Dodge Journey Complaints (2013)

353 consumer complaints on file.

#10947740January 26, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING THE VEHICLE, THE THROTTLE BODY SEIZED AND THE SPEED DROPPED BELOW 120 RPMS. THE DEALER DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE; HOWEVER, THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 28,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943810January 9, 2017
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929837December 4, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
BOUGHT THE 2013 DODGE JOURNEY BRAND NEW ON MARCH 2013. MY JOURNEY ONLY HAS LESS THAN 21,000 MILES ON IT AND YET THE V6 MISFIRES CAUSING THE GAS TO FILL THE (ALL THE WAY TO THE MUFFLER) BACK AND FRONT (ENGINE) OF THE VEHICLE, I FOUND THIS OUT WHEN I TURN ON MY CAR SATURDAY MORNING, THE CAR STARTED SHAKING AND I COULD SMELL THE GAS FUMES FILLING UP THE INSIDE IF THE CAR. I DROP IT OFF TO THE REPAIR SHOP AND I WAS TOLD, I WAS LUCKY THAT IT DIDN'T CAUGHT ON FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928589November 29, 2016
STEERING
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING 40 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE POWER STEERING RETURN HOSE NEEDED TO BE REPLACED AND THE RACK AND PINION FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925749November 14, 2016
SEATS
ON SEPTEMBER 28 2016 2:30 PM RIDING NORTH ON HWY 59 FROM KINGWOOD WE HAD JUST PASSED THRU SHEPPARD TX. WE HAD BEEN ON CRUISE AT 70 MPH SINCE CLEVELAND TX WHEN WE HEARD A LOUD EXPLOSION MY HEAD REST HAD EXPLODED AND PUSHED MY HEAD FORWARD FAST. MY HUSBAND WAS DRIVING AND HE THOUGHT I HAD BEEN SHOT BY A STRAY BULLET THE WAY MY HEAD BOLTED FORWARD.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10917456October 19, 2016
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I OWN A 2013 DODGE JOURNEY. ON OCTOBER 5TH MANY ELECTRICAL ISSUES BEGAN AND CONTINUE EVEN AFTER THE RECALLS HERE ADDRESSED. ABS LIGHT CAME ON, TRACTION CONTROL DISABLED, CRUISE CONTROL FUNCTION QUIT WORKING DASH DISPLAYS/TOUCHSCREEN BEGAN TO FLICKER, BLUETOOTH/UCONNECT/VOICE SYSTEMS BECAME NON-RESPONSIVE, AMBIENT LIGHTING ON THE PASSENGER SIDE FLICKERS ON AND OFF, AND THE CLIMATE CONTROL SYSTEM TURNED ON AFTER BEING SET TO THE OFF POSITION. THE VEHICLE CABIN IS BEING CONTAMINATED BY FUMES AND BY THE FIBERGLASS SOUNDPROOFING THAT IS SOMEHOW ENTERING THE CABIN. DEALERSHIP CLAIMS THE RECALLS WERE ADDRESSED ABUT THE ABS AND TRACTION CONTROL ISSUES ARE DUE TO A SPEED CONTROL SENSOR, WANTS TO CHARGE ME THE $227 FOR THIS SENSOR, THE VOICE SYSTEM IS DUE TO ANOTHER MODULE (STILL AWAITING PRICING), CAN'T FIGURE OUT WHY THE VARIOUS OTHER ELECTRICAL ISSUES ARE OCCURRING, NOR HOW THE FIBERGLASS AND FUMES ARE GETTING IN AND THAT NONE OF THIS IS COVERED BY THE RECALLS NOR BY MY MANUFACTURER POWERTRAIN WARRANTY, AND HE KNOWS MANY PEOPLE THAT HAVEN'T WRECKED DRIVING WITHOUT THE TRACTION CONTROL AND ABS SYSTEMS SO WE CAN PICK IT UP AND DRIVE IT UNTIL WE ARE READY TO ORDER THE PARTS AND PAY FOR THE REPAIR. FIBERGLASS CONTAMINATION IS A PRETTY SERIOUS ISSUE THAT CAUSES CANCER AND VARIOUS OTHER HEALTH ISSUES, THE TRACTION CONTROL, DASHBOARD DISPLAY, AND ANTILOCK BREAKING SYSTEMS ARE A SERIOUS SAFETY CONCERN AND THE RECALL STATED LOSS OF CONTROL COULD RESULT IN A CRASH AND THE VEHICLE SHOULD BE FIXED IMMEDIATELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909363September 23, 2016
ENGINE
AT 80K MILES THE CATALYTIC CONVERTER SENSOR WENT BAD. ALSO BREAK SYSTEM LIGHT AND TIRE PRESSURE LIGHT WONT GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907697September 19, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES MALFUNCTIONED AND THE VEHICLE CRASHED INTO A TRAILER. THE DRIVER SUSTAINED INJURIES TO THE LEGS AND BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS FILED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE BRAKE MASTER CYLINDER ROD FAILED AND CAUSED THE BRAKES TO MALFUNCTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10907997September 19, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT HAD NOT EXPERIENCED A BRAKE FAILURE UNTIL THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). AFTER THE DEALER'S REPAIR, THERE WAS EXTENSIVE MOISTURE. THE DEALER LATER DETERMINED THAT ALL THE CALIPERS WERE RUSTED AND CORRODED. THE DEALER STATED THAT THE PARTS NEEDED TO BE REPLACED. THE MANUFACTURER'S REMEDY FOR THE RECALL FAILED TO PROVIDE A SOLUTION AND THE CONDITION CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND PROVIDED NO SOLUTION OTHER THAN FOR THE CONTACT TO REPLACE THE PARTS. THE DEALER DID NOT INDICATE WHAT CAUSED THE MOISTURE AFTER THE RECALL REPAIR WAS COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906966September 15, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNED A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 60 MPH, THE STABILITY CONTROL FAILED WITHOUT WARNING. THE CONTACT ATTEMPTED TO APPLY THE BRAKES; HOWEVER, THE BRAKES FAILED AND A CRASH OCCURRED. THE CONTACT WAS UNABLE TO PROVIDE DETAILS OF THE CRASH AND HOW SHE RECEIVED HEAD INJURIES AND LOST CONSCIOUSNESS. THE VEHICLE WAS TOWED AND DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED FACIAL, NECK, TONGUE, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS LATER INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND 15V431000 (ENGINE AND ENGINE COOLING); HOWEVER, THE VEHICLE WAS TOTALED BEFORE A REMEDY WAS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10903775September 6, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC). THE DEALER INDICATED THAT THE PARTS WERE ON A NATIONAL BACK ORDER. THE MANUFACTURER WAS UNABLE TO PROVIDE A REASONABLE TIME FRAME TO SUPPLY THE PARTS TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899770August 31, 2016
SUSPENSION
AXLE NUTS - 2013 DODGE JOURNEY, FELT AS THOUGH THE VEHICLE WAS GOING TO BUCKLE UNDER THE FRONT END, ESPECIALLY IF I HAD TO MAKE A SUDDEN STOP. I LOUD CLUNK TYPE NOISE WOULD ACCOMPANY THE JOLT FEELING. BEGAN OCCURRING MORE OFTEN, TO INCLUDE WHEN VEHICLE WOULD SHIFT. TOOK IT INTO THE SHOP THE FIRST TIME, AND THE ORDER WAS WRITTEN UP AS 'RE-TORQUE THE AXLE NUTS'. ISSUE CONTINUED, BUT WAS ALWAYS DESCRIBED AS 'COULD NOT DUPLICATE THE ISSUE'. AFTER NUMEROUS ATTEMPTS, I WAS TOLD THAT THEY HAD TO REPLACE THE AXLE NUTS AS IT LOOKS AS THOUGH THEY HAD BEEN COMPROMISED. I INFORMED THEM OF THE PREVIOUS FIX, AND WAS TOLD THAT YOU CAN NOT RE-TORQUE AXLE NUTS, THEY SHOULD HAVE BEEN REPLACED. THE DEALERSHIP TRIED TO MAKE ME PAY, AS IT WAS SOMETHING NOT COVERED UNDER WARRANTY UNTIL I BROUGHT UP WHAT THEY HAD DONE, SO THEY TOOK THE LOSS. I WOULD THINK THAT THE AXLE NUTS SHOULD HAVE NEVER BECOME LOOSE TO BEGIN WITH, AS IT SEEMS AS IF IT WOULD BE A HIGH RISK FACTOR IN LIABILITY. FIRST OCCURRENCE: NOVEMBER 2014 SECOND OCCURRENCE: AUGUST 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898387August 24, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
I CONTACTED THE MANUFACTURER/DEALERSHIP AT BOB CALDWELL ON MORSE RD IN COLUMBUS, OHIO. I WAS TOLD THREE SEPARATE TIMES THEY COULD COMPLETE THE RECALL REPAIRS AND EACH TIME I WAS THEN TOLD THEY CANNOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897931August 23, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I TOOK MY CAR TO FIVE STAR DODGE IN WARNER ROBINS, GA TO HAVE THE RECALL (R61) REPAIRS DONE TO THE VEHICLE. WHILE THE DEALERSHIP HAD MY CAR THEY CALLED AND TOLD ME THAT THEY DID THE RECALL BUT MY ABS (ANTI LOCK BRAKE SYSTEM) LIGHT WAS STILL ON WHICH IS WHAT THE RECALL IS FOR AND THEY WOULD LOOK AT IT BUT IT WOULD COST ME THE DIAGNOSTIC FEE IF I DIDN'T GET THE REPAIRS DONE OR THEY WOULD CHARGE ME FOR THE REPAIRS. WHY SHOULD I HAVE TO PAY FOR REPAIRS FOR A PROBLEM THAT WAS RECALLED ON THE VEHICLE? I DON'T UNDERSTAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893398August 5, 2016
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE INSTRUMENT PANEL LIGHTS BEGAN TO FLASH AND THE BATTERY SAFER MODE WARNING LIGHT DISPLAYED. THE VEHICLE BEGAN TO LOSE POWER AND STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 72,852.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883549July 8, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876871June 27, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876970June 27, 2016
ELECTRICAL SYSTEM
ALL CONTROLS FOR THE HEAT/AIR/DEFOG WILL NOT WORK. THE SYSTEM WILL NOT TURN ON. THIS PROBLEM WAS FIXED ONCE BY DISCONNECTING AND RECONNECTING THE BATTERY, BUT THIS NO LONGER WORKS. THIS WAS NOTICED UPON STARTING THE VEHICLE. I HAVE READ ABOUT NUMEROUS FAILURES AND SHORTS WITHIN THE MODULES THAT CONTROLS THESE SYSTEMS. THIS HAS CAUSED DIFFICULTIES OPERATING THE VEHICLE IN CERTAIN WEATHER BECAUSE THE WINDOWS FOG UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875939June 22, 2016
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT BELIEVED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/16/16*LJ UPDATED 10/18/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874785June 17, 2016
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT. UPDATED 08/03/16* UPDATED 08/09/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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