Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#11019929August 27, 2017
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
THE CAR POWER WILL FLUCTUATE WITH THE RPM GOING UP AND DOWN WHEN TRYING TO ACCELERATE. NEW TRHOTTLE BODY WITH TPS SENSOR, INTAKE AIR SENSOR AND GAS PEDAL SENSORS WERE REPLACED AND STILL HAVING THE SAME ISSUE. THE ENGINE PROBLEM LIGHT IS ON ALSO THE ELECTRIC THROTTLE CONTROL SYSTEM LIGHT IS ON. THE VEHICLE HAS ONLY 83000 MILES. ACTIVE CODES ARE P0642, P2138, P0335 & P0113. THE CAR IS DANGEROUS TO DRIVE DUE TO SPEED FLUCTUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015995August 17, 2017
UNKNOWN OR OTHER
FOR THE LAST 3 WEEKS WHEN IT GETS HOT OUTSIDE, USUAL OVER 90 DEGREES MY CAR WILL NOT START AFTER BEING PARKED FOR 10 MINUTES OR A FEW HOURS. IT WILL CLICK BUT WILL NOT TURN OVER. I TOOK IT TO A MECHANIC AND THE MECHANIC DETERMINED THAT THE BATTERY MAY BE GOING BAD THOUGH IT HELD A CHARGE. I HAD THE BATTERY REPLACED THAT SAME DAY WHICH WAS 5 DAYS AGO FOR $225.00. TODAY THE CAR DID THE SAME THING, IT WOULD CLICK BUT NOT TURN OVER. THE VEHICLE HAD BEEN PARKED FOR 15 MINUTES WHILE I WENT INTO THE HOSPITAL. A BYSTANDER SAID SHE THINKS IT WAS THE BATTERY BASED ON THE SOUND WHICH I KNOW IT COULD NOT BE AS THE BATTERY WAS JUST REPLACED. I TRIED SEVERAL TIMES TO START THE CAR AND IT WOULD NOT TURN OVER. THE TEMPERATURE OUTSIDE IS 94 DEGREES. I LOOKED ONLINE AND SAW THERE WERE SEVERAL COMPLAINTS IN DIFFERENT FORUMS FROM CONSUMERS WITH THE EXACT SAME MAKE AND MODEL. ONE COMMENTER STATED THAT IF YOU PRESS THE BRAKE THEN PUT THE CAR IN NEUTRAL THE CAR SHOULD START AND IT WOULD INDICATE THAT THE NEUTRAL SAFETY SWITCH WAS THE ISSUE. I FOLLOWED THE SUGGESTION AND THE CAR STARTED. AS I HAVE LOOKED THROUGH SEVERAL DIFFERENT ONLINE FORUMS I SEE THIS IS A VERY COMMON PROBLEM WITH THIS MAKE AND MODEL HOWEVER I DO NOT SEE A RECALL ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013007August 5, 2017
UNKNOWN OR OTHER
THE HATCH DOOR WILL NOT UNLOCK WITH THE KEY FOB OR FROM THE DOOR UNLOCK BUTTON ON THE DRIVER'S DOOR. IT WAS SITTING IN A PARKING LOT WHEN I TRIED TO UNLOCK. I ALSO TRIED SEVERAL HOURS LATER AFTER IT HAD BEEN SITTING FOR AT LEAST 4 HOURS, AND NOTHING WILL UNLOCK THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012797August 4, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE HAD SEVERAL DEFECTS AND FAILED TO START ON SEVERAL OCCASIONS. AS A RESULT, THE CONTACT HAD TO LEAVE THE VEHICLE UNATTENDED FOR A DAY AND THEN GO BACK AND RESTART THE VEHICLE. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE OVER 35 MPH. ON SEVERAL OCCASIONS, THE AIR BAG, CHECK ENGINE, TRACTION CONTROL, ESP, AND SECURITY INDICATORS ILLUMINATED OFF AND ON. ALSO, ON SEVERAL OCCASIONS, THE GEAR SHIFTER FAILED TO SHIFT INTO NEUTRAL. THE VEHICLE WAS TAKEN TO MONKEN DODGE CHRYSLER JEEP RAM NISSAN (LOCATED AT 1739 W MCCORD ST, CENTRAILIA, IL 62801 (618) 545-5100) WHERE IT WAS DIAGNOSED THAT THE FAILURE COULD NOT BE REPLICATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO KING CITY CHRYSLER CENTER (LOCATED AT BROADWAY ST, MT VERNON, IL 62864 (618) 242-6600) WHERE IT WAS DIAGNOSED THAT THE PCM NEEDED TO BE REPLACED. THE CONTACT STATED THAT ANOTHER MECHANIC SUGGESTED TO HAVE THE PCM REBUILT TO SAVE MONEY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 158,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011964August 1, 2017
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING, THE PCM INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN OIL CHANGE AND IT WAS DIAGNOSED THAT THE PCM CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011006July 27, 2017
ELECTRICAL SYSTEM
APPROXIMATELY ONE MONTH AFTER PURCHASE, THE VEHICLE WOULD NOT CRANK ONE MORNING. I HAD TO CALL SOMEONE TO JUMP THE VEHICLE OFF. VEHICLE CRANKED AND RAN WITHOUT INCIDENT FOR APPROXIMATELY TWO DAYS. THIRD MORNING, IT HAD TO BE JUMPED AGAIN. HAD THE BATTERY AND ALTERNATOR CHECKED. MECHANIC SAID THE BATTERY WAS NOT A HEAVY ENOUGH BATTERY. SO, I BOUGHT A NEW BATTERY. APPROXIMATELY 3 WEEKS LATER, SAME SCENARIO. HAVE CONTACTED THE DEALERSHIP THAT SOLD ME THE CAR, DODGE, AND EVEN CHECKED ONLINE. DEALER AND DODGE CLAIM THAT NO COMPLAINTS OF THIS NATURE HAVE BEEN MADE. HOWEVER, MY ONLINE SEARCH TURNED UP SEVERAL OWNERS THAT HAVE/ARE EXPERIENCING THE SAME PROBLEM. THERE IS A PROBLEM IN THE ELECTRICAL SYSTEM SOMEWHERE OR THE BATTERY WOULDN'T BE DRAINING OVERNIGHT, EVEN AFTER THE VEHICLE IS USED LONG ENOUGH FOR THE BATTERY TO STAY CHARGED BY THE VEHICLE'S CHARGING SYSTEM. SOMETIMES THE BATTERY DRAINS AFTER SITTING ONLY A COUPLE OF HOURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010696July 26, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I HAD TO HAVE TRANSMISSION REPLACED WHICH I FILED A COMPLAINT ALREADY AND SINCE THAT THE ESP , ALL WHEEL DRIVE, SKIDDING AND ANOTHER LIGHT KEEPS COMING ON AND OFF AND MY BRAKES ONLY WORK HALF THE TIME AND NOW MY DRIVER WINDOW WONT GO UP OR DOWN OR MIRROR WORK AND TODAY MY CAR WONT START. MY HUSBAND CHECKED FUSES THEY ARE GOOD BUT HAVE NO POWER TO OVER HALF OF THEM. I CALLED TATE DODGE THEY WANT ANOTHER 1102.00 JUST FOR ME TO BUT THE TIPM PART AND DO THE WORK MYSELF. I CANT BREAK A FUSE BOX AND DO NOT FEEL THIS IS FAIR AND UNLESS I REPLACE THEN MY CAR DONT WORK NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006712July 21, 2017
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
CAR HAS HAD TO HAVE BRAKES MULTIPLE TIMES FOR EXCESS WEAR AND PROBLEMS WITH CALIPER, ENGINE RUNS ROUGH AND HESITATES TO ACCELERATE AT SPEEDS OVER 45 MILES PER HR, CHECKENGINE COMES ON AND FLASHES AND THE GOES SOLID, CODES SHOW UP AS PO202 WITH DEFINITION OF CYLINDER 2 INJECTOR ELECTRICAL CIRCUIT UNIT HAD A FAULT LODGED OR WAS DISCONNECTED FOR PREDETERMINED TIME. THIS CAR IS COSTING ME AN ARM AND LEG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010008July 21, 2017
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
MY 2009 DODGE JOURNEY WILL NOT SHUT OFF WHEN YOU TAKE THE KEY OUT. THE WINDOWS WILL NOT GO UP AND DOWN. I BROUGHT INTO A DODGE DEALERSHIP AND HAD THE RECALL ON THE IGNITION SWITCH AND THE WIRING HARNESS IN THE DRIVER DOOR REPLACED. MY CAR STILL WILL NOT SHUT OFF AND WINDOWS STILL DON'T WORK BUT NOW WON'T GO INTO GEAR AFTER DEALER REPAIRED. I TOOK IT TO A SECOND DEALER AND NOW AFTER 3 WEEK THEY ARE SAYING I NEED A TIPM FOR $1700. BUT THEY DON'T KNOW IF THAT WILL FIX THE PROBLEM? PLUS NOW THE CAR WILL NOT START. MY CAR IS IN WORSE SHAPE THEN WHEN I BROUGHT IT INTO THE DEALERSHIP TO REPAIR? I CALLED THE CORPORATE OFFICE AND THEY ARE NOT WILLING TO DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006485July 20, 2017
ELECTRICAL SYSTEM
I HAVE THE STARTING ISSUE LIKE OTHERS. THE ENGINE DOES NOT START. SOMETIMES IT STARTS BY ITSELF AFTER A WHILE, SOMETIMES I HAVE TO PUT THE GEAR IN N/D AND BACK TO P AND TRY. IN ADDITION, SOMETIMES THE WINDOWS GO UP AND DOWN BY THEMSELVES! I HAVE SEEN MANY PEOPLE HAVE THE SAME ISSUE WITH THIS MODEL. PLEASE INVESTIGATE IT AND MAKE IT AS A RECALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005815July 17, 2017
ELECTRICAL SYSTEM
DODGE JOURNEY 2009 - HAS TROUBLE STARTING. ORIGINALLY STARTED OCCASIONALLY, NOW MORE FREQUENT. TURNS OVER SOMETIMES USING SPARE KEY OR TURNING OVER ORIGINAL KEY. NOW COMPLETE STALL. CLICKING NOISE BUT NOT STARTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006039July 17, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
I AM NOT ABLE TO OPEN ANY DOORS EXCEPT THE DRIVER DOOR. THE TRUNK WILL NOT OPEN AND DODGE DID NOT BUILD A MANUAL KEY ENTRY FOR THIS MODEL. ALSO I HAVE A STARTING PROBLEM THE CAR STALLS AND WON'T START UNLESS I PUT IT IN NEUTRAL OR JIGGLE THE GEAR UP INTO DRIVE AND BACK INTO PARK. THE CAR TURNS VERY SLOWLY WHEN MAKING LEFT HAND TURNS AND THE ENGINE REVS UP SOMETIMES WHEN IT'S TRYING TO PICK SPEED BACK UP AFTER A TURN. THE DEALER TOLD US IT WAS THE BATTERY AND WE HAD THEM INSTALL A NEW ONE BUT THE ISSUE IS STILL THERE. I'VE READ SEVERAL COMPLAINTS ABOUT THE SAME ISSUE. CUSTOMERS GETTING THEIR BATTER, STARTERS ALL THE RECALLS UPDATED BECAUSE THEY WERE TOLD THOSE WERE THE ISSUES BUT WAS NOT AS THEIR ISSUE STILL EXISTED AS DO MINE. I DON'T WANT TO SPEND A FORTUNE AT THE DEALER UNTIL THEY FIND WHAT THE PROBLEM IS. THE MANUFACTURER SHOULD KNOW WHAT THE PROBLEM IS FROM ALL THE COMPLAINTS BEING THE SAME. I EMAILED THEM FOR SUGGESTIONS OF WHAT THEY THINK IT MAY BE AND THEY JUST SAID TAKE IT TO THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005097July 13, 2017
ELECTRICAL SYSTEM
HAVE BEEN HAVING ISSUES WITH MY CAR EITHER TAKING SEVERAL ATTEMPTS TO START OR NOT EVEN START AT ALL. HAPPENS PERIODICALLY. I HAVE TAKEN IT TO THE DEALERSHIP SEVERAL TIMES FOR THIS ISSUE AND THEY WERE NOT ABLE TO PIN POINT WHAT WAS CAUSING THE PROBLEM. THEY DID REPLACE SEVERAL THINGS, INCLUDED THE STARTER. STILL HAVING THE SAME ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004674July 11, 2017
SERVICE BRAKES
6 MAJOR BRAKE REPAIR JOBS IN 79,000 MILES. THE BRAKE SYSTEM IS NOT ADEQUATE FOR THE SIZE AND WEIGHT OF THIS VEHICLE. CHRYSLER PAID FOR SOME OF THE REPAIRS WHICH LEADS ME TO BELIEVE THAT THEY KNOW THERE IS A MAJOR PROBLEM ON THIS YEAR OF THE JOURNEY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003224July 6, 2017
ENGINE
MY ENGINE LIGHT CAME ON ABOUT A YEAR AGO. THE LIGHT CAME ON WHILE I WAS DRIVING ON A CITY STREET. I HAVE TAKEN IT TO 3 MECHANICS, REPLACED THE EXHAUST MANIFOLD 2 TIMES AND THE LIGHT KEEPS COMING BACK ON. THERE'S A RECALL ON VEHICLES FOR 2011, BUT NOT FOR 2009. PER ALEX AT THE DODGE DEALERSHIP, THEY DON'T KNOW WHAT'S WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003180July 5, 2017
ELECTRICAL SYSTEM
I HAVE A 2009 DODGE JOURNEY THAT PERIODICALLY WILL NOT START. ALTERNATOR, STARTER, AND BATTERY ALL FINE. I HAVE BEEN READING THAT IT MAY BE A PROBLEM WITH THE NEUTRAL SAFETY SWITCH AND I AM APPARENTLY NOT THE ONLY PERSON THIS IS HAPPENING TOO. THIS LEFT ME STRANDED ON 7/1/17 AND 7/3/17. PLEASE ADDRESS THIS ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002853July 3, 2017
AIR BAGS, SERVICE BRAKES, SEAT BELTS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (SEAT BELTS, AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HOLT DODGE AND JEEP DEALER TO GET THE RECALL REPAIRED. UPON TAKING APART THE VEHICLE, THE CONTACT NOTICED THAT THE PARTS WERE NOT THE CORRECT ONES. THE VEHICLE WAS REASSEMBLED AND THE PARTS WERE ORDERED. THE NEXT DAY, WHILE TRAVELING AT HIGHWAY SPEEDS, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE, WHICH RESULTED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/01/17*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11001247June 25, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY DODGE JOURNEY HAS RUN GREAT FOR A FEW YEARS NOW IT IS HAVING A HARD TIME STARTING. I HAVE ALREADY REPLACED THE BATTERY AND SEVERAL FUSES WITH NO LUCK. IT ALSO SEEMS TO LOOSE POWER AND HAVE A LOUD TAPPING NOISE IN THE ENGINE COMPARTMENT WHEN IT IS COLD. I HAVE TAKEN IN THE CAR TO MY MECHANIC TO GET THE TAPPING CHECKED WE CHANGE OIL (EVEN WHEN IT DOES NOT NEED IT) AND THE NOISE WILL GO A WAY. SO IN A SUMMARY, I AHVE A NO STARTING, PHANTOM TAPPING NOISE DODGE JOIRNEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000876June 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS CALLED (SNETHKAMP CHRYSLER DODGE JEEP RAM LOCATED AT 11600 TELEGRAPH RD REDFORD, MI 48239 313-255-2700) AND STATED THAT THE REMEDY PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995786June 18, 2017
ELECTRICAL SYSTEM
CAR FREQUENTLY DOESN'T START FOR LONG PERIODS OF TIME! NEXT TIME I GET IT STARTED, I'M TAKING IT TO A DODGE DEALERSHIP TO HAVE IT FIXED ONCE AND FOR ALL (I THINK)! BUT THE INTERNET IS FULL OF COMPLAINTS ABOUT THIS PROBLEM MAINLY FOR THE 2009 AND 2010 MODELS! THEY HAVEN'T PINPOINTED EXACTLY WHERE THAT PROBLEM EXISTS BECAUSE THE INTEGRITY OF THE WHOLE ELECTRICAL AND STARTING SYSTEM IN THESE MODELS IS UNDER QUESTION! UNRELIABLE STARTING SYSTEMS COULD MEAN THE DIFFERENCE BETWEEN LIFE AND DEATH IN THE WINTER, OUT IN THE COUNTRY, WHEN IT'S -35 C!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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