAD 3 CRANKSHAFT POSITION SENSORS THAT NEEDED TO BE REPLACED. VECHILE HAS 52000 AND IS A 2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300707January 21, 2020
UNKNOWN OR OTHER
I WAS DRIVING MY CAR ON I95 WHEN I NOTICED IT WAS NOT HANDLING WELL AND WAS MAKING A NOISE. I COULD ALSO FEEL A VIBRATION UNDER MY FEET. WE MADE AN APPOINTMENT AT CENTRAL MAINE MOTORS IN WATERVILLE, MAINE FIRST THING TUESDAY MORNING WHO TOLD ME THE POWER STEERING COOLER WAS LEAKING. IN DOING RESEARCH IF FOUND S08 RECALL ON 2011-2016 DODGE JOURNEYS POWER STEERING COOLERS. MY CAR DOES HAVE A 3.6 L ENGINE AND THIS SHOULD HAVE BEEN TAKEN CARE OF WHEN I BOUGHT THE VEHICLE. IN READING THE RECALL AND GIVEN THE CIRCUMSTANCES I COULD HAVE BEEN HURT AS THIS WENT WHILE I WAS DRIVING AND DOES IN FACT INCREASE THE CHANCES OF CRASHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297794January 7, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO LITHIA CHRYSLER JEEP DODGE OF TWIN FALLS (1310 POLE LINE RD E, TWIN FALLS, ID 83301, (208) 293-8571) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. AFTER A SECONDARY FAILURE, THE VEHICLE WAS RETURNED TO THE SAME DEALER WHERE IT HAD REMAINED IN THE CUSTODY OF THE DEALER. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297154January 4, 2020
ELECTRICAL SYSTEM
THE VEHICLE INTERMITTENTLY WOULD NOT START ONE DAY. REPLACED THE BATTERY AND ALL CONNECTORS INSPECTED. THE VEHICLE WILL DRIVE FOR A DAY OR TWO THEN END UP WITH ANOTHER DEAD BATTERY. THE MAIN PROBLEM IS WHEN THE LAST TIME THE BATTERY DIED IT TURNED OFF THE ENGINE WHILE I WAS IN AN INTERSECTION AND WAS ALMOST IN AN ACCIDENT BECAUSE OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288037December 9, 2019
SEATS
THE HEADREST DEPLOYED WHILE DRIVING WITH NO IMPACT. IT IS SPRING LOADED AND POPPED OUT VERY FAST, IT LOOKS LIKE PLASTIC HOLDING A DOING BACK BROKE CAUSING IT TO RELEASE, COULD HAVE CAUSED AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11287232December 5, 2019
SEATS
WHILE TRAVELLING AT A LOW RATE OF SPEED, THE PASSENGER HEADREST DEPLOYED OPEN. BROKEN CLIPS INSIDE AND WAS OPENED FOR NO APPARENT REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281540November 21, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STARTED TO SHAKE AND THE SPEED DECREASED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE CONTACT WAS ABLE TO CONTINUE DRIVING TO HER DESTINATION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE FAILURE WAS TRANSMISSION RELATED AND A NEW ONE WAS NEEDED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281000November 19, 2019
SEATS
MY FAMILY AND I WERE TRAVELING DOWN THE HIGHWAY AND UNEXPECTEDLY THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED. THANKFULLY, MY SON WAS NOT INJURED FROM THIS. I HAVE READ MULTIPLE FORUMS ON THE INTERNET AND THIS DOESN'T SEEM TO BE AN ISOLATED INCIDENT. PLEASE LOOK INTO THIS AS SOME CAN BE INJURED FROM AN UNEXPECTED BLOW TO THE BACK OF THE HEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279318November 11, 2019
SERVICE BRAKES, ENGINE, STEERING
AS I WAS DRIVING THROUGH A GROCERY PARKING LOT, I REMEMBER TAKING MY FOOT OFF OF THE ACCELERATOR TO SLOW DOWN AND TO MAKE A RIGHT TURN UP AN ISLE TO GO TO A PARKING SPOT. ONCE MY FOOT CAME OFF OF THE ACCELERATOR, MY CAR DIED, NO BRAKES, AND NO STEERING. THE ELECTRICAL CONTINUED TO WORK AS MY MUSIC WAS STILL PLAYING AND THE FLASHERS WORKED AS WELL. I PUT THE CAR IN PARK, AND PUSHED THE START BUTTON, NOTHING HAPPENED. I TRIED A COUPLE MORE TIMES AND THEN MY CAR STARTED BACK UP. I DROVE TO A PARKING SPOT, SHUT THE CAR OFF AND TURNED IT BACK ON. I DROVE BACK HOME WITH NO ISSUES AND PUT HER IN THE GARAGE. I'M VERY NERVOUS, TO SAY THE LEAST AS I HAVE TO DRIVE TO WORK TOMORROW. I HOPE THIS DOES NOT OCCURS AS I'M DRIVING 55 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279260November 10, 2019
POWER TRAIN
THE GEAR BOX & DIFFERENTIAL WENT OUT WHEN WE WERE TRYING TO PARK. APPLIED THE GAS PEDAL, FELT LIKE THE VEHICLE WOULDN'T MOVE, APPLIED THE GAS MORE & HEARD A LOUD 'BOOM.' WE'RE ABLE TO GET THE VEHICLE PARKED, THEN SMOKE STARTED COMING FROM THE ENGINE. LOOKED TO FIND OUT THERE WAS GEAR OIL LEAKING FROM THE VEHICLE. LOOKED ONLINE @ DODGE JOURNEYS & FOUND OUT THERE HAVE BEEN A MULTITUDE OF COMPLAINTS ABOUT THE SAME ISSUE WITH OTHER OWNERS. HAD TO GET THE VEHICLE TOWED HOME DUE TO BEING UNABLE TO DRIVE IT. THIS HAPPENED OCTOBER 19TH, 2019 & WE'VE BEEN UNABLE TO DRIVE THE VEHICLE SINCE INCIDENT. OUR DODGE JOURNEY IS A 2015 SXT ALL WHEEL DRIVE WITH ABOUT 120,000 MILES ON IT. THERE NEEDS TO BE A MANUFACTURER RECALL ON THESE VEHICLES!! WE'VE BEEN TOLD IT'S GOING TO COST ANYWHERE FROM $5,000 TO UPWARDS OF $7,000 TO GET THIS ISSUE FIXED AND WE STILL HAVE A VEHICLE LOAN OF $11,000 WE OWE ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278503November 6, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TRACTION CONTROL WARNING LIGHT, BRAKE WARNING LIGHT, ABS LIGHT ALL TRIGGERED AND STRANGE JOLT WHEN DRIVING 50 MPH ON A HIGHWAY FLYOVER. MATCHES DESCRIPTION OF SAFETY RECALL R61 DTC C2200-49 AND BODY MODULE CODES LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277136October 30, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2015 DODGE JOURNEY. WHILE DRIVING 35 MPH, ANOTHER VEHICLE VEERED INTO THE CONTACT'S LANE AND CRASHED INTO THE QUARTER PANEL OF HER VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT AND PASSENGER SUSTAINED INJURES AND MEDICAL ATTENTION WAS RECEIVED. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED VIC BAILEY FORD LINCOLN (501 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302 (888) 349-4165) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE INSURANCE COMPANY WAS CONTACTED AND DEEMED THE VEHICLE A TOTAL LOSS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 117,000.*DT *TR*JB *BF*JB *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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