Dodge Grand Caravan Complaints (1996)

1,157 consumer complaints on file.

#6900649December 10, 2001
STEERING:HYDRAULIC POWER ASSIST SYSTEM
VEHICLE WAS INVOLVED IN A SEVERE ACCIDENT OF 35-40 MPH IN WHICH FRONT LEFT WHEEL CAME THROUGH THE FLOORBOARD AND CRUSHED DRIVER'S LEFT LEG, AND BROKE RIGHT LEG. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#6900651December 10, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVELING AT HIGHWAY SPEED OF 60-65 MPH THE VEHICLE SHUT DOWN WITHOUT ANY INDICATION, EVERY THING WENT DEAD; DEALER NOTIFIED AND INFORMED THAT THE PROBLEM WAS DUE TO THE IGNITION SWITCH, WHICH WAS REPLACE. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755407December 7, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
HAD DEALER COMPLETE RECALL # 99V216000 IN EARLY 2000, UPON DRIVING HOME AND FILLING THE FUEL TANK NOTICED LARGE AMOUNT OF FUEL LEAKING UNDER VEHICLE. DEALER TOWED VEHILCE BACK TO DEALERSHIP (THEIR EXPENSE), AND REPLACED "CRACKED" ATTACHING NUT FROM RECALL WORK. DROVE HOME (70 MILES) AND DISCOVERED SMALL QUANTITY OF FUEL STILL LEAKING FROM TANK FITTINGS. RETURNED VEHICLE TO DEALER (MY EXPENSE). SHOP ADVISED THEY TIGHTENED LOOSE ATTACHING NUT FROM PREVIOUS RECALL. STILL NOTICED ODOR OF FUEL CONSISTANTLY BUT COULD NOT SEE ANY LEAKS AS PREVIOUS. DUE TO CONCERNS ABOUT FIRE SAFETY (I'M THE FIRE CHIEF IN HOMER) I TOOK VEHICLE TO LOCAL GARAGE (MY EXPENSE). THEY FOUND THIS SAME ATTACHING NUT AND FUEL PUMP MODULE ASSEMBLE LEAKING AND REFERRED ME BACK TO THE DEALERSHIP. RETURNED VEHICLE TO DEALERSHIP ON NOVEMBER 27, 2001 AND PICKED IT UP ON DECEMBER 5 AFTER THEY "REPLACED" SEALING O-RING AND ATTACHING NUT FROM PREVIOUS RECALL (ALMOST $100.00 OF MY EXPENSE). FILLED FUEL TANK ON DEC. 6 AND DISCOVERED LARGE QUANTITY OF FUEL LEAKING FROM SAME AREA UNDER VEHICLE. REPORTED PROBLEM TO DEALSHIP AND THEY ADVISED TO RETURN VEHICLE TO THEM FOR FURTHER REPAIR, WITH THEM RECOMMENDING AND ORDERING REPLACEMENT FUEL TANK. I SUSPECT A COMBINATION OF POOR QUALITY WORK AND POSSIBLE DESIGN FLAWS WITH THE TANK AND FUEL PUMP MODULE ASSEMBLY, NUT AND O-RING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899905December 5, 2001
VISIBILITY:WINDSHIELD WIPER/WASHER
WHENEVER IT STARTS TO SNOW OR RAIN WOULD TURN ON WINDSHIELD WIPERS TO CLEAR WINDSHIELD, WINDSHIELD WIPERS WOULD SOMETIMES WORK, AND OTHER TIMES WOULD STOP WORKING AFTER BEING ON FOR A WHILE. SOMETIMES, WINDSHIELD WIPERS WOULD NOT BE ABLE TO TURN OFF. THIS CAUSES HAVOC WITH DRIVER'S VISIBILITY ON THE ROAD. PROBLEM IS INTERMITTENT. HAD TAKEN VEHICLETO DEALERSHIP MANY TIMES. DEALER INFORMED CONSUMER NO PROBLEM FOUND. TOLD TO BRING VEHICLE BACK WHEN IT HAPPENS AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755021November 28, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE DRIVING THE VEHICLE ON THE INTERSTATE AT 65 MPH WHEN THE TRANSMISSION SUDDENLY AND UNEXPECTEDLY GAVE OUT. THE VEHICLE DROPPED IN SPEED FROM 65 TO UNDER 40MPH IN LESS THAN TWO SECONDS CAUSING THE VEHICLE TO NEARLY BE INVOLVED IN A CATASTROPHIC REAR END ACCIDENT WITH A TRACTOR TRAILER TRUCK FOLLOWING BEHIND MY VAN. THIS IS A COMMON PROBLEM WITH CHRYSLER VEHICLES PLEASE DO SOMETHING ABOUT IT SINCE THEY ARE NOT. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754974November 27, 2001
ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL, AIR BAGS
THE AIR BACK INDICATOR LIGHT STAYS ILUMINATED. WAS INFORMED BY DEALER THAT CLOCK SPRING WAS FAILING AND THAT THIS CONTROLS THE HORN, CRUISE CONTROL AND AIRBAG. EVENTUALLY THIS WOULD FAIL COMPLETELY AND WE WOULD LOSE THE PROPER FUNCTION OF THESE COMPONENTS (WHICH IN MY MIND IS A SAFETY HAZARD AND SHOULD BE RECALLED/FIXED FREE OF CHARGE BY CHRYLSER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754842November 24, 2001
AIR BAGS
READ IN NEWSGROUPS THAT CLOCK SPRING FAILURES SHOULD BE REPORTED; CONCERNED ABOUT AIRBAG VIABILITY AS WELL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754442November 12, 2001
TIRES:TREAD/BELT
TREAD IS SEPARATING IN CHUNKS AND EXPOSING STEEL BELTS. *AK (DOT NUMBER: T2749938 TIRESIZE: P215/65R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754446November 12, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
CHRYSLER CORP NOTIFIED ME TO RETURN MY DODGE VAN FOR FUEL FILLER TUBE RECALL SERVICE. I MADE AN APPOINTMENT WITH ARRIGO DODGE, AN AUTHORIZED DODGE DEALER, TO PERFORM THE SERVICE. AFTER THREE MONTHS WAITING, MARK NORMAN SCHEDULED MY RECALL SERVICE. MECHANIC NUMBER 269 PERFORMED THE RECALL SERVICE ON 6/7/2000. I RECEIVED MY VAN ON 6/7/2000 AND PROCEDED TO FILL UP AN EMPTY FUEL TANK. WHEN THE PUMP'S AUTO SHUTOFF ENGAGED, HEAVY FUEL OVERFLOWED UNDER MY VAN. I LOOKED UNDER AND SAW FUEL SPILLING FROM A JUNCTURE OF THE FUEL TUBE AND TWO CONNECTING LINES FROM THE FUEL TUBE TO THE MAIN GAS TANK. THIS HAS NEVER HAPPENED BEFORE DURING MY OWNERSHIP. I IMMEDIATELY RETURNED TO ARRIGO DODGE'S MARK NORMAN TO COMPLAIN. HE ALLABIED WITH "...LET EVERTHING SEAT INTO PLACE. DRIVE IT FOR SEVERAL TANKS OF GAS." THE LEAKING NEVER CORRECTED ITSELF AND THE FUMES RADIATING FROM THE FUEL FILLER VALVE CONTINUED. EXCUSES HAVE CONTINUED FOR 17-MONTHS. I HAVE BEEN PASSED BACK AND FORTH BETWEEN ARRIGO DODGE AND CHRYLER CORP'S CUSTOMER RELATIONS FOR MONTHS AFTER I REALIZED ARRIGO DODGE WAS STONEWALLING. ARRIGO DODGE ALSO FIRED MY FIRST SERVICE WRITER, MARK NORMAN. I WENT AND PAID FOR AN INDEPENDENT CHRYSLER DEALER TO LOCATE THE PROBLEM AREA, JUST TO HAVE CONFIRMATION WHERE THE LEAK WAS ORIGINATING. I HAVE DATES & SUMMARIES OF MY HONEST EFFORTS TO RESOLVE THIS SERVICE FAULT. ON 11/8/2001, I WAS BLATANTLY LIED TO BY SERVICE MANAGER, ORLANDO FERRER, AND DECIDED TO USE OTHER ALTERNATIVES TO CORRECT THIS SERVICE BLUNDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754389November 11, 2001
INTERIOR LIGHTING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
I HAVE BEEN HAVING ALL KINDS OF TROUBLES WITH THE RADIO SINCE I BOUGHT IT,,,, NO BIG DEAL,,, UNTILL TODAY WHEN COMING HOME FROM MY PARENTS SMOKE STARTED COMING OUT OF THE INTERIOR LIGHTS CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754106November 5, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE ORIGINAL FUEL PUMP FAILED. REPLACEMENT OEM PUMP LEAKED GAS OUT OF DEFECTIVE SEAL WHEN TANK WAS FILLED, RESULTING IN A SIGNIFICANT GAS SPILL AND FIRE HAZARD. DEALED EXPLAINED THAT WHEN PUMP IS REPLACED THEY DO NOT CHECK FOR TANK SEAL INTEGRITY. REPLACEMENT PUMP REPLACED AT NO ADDITONAL CHARGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898625November 1, 2001
AIR BAGS
WHILE OPERATING VEHICLE AIRBAG LIGHT ON THE INSTRUMENT PANEL ILLUMINATES FOR SHORT PERIODS OF TIME, 6-30 SECONDS. THIS PROBLEM OCCURS WHEN STEERING IS TURNED HARD TO RIGHT AND, CORRECTS ITSELF WHEN TURNED TO LEFT. DEALER HAS NOT EXAMINED VEHICLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898552October 31, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
CONSUMER SMELLED SOMETHING ELECTRICAL BURNING. NOTICED FLAMES INSIDE DASHBOARD. CONSUMER PULLED OVER AND SHUT CAR OFF. CONSUMER TOOK VEHICLE TO DEALER. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#898516October 30, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHEN VEHICLE WAS PARKED ON A DECLINE, FUEL WOULD LEAK OUT WHEN IT WAS FULL OR 3/4 FULL. MECHANIC INDICATED BALL UNIT THAT PREVENTS FUEL FROM LEAKING OUT OF THE TANK CONVERTOR WAS FAILING AND NOT SEALING IT OFF.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753662October 25, 2001
AIR BAGS, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:HORN
AIRBAG LIGHT CAME ON PERMANENTLY ON 10/10/01. SHORTLY THEREAFTER, DISCOVERED BOTH HORN AND CRUISE CONTROL INOPERABLE. REMEMBERED INTERNET REPORT ABOUT NHTSA STEPPING UP PROBE OF CHRYLSER MINIVANS FOR CLOCKSPRING FAILURE COMPLAINTS (INTERNET REPORT FROM 3/2000). MENTIONED REPORT TO DEALER PERSONNEL WHEN TOOK VEHICLE IN TO DODGE DEALER FOR SERVICE. THEY INDICATED NO FORMAL RECALL ON THIS PART YET, BUT SAVE RECEIPT IN EVENT FUTURE RECALL REQUIRED. SENDING THIS INFORMATION AS FURTHER EVIDENCE TO NHTSA THAT THERE IS A PROBLEM WITH THIS PART ON THESE PARTICULAR VEHICLES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753391October 18, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED MY MINIVAN FROM BEDARD BROS. ON FEB. 21, 2000. ON APRIL 3, 2000 IT HAD A REBUILT TRANSMISSION PUT IN BY BEDARD BROS. BECAUSE WHILE I WAS DRIVING IT SUDDENLY DROPPED INTO A LOWER GEAR. THEN IT STARTED LEAKING FLUID. BEDARDS SAID A PIN CAUSED A HOLE IN THE TRANSMISSION CASE. ON MAY 10, 2000, I HAD THE SAME PROBLEM WITH THE TRANSMISSION DROPPING INTO A LOW GEAR AND THE CHECK ENGINE LIGHT COMING ON. A MECHANIC AT BEDARD BROS. HOOKED HIS COMPUTER TO THE VEHICLE AND RESET THE CODES NOT BEING ABLE TO DUPLICATE THE PROBLEM. IN OCT. 2001 I AGAIN FELT A "CLUNK" AND IT DROPPED INTO A LOWER GEAR BUT THAT SOMEHOW CORRECTED ITSELF. BUT, NOW THE TRANSMISSION IS LEAKING AGAIN. I BROUGHT IT TO BEDARD BROS. ON 10/15/01 AND THEY SAID THEY REPLACED THE FRONT PUMP SEAL. I PICKED UP THE VEHICLE ON 10/17/01. ON 10/18/01 I NOTICED THE TRANSMISSION STILL LEAKING SO I DROVE IT BACK TO BEDARD BROS. THE PUT SOME TYPE OF DYE INTO THE SYSTEM THAT WILL HELP THEM LOCATE THE SOURCE. HE STATED IT MAY BE A CRACK OR SOMETHING BUT IT HAS TO GO BACK FOR A LOOK ON 10/22/01. MY CONCERN IS THAT THESE ARE DEFECTIVE TRANSMISSIONS. I TALKED TO A PERSON FROM FENN ST. TRANSMISSION WHO SAID THESE VEHICLES ARE KNOWN FOR THESE PROBLEMS AND THAT THERE IS A PIN THAT BREAKS LOOSE AND OFTEN GOES THROUGH THE TRANSMISSION CASE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753244October 15, 2001
AIR BAGS, ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL
THE AIBBAG LIGHT IS ON, THE HORN AND THE CRUISE CONTROL DO NOT WORK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753186October 13, 2001
ENGINE AND ENGINE COOLING:ENGINE
THIS CAR IS A LEMON AND HAS CONTINUOUS PROBLEMS. THE ENGINE GASKETS ARE NOW BAD AND LEAKING OIL ALL OVER THE ENGINE. I HAVE BEEN TOLD BY THE DEALER (MOSER DODGE) THAT THIS IS AFFECT AND A CONTINUOUS PROBLEM WITH THIS 3.0 ENGINE. THIS ALSO CREATES A SERIOUS FIRE HAZARD. HOWEVER DODGE SAID THERE IS NOTHING THEY WILL DO WITH ME TO REPAIR THIS OR SHARE THIS COST. I AM SICK AND TIRED OF DODGE AND WILL NEVER BUY ANOTHER ONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897537October 10, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
FUEL GAUGE FLUCTUATES, WITHIN A PERIOD OF 10 MINUTES IT WILL SHOW 1/2 A TANK, THEN ALMOST EMPTY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753066October 10, 2001
AIR BAGS, ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL
CLOCK SPRING CONNECTOR PROVIDING VEHICLE WITH HORN, DRIVER AIR BAG, AND CRUISE CONTROL HAVE WORN OUT PREMATURELY LEAVING VEHICLE WITH NO HORN, DRIVERS AIR BAG, AND CRUISE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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