Dodge Grand Caravan Complaints (1999)

432 consumer complaints on file.

#741683February 28, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
A LEAK WAS DISCOVERED IN THE FUEL TANK ASSEMBLY AT THE POINT WHERE THE FUEL FILLING TUBE CONNECTS TO THE FUEL TANK. UPON NOTICING THE LEAK, I CONTACTED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE ABOUT 3 MONTHS PRIOR. THEY REPLACED THE ENTIRE FUEL TANK ASSMBLY AS WELL AS A SEAL. I FEEL THAT THIS FAILURE IS A MANUFACTURER DEFECT BECAUSE THE VEHICLE IS IN OTHERWISE EXCELLENT CONDITION AND THERE WAS NO PHYSICAL DAMAGE OF ANY KIND TO THE FUEL TANK ASSEMBLY THAT COULD HAVE CAUSED SUCH A FAILURE. THIS IS A SERIOUS SAFETY/FIRE HAZARD AND WE ARE FORTUNATE THAT THE LEAK WAS DISCOVERED BEFORE ANY FIRE OR INJURIES OCCURRED. I DO NOT FEEL THAT I SHOULD HAVE BEEN RESPONSIBLE FOR PAYMENT TO REPAIR THIS TYPE OF DEFECT. I HAVE CONTACTED DAIMLER CHRYLSER CORPORATION AND THEY CURRENTLY HAVE NO RECALL INFORMATION ON MY VEHICLE. HOWEVER, I DID FIND A RECALL ON THE 1996 DODGE CARAVAN WITH A SIMILAR PROBLEM. THE CAMPAIGN NUMBER WAS 98V18500. I WOULD APPRECIATE ANY ASSISTANCE YOU CAN PROVIDE IN THIS INVESTIGATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#881808February 28, 2001
SEATS
WAS DRIVING & WAS MAKING A LEFT HAND TURN WHEN ANOTHER VEHICLE HIT REAR PASSENGER'S SIDE BEHIND WHEEL WELL. UPON IMPACT, REAR BACK BUCKET SEAT BECAME DISLODGED FROM SEAT TRACT. CHILD SEAT WITH CHILD IN IT WAS RECLING BACKWARDS. MANUFACTURER INDICATED PROBLEM WAS RIVER'S FAULT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#881119February 22, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
2 YEAR OLD CHILD WAS ABLE TO SHIFT VEHICLE OUT OF GEAR WITHOUT APPLYING BRAKES . CONSUMER STATED ALL CHRYSLER VEHICLES DO NOT HAVE A SAFETY FEATURE TO PREVENT THIS FROM HAPPENING. VEHICLE ROLLED OVER A HILL INTO WOODS/ HITTING TREES, AND GOING INTO A DITCH. CAUSED $6000 DAMAGE. CHILD HAD A LARGE BUMP ON HEAD. *AK *SLC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#881123February 22, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION IS NOT WORKING PROPERLY. WHILE CONSUMER WAS PULLING OUT OF DRIVE WAY, AND PUTTING TRANSMISSION IN GEAR IT FELT LIKE IT WAS IN NEUTRAL. CONSUMER HAD TO PLAY WITH IT BEFORE IT CAUGHT A GEAR. CONTACTED DEALER,AND DEALER REPLACED TRANSMISSION THREE TIMES, AND PROBLEM WAS STILL OCCURRING. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879844February 5, 2001
SEATS
CONSUMER'S HUSBAND WAS REAR ENDED, AND BACK SEAT POPPED OUT OF TRACK. NO INJURIES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#879845February 5, 2001
SEATS
WHILE DRIVING BACK SEAT POPPED OUT OF TRACK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739879January 24, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, STEERING:HYDRAULIC POWER ASSIST SYSTEM
A WORN BUSHING/BEARING IN THE TENSIONER PULLEY ALLOWED THE DRIVE BELT TO SLIP OFF WHILE CORNERING. THE LOSS OF POWER STEERING ASSIST NEARLY CAUSED THE VEHICLE TO DRIVE OFF THE ROAD. THE VEHICLE THEN QUICKLY OVERHEATED LEAVING MY WIFE AND CHILDREN STRANDED ON A COUNTY ROAD IN A POTENTIALLY LIFE THREATENING SITUATION. THE ACTUAL TEMP WAS +5 F WITH A WIND CHILL OF -30 F. THEY WERE THANKFULLY RESCUED WITHIN ABOUT 20 MINUTES THANKS TO HER CELLPHONE. I UNDERSTAND CHRYSLER HAS ISSUED A TSB FOR BELTS THAT SLIP OFF WHEN DRIVING THROUGH SNOW OR WATER DUE TO PULLEY FAILURE. THIS IS AN EXTREMELY DANGEROUS SITUATION AND SHOULD BE SUBJECT TO A RECALL. THANK YOU. ROGER STITES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739902January 24, 2001
SUSPENSION:FRONT:CONTROL ARM
THE STEERING ALIGNMENT WAS INCONSISTANT, SOME TIMES PULLING TO ONE SIDE, SOMETIMES NOT. AN ALIGNMENT SHOP REPLACED THE BADLY CORRODED BALL JOINT. THE BALL JOINT WAS SEALED, MEANING IT WAS NOT GREASABLE BY ROUTINE SERVICE. IF THE PART WOULD HAVE HAD A CATASTROPHIC FAILURE, THE CONSEQUENCES ARE UNKNOWN, BUT COULD HAVE BEEN DEADLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739842January 23, 2001
SUSPENSION:FRONT:MACPHERSON STRUT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
EXCESSIVE WEAR AND TEAR ON THE PADS AT 13,000 MILES. THE SERVICE DEPT FAILED TO INSPECT WHEELS AND BRAKES. THEN AT 28,000 MILES A TOTAL BRAKE FAILURE OCCURRED. ADDITIONALLY, A STRUT IS DEFECTIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739854January 23, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
MY BRAKES HAVE BEEN SQUEAKING AND GRINDING SINCE ABOUT A MONTH AFTER WE BOUGHT THE CAR BRAND NEW. I HAVE HAD THE VAN INTO THE DEALERSHIP NUMEROUS TIMES WITH COMPLAINTS ABOUT IT AND ONLY ONCE, AFTER MY BRAKE WARRANTY EXPIRED DID THEY FEEL THE NEED TO INFORM ME THAT THE FRONT BRAKES WERE SHOT AND THE MASTER CYLINDER FOR THE BACK BRAKES WAS DEFECTIVE DUE TO A LEAK. IT HAS NOW BEEN ABUT TWO MONTHS SINCE THE NEW BRAKES WERE PUT ON AND WE HAD THE VAN IN AGAIN FOR THE SAME PROBLEMS. THIS TIME THE DEALERSHIP TOLD US THERE WAS A LARGE BUILDUP OF METALLIC RESIDUE WHICH WAS CAUSING THE PROBLEM. THEY REPLACED THE FRONT BRAKE PADS AGAIN AT NO CHARGE BUT NOEW, A WEEK TO THE DAY LATER, MY BRAKES ARE STARTING TO SQUEAK AGAIN. MY WARRANTY ON THIS VAN IN GENERAL IS ALMOST UP. I WANT TO MAKE SURE THAT THIS PROBLEM AS WELL AS THE OTHER MINOR ONES I HAVE WITH THE VAN ARE CORRECTED ONCE AND FOR ALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#738637January 2, 2001
TIRES:TREAD/BELT
TIRE TREAD SEPARATION. *AK (TIRESIZE: P215/65R15)( DOT NUMBER: TIRE SIZE: P215/65R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876702December 19, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CONSUMER WAS DRIVING AT 60-65MPH ON FREEWAY AND SWITCHING LANES WHEN TRANSMISSION SLIPPED , RPM'S WENT OVER 3000, TRANSMISSION WAS STUCK IN 1ST GEAR. DEALER TOLD CONSUMER THAT SENSOR NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737937December 18, 2000
POWER TRAIN:AUTOMATIC TRANSMISSION
DESIGN DEFECT AS PER CERTIFIED TRANSMISSION REPAIR SHOP: VERTICAL PIN BREAKS OFF WHICH CAUSES A SLIPPAGE FOR THE MAIN ROTATING MECHANISM CAUSING IT TO PUNCTURE THE TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876619December 18, 2000
VISIBILITY:WINDSHIELD WIPER/WASHER
WHILE TRAVELING WITH WINDSHIELD WIPERS RUNNING, PASSENGER'S SIDE WINDSHIELD WIPER STOPPED WORKING, CAUSING DRIVER'S SIDE TO RUN ALONE. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737554December 9, 2000
TIRES
ORIGINAL SET OF TIRES WORN OUT 20,824 2ND SET AT 44,800 POSSIBLE MANUFACTURE DEFECT **WHEEL SIZE CANNOT BE CHANGED NO OTHER TIRE MANUFACTURED TO FIT**PUBLIC NEEDS WARNED-CONSUMER NEEDS ADVICE. *AK (TIRESIZE: P225-60-17)( DOT NUMBER: TIRE SIZE: P225-60-17 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737553December 9, 2000
TIRES
ORIGINAL SET OF TIRES WORN OUT 20,824 2ND SET AT 44,800 POSSIBLE MANUFACTURE DEFECT. *AK (TIRESIZE: P225-60-17)( DOT NUMBER: TIRE SIZE: P225-60-17 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#737163December 1, 2000
ELECTRICAL SYSTEM:IGNITION:SWITCH
PROBLEM STARTED GRADUALLY. IGNITION JAMMED AND KEY WOULDN'T TURN, BUT WITH CONSTANTLY JIMMYING BACK AND FORTH WOULD EVENTUALLY TURN. PROBLEM PERSISTED UNTIL KEY WOULD NO LONGER TURN IN IGNITION. VAN HAD TO BE TOWED TO THE DEALER. THEY STATED THEY REPLACED THE CYCLINDER LOCK AND LUBED THE INSIDE. THE IGNITION STARTED GRADUALLY CATCHING AGAIN UNTIL IT LOCKED UP. VAN WAS TOWED AGAIN TO THE DEALER. DEALER STATED ORIGINAL REPLACEMENT PART FAILED, SO THEY ORDERED ANOTHER ONE AND INSTALLED IT. LAST WEEK THE PROBLEM STARTED AGAIN. IGNITION JAMMED BUT STARTED AFTER I JIMMYED THE KEY BACK AND FORTH. I HAVE NOT CONTACTED THE DEALER YET ABOUT THE THIR INCIDENT. ALSO, MY NEIGHBOR HAS A 1999 PLYMOUTH VOYAGER MINIVAN, AND HAS HAD THE SAME EXACT PROBLEM, TWICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875483November 27, 2000
ENGINE AND ENGINE COOLING:ENGINE
VEHICLE CONTINUES TO LEAK OIL. DEALER HAS REPLACED OIL PAN ENGINE AND OIL FILTER. PROVIDE FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#875335November 21, 2000
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, STEERING:HYDRAULIC POWER ASSIST SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE AND ENGINE COOLING:COOLING SYSTEM
CONSUMER WAS TRAVELING ABOUT 45MPH ON HIGHWAY WHEN POWER STEERING/COOLANT SYSTEM MALFUNCTIONED AND BATTERY LIGHT CAME ON. VEHICLE HAD TO BE TOWED TO DEALERSHIP, SERPENTINE BELT CAME OFF.*AK SERPENTINE HAS FALLEN OFF TWICE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#736559November 19, 2000
STEERING:HYDRAULIC POWER ASSIST SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ENGINE AND ENGINE COOLING:COOLING SYSTEM
I AM VERY CONCERNED ABOUT THE SAFETY OF MY 1999 DODGE GRAND CARAVAN IN RAIN STORMS. TWICE NOW THE SERPENTINE BELT CAME OFF WHEN WATER IN THE ROAD SPRAYED ONTO THE BELT. WHEN THIS HAPPENS, THE POWER STEERING, ALTERNATOR, WATER PUMP, AND ALL OTHER COMPONENTS POWERED BY THE BELT STOP FUNCTIONING. THE LOSS OF POWER STEERING IS VERY DANGEROUS BECAUSE IT CAN HAPPEN AT HIGH SPEEDS. SERVICE BULLETIN 07-02-99, "SERPENTINE BELT SLIPS OFF IDLER PULLEY" INSTALLS A BRACKET TO PREVENT THIS. MY CONCERN IS THAT NO ONE KNOWS ABOUT THIS SERVICE BULLETIN UNTIL THE BELT COMES OFF. THERE IS UNDUE RISK TO OWNERS OF THESE VANS. THIS NEEDS TO BE A VEHICLE RECALL NOT A SERVICE BULLETIN. I HAVE CONTACTED CHRYSLER VIA THE INTERNET (REFERENCE NUMBER: 7904321) AND WRITTEN TO JAMES HOLDEN'S OFFICE, CHRYSLER PRESIDENT . I WAS INFORMED TO CONTACT NHTSA AS THE INFORMATION WAS PROPRIETARY. I HAVE FRIENDS WITH THE SAME VAN THAT HAVE HAD THE SAME PROBLEM IN RAIN STORMS. IT IS VERY DANGEROUS TO ALLOW THIS TO CONTINUE. DO PEOPLE HAVE TO BE KILLED BEFORE CHRYSLER TAKES A PROACTIVE APPROACH TO SOLVING THIS ON ALL VEHICLES EFFECTED? A VEHICLE RECALL IS NEEDED IMMEDIATELY TO PREVENT INJURIES. I AM VERY DISSAPPOINTED IN CHRYSLER FOR ALLOWING ME AND MY FAMILY TO BE EXPOSED TO THIS DESIGN FLAW FOR THE PAST COUPLE OF YEARS. JUST TODAY A FRIEND HAS HAD THE SAME PROBLEM WITH HER CHRYSLER MINI VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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