Dodge Journey Complaints (2009)

1,594 consumer complaints on file.

#11052162December 4, 2017
UNKNOWN OR OTHER
THE HEATER CORE IN MY 2009 DODGE JOURNEY HAS BEEN AN ISSUE FOR THE LAST 4 YEARS. IT HAS BEEN BEEN REPLACED IN 2014, FLUSHED IN 2015, FLUSHED IN 2016 AND NOW NEEDS REPLACE AGAIN. THIS IS 1300.00 TO REPLACE THE CORE. THIS IS DEFINITELY A DESIGN FLAW AND SHOULD BE REPLACED BY DODGE AT NO COST TO ME. THIS IS AN ONGOING ISSUE WITH THIS YEAR. I CAN NOT AFFORD TO PUT OUT THAT KIND OF MONEY EVERY YEAR. THIS NEEDS LOOKED INTO. THE PASSENGER SIDE HAD SOME HEAT BUT NOW HAS NONE. I ALWAYS SEEMS TO BREAKDOWN WHEN IT IS COMING INTO THE COLD SEASON. IT IS NOT FAIR THAT THE CONSUMER SHOULD HAVE TO CONTINUE TO PAY FOR DODGE'S DESIGN FLAW. ALSO, THE BRAKES AND ROTORS ARE ANOTHER ONGOING ISSUE, THEY HAVE BEEN REPLACED NUMEROUS TIMES AT MY COST. THIS IS ANOTHER ONGOING ISSUE WITH THIS PARTICULAR CAR. ALL OF THE WORK THAT HAS BEEN COMPLETED ON MY CAR ARE ON MY CARFAX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051744December 1, 2017
UNKNOWN OR OTHER
NO FUSE WARNING LIGHT, WON'T START & INTERIOR LIGHTS DON'Y WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051128November 29, 2017
ENGINE
WIFE WAS DRIVING CAR 1/2 MILE FROM HOME, STARTED SMOKING, STALLED ON BUSY STREET, COASTED INTO SHOPPING CENTER HAD CAR TOWED TO A GARAGE-FOUND FREEZE PLUG BETWEEN ENGINE AND TRANS FAILED, ENGINE OVERHEATED , CLY HEAD GASKETS FAILED,ENGINE HAD TO BE REMOVED AND REBUILT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048169November 23, 2017
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
HAVE LOST MOST CONTROLS FROM DRIVERS DOOR SWITCH, ONLY THING THAT WORKS IS REAR WINDOWS. ALL OTHER 3 DOORS WORK FINE INDEPENDENTLY. VEHICLE HAD THE K07 RECALL DONE IN FEB 2011. SINCE THEN, THERE WAS INTERMITTENT AUTO/UP-DOWN ON BOTH FRONT DOORS. NOW I HAVE LOST FUNCTION AS MENTIONED BEFORE. THE VEHICLE HAS BEEN AT LOCAL DODGE/CHRYSLER DEALERSHIP SINCE 14 NOVEMBER FOR DIAGNOSIS AND REPAIR. THEY CANT FIGURE OUR PROBLEM. CHRYSLER CORPORATION WAS CONTACTED BY ME FOR ASSISTANCE ON 19 NOV. AS OF THIS MESSAGE, STILL NO FINAL DIAGNOSIS AND REPAIR. ALL THEY DO IS KEEP CHANGING PARTS AS DIRECTED BY CHRYSLER. WE ARE EXTREMELY FRUSTRATED WITH THIS SITUATION AND MY GUT FEELINGS TELL ME THERE IS A FAILURE WITH THE K07 RECALL AND/OR KEY FOB RECALL NUMBER R03. ALL THESE COMPONENTS ARE RELATED ELECTRONICALLY. SINCERELY THINK ITS TIME FOR THE NHTSA TO RELOOK THESE 2 RECALLS WITH CHRYSLER CORPORATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041606October 31, 2017
ELECTRICAL SYSTEM
DRIVERS SIDE DOOR WINDOW SWITCH FOR FRONT WINDOWS, DOOR LOCKS AND MIRROR CONTROLS DOES NOT WORK, ONLY BACK WINDOWS ROLL UP AND DOWN, GOOGLED THIS ISSUE AND SEEMS THAT THIS IS A COMMON PROBLEM WITH THE JOURNEYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040880October 29, 2017
ELECTRICAL SYSTEM, ENGINE
CAR CUTS OFF WHILE IN MOTION. THIS IS AN ISSUE THAT MANY OWNERS HAVE HAD. DEALERSHIPS SAY IT WAS "RELEASED TOO EARLY AND IT HAS A LOT OF BUGS IN THE SYSTEM" I HAVE HAD MY KIDS IN THE CAR EVERY TIME THIS HAS HAPPENED!!! WAS ALMOST IN A WRECK THIS TIME AT MY DAUGHTER'S SCHOOL. ALSO, CAR WILL NOT START SOMETIMES UNLESS I PUT IT IN GEAR AND "TRICK" IT. I HAVE REPLACED THE STARTER NUMEROUS TIMES THINKING THAT WAS IT....HAS CUT OFF WHEN ON THE HIGHWAY, RESIDENTIAL STREET, PARKING LOTS, IN MOTION AND STATIONARY...HAPPENS OFTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033516October 16, 2017
POWER TRAIN, UNKNOWN OR OTHER
I BOUGHT 9/2015 HAS HAD 3 TRANSFER CASES AT 3,000.00 EACH AND NOW NEEDS ANOTHER, CRACKED AND LEAKING AND NEED SEALS AND A PART. . AT THIS POINT IT NOW NEEDS THE INTERMEDIATE SHAFT THAT GOES INTO THE TRANSFER CASE AND IS NOT AVAILABLE ANYWHERE IN THE UNITED STATES, ACCORDING TO DODGE. I HAVE A LOAN ON THIS VEHICLE AND UNABLE TO DRIVE SINCE SEPT 20TH, 2017. I WROTE TO THE ATTORNEY GENERAL IN MASSACHUSETTS. RECEIVED A LETTER ON OCT 12, 2017 FROM THEM , TELLING ME TO CONTACT YOUR DEPT RIGHT AWAY. I DRIVE MY VEHICLE ON CITY STREETS. I SAW LEAKING WHILE I WAS IN PARKING LOT AT WORK ON SEPT 15,2017 . I BROUGHT BACK TO AAMCO ON SEPT 16,2017 . BROUGHT IT TO AAMCO IN TURN THEY CALLED DODGE BECAUSE THIS WOULD BE NUMBER 4 TRANSFER CASE. I WAS TOLD, I HAD TO BRING TO A DODGE DEALERSHIP, WHICH I DID. AAMCO PUT IN 3 TRANSFER CASES. HARR DODGE IN WORCESTER, MA DIAGNOSED MY VEHICLE ON SEPT 20, 2017 AND THAT IS WHEN I FOUND OUT WHAT IT NEEDS. WITH NO PART AVAILABLE IN THE ENTIRE UNITED STATES. THEY NEED TO RECALL THIS CAR NOW, NOT YEARS FROM NOW . THIS IS A DANGEROUS SITUATION IT IS PART OF THE DRIVESHAFT CONNECTION. THERE HAVE BEEN COMPLAINTS SINCE 2013 ABOUT THESE TRANSFER CASES LEAKING, CRACKED , SEALS LEAKING DRIVESHAFT PROBLEMS. I DON'T UNDERSTAND WHY IT IS TAKING SO LONG FOR SOMEONE TO DO SOMETHING ABOUT THIS. I WANT CHRSYSLER DODGE TO RECALL THIS VEHICLE AND PURCHASE MY VEHICLE BACK. ALSO BRAKES IN THIS VEHICLE WEAR AT 5, 000 MILES AND EVERY 5,000 MILES WHICH AGAIN IS A PROBLEM. HUNDRED OF COMPLAINTS SINCE 2012 AND THIS HAS NOT BEEN ADDRESSED EITHER BY THIS SAFETY COMMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033432October 15, 2017
ELECTRICAL SYSTEM
TAKATA RECALL. WHEN DRIVING DOWN THE WHEN GOING TO SLOW DOWN THE DODGE JOURNEY WILL STALL OUT. EVERYTHING WILL JUST SHUT OFF AND SOMETIMES WILL HAVE A HARD TIME STARTING BACK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033473October 15, 2017
POWER TRAIN, SUSPENSION
MY CAR I BOUGHT 9/2015 HAS HAD 3 TRANSFER CASES AT 3,000.00 EACH AND NOW NEEDS ANOTHER, CRACKED AND LEAKING. AT THIS POINT IT NOW NEEDS THE ALSO NEED INTERMEDIATE SHAFT THAT GOES INTO THE TRANSFER CASE AND IS NOT AVAILABLE ANYWHERE IN THE UNITED STATES, ACCORDING TO DODGE. I HAVE A LOAN ON THIS VEHICLE AND UNABLE TO DRIVE SINCE SEPT 20TH, 2017. I WROTE TO THE ATTORNEY GENERAL IN MASACHUSETTS. RECEIVED A LETTER ON OCT 12, 2017 FROM THEM , TELLING ME TO CONTACT YOUR DEPT RIGHT AWAY. I DRIVE MY VEHICLE ON CITY STREETS. I SAW LEAKING WHILE I WAS IN PARKING LOT AT WORK ON SEPT 15,2017 . I BROUGHT BACK TO AAMCO ON SEPT 16, THEY CALLED DODGE BECAUSE THIS WOULD BE NUMBER 4 TRANSFER CASE. THEY TOLD THEM I HAD TO BRING TO A DODGE DEALERSHIP, WHICH I DID. AAMCO PUT IN 3 TRANSFER CASES.HARR DODGE IN WORCESTER, MA DIAGNOSED ON SEPT 20, 2017 AND THAT IS WHEN I FOUND OUT WHAT IT NEEDS. WITH NO PART AVAILABLE IN THE ENTIRE UNITED STATES. THEY NEED TO RECALL THIS CAR NOW, NOT YEARS. 2009 DODGE JOURNEYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033239October 13, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 50 MPH, THE ESC, ABS, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE BEGAN TO SHIMMY. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, WHICH CLEARED THE WARNING INDICATORS MOMENTARILY; HOWEVER, THE FAILURE RECURRED. ATLANTIC DODGE CHRYSLER JEEP RAM (2330 US-1, ST AUGUSTINE, FL 32086, (904) 797-4383) INFORMED THE CONTACT THAT THE LATERAL ACCELERATION DYNAMIC SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,736.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032864October 11, 2017
UNKNOWN OR OTHER
2009 DODGE JOURNEY FAILS TO START AT TIMES. THIS ISSUE HAS BEEN MORE FREQUENT. I'VE OWNED THIS VEHICLE FOR 4 YEARS AND HAVE HAD THIS ISSUE FOR 3. THE BATTERY HAS BEEN REPLACED ALONG WITH MANY OTHER COSTLY REPAIRS. THE FAILURE TO START HAS LEFT ME STRANDED ON MANY OCCASIONS AND THE SUGGESTION TO PUT IT IN NEUTRAL FIRST WOULD BE HELPFUL IF I COULD DEPRESS THE BRAKE, BUT I CAN'T...IT'S AS THOUGH THEY'RE LOCKED. AS A SINGLE MOM, THIS IS VERY DISCONCERTING AS I AM ALWAYS ON THE GO BETWEEN WORK, SCHOOL AND OTHER OBLIGATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032972October 11, 2017
ELECTRICAL SYSTEM, SEAT BELTS
FRONT PASSENGER "NO SEAT BELT" LIGHT DOES NOT COME ON WHEN SEAT OCCUPIED. LIGHT WILL COME ON WHEN SEAT IS UNOCCUPIED. PASSENGER SIDE FRONT DOOR AND NOW REAR DOOR NO LONGER OPERATES ELECTRICALLY. REAR PASSENGER WILL WILL NOT OPEN MANUALLY INTERIOR OR EXTERIOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032676October 10, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
EVERY FOUR ROTATIONS OF THE IGNITION RESULTS IN MY VEHICLE BEING UNABLE TO START. I GET 3 CLICKS WITH NO START. THE VEHICLE IS STATIONARY AT THE TIME OF AFFECT. I HAVE BEEN RENDERED STRANDED AT DOCTOR'S OFFICES DUE TO THIS ISSUE. DODGE REFUSES TO LOOK AT IT OR ACKNOWLEDGE THERE ARE ISSUES. EVERY TIME I HAVE TAKEN THIS VEHICLE TO THE DEALERSHIP, THEY WANT $125 JUST TO DIAGNOSE THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032291October 9, 2017
ELECTRICAL SYSTEM
BATTERY HAS DIED MULTIPLE TIMES WITHIN MONTHS OF REPLACING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030117September 27, 2017
AIR BAGS
RECIEVED A PETTER IN MAIL ABOUT A RECALL FOR MY CAR. THERE WAS AN ERROR IN THE POWER SUPPLY UNIT THAT COULD EITHER MAKE THE AIRBAG DEPLOY RANDOMLY WOTHOUT WARNING OR PREVENT IT FROM OPENING AT ALL IN THE EVENT OF AN ACCIDENT CALLED DEALERSHIP IN REFERENCE TO RECALL, WAS TOLD THEY DID NOT HAVE THE PART NESSESARY AND DID NOT KNOW WHEN THEY WOULD HAVE THE PART AND TO CALL BACK NEXT WEEK CALLED BACK NEXT WEEK AND WAS TOLD TO LEAVE A MESSSAGE THAT WOULD BE RETURNED, IT NEVER WAS. WENT IN PERSON AND WAS TOLD THEY HAD NO RECORD OF ME CALLING AND THEY STILL DID NOT HAVE THE PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025417September 25, 2017
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. DURING AN OIL CHANGE AT GLENBROOK HYUNDAI (4801 COLDWATER, RD, FT. WAYNE, IN, 260-484-9531) THE TECHNICIAN NOTICED THAT THE AIR BAG INDICATOR WAS ILLUMINATED. THE CONTACT WAS INFORMED THAT THERE WERE TWO RECALLS: NHTSA CAMPAIGN NUMBERS: 16V047000 (AIR BAGS) AND 14V37300 (ELECTRICAL SYSTEM, AIR BAGS). THE CONTACT WAS REFERRED BACK TO THE DEALER WHERE THE RECALLS WERE REPAIRED; HOWEVER, THE AIR BAG INDICATOR REMAINED ILLUMINATED AFTER THE REPAIRS. THE TECHNICIAN RECOMMENDED DIAGNOSTIC TESTING TO DETERMINE THE CAUSE OF THE AIR BAG ISSUE. THE CONTACT DID NOT WANT TO BE RESPONSIBLE FOR THE DIAGNOSTIC TEST FEE; THEREFORE, THE TEST WAS NOT PERFORMED AND THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024370September 14, 2017
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE MONITORING SYSTEM PROBLEMS. *BF THE CONSUMER STATED TPMS WAS CORRODED. UPDATED 09/26/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022158September 7, 2017
ELECTRICAL SYSTEM
DODGE HAS NEVER SOLVED THE NO START PROBLEM THE DODGE JOURNEY HAS HAD. WE AND ALL THE OTHER OWNERS ARE UPSET THAT WE ARE SPENDING OUR MONEY ON TRYING TO FIX IT AND DODGE ISN'T. DODGE SAID THAT THEY WILL ONLY DO SOMETHING IF A RECALL IS ISSUED BY YOU PLEASE HELP US . NOT EVERYONE CAN AFFORD A NEW CAR WITH TODAY'S PRICES. IF YOU LOOK UP THE INTERNET AT ALL THE COMPLAINTS FROM OWNERS WITH SAME ISSUES THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020687August 30, 2017
STRUCTURE:BODY
SOMETIMES DOORS CAN NOT BE UNLOCKED WITH THE REMOTE NEITHER WITH THE LOCK-UNLOCK BUTTON. THE PROBLEM IS MORE OFTEN WITH THE PASSENGERS AND REAR (5TH) DOOR. THE DRIVER'S DOOR DOES NOT FAIL. PASSENGERS CAN NOT OPEN THE DOORS TO ENTER OR LEAVE THE VEHICLE. THIS COULD BE DANGEROUS IN CASE OF AN EMERGENCY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020263August 29, 2017
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. ON SEVERAL OCCASIONS, THE CONTACT WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE INDEPENDENT DEALER FROM WHERE IT WAS PURCHASED. THE CONTACT WAS INFORMED THAT A FAILURE OCCURRED BETWEEN THE KEY FOB AND THE IGNITION SYSTEM. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS); HOWEVER, THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 172,441.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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