Dodge Grand Caravan Complaints (2013)

472 consumer complaints on file.

#10659404November 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653945November 10, 2014
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
RECALL P25 FOR REAR VENT WINDOW SWITCH HAS BEEN OUT FOR SIX MONTHS. I CONTACTED THE DEALER AND THERE IS STILL NO REPLACEMENT PART. I CONTACTED THE CHRYSLER RECALL NUMBER FOR "MORE INFORMATION"...THEY HAD NONE. SIX MONTHS IS AN UNREASONABLE AMOUNT OF TIME. WHY IS THERE NO REPLACEMENT PART? WHEN WILL THERE BE A REPLACEMENT PART? THESE ARE SIMPLE QUESTIONS THAT THE DEALER AND THE MANUFACTURER CANNOT OR WILL NOT ANSWER. I WOULD THINK THAT GIVEN SIX MONTHS THERE WOULD BE SOME EFFORT TO FIX MY CAR OR AT LEAST EXPLAIN WHY THE DELAY AND GIVE AN ESTIMATE OF TIME WHEN THEY INTEND TO FIX IT. SIX MONTHS IS UNREASONABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650942October 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE NOTIFICATION FOR NHTSA CAMPAIGN NUMBER 14V234000(ELECTRICAL) WAS RECEIVED IN MAY OF 2014. THE CONTACT STATED THAT AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, HE WAS INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE AND IT COULD TAKE AN ADDITIONAL 6 TO 8 WEEKS FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650220October 27, 2014
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO LATCH. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648876October 20, 2014
ELECTRICAL SYSTEM
RECALL #P25/NHTSA 14V-234 WHY IS IT TAKING SO LONG TO GET THIS REPLACEMENT DONE? I GOT THE FIRST NOTICE IN MAY 2014 AND HAVE NOT HEARD A THING SINCE. I HAVE CALLED THE DEALER SEVERAL TIMES AND EVEN STOPPED BY, ALSO NO OTHER INFORMATION IN THE MAIL. I REALIZE THAT THE DEALER CAN DISCONNECT THE SWITCH SO THAT THE WINDOWS DO NOT FUNCTION BUT, AS I TOLD THE DEALER, I TRAVEL WITH MY DOGS AND SOMETIMES HAVE TO LEAVE THEM IN THEIR CRATES IN THE VAN OVERNIGHT AT MOTELS (DON'T ALLOW THE IN THE ROOMS) AND THE FEW THAT DO ALLOW DOGS IN ROOMS, CHARGE AN ADDITIONAL FEE. FACT IS-- I NEED TO HAVE PROPER VENTILATION FOR THEM. I PURCHASED THIS PARTICULAR VEHICLE BECAUSE OF THE VENTILATION THE WINDOWS PROVIDE. THIS IS A REAL INCONVENIENCE, ESPECIALLY FOR THIS LENGTH OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10645056October 16, 2014
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V234000 (VISIBILITY, ELECTRICAL SYSTEM) HOWEVER THE PART WAS NOT AVAILABLE. AS A RESULT, THE DEALER DISCONNECTED THE VENT WINDOW WIRES DUE TO THE PART BEING UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 12/11/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643662October 9, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE CONSTANTLY HESITATED WHEN SHIFTING GEARS. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE THE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,163.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640774October 2, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637587September 19, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637283September 18, 2014
ELECTRICAL SYSTEM
RECIEVED A RECALL NOTICE JUNE OF 2013. TO DATE NOTHING HAS BEEN DONE NOR HAS CHRYSLER CONTACTED ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632307September 10, 2014
FUEL/PROPULSION SYSTEM
ON JULY 20, 2014, WE FILLED UP THE VAN AND TRAVELED APPROX 120 MILES OUT OF TOWN. LATER IN THE AFTERNOON, WHEN TRYING TO PULL FORWARD FROM A DEAD STOP AT RED LIGHT, THE VAN STALLED. AFTER 3 ATTEMPTS, WE WERE ABLE TO GET TO THE SIDE OF THE ROAD. TURNED OFF THE CAR AND WAITED A FEW MOMENTS. WE WERE ABLE TO PROCEED WITH NO PROBLEMS. TOOK THE VAN TO THE DEALERSHIP THE NEXT WEEK AND WERE TOLD THAT WE PROBABLY HAD WATER IN THE FUEL. THE SAME THING HAS HAPPENED APPROXIMATELY 6-8 MORE TIMES IN THE LAST 2 MONTHS. THE MOST RECENT WAS FRIDAY, SEPTEMBER 5, 2014. I FILLED UP LATE IN THE MORNING. THE VAN STALLED TWICE LATER IN THE AFTERNOON WHEN TRYING TO PULL OUT FROM STOP SIGNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628482August 26, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS WERE NOT AVAILABLE IN ORDER TO PERFORM THE RECALL REPAIRS. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626685August 20, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL, POWER TRAIN
WHEN I BOUGHT MY VEHICLE IT WAS OKAY THEN WHEN I STARTED DRIVING IT MORE AND MORE I DECIDED THAT I WANTED TO STOP I FELT LIKE IT WAS GOING TO ACCELERATE AND STOP ON ITS OWN AND IT FELL AS IF IT WAS DRIVING BY ITSELF I TOOK IT BACK TO THE DEALERSHIP AND THEY SAID THERE'S NO PROBLEM WITH IT THAT'S THE WAY THE VEHICLE WAS MANUFACTURED BUT IT FELT AS IF IT WAS CHANGING GEARS ON ITS OWN AND IT IS A MINIVAN WITH NO STICK SO I WAS FIGURING THAT THERE IS SOMETHING REALLY WRONG WITH IT AFTER READINGTHE REVIEWS I COME TO THE CONFIGURATION THAT I AM NOT THE ONLY ONE DEALING WITH THE SAME PROBLEM I'VE HAD THE VEHICLE NOW FOR OVER A YEAR AND FEEL THE SAME ISSUE AND THE VEHICLE I STARTED TO MAKE WEIRD NOISES UNDERNEATH THE HOOD AND I'M NOT SURE WHAT IT IS IT IS STILL COVERED UNDER MANUFACTURER WARRANTY BUT I'M NOT TOO SURE FOR HOW MUCH LONGER OR IF I COULD EVEN PICK UP THE COST IF IT WAS TO BREAK DOWN I AM TERRIBLY DISAPPOINTED IN MY PURCHASE AND WILL NOT BUYA DODGE AGAIN TOTALLY DISAPPOINTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618785August 4, 2014
ELECTRICAL SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WHEN THE FOOT VENTILATION BUTTON IS SELECTED WITH THE INTER CIRCULATION BUTTON PUSHED IN THE AIR CONDITION COMES ON WHETHER OR NOT THE COLD OR HEAT IS SELECTED BUT WHEN YOU PUSH ANY CONTROL BUTTON BUT FEET THE A/C GOES OFF CALLED DODGE AND THEY SAID THIS IS NORMAL ONLY DOES IT ON THE 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609400July 17, 2014
STRUCTURE
2013 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO SPOILER PIECE ON TOP OF RENTAL VEHICLE FLEW OFF WHILE DRIVING. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610010July 12, 2014
ELECTRICAL SYSTEM
MY WIFE WAS TRAVELING WITH OUR DAUGHTER ON THE HIGHWAY WHEN ALL OF A SUDDEN THE INSTRUMENT LIGHTS STARTED FLASHING, RADIO WENT OFF, AND THE CAR BEGAN POWERING DOWN. THANKFULLY SHE WAS ABLE TO SAFELY PULL OFF THE HIGHWAY INTO A PARKING LOT JUST AS IT SHUT DOWN. THE VEHICLE WOULDN'T RESTART. I HAD TO LEAVE WORK EARLY AND MEET HER WITH JUMPER CABLES. IN THE MEANTIME I CALLED THE DEALERSHIP WHERE WE PURCHASED THIS CAR NEW IN OCTOBER OF 2012. THE SERVICE REPRESENTATIVE KINDLY TOLD ME THAT BECAUSE WE HAD 42K MILES ON IT THAT IT WAS OUTSIDE OF THE 3/36000 WARRANTY. I EXPRESSED COMPLETE DISGUST WITH THIS BECAUSE WE CONSIDER THIS A NEW (AND OUR DEPENDABLE) VEHICLE THAT IS ONLY 20 MONTHS OLD. I MANAGED TO CHARGE THE BATTERY AND LIMP THE CAR HOME. I REMOVED THE ALTERNATOR AND FOUND ONE OF THE SLIP RINGS ALONG WITH ONE BRUSHES COMPLETELY WORN DOWN TO NOTHING. IT'S CLEARLY A DEFECTIVE ALTERNATOR THAT RESULTED IN A VERY DANGEROUS DRIVING SITUATION DUE TO LOSS OF POWER AT 60MPH ON THE HIGHWAY. CHRYSLER CUSTOMER CARE AND THE DEALERSHIP HAD NO SYMPATHY AND EVEN AFTER BRINGING THE ALTERNATOR INTO THE DEALERSHIP THE SERVICE MANAGER SAID THEY WOULD NEED TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP SO THEY COULD "DIAGNOSE" IT AND STILL COULDN'T GUARANTEE A WARRANTIED REPLACEMENT. THE DEALERSHIP WANTED ME TO RE-INSTALL THE FAILED ALTERNATOR AND THEN GET THE CAR TO THEM SOME 30 MILES AWAY IN SOME CHANCE OF THEM COVERING THE COST TO REPLACE IT......SO I BOUGHT A BRAND NEW ALTERNATOR FROM ANOTHER DEALERSHIP AT THE TUNE OF $400 AND INSTALLED IT MYSELF. I ALSO HAVE SUBMITTED A CLAIM TO CHRYSLER FOR A FULL REFUND....... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588615May 15, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS AS 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE ACCELERATED AND DECELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER MULTIPLE TIMES AND THEY WERE UNABLE TO DUPLICATE THE FAILURE AND STATED THAT THE VEHICLE WAS UP TO STANDARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200. THE CURRENT MILEAGE WAS 12,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584852April 29, 2014
POWER TRAIN
2013 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO TRANSMISSION PROBLEMS. *SMD A FEW DAYS AFTER THE VEHICLE WAS PURCHASED, THE CONSUMER HEARD A NOISE COMING FROM THE TRANSMISSION, WHILE DRIVING IN ECONOMY MODE. ALSO, THE ENGINE WAS CHANGING INTO A FASTER GEAR WHILE TRYING TO DRIVE IN NORMAL GEAR. THE CONSUMER RETURNED THE VEHICLE TO THE DEALER ON 2 SEPARATE OCCASIONS. THE MECHANICS STATED THERE WAS NOTHING WRONG. THE VEHICLE CONTINUED TO ACT ABNORMAL, WITH THE GEARS CHANGING TO A FASTER GEAR, WHEN IT WASN'T INITIATED. WHEN THE CONSUMER LEFT THE DEALER AND TURNED ONTO A BUSY STREET, THE VAN APPEARED TO LEAVE DRIVING GEAR, WITH THE MOTOR RACING AND WOULD NOT MOVE UNTIL THE ENGINE WAS TURNED OFF AND BACK INTO DRIVE GEAR AGAIN. THE CONSUMER RETURNED TO THE REPAIR SHOP AGAIN, ONLY TO BE TOLD HIS WIFE DID NOT KNOW HOW TO DRIVE. THE CONSUMER STATED THE TRANSMISSION WOULD SLIP OUT OF GEAR, BUT NO ONE COULD DUPLICATE THE PROBLEM. ON 2 OCCASIONS, WHILE THE CRUISE CONTROL WAS SET, THE VEHICLE WENT TO PASSING GEAR FOR NO REASON. IT ALSO HAPPENED WHEN THE VEHICLE WAS NOT SET ON CRUISE CONTROL. A YEAR LATER, THE PROBLEMS CONTINUED. THE VEHICLE ACCELERATED ON ITS OWN, THE VEHICLE SLOWED DOWN TO 25 MPH, THE CONSUMER HAD TO PUSH THE ACCELERATOR TO THE FLOOR, BEFORE IT WOULD CHANGE SPEED USING THE PASSING GEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576957April 2, 2014
STRUCTURE:BODY, SUSPENSION
I WAS AT A STOP SIGN ON THE CORNER OF FERRY AND EIGHTH IN NILES, MI GETTING READY TO TURN NORTHBOUND; A TRUCK WAS GOING SOUTHBOUND AND IT WAS BLIZZARD AND ICY CONDITIONS OUT, HE WAS GOING TO FAST AND WHEN I TURNED RIGHT, HE HIT ME ON THE DRIVERS SIDE SPUN MY VEHICLE AROUND TWICE AND ENDED UP HITTING BOTH SIDES OF THE VEHICLE IN THE FRONT OF THE VAN TAKING THE WHOLE FRONT END OFF. NEITHER AIR BAGS WENT OFF AND MY GRANDDAUGHTER WAS ALSO IN THE FRONT PASSENGER SEAT. HE WAS GOING FAST ENOUGH THAT I ENDED UP NORTHBOUND KITTY CORNER ACROSS THE ROAD AND HE ENDED UP IN A TELEPHONE POLE. BOTH OF HIS AIRBAGS WENT OFF IN HIS TRUCK UPON IMPACT. THE BUMPER, HEADLIGHTS, FRAME WAS BENT, THE HOOD, THE WHOLE FRONT END WAS SMASHED, (OVER $8000 OF DAMAGE), BUT NO AIRBAGS. I COULD FEEL THE IMPACT FROM THE CRASH AND ENDED UP HAVING TO HAVE PHYSICAL THERAPY AND MY GRANDDAUGHTER HAD TO GO TO THE ER.. BOTH VEHICLES HAD TO BE TOWED. I HAD THE VAN FIXED AT A LICENSED SHOP, WHEN I CALLED AND ASKED DODGE WHY NEITHER AIRBAG DEPLOYED, BECAUSE THEY STATED THAT THEIR ARE SENSORS THAT GO OFF ON IMPACT AND MY BUMPER HAD TO BE REPLACED, THEY STATED, NO REPLY, BECAUSE I HAD NOT HAD IT DONE AT A DODGE DEALERSHIP. I AM STILL HAVING THERAPY FOR HIP AND BACK FROM IMPACT AND SETTLED WITH INSURANCE. I'M JUST WONDERING WHY THE AIRBAGS DID NOT GO OFF ON IMPACT, OTHER VEHICLE WAS GOING FASTER THAN WHAT HE SHOULD HAVE FOR CONDITIONS AND MORE THAN 25. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10566923March 4, 2014
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
MY WIFE WAS DRIVING EARLY MORNING, WHILE ENTERING THE FREEWAY, SHE ACCELERATED AND CROSSED LANES. WHEN SHE REMOVED HER FOOT FROM THE ACCELERATOR, THE VAN KEPT ACCELERATING. SHE WAS BETWEEN TWO SEMI TRUCKS SO SHE TAPPED THE BRAKES AND STARTED HITTING THE CRUISE CONTROL BUTTONS. THE VAN KEPT ACCELERATING. SHE WAS ABLE TO CHANGE LANES TOWARDS THE BERM AND STARTED TO APPLY THE BRAKES. SHE REACHED A SPEED OF ABOUT 85 MPH. AS SHE WAS BRAKING, THE ENGINE WAS STILL TRYING TO ACCELERATE. SHE WAS ABLE TO PULL THE VAN OFF THE ROAD AND EVENTUALLY WAS ABLE TO STOP THE VEHICLE AND TURNED THE IGNITION OFF. THERE WAS SMOKE COMING FROM THE BRAKES FROM THE FORCED STOP. RESTARTING THE VAN AFTER A FEW MINUTES, SHE PROCEEDED SAFELY TO WORK. AFTER RETHINKING THE SITUATION, SHE CONTACTED DODGE AND HAD THE VEHICLE TOWED TO THE DEALERSHIP. THEY TESTED THE VAN AND FOUND NO CODES IN THE COMPUTER. THE FOLLOWING WEEK, A TECHNICIAN TEST DROVE THE VAN AND IT ACCELERATED UNCONTROLLABLY ALSO. HE WROTE THAT THE PEDAL WAS NOT STUCK. HE PUT THE VAN IN NEUTRAL TWICE AND TURNED THE KEY OFF, AND RESTARTED THE VAN AND THE RPM'S WERE AT 4,000. HE THEN PULLED OFF THE ROAD. HE WAITED A WHILE AND THEN RESTARTED THE VAN AND IT RAN NORMAL. THE TECHNICIAN DID STATE THAT THERE WERE SOME CODES (C212A, B192D, & B18A8) THE DEALER CONTACTED CHRYSLER CORP. AND THEY SENT A TECHNICIANS OUT TO INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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