Dodge Grand Caravan Complaints (2020)

20 consumer complaints on file.

#11764625September 16, 2026
UNKNOWN OR OTHER
backup camera ---- no safety issue ---- no inspections performed ---- no warnings
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747319June 30, 2026
POWER TRAIN
The automatic transmission failed while driving, causing a loss of propulsion and leaving the vehicle stranded. This created a safety hazard because the vehicle could no longer accelerate or move out of traffic. This is the fourth Chrysler/Dodge vehicle I have owned that has experienced a substantially similar transmission failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699533November 15, 2025
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
catalytic convert failure No complaints from dealer ship No inspection was done warning light came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680665August 14, 2025
STEERING, ENGINE, ELECTRICAL SYSTEM
The contact owns a 2020 Dodge Caravan. The contact stated that on one occasion while driving at while driving at an undisclosed speed, the vehicle lost power. Additionally, the vehicle failed to steer as intended, with the front of the vehicle swaying. The vehicle was towed to a dealer, where it was diagnosed and determined that the alternator had frozen, the serpentine belt was missing, and the tensioner needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to an independent mechanic, where it was determined that the alternator needed to be replaced. The vehicle was repaired. On another occasion, while driving at an undisclosed speed, the EMC warning light illuminated. The vehicle was not diagnosed or repaired. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 83,749.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657357April 28, 2025
POWER TRAIN
The contact owns a 2020 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and the transmission failed to properly shift intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 91,715.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657383April 28, 2025
POWER TRAIN
3 year old 2020 Dodge Grand Caravan sxt had failed transmission pump and transmission. I was driving 30 mph and it lunged forward fast after not changing gears for 2 miles. My warranty company put the wrong replacement transmission that is a closed transmission. It was from a junk yard reject with crumbled gasket leaking everywhere. Then a year later December 2024 they replaced gasket with liquid gasket. Now it smells like burning metal. Please tell me which transmission is correct? Closed transmission? What kkbd comes from Mopar factory? I requested Mopar because it must work with ECU. AXIOM WARRANTY REFUSED. PLEASE HELP ME GET MOPAR CORRECT PART BECAUSE NO SERVICE DEPARTMENT WILL HELP ME CHANGE FLUID OR CHECK FLUID LEVEL. I can send copies of receipt. Most of all it should be a recall and a Mopar transmission should be installed free from Dodge.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11643466February 18, 2025
POWER TRAIN
The contact owns a 2020 Dodge Grand Caravan. The contact stated that after refueling the vehicle and leaving the fuel station, it was noticed through the side view mirror that the fuel door was still open and was forgotten to be closed after refueling. The contact came to a stop and shifted into the Park position, she exited the vehicle and left the driver's side door open to quickly secure the fuel door however the vehicle began to roll away at 5 MPH. The parking brake was not engaged at the time of the failure. The contact jumped into the driver's seat to attempt to depress the brake pedal, landing on her stomach on the floorboard, and attempted to use her hand to depress the brake pedal but was unable. The contact's body slid out from the driver's side door and was hit by the open driver's side door. As a result, the vehicle crashed into a large steel signpost where it came to a stop. The contact stated that the driver's door was folded back on the driver's side front fender. In addition, the driver's side rear quarter panel, the sliding door, and the driver's front door all had been damaged and crushed by the impact of the large steel signpost. There was no damage to the large steel signpost The vehicle was still drivable and requested that the gasoline station attendants help her close the driver's side door. A police report was not filed. The contact was later driven to an emergency room by her daughter where medics confirmed she sustained bruising on her shoulders, bruising to her neck and shoulders, and the back of her head. The vehicle was taken to a collision center where it was repaired cosmetically. The contact later took the vehicle to a transmission repair center and advised the mechanic that there was a recall under NHTSA Campaign Number: 20E037 (Power Train) for Two-Speed Power Transfer Units (PTU) that could wear down and related the rollback failure to the recall. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11604816July 26, 2024
AIR BAGS, SEAT BELTS
While driving and all seat belts buckled the seat belt and air bag indicator chimes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582732April 12, 2024
AIR BAGS, POWER TRAIN
The transmission failed at just under 60k miles. Our air bag sensor light is now coming on and not sure why. I don’t have the money to continue to repair this vehicle plus make payments. We also have had issues with the front bolts on the driver side continuing to loosen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573342February 22, 2024
POWER TRAIN
I reported transmission issues to the dealership at 59,500 miles in March 2023 on my 2020 Dodge Grand Caravan. After inspection I was told that there was no problems found. On December 26th, 2023 at about 76000 miles my transmission catastrophically failed and required replacement, costing me $5800. There are numerous reports of transmission failure in this model online in help forums between 50k and 90k miles. I believe this is a widespread problem that the mechanic stated was common that should be subject to a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569084January 31, 2024
POWER TRAIN
On [XXX] after filling van with gas I entered and started my van. I noticed the gas cap was open so I put the van in park, took my foot off the brake, took off my seat belt, opened the door and exited leaving the door open. After a couple minutes while I was putting the gas cap back on, the vehicle started to back up. With the drivers door open, I tried to jump back in to stop it but it was going too fast. I then got caught in the door which dragged me a couple hundred feet before I fell out. It continued in reverse until it hit a huge gas price sign doing over $12,000.00 in damages. I went to the er due to an enormous black bruise on my stomach. The performed 3 ct scans that totaled $19,000.00+. I immediately made an appt with a Dodge dealership to have it looked at, but they couldn't get me in until [XXX]. In the meantime, after 9 weeks of repairs were done (still not completed) I brought it to a reliable trans shop, Lee County Transmission in Ft. Myers Fl. and they have confirmed that it has a recall on it issued July 8, 2020, safety recall W48/NHTSA 20E-037 PTU input spline. It went into the Dodge repair shop today, that claims there are NO recalls on the vehicle and are currently inspecting it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11554057November 7, 2023
POWER TRAIN
Cylinder #2 misfire which mechanic says is an engine compression issue and will require the engine to be taken apart to be fixed. Mechanic says it makes no sense for a vehicle of this age and only 70k miles. I understand that this has been a consistent issue with all Dodge Caravans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508938February 24, 2023
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I AM GETTING A CODE FOR THE THORAX SQUIB SENSOR. THE DEALERSHIP STATES I NEED A DRIVER-SIDE SEAT WIRE HARNESS. WE WERE PUT AT RISK BY THE INTERMITTENT CONNECTION OF THE AIR BAG SENSOR. AS THE LINE BECAME FRAYED AND WIRES BROKE. THE AIRBAGS SYSTEM WAS COMPROMISED CAUSING THE SYSTEM TO NOT FUNCTION PROPERLY. THE PROBLEM OCCURRED WHEN I WAS MOVING MY SET BACK AND FORTH. THE AIR BAG AND SEAT BELT LIGHT CAME ON. THE LIGHT WOULD COME OFF AND ON. PUTTING MY FAMILY AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498446December 21, 2022
ENGINE
Engine oil filter housing leaking. Oil leaking and pooling on top of engine. Could cause fire. Technician at Dodge Dealer said this is a common problem on this engine. It affects other Dodge/Chrysler vehicles as well. Component was inspected by our insurer Car Shield. No warnings or messages prior to the failure. Technician found the issue during routine oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493370November 13, 2022
EXTERIOR LIGHTING
The vehicle display lights on the interior dash board fail to fully shut off after driving and waiting an appropriate amount of time, causing a drain on the battery over time which results in a failure to start. There may be other drains on the battery, as this is not an isolated incidence and has been happening since May 2022 approximately every two weeks or less.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489016October 12, 2022
SEAT BELTS
seat belt incorrectly assembled making it impossible to fasten without twisting the belt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487398October 1, 2022
ELECTRICAL SYSTEM
Vehicle was locked and off in the garage, which is underneath my home. Transmission was in park and the emergency brake was set. I was in the room directly above the garage. The key was in my front pants pocket and I inadvertently pressed some combination of the buttons on the key and the vehicle started. I had to go downstairs into the garage, unlock the vehicle, insert the key and turn off the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463036May 2, 2022
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
The contact owns a 2020 Dodge Caravan. The contact stated that after securing her infant child inside the vehicle, his wife started the vehicle and then exited the vehicle. After closing the door, it was discovered that all the doors had erroneously locked causing the child to become trapped inside the vehicle until her husband was able to open the door using a second key fob. The cause of the failure was not yet determined. Prior to the failure, the contact indicated that the key fob auto start feature had malfunctioned and failed to start the vehicle. The local dealer was notified of the failure. The manufacturer was not yet contacted. The VIN was not available. The approximate failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414337April 28, 2021
AIR BAGS
TL* THE CONTACT RENTED A 2020 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE ANOTHER PERSON WAS DRIVING THE VEHICLE AT 45 MPH, HE ATTEMPTED TO PASS ANOTHER VEHICLE BUT COLLIDED WITH ANOTHER VEHICLE IN FRONT OF HIM. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY UPON IMPACT. BOTH THE DRIVER AND CONTACT WERE TRANSPORTED TO THE HOSPITAL VIA AN AMBULANCE. THE CONTACT WAS TREATED FOR A BROKEN NOSE AND A MAJOR BRUISE TO HER LEFT THIGH. THE DRIVER WAS TREATED FOR THREE BROKEN RIBS ON HIS RIGHT SIDE, BRUISES TO THE LEFT SIDE OF HIS HEAD, AND A BROKEN LEFT ARM. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE WHEREABOUTS OF THE VEHICLE REMAINED UNKNOWN. THE RENTAL COMPANY STATED THAT A CLAIM HAD BEEN FILED WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11324523May 14, 2020
AIR BAGS
TL* THE CONTACT STATED HE RENTED A 2020 DODGE CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, A DEER RAN IN FRONT OF THE VEHICLE CAUSING THE CONTACT TO CRASH INTO THE DEER. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED OR TAKEN TO THE DEALER FOR DIAGNOSIS. THE VEHICLE WAS RETURNED TO AVIS CAR RENTAL (6405 US 49, HATTIESBURG, MS 39401 PHONE: (601) 264-2488). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,800. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Grand Caravan