Dodge Grand Caravan Complaints (2017)

414 consumer complaints on file.

#11616268September 24, 2024
UNKNOWN OR OTHER
The lock mechanism on the driver side sliding door is stuck in the lock position. From what I’m reading online this is a VERY common issue. It seems to me that being unable to open the door could be a huge safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612055September 1, 2024
AIR BAGS
The front passenger active head restraint deployed without being involved in an accident and without warning. Upon inspection, we found that the plastic used to hold the metal rod under tension (until released by the crash sensor) broke. No one was hurt but could have been as this happened just as we were getting into the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609388August 19, 2024
UNKNOWN OR OTHER
The sliding doors in my van are not functional. One side does not open at all which is a safety hazard for my children/other passengers to be able to get out of the back seat if an accident occurred. The other side does not lock so it is a safety concern too because someone could enter my vehicle without my knowledge. I would like these fixed so that I can feel safe in my van.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608509August 14, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver's side sliding door failed to open as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to Warranty Extension: X98 (Driver and Passenger Sliding Door Power Lock Actuators); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608313August 13, 2024
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at various highway speeds, the vehicle intermittently shifted into neutral(N) without warning. In addition, the contact stated that the instrument panel failed to provide correct gear selection. The contact stated that the gear indicator would show that the transmission was in reverse(R) while the transmission was in drive(D). The vehicle was taken to a dealer and the contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608116August 12, 2024
POWER TRAIN
Sudden total transmission failure while in traffic. Took a while to coax it through intersection. After a while able to coax it the mile home at about 10 mph with transmission screaming. Towed to dealer and full transmission replacement at 50,000 miles. 07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604304July 24, 2024
UNKNOWN OR OTHER
Sliding door lock stuck. Door will not open in emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601844July 14, 2024
UNKNOWN OR OTHER, STEERING, POWER TRAIN
As I was driving home on a city street, the entire car locked. I had no steering control. My brakes didn’t work the Entire vehicle locked. In the middle of the street. I turned the ignition off, put it in park and restarted the car only then did it work properly. This is the second time this vehicle has locked. This is very dangerous as I had a child in the car with me and I was in traffic. My brakes didn’t work, I had to use two feet really hard then I was able to stop the vehicle. The steering wheel didn’t work. Nothing worked. I don’t know What’s the problem. The very first time this happened, while dropping the child off at school, I put the car in park, I was not able to get the shifter out of park. The car locked. I sat in my car, wondering what to do decided to go on the web and check out problems with this particular vehicle, then I noticed there is a little door leading to the shifter to change it manually. But when you are in traffic, there is no time to look for a screwdriver to open the door to do anything manually. This is a safety hazard and I really don’t know why there is not a recall on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597936July 1, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM
The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear driver's and passenger's side sliding doors failed to unlock as needed. There was no warning light illuminated. The vehicle was taken to the dealer, where an unknown assessment was made, and the contact was provided an estimate for the repair. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597719June 29, 2024
ELECTRICAL SYSTEM
The driver’s side sliding door is stuck in the locked position. It can not be manually unlocked or unlocked using the fob or unlock button. There was no indication the system was failing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595447June 20, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM
We found a warranty extension for Dodge Caravan Driver and Passenger Sliding Door Power Lock Actuators, but when I searched for our VIN, it is not included, but we are having the same problem. All of a sudden, our driver side sliding door was stuck shut, and would not open manually or with the key fob. I found a workaround from an online forum to hold the manual lock to open position, while pressing the unlock button either on the driver door or the key fob. Since then, when the sliding door shuts and wouldn't open, this is what we do. And then shortly after that, we noticed a loud buzzing sound coming from the same door when accelerating and the automatic lock activates.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594333June 14, 2024
STRUCTURE:BODY
Lock actuator malfunction. Unable to open side door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594290June 13, 2024
STRUCTURE:BODY
This weekend both passenger and driver side power sliding doors seized shut, in the locked position. The doors will not manually unlock with applying a lot of force to the locking lever. Looking online there is a manufacturers warranty that was extended to 15 years or 150,000 miles for this specific problem, pointing out the locking actuator as a faulty product, only on certain models, and years. My make and year qualify but the manufacturer has not added my model to the list of affected parts. I have verified my model has the same actuator MPN as the one affected, but still not added to the list. This is a safety issue as how do we get our kids out in a safe and timely manner in an event of an emergency? This weekend we had to crawl back to the back to safely buckle them in and get them out. Would like for this issue to be forced to add the 2017 Dodge Grand Caravan SXT model to the extension of the manufacturers warranty known problem with rear power sliding and locking door actuators. The manufacturer is aware of the problem and is at risk of a lawsuit of this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591834May 31, 2024
UNKNOWN OR OTHER
Driver's side passenger door will not open due to a faulty actuator. Other vehicles with the same make/model and year have this exact issue covered under warranty, but for some reason this one is not. I believe the warranty should be expanded to cover more dodge vehicles.This is a Safety issue as it prevents a safe and timely evacuation from the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590734May 25, 2024
ELECTRICAL SYSTEM
Hello, My van is having a pcm issue that some vins have that theres a recall is on. U87. While driving the vechile will randomly shut off and turn back on. This has almost cause a accident with my kids in the car. My vin isn't covered by this recall but i would like it to be covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587121May 6, 2024
STRUCTURE:BODY
Sliding automatic door makes loud buzzing noise when opening. Apparently this is a known problem and Dodge has done nothing about it. After doing some research it seems everyone that has this model has this issue after a few years. It will eventually be a safety issue when the door stops working and we can’t get out in an emergency. Do the right thing and make this a recall. It’s a known issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586913May 4, 2024
UNKNOWN OR OTHER
The car stalls and shuts off when coming to a stop. When attempting to stop, sometimes it keeps moving forward as if the breaks weren’t working properly. It only happens when I’m slowing down. No codes comes up nor does the check engine light turn on. It had been checked by different mechanis and they cant figure out what is wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585061April 24, 2024
STRUCTURE:BODY
Driver side passenger door is stuck in lock. Can not manuallly unlock from inside or outside. Have tried with key entry and that isn't working either. Had mechanic check and he thinks it could be a mechanical issue and could be very costly to fix because unable to unlock manually and would not be able to remove door to fix. This could possible be a safety issue if ever in an accident. Our daughter has the same year and is experiencing the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583298April 16, 2024
ELECTRICAL SYSTEM
The driver side sliding door lock actuator has failed. I found MOPAR Warranty Bulletin number D-21-15, dated November 10, 2021 that indicates Dodge has extended the warranty for this part to 2015-2017 year Grand Caravans because this part commonly fails. However, Dodge is refusing to cover the replacement of this part for my vehicle. Mileage is 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582216April 10, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Unable to open rear left sliding door, lock actuator is failed. Burning smell from left sliding door 1 year ago. Right sliding door make buzzing noice from the lock actuator area, sometimes unable to open sliding door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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