Dodge Grand Caravan Complaints (2002)

290 consumer complaints on file.

#10126464June 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT:CONTACT STATES TRANSMISSION WAS SLIPPING , THE SERVICE DEALER INFORMED HIM THAT THE SOLENOID PUMP NEEDED TO BE REPLACED. ONTACT HAD THIS COMPONENT REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126237June 22, 2005
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
AS MY WIFE WAS DRIVING ON THE INTERSTATE AT 70 MPH SHE HEARD A LOUD NOISE THEN THE VEHICLE CAME TO A STOP. ONCE I ARRIVED AT THE VEHICLE, I NOTICED A TRAIL OF OIL LEADING TO THE VEHICLE. I LOOKED UNDER TO FIND THO PUSH ROD HANGING THROUGH THE OIL PAN. THE VEHICLE WAS TOWED TO THE SHOP WITH THE MOTOR REPLACED. WHEN THE TEST DRIVE WAS TAKING PLACE, THE MECHANIC DISCOVERED THAT THE COMPUTOR CHIP CAUSED THE TRANSMISSION TO DROP DOWN TO LOW GEAR IN WHICH RAN THE RPM'S INTO THE DANGER ZONE WHICH RESULTED IN THE ENGINE COMING APART. THE VEHICLE HAD ONLY 59,000 MILES ON IT. I MADE ATTEMPT AFTER ATTEMPT TO SPEAK WITH SOMEONE AT CHRYSLER AND COULD NOT EVEN GET A RETURN CALL FROM ANYONE OTHER THAN A DEALER. I JUST RECEIVED A RECALL NOTICE ABOUT A MOISTER LEAK FROM THE AIR CONDITIONER WHICH MAY LEAD INTO A SHORT THAT COULD CAUSE A FIRE. I CALLED THE NUMBER GIVEN ON THE RECALL AND ASKED IF I COULD SPEAK TO SOMEONE AT CHRYSLER, AND WAS TOLD THAT THEY DO NOT HAVE ANY PHONE #'S. THAT'S WHEN I DECIDED TO CONTACT THIS DEPARTMENT. I TRULY BELIEVE THAT THIS ISSUE IS CERTAINLY A RISK AND SHOULD BE INVESTIGATED, AS WELL AS EXPENSES REIMBURESED BY CHRYSLER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125170June 13, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
I EXPERIENCED RAMDOM FAILURE OF THE HEADLIGHTS ON MY DODGE CARAVAN. I BROUGHT THIS TO THE ATTENTION OF MY DEALER AND THEY SAID THEY "COULD NOT DUPLICATE CONCERN". I WAS TOLD THE CAUSE WAS PROBABLY THE "FRONT CONTROL MODULE" BUT THEY WOULD NOT REPLACE IT BECAUSE THEY WERE NOT POSITIVE IT WAS THE CAUSE, AND BECAUSE OF THE COST OF THE PART. AFTER THIS OCCURED THE SECOND TIME I TOOK IT TO MY OWN MECHANIC AND HE REPLACED THE MODULE AT A COST OF $307.05. THE REPLACEMENT OCCURED 9/15/2004. I HAVE HAD NO SIMILAT PROBLEMS SINCE THE MODULE WAS REPLACED. I HAD PURCHACED THE EXTENDED WARRENTY WITH THE VEHICLE BUT I WAS TOLD BY THE DEALER THE MODULE WAS NOT COVERED BY THE POLICY. IT COVERS 7 DIFFERENT NAMED CONTROL MODULES BUT NOT THIS ONE. I CALLED CHRYSLER AND REGISTERED A COMPLAINT-#12641005.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10124520June 7, 2005
EXTERIOR LIGHTING:HEADLIGHTS
I HAVE HAD 2 BRIEF HEADLIGHT FAILURES (10 SECONDS OR SO) AND MY HEADLIGHTS OCCASIONALLY FLICKER OR DIM. MY LIGHTSWITCH GETS VERY HOT WHEN THE LIGHTS ARE ON FOR MORE THAN 30 MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122229May 26, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: PREMATURE FAILURE OF THE TRANSMISSION AT 60,458 MILES. THE TRANSMISSION FAILED WHILE MOVING IN REVERSE IN A PARKING LOT. THERE WERE NO SIGNS OF ANY PROBLEMS WITH THE VEHICLE BEFORE THIS HAPPENED. THE VEHICLE WAS IN GARAGE AND KEPT IN GREAT SHAPE. SERVICE RECORDS WERE KEPT UP TO DATE. CONSUMER HAS BEEN IN CONTACT WITH THE DEALER AND THE MANUFACTURER, AND NO ONE WILL CALL THE CONSUMER BACK. CONSUMER TALKED TO A SERVICE REPRESENTATIVE FROM CHRYSLER. CONSUMER WAS TOLD HE COULD NOT TALK TO THE MANAGER AT CHRYSLER MANUFACTURING COMPANY AT HEADQUATERS. AND THE SERVICE MANAGER WILL NOT CALL BACK EITHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117555May 6, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. DRIVER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC CLAIMED THAT THIS VEHICLE HAD LOW BATTERY. *AK UPON FURTHER QUESTIONING DEALERSHIP DIAGNOSED AIR BAG INDICATOR LAMP AND CLAIMED FAULT WAS IN AIR BAG MODULE. UPON FURTHER NEGOTIATIONS DEALER AND MANUFACTURER DECIDED TO FIX PROBLEM AT THEIR EXPENSE. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116200April 1, 2005
EXTERIOR LIGHTING:HEADLIGHTS
HEADLIGHTS ON 2002 DODGE GRAND CARAVAN FLICKER. THIS HAPPENS FREQUENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117246April 1, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
DEALERSHIP REFUSED TO HONOR AIR BAG/CLOCK SPRING RECALL 04V480000 ALTHOUGH IT WAS WITHIN THE MILEAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117183March 31, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
VEHICLE WILL NOT GO INTO GEAR SMOOTHLY. PRIOR TO THIS INCIDENT CONSUMER WAS ABLE TO MAKE A SMOOTH TRANSITIONS AFTER A COUPLE OF ATTEMPTS. VEHICLE HAD TO BE TOWED DEALER, WHERE THEY DISCOVERED THE REAR BRAKES RUSTED .*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113410March 4, 2005
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHTS MALFUNCTIONED TWICE IN THE PAST MONTH WHILE ON THE ROAD AT NIGHT. TAKEN TO DEALER FOR TESTING, AND RESULTS SHOWED THAT THE CAUSE WAS UNDETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112056February 23, 2005
STEERING:RACK AND PINION, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:HYDRAULIC POWER ASSIST:PUMP
POWER STEERING PUMP, RACK AND PINION SEALS, TRANSMISSION SOLENIOD PACK. ON DEC 16, 2003 I TOOK VAN IN FOR BRAKE PROBLEMS. THE DEALER DID A RECALL JOB ON THE POWER STEERING COOLER HOSE. 1 WEEK LATER THE POWER STEERING STARTED GROWLING. I CHECKED FLUID AND NOTICED THE PUMP WAS DRY. APPARENTLY THE DEALER DIDN'T TOP OFF THE FLUID. I FILLED RESEVIOR AND DROVE BUT IT STILL HAD A LITTLE GROWL IN THE POWER STEERING. I TOOK THE VEHICLE BACK INTO THE SAME DEALER ON NOV 19, 2004 FOR AN OIL CHANGE AND ANOTHER POWER STEERING HOSE RECALL AND TOLD THEM THE STORY AND TO CHECK OUT PUMP. THEY SAID THE PUMP CHECKED OUT OK BUT THERE WAS A LITTLE NOISE WHEN MAKING SHARP TURNS BUT THEY WEREN'T GOING TO REPLACE THE PUMP. I TOLD THEM I WOULD BRING BACK IN COLDER WEATHER BECAUSE IT WAS STIFF TO STEER. I RETURNED ON 2/22/2005 BECAUSE THE PUMP WAS REALLY GROWLING AND IT WAS HARD TO STEER. THE DEALER CHECKED THE PUMP SAID IT WAS LOW BUT THEY DID NOTICE LEAKS FROM THE RACK N PINION AND TRANSMISSION SOLENIOD PACK. I ASKED THEM IF THIS WAS DUE TO THE POWER STEERING PUMP AND THEY SAID NO. I EXPLAIND I PURCHSED THE VEHICLE FROM THEM EXACTLY 2 YEARS AGO AND IT WAS LESS THAN A YEAR OLD AND ONLY HAD 20K ON IT. THEY SAID THEY CAN'T WARRANTY IT BUT WOULD FIX IT FOR $1600. I DECLINED AT THIS POINT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111944February 22, 2005
ELECTRICAL SYSTEM
I PURCHASED A 2002 DODGE GRAND CARAVAN NEW. OVER THE LAST YEAR I HAVE HAD MULTIPLE ELECTRICAL PROBLEMS. THE PROBLEMS CAUSED BASICALLY TWO EFFECTS. THE FIRST ONE WAS THAT THE VEHICLE WOULD SHUT OFF AND EITHER NOT START OR HAVE DIFFICULTY STARTING. THE SECOND WAS THAT EVERY TIME YOU STEP ON THE BRAKES, THE WIPERS, HEAT, AND RADIO WOULD QUIT.AT FIRST THE DEARLER BONNEVILLE & SON COULD NOT FIND THE PROBLEM EVEN AFTER PUTTING A SCOPE ON IT AT THE EXACT TIME THE TROUBLE OCCURRED. I TOOK IT TO AN INDEPENDENT SHOP AND THEY FOUND A GROUNDING STUD IN THE DOOR JAM ON THE DRIVERS SIDE WAS VERY LOOSE, $250.00 LATER IT WAS OK. AFTER A MONTH THE TROUBLE CAME BACK. THIS TIME THE DEALER, BONNEVILLE & SON FOUND THAT ONE OF THE WIRES IN THE MAIN WIRING HARNESS WAS ROTTED, $215.00 LATER IT WAS OK. ANOTHER MONTH GONE BY, HAVING THE SAME TROUBLE AGAIN. BONNEVILLE SAYS THE ONLY WAY TO BE SURE TO FIX THIS COMPLETELY IS TO REPLACE THE WHOLE MAIN WIRING HARNESS AT A MATERIAL COT OF $1400.00. I'VE TRIED TO GET CRYSLER AND THE DEALER TO FIX THIS WITH OUT ME SPENDING MORE MONEY ON ROTTING WIRES IN A VEHICLE THAT'S JUST THREE YEARS OLD. THEY WOULD NOT. I WILL NEVER BY A CHRYSLER PRODUCT AGAIN!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110066February 8, 2005
ELECTRICAL SYSTEM
HI, I OWN A 2002 DODGE GRAND CARAVAN WITH A 3.8L, I HAVE HAD MY VAN IN ON TWO SEPERATE OCCASIONS TO CENTURY DODGE IN TAYLOR, MICHIAGN. I HAVE COMPLAINED ABOUT THE INTERIOR AND EXTERIOR LIGHTS THAT APPEAR TO FLICKER ALL THE TIME, I WAS TOLD BY THE DEALERSHIP THAT THEY COULD NOT RECREATE THE PROBLEM SO THEY COULD NOT FIX IT, AMAZING THAT A POSSIBLE RECALL NOW MAY HAPPEN FOR THE EXACT SAME REASON. ON ONE FINAL NOTE, AROUND CHRISTMAS TIME 2004 I THOUGHT I WAS OVER TIRED FROM WORK, I COULD SWEAR MY LIGHTS COMPLETELY WENT ON AND OFF SEVERAL TIMES (VERY QUICKLY). P.S. I AM A CHRYSLER EMPLOYEE @ TRENTON ENGINE SIGNED, CARRYING A FLASHLIGHT (JUST IN CASE) *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111421February 7, 2005
STEERING
PROBLEM WITH STEERING FOR TWO YEARS. THE DEALER HAS REPLACED LOWER POWER STEERING HOSE, POWER STEERING PUMP AND RACK AND PINION. *BF THE DEALER ALSO REPLACED THE TWO UPPER POWER RETURN HOSES AND INSTALL A LONGER POWER STEERING HOSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099762February 7, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THE INSTRUMENT PANEL LIGHTS DID NOT TURN ON WITH THE HEADLIGHTS. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097448January 26, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL:CRUISE CONTROL
AIR BAG SENSOR LIGHT CONTINUED TO STAY ON. AS A RESULT HORN AND CRUISE CONTROL BECOME INOPERABLE. A RECALL FOR THE CLOCK SPRING WAS ISSUED. HOWEVER, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106176January 24, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THE DASHBOARD INSTRUMENT CLUSTER, WHICH INCLUDES THE SPEEDOMETER, TACHOMETER, AND ODOMETER, KEEPS SHORTING OUT. THE TURN SIGNALS ARE ON THE SAME CIRCUIT. THIS HAS HAPPENED THREE TIMES IN THE LAST MONTH. INITIALLY THE SHOP REPLACED THE FUSE. THE SECOND TIME, THEY STATED THERE WAS A SHORT IN THE CIRCUIT THAT HAD TO BE REPAIRED. A NEIGHBOR OF OURS WHO OWNS A TOWN & COUNTRY HAS HAD THE SAME PROBLEM. IT IS HAZARDOUS TO DRIVE THE VEHICLE WITHOUT THE TURN SIGNALS, NOT TO MENTION NOT KNOWING THE SPEED OF THE VEHICLE.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106111January 11, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
1. POP RIVETS FOR MOUNTING BRACKETS HOLDING TRANSMISSION OIL COOLER BROKE. . LOOSE OIL COOLER RUBBED HOLES IN THE RADIATOR COILS CAUSING LEAKS OF COOLING FLUID. 3. REMOVED OIL COOLER AND RE-RIVETED BRACKETS TO COOLER AND REPLACED DAMAGED RADIATOR. OLD RADIATOR IS AVAILABLE. OIL COOLER REVAMPED ON VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106153January 11, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WE OWN A 2002 DODGE CARAVAN WITH A PASSENGER SIDE POWER SLIDING DOOR. IN COLD TEMPERATURES (BELOW 40 DEGREES) THE MOTOR FAILS TO OPERATE THE DOOR AND THE DOOR MUST BE OPENED AND CLOSED MANUALLY. DUE TO ITS WEIGHT AND DESIGN THE DOOR IS QUITE DIFFICULT FOR A SCHOOL AGED CHILD TO OPEN. IN AN ATTEMPT TO GET LEVERAGE, OUR SON HAS HAD HIS HEAD BETWEEN THE DOOR AND THE FRAME AS HE ATTEMPTS TO SLIDE THE DOOR CLOSED. THANKFULLY NO ACCIDENTS HAVE YET RESULTED. HOWEVER, I DO SEE A POTENTIALLY HAZARDOUS SITUATION SHOULD A CHILD'S HEAD GET CAUGHT AS THEY PULL THE DOOR SHUT. THERE IS A SENSOR THAT PREVENTS THE DOOR FROM CLOSING ALL THE WAY WHEN THE POWER FEATURE IS USED TO CLOSE THE DOOR BUT I DON'T THINK IT OPERATES WHEN THE DOOR MUST BE SHUT MANUALLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103671January 5, 2005
EXTERIOR LIGHTING:HEADLIGHTS
THE HEADLIGHTS TURNED ON AND OFF INTERMITTENTLY, MAKING IT DIFFICULT TO SEE THE ROAD WHEN IT IWAS DARK. CONSUMER INFORMED THE DEALER, BUT THE CAUSE WAS UNDETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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