Dodge Grand Caravan Complaints (2015)

281 consumer complaints on file.

#11431133August 30, 2021
AIR BAGS
The front head rests contain a safety device that extends the head rest to support the head during a crash. We were unaware of this feature until the passenger head rest burst over a year ago. That was reported in a seperate incident report. We are still waiting for Dodge to repair the passenger head rest. Within the past couple weeks, the driver head rest burst open, while we were not in the vehicle. We did not notice the head rest was burst until my wife saw it from the side when I was driving it. She normally drives the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428934August 13, 2021
POWER TRAIN
The contact owns a 2015 Dodge Grand Caravan. The contact stated while his wife was driving 40 mph, the vehicle started to hesitate. The contact stated that the powertrain control P0470 code was displayed. The driver was able to continue driving to her residence. The contact made the local dealer aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was 88,289.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428649August 11, 2021
SEATS
Passenger head rest safety mechanism deployed for unknown reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426948July 29, 2021
UNKNOWN OR OTHER
Sliding doors have stopped working. Doors are stuck in locked position. Cannot open even manually. Happened first on passenger side now on drivers side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425748July 21, 2021
POWER TRAIN
Got results back from the dealer on my grand caravan transmission pump. He said pump failed and burned up transmission. Now I need to replace the whole transmission thanks to dodge not covering all these vehicles with bad transmission pumps! This recall S44 should of been expanded to cover all vehicles from 2015 to2017 since I see a lot of people on the internet have the same problem and complaints. Dodge should be held liable for all these vehicles that need a new transmission due to the faulty pump!! Not just a select few that they deemed worthy of the recall! They cheated the people by not covering all these bad pumps!! Let’s hold them accountable for it!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425506July 19, 2021
ELECTRICAL SYSTEM
The passenger driver-side slide door is permanently lock and will not unlock. Door will not slide open at all. I believe the manufacture door lock actuator is the problem. The vehicle's ODM only have 36,000 miles on the it. Since the door can't be open, it is a safety issue for any passengers riding in the car. Safety issues that will put my two kids at risk since the passenger door can't be open when there is an emergency to exit the car. My two kids are the passengers in the van. As of now, I don't have the money necessary to take it to a mechanic to fix it. However, I search on the internet and found out a lot of other car owners with the same model Dodge Caravan are having the same issues with door being lock permanently. The problem just occurred without any warning. It happen about 2 months ago without any warning and the slide door will not slide open again. Please help us get the manufacturer to fix this problem. I saw today that NHTSA might be looking into this issue so that why I finally file this complain. You can email me with any questions at [XXX]. Thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424826July 14, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2015 Dodge Grand Caravan. The contact stated that the rear passenger’s side sliding door would not unlock when the contact attempted to unlock and open the door. The vehicle also made an abnormal sound while the contact attempted to lock or unlock the doors. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 126,447.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424166July 10, 2021
POWER TRAIN
Transmission pump failed while driving the vehicle causing me and my handicapped daughter to be stuck on highway. Was able to get vehicle off the road. Vehicle started to make a whining sound then when I had to stop for road construction it started to jerk forward while I was stopped with my foot in the brake. Then when I went to accelerate I had no power to move forward. Rpms would go to 4000 but vehicle would barely move. Once I was able to safely get off highway I had to call for a ride home. I hate to think if this would of happened while I was actually driving the vehicle on the busy highway and not stopped for road construction what might of happened to me and my daughter if someone would of rear ended us while my vehicle stopped moving in fast traffic! Got home and I searched for any recalls for my type of vehicle and I seen there was a recall for this problem and the recall number was s44. But when I put my vin number in it says my vehicle wasn’t covered for this recall. Well obviously it should be covered because of the faulty transmission pump stranding me on the highway. This recall should be extended to more vehicles like mine. I have called Chrysler and I am awaiting any info from them wether they are going to pay for this. The vehicle is a 2015 but only has 56000 miles on it! No way this part should fail with that amount of low miles on it. It should be covered under the recall s44! Please let me know what I can do about this if they fail to cover me under this recall. While I’m only assuming this is the problem with the vehicle due to recalls being issued for it I will be taking it to a garage to be fixed but would like to be reimbursed if this is the problem with my vehicle! Obviously the recall should of been extended to cover more vehicles than what it did. Once I have proper confirmation for the problem I will be refilling a complaint with all paper work to prove my claim if Chrysler doesn’t pay to fix this!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421093June 15, 2021
ENGINE
Light came on (not flashing) took to Auto Zone for a diagnostic which the ASE Certified Technician said the error code was PO301 cylinder 1 misfire was detected and it was the #1 spark plug and it needed new one. However the spark plugs are not scheduled for maintenance until 100 k miles and my van is just over 60 k and I had my dealership do the 60k maintenance in March but didn’t include the spark plugs. We had a mechanic from out of town look at it per our dealership as we were out of town. He reset the code on 6-1-2021and it came back on after 7 days for two weeks it went off and came back on again on 6-11 and went off on the 14th. Today is the 15th of June, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420420June 10, 2021
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ADAS:CONTROL MODULE
The contact owns a 2015 Dodge Caravan. The contact stated while driving at an undisclosed speed, the back over prevention camera flickered on and off. Additionally, the check engine warning light remained illuminated. The contact stated that after shifting the vehicle into park and turning the ignition to the off position, the engine and electrical functions remained in operation. The contact took the vehicle to the local dealer to be diagnosed however, the mechanic was unable to duplicate the failure. The contact took the vehicle to an independent mechanic who was able diagnosed the failure as TIPM had dropped the signal causing the electrical failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate mileage 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419616June 4, 2021
UNKNOWN OR OTHER
Rear passenger sliding door actuator failed. This is a COMMON problem with these vehicles and poses an extremely dangerous safety risk when an owner is unable to open/close the door and when the door opens on its own due to failed lock actuator. This poses a risk for fire safety, wreckage safety to exit vehicle and poses significant risk to person's riding in the seat while the door can open spontaneously. There is also a risk factor because the door cannot LOCK or UNLOCK (depending on which position the door gets stuck in when the part fails). Thousands of owners of these specific vehicles are asking for a recall for safety reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418814May 27, 2021
POWER TRAIN
The contact owns a 2015 Dodge Grand Caravan. The contact stated while driving at various speeds, there was a loud abnormal sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the local dealer to be diagnosed however, nothing needed to be replaced. The contact wanted a second opinion so she took the vehicle to an independent mechanic where it was diagnosed with the transmission pump6V461 needing to be replaced. The contact then took the vehicle back to the dealer where they also confirmed that the transmission pump needed to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 1000 (Power Train). The manufacturer had been informed of the failure and informed the contact that the vehicle was not under recall. The failure mileage was approximately 60,942.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417634May 18, 2021
POWER TRAIN
While driving and stopped at a stop light the vehicle starting shaking and would no longer engage in drive. No previous warning signs or issues with vehicle slipping gears. Stuck in the middle of street with 4 children. Diagnosed with faulty hydraulic pressure pump and transmission current recall s44 on same issue for same make, model, year and manufacturing date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416766May 16, 2021
SEATS
WAS EXITING SCHOOL PARKING LOT AND THE HEADREST LIKE EXPLODED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416720May 15, 2021
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
I JUST MADE THIS SAME REPORT BUT WITH MY SON'S DODGE 06 VIN NUMBER. IGNORE THAT REPORT!! FOR MY DODGE 2015 DODGE GRAND CARAVAN HERE IS MY REPORT: PASSENGER SIDE AIR BAG EXPLODED. LUCKILY NO INJURY. VEHICLE WAS NOT MOVING. I DIDN'T EVEN KNOW IT COULD DO THAT! I'D LIKE THIS FIXED. ALSO, TWO LEAKS IN ENGINE. OIL LEAK/TRANSMISSION LEAK. IS THIS NORMAL? LEAKS ARE ONGOING. ANOTHER THING: NOTICING HEADLIGHTS GETTING SLIGHTLY DIMMER, THEN BRIGHTER, AT NIGHT AS IF SOME SORT OF ELECTRICAL PROBLEM? THIS HAPPENS DURING DRIVING AND NOT DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416486May 13, 2021
FUEL/PROPULSION SYSTEM, SEATS
DRIVERS SIDE HEADREST POPPED OUT. SEPARATELY, VAN STARTED SHAKING AT 1500 RPMS. NEEDED $550 WORTH OF REPAIRS TO THE #3 FUEL INJECTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415323May 5, 2021
POWER TRAIN
I WAS DRIVING UP A HILL ON A BRIDGE AND ALL OF A SUDDEN I LOSS POWER TO MY WHEELS OF THE VAN. I WAS ALMOST REAR ENDED BY 3 DIFFERENT CARS BECAUSE I COULD NOT DRIVE ANY FURTHER. I WAS LEFT STRANDED IN THE MIDDLE OF A BRIDGE. I GOT THE VEHICLE TOWED TO A MECHANIC AND THE DIAGNOSIS WAS THAT THE TRANSMISSION PUMP INSIDE THE TRANSMISSION HAD GONE OUT. I WAS TOLD THAT MY EXACT YEAR AND VEHICLE FIT A TRANSMISSION PUMP RECALL FOR THE EXACT ISSUE. AFTER CALLING CHRYSLER'S RECALL HOTLINE, THEY DID A SEARCH OF MY VIN AND SAD THAT MY VIN NUMBER DID NOT MATCH FOR A TRANSMISSION RECALL. AND THEY TOLD ME THERE'S NOTHING THEY COULD DO ABOUT IT. AFTER RESEARCHING ONLINE I HAVE FOUND THAT THE 2015 DODGE CARAVAN DID HAVE RECALLS FOR THE TRANSMISSION PUMP IN 2016.THE RECALL CENTRE TOLD ME THAT IT WAS VIN NUMBER SPECIFIC ON THE RECALL AND THAT MINE WAS NOT GOING TO BE COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413953April 26, 2021
AIR BAGS, SEATS
FRONT PASSENGER ACTIVE HEADREST SYSTEM DEPLOYED WITH NO EXPLANATION. THE VEHICLE WAS BEING DRIVEN NORMALLY IN A PARKING LOT AND THE HEADREST JUST WENT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413607April 23, 2021
POWER TRAIN
DRIVING DOWN THE HIGHWAY AND IT STARTED REVING THE RPMS, MAKING A HUMMING NOISE , AND WOULDN'T MOVE.. TRANSMISSION LIGHT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413326April 22, 2021
UNKNOWN OR OTHER
FAULTY ACTUATOR, DOORS MAKE A SOUND WHEN UNLOCKING AND NOW RESULTING IN ONE DOOR NOT OPENING. THE NOISE HAPPENS ALL OF THE TIME (PARK OR GOING) JUST THE UNLOCK BUTTON HAS TO BE PRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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