Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11422011June 23, 2021
ELECTRICAL SYSTEM
Our van makes a loud buzzing sound each time we open our doors or unlock them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421632June 21, 2021
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving at various speeds, a loud noise would come from the engine compartment. The contact also stated that the vehicle would lose power when the accelerator pedal was depressed. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the hydraulic pump needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 16V461000 (Power train). The manufacturer had been informed of the failure and informed the contact that the vehicle was not listed under any recall. The failure mileage was approximately 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421634June 21, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
The contact owns a 2016 Dodge Grand Caravan. The contact stated upon exiting the vehicle, the driver-side rear sliding door would not unlock and open. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the door actuator needing to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421229June 17, 2021
POWER TRAIN
THE REVERSE IN THE TRANSMISSION WENT OUT AT 119,000 MILES AND LEFT MY FAMILY STRANDED. I CURRENTLY HAVE BEEN WITHOUT A VEHICLE FOR OVER 2 WEEKS NOW AS IT HAS BEEN SITTING AT A DEALERS LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421234June 17, 2021
ELECTRICAL SYSTEM
Driver rear sliding door stuck in lock position causing a major safety hazard for rear passengers in van. Door will not unlock or open using all unlocking options. Called repair shop and they said this is a common problem with Dodge Caravans. Taking it in for repair soon. I will be getting rid of this vehicle because of this issue in the near future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420953June 15, 2021
ELECTRICAL SYSTEM
The door lock on the sliding door on the driver's side is stuck in the lock position. The door will not open and no amount of force will unlock it. A simple search online shows many customers dealing with the same issue. Clearly this is a safety concern. My dealership has diagnosed and the cost is over $1000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420719June 13, 2021
ELECTRICAL SYSTEM
Its a known common problem for the automatic doors to stop working. My driver side back door has stopped working and now is stuck shut where I cannot open. This is a huge safety issue since all exits fo not work and if I was in an accident and needed to get my kids out and that was th only door I was able to use then we would end up dead or in serious condition. This is a very expensive fix and from all the reviews I have read this is a very common problem!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420751June 13, 2021
UNKNOWN OR OTHER
Passenger side rear sliding door stuck in locked position. Unable to open door/unlock door using key fob lock button, key fob door button, console door button, outside door handle, inside door handle. Cannot manually unlock door or unlock using any of the power unlock buttons in the car or on the fob. Door operates correctly right up until it doesn't with no warning. I have an handicapped passenger for this vehicle. He was not in the car, but could have been. Any person would be unable to exit the vehicle from the middle row passenger seat thru that door. If it was a carseat, another individual would have to climb in from another entry point and release the child. If it was my adult son with cerebral palsy, removing him from the vehicle would be arduous and impossible in an emergency situation. Given that passenger vans are often used for ADA persons, this is a serious safety issue and needs resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420033June 7, 2021
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 70 mph, the driver’s side headrest air bag deployed without warning. The contact pulled over and the vehicle was towed to be diagnosed. The vehicle was not yet repaired. The manufacturer was informed of the failure and referred the contact the dealer. The failure mileage was approximately 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419552June 3, 2021
AIR BAGS
The contact owned a 2016 Dodge Grand Caravan. The contact stated that while driving at 70 mph, the vehicle crashed into an animal and the airbags failed to deploy. Van rolled after about 100 feet it stopped. No police report was filed. The vehicle was towed to a body shop where it was undetermined why the airbags failed to deploy. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 25,000. The VIN was not provided.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11418993May 29, 2021
POWER TRAIN
2016 Dodge Minivan began jerking and attempting to find gears on/about 24 May, 2021. Brought car in to dealership (where car was purchased and serviced for past five years) that evening for a morning assessment. Was told that the transmission pump failed leading to severe transmission damage and a complete rebuild was required. Car was 6 weeks out of warranty (Mar 31, 2021 warranty expiration) and upon research found that certain 2015/2016 minivans were recalled for same issue/faulty transmission pumps. No warning on dashboard took place until the actual damage had occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418782May 27, 2021
EXTERIOR LIGHTING
Headlamps started leaking water into them a year ago, problem is getting much worse. Unsafe to drive in rain as headlamps dim badly with water inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418817May 27, 2021
ELECTRICAL SYSTEM
Rear sliding door locks. The locks on the vehicle have malfunctioned and makes it unsafe for passengers in the rear of the vehicle to exit in an emergency. The driver side door is stuck in the lock position and the door cannot be opened in any way rendering it useless. The actuator on the passenger side has mail functioned as well and cannot be locked/unlocked with the buttons in the vehicle or the fob. This seems to be very common in these vehicles and dodge needs to fix this issue. It is very unsafe as most minivans are purchased for families with children. Heaven forbid the vehicle is involved in a bad accident and the children cannot be removed because the doors are stuck in the locked position
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417720May 19, 2021
UNKNOWN OR OTHER
AFTER DRIVING THE VEHICLE 15 MILES OR SO, THE VEHICLE BEGINS TO CUT OFF WHEN YOU HAVE TO COME TO A STOP. IT WILL START BACK UP, NUT CONTINUES TO GET WORST THE LONGER YOU DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417655May 18, 2021
VISIBILITY/WIPER
I was rear-ended and the windshield on the drivers side come loose from the adhesive that holds it in. the windshield is not damaged but water comes into my vehicle now that the adhesive has failed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11417684May 18, 2021
POWER TRAIN
The vehicle lost acceleration power while driving due to a bad transmission. There was a safety recall in the past for this transmission issue for the same make, model, and year but this van was not listed as one that needed recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416810May 16, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE A 2016 DODGE GRAND CARAVAN AND WHEN I UNLOCK THE PASSENGER SIDE SLIDING DOOR USING THE UNLOCK BUTTON FROM THE REMOTE IT MAKES A LOUD BUZZING NOISE. SOUNDS LIKE MAYBE A GEAR IS GRINDING IN THE UNLOCK MECHANISM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416398May 13, 2021
ELECTRICAL SYSTEM
MY 2016 DGC STARTED BUZZING WHEN EVER YOU LOCK AND UNLOCK DOOR. IT STARTED A MONTH AGO AND NOW IT DRAINED MY BATTERY. MECHANIC THINKS IT'S RELATED TO THE DOOR. THE COST TO GET IT FIXED IS OVER $500, I'M A DISABLED VET I CAN'T AFFORD THAT, AS WELL AS THERE HUNDRED OF OTHER PEOPLE COMPLAINING OF THE SAME ISSUE WITH THE 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416057May 11, 2021
STRUCTURE:BODY
THE DRIVER'S SIDE POWER-SLIDING REAR DOOR WILL NOT OPERATE USING THE KEY FOB, THE CENTER BUTTON IN THE FRONT SEAT, OR BY MANUALLY PULLING THE INSIDE OR OUTSIDE HANDLE. IT APPEARS AS THOUGH THE LOCK MECHANISM IS STUCK IN THE LOCKED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414812May 2, 2021
POWER TRAIN
2ND TIME WRITING ABOUT OUR VAN'S POWERTRAIN. THIS IS AFTER BUHLER DODGE IN HAZLET, NJ FIXED & PUT IN A BRAND NEW TRANSMISSION. WE NEVER HAD ANY WARNINGS OF ANY PROBLEMS BEFORE THE MALFUNCTION UNTIL WE WERE DRIVING THAT DAY. THE RPM'S WOULD JUST ACCELERATE ON IT'S OWN WITHOUT GAS PEDAL AND ALSO IF WE HIT GAS PEDAL. IT WAS SCARY & HONESTLY DON'T KNOW HOW ANYONE DIDN'T HIT US FROM BEHIND. ON 4/22/2021 IS WHEN IT HAPPENED. WAS AFRAID THE CAR WOULD BLOW SOMETHING. WE TOWED IT TO THE DODGE DEALER. WHERE WE BOUGHT THE CAR. IT'S ONLY 4 AND HALF YEARS OLD WITH 85,000 MILES. WE ASKED HOW COME NO SIGNS OR WARNINGS & THE SERVICE DEPARTMENT TOLD US WE WOULDN'T KNOW. IT'S CAUSE BY A LEAK. I SAID IT WON'T SHOW PARKED AT OUR HOUSE ON THE SERVICE. THE SERVICE DEPARTMENT TOLD US KNOW IT ONLY HAPPENS WHEN DRIVING. SO TO ME THAT DOESN'T MAKE ANY SENSE SO NO WARNING & WE WOULDN'T KNOW. TO ME THAT SAYS THAT'S THE MANUFACTURER/DEALER'S FAULT THEN. THEY TOLD US NO IT'S OVER WARRANTY WITH MILEAGE. I SAID IT'S ONLY 4 AND HALF YEARS OLD & NEVER HAD THIS HAPPEN BEFORE. SO ANYWAY WE PAID $6102.22 FOR NEW TRANSMISSION. TODAY 5/2/2021 NOT EVEN A WEEK SINCE WE PICKED UP & PAID FOR REPAIRS WE TOOK A RIDE AND SAME EXACT THING RPM RACED & JUST BARELY GOT IT OFF ROAD. ONCE AGAIN THOUGHT WE WOULD GET REAR ENDED. THE DEALER ISN'T OPEN TODAY BUT WE TOWED IT THERE. THIS HAS BEEN SCARY, & BEYOND FRUSTRATING. WE COULD HAVE BEEN SERIOUSLY HURT & THE DEALER SERVICE DEPARTMENT TELLS US NO WAY WE WOULD NO OR WARNING. ALSO, THEY DID A MULTI-POINT INSPECTION THEY FIXED OUR VAN. SO THIS SHOULDN'T OF HAPPENED AGAIN AT ALL & IN LESS THE A WEEK. SO THIS JUST HAPPENS I DON'T BUY THAT. DEALER ADDRESS BUHLER & BITTER INC. 3290 HIGHWAY 35 HAZLET, NJ 07730. (732)-264-5000. PLEASE INVESTIGATE CAUSE THIS IS BEYOND NERVE RACKING & I AM SO NERVOUS TO GET IT BACK TO DRIVE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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