Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#10994548June 12, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER (NORTH POINT CHRYSLER DODGE JEEP RAM LOCATED AT 7726 NORTH POINT BLVD WINSTON SALEM, NC 27106 336-773-9185) STATED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992863June 2, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY FAILED TO TURN OVER IN THE IGNITION TO START THE VEHICLE. THE CONTACT CONSTANTLY HAD TO MANEUVER THE KEY TO GET THE VEHICLE TO START AND, AT TIMES, WAS UNABLE TO START THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990888May 22, 2017
AIR BAGS
AIRBAG LIGHT ON DASHBOARD CAME ON, DODGE DEALERSHIP DIAGNOSED THE ISSUE AS A BAD DRIVER SIDE AIRBAG. THE COST TO REPAIR $730.00!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986185May 17, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHEN THE KEY WAS INSERTED IN THE IGNITION SWITCH, THE PARKED VEHICLE DID NOT START. THE VEHICLE MADE A CLICKING SOUND. THE CONTACT HAD TO SHIFT INTO NEUTRAL IN ORDER FOR THE VEHICLE TO START. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED APPROXIMATELY TEN TIMES IN THE PAST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED IT AS A NEUTRAL SAFETY SWITCH FAILURE THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985003May 11, 2017
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE ATTEMPTING TO CRANK THE VEHICLE, THE STARTER MADE A CLICKING NOISE AND THE VEHICLE FAILED TO START. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER 4-5 HOURS. THE CONTACT ALSO NOTICED A BURNING ODOR WHILE DRIVING ON MULTIPLE OCCASIONS; HOWEVER, THERE WAS NO SMOKE OR FIRE. THE FIRE DEPARTMENT WAS NEVER CALLED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A DEALER AND INDEPENDENT MECHANIC, BOTH OF WHOM WERE UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10983741May 5, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL LIGHTING SUDDENLY FLASHED OFF AND ON AND THE VEHICLE'S SPEED DECELERATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08V528000 (ELECTRICAL SYSTEM), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983056May 2, 2017
UNKNOWN OR OTHER
I WAS DRIVING ABOUT 50 MPH AND IT SHUT DOWN ON ME AND I ALMOST HAD THE CAR BEHIND ME HITTING ME....THIS IS THE 3RD TIME IT HAPPEN...AND NO ONE KNOWS WHAT WRONG WITH IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981349April 28, 2017
UNKNOWN OR OTHER
RECALL ON IGNITION, STILL HAVING SAME ISSUE. DODGE REFUSES TO LOOK AT IT. WHEN STARTING THE CAR, DOES THE SAME THING PRIOR TO THE PERVIOUS RECALL. TRIED SEVERAL TIME TO START CAR, THEN HAD TO HAVE CAR TOWED, ONCE IN DRIVEWAY IT STARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980550April 25, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 158,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979861April 21, 2017
UNKNOWN OR OTHER
OUR JOURNEY HAS BEEN IN A SHOP, OUT OF SERVICE FOR OVER 3 WEEKS. IT STALLS AT LOW RPMS AND IS DIFFICULT TO START. WE TOOK IT TO ONE SHOP WHO COULDN'T FIGURE OUT THE PROBLEM AND WE THEN TOOK IT TO A DODGE DEALERSHIP. THE DEALERSHIP COULDN'T FIGURE OUT THE PROBLEM EITHER. WE TOOK IT TO A 3RD SHOP AND THEY TRIED SEVERAL FIXES TO NO AVAIL. THEY THINK IT MIGHT BE A TORQUE CONVERTER NOW. IF THAT FIXES THE PROBLEM WE'LL HAVE SPENT OVER $2000 REPAIRING THE CAR AND NOT BEING DRIVABLE FOR A MONTH. IF IT DOESN'T FIX THE PROBLEM THEN I HAVE AN ISSUE EVEN MANUFACTURER TRAINED MECHANICS CAN'T FIGURE OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979129April 18, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE DEALER REPAIRED THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 16V042000 (AIR BAGS) ON MARCH 28, 2016, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978820April 17, 2017
ENGINE, POWER TRAIN
I WAS ON I95 DOING 70 MILES AN HOUR AND MY CAR STAYED IN DRIVE AND ALL THE SUDDEN STARTED GOING IN REVERSE. BACKING ME UP ON THE HIGHWAY. I HAD TRACTOR TRAILERS FLYING ALL AROUND ME. CARS GOING AROUND ME RUNNING OFF SHOULDER TO KEEP FROM HITTING ME. I TRIED EMERGENCY BRAKE TO STOP. I TRIED AGAIN ONCE I GOT TO 20 IT STARTED GOING IN REVERSE AGAIN. THEY SAID IT WAS A INTERNAL TRANSFAULT AND IT GRINDING METAL INTO MY TRANSCOOLER THAT WILL NEED TO ALSO BE REPLACED WITH THE TRANSMISSION. IF ITS INTERNAL AND NO FAULT OF MINE AND ALMOST KILLED ME AND I DO NOT EVER WANT TO DRIVE ON A HIGHWAY AGAIN FROM FEAR. WHY SHOULD I HAVE TO PAY FOR IT. THIS SHOULD BE A RECALL AND THEY SHOULD HAVE TO FIX IT. I AM VERY ANGRY AND UPSET AND NOT RICH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978817April 17, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO REVERSE. THE FAILURE OCCURRED WITHOUT WARNING. AFTER APPLYING THE EMERGENCY BRAKE, THE VEHICLE WAS ABLE TO BE STOPPED. THE CONTACT STATED THAT THE FAILURE RECURRED WHILE DRIVING 20 MPH. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION HAD AN INTERNAL FAILURE AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978611April 15, 2017
STEERING, SUSPENSION
FRONT END CLUNKS WHEN YOU TURN THE WHEELS WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970569April 4, 2017
SERVICE BRAKES
BOUGHT 2009 DODGE JOURNEY NEW. WITH ONLY 12,143 MILES (19.818 KM) I HAD TO HAVE ROTORS AND BRAKES REPLACED DUE TO THEM RUSTING OUT. THIS WAS DONE IN GERMANY BY A DODGE DEALER. A POLICY ADJUSTMENT WAS MADE. THEN WITH ONLY 27,000 MILES ON THE VEHICLE I HAD TO REPLACE THE BRAKE PADS AND THE ROTORS NEEDED TO BE TURNED. THEN WITH 43,148 MILES I HAD TO ONCE AGAIN REPLACE ALL BRAKE PADS, FRONT ROTORS AND THE REAR ROTORS WERE ABLE TO BE MACHINED. THIS IS THE WORK I HAD DONE AT SAN DIEGO DODGE DEALER. WHEN I HAD THE WORK DONE IN MAY 2016 I TOOK THE VEHICLE BACK IN AUG 2016 DUE TO A SQUEAKING NOISE COMING WHEN BRAKES APPLIED. WAS TOLD IT WAS FROM NEW BRAKES AND I SHOULD JUST PUMP THEM AND IT SHOULD GO AWAY. I TRIED TO DO THIS BUT NOISE REMAINED SO I TOOK VEHICLE BACK IN NOV 2016 AND WAS TOLD THAT THE BRAKES WERE "DIRTY" AND THEY COULD CLEAN THEM FOR $134 OR I COULD ONCE AGAIN PUMP THEM AND IT SHOULD STOP. I TRIED AGAIN THEIR RECOMMENDATION AND THEN DECIDED TO TAKE FOR SECOND OPINION SO TOOK TO PERRY'S DODGE IN NATIONAL CITY, CA ON 3 APRIL 2017 AND WAS INFORMED THAT I THE VEHICLE NEEDED ALL FOUR BRAKES AND THE REAR ROTOR NEEDED REPLACED WITH THE FRONT ROTOR NEEDING MACHINED. I WOULD THINK THAT FOR A VEHICLE HAVING ONLY 53,000 MILES AND HAVING 4 BRAKE JOBS AND NOW NEEDING ANOTHER ONE THAT SOMETHING IS WRONG. I CONTACTED DODGE CUSTOMER SERVICE REP (ROYAL) WHO BASICALLY SAID THAT ACCORDING TO THE SAN DIEGO DODGE DEALERSHIP THAT THIS IS NORMAL WEAR AND TEAR BUT THEY DID OPEN EMAIL CASE NUMBER: 3336076 AND REFERENCE NUMBER: 29272328. I HAVE READ MANY REVIEWS THAT BASICALLY SAY THAT THE 2009 AND 2010 DODGE JOURNEY'S BRAKE SYSTEM WERE NOT MADE TO HOLD THE WEIGHT OF THE VEHICLE. DODGE WILL NOT CLAIM THIS ERROR AND SO US WHO BOUGHT THIS VEHICLE WHEN IT FIRST CAME OUT ARE STUCK WITH PERFORMING BRAKE JOBS EVERY 10,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967644March 21, 2017
ENGINE, POWER TRAIN
THE ENGINE STALLS WHEN DRIVING DOWN THE STREET AND / OR HIGHWAY. THERE HAVE BEEN SEVERAL COMPLAINTS ONLINE BUT NO ONE SEEMS TO KNOW HOW TO FIX IT. ALSO, INTERMITTENT NO START WHEN TRYING TO START THE CAR. NO CRANK. 2009 DODGE JOURNEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959388March 15, 2017
POWER TRAIN, LATCHES/LOCKS/LINKAGES, TIRES
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE. *LD THE CONSUMER STATED THE TRANSMISSION FAILED. THE DOORS WOULD NOT LOCK AND THE TIRES BLEW OUT, AS THERE WAS NO TREAD ON THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959451March 7, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE CAR IS ACTING POSSESSED. THE PEDOMETERS AND ALL THE LIGHTS ON THE DASHBOARD ARE BLINKING ON AND OFF THE WINDOWS ARE ROLLING UP AND DOWN BY ITSELF. THE CAR CUTS OFF BY ITSELF WHICH DRIVING AND WHEN I PUT IT IN PARK THE GEAR SHIFT WON'T MOVE OUT OF PARK AND THE CAR WON'T CUT ON. I TOOK IT TO THE DEALERSHIP AND THEY TOLD ME THAT THE TIPM MODULE NEEDS TO BE REPLACED AND THE WIRE HARNESS.BUT DIDNT TELL ME THAT ITS RECALLS OUT HERE 4 THE SAME PROBLEM MY CAR IS HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954689March 2, 2017
UNKNOWN OR OTHER
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957640February 28, 2017
ELECTRICAL SYSTEM
I PURCHASED MY DODGE JOURNEY SXT 09-22-2016. ON FEBRUARY 3, 2017, I DROVE ABOUT 5 MILES (TO MY DAUGHTER'S SCHOOL THEN TO MY PLACE OF EMPLOYMENT). I TURNED OFF MY VEHICLE, BEGAN TO EXIT THE CAR AND NOTICED IT HAD LIGHT SMOKE COMING FROM IT. IT BOTHERED ME SEEING THERE WAS NOT REASON (I.E. WASTED FLUIDS) AND I JUST PURCHASED THE VEHICLE. I CALLED MY SOMEONE TO INQUIRE FROM THEM ABOUT THE SMOKE, AND THE NEXT THING I KNOW, PEOPLE ARE YELLING AT ME TO GET OUT OF THE CAR!!! MY SIDE OF THE CAR WAS ON FIRE (UNDER THE HOOD). THE CAR WAS STATIONARY IN A PRIVATE PARKING LOT. THE ENGINE WAS NOT RUNNING. IN FACT, IF IF MY CAR DOOR WASN'T OPEN, I WOULD NOT BE TYPING THIS NOTICE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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