Dodge Grand Caravan Complaints (2013)

472 consumer complaints on file.

#10735411July 21, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000(ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734590July 16, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V264000 (SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/01/16*LJ UPDATED 11/28/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732256July 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/10/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730558June 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726746June 23, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. WHILE DRIVING 60 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND THE ENGINE REVVED FROM 4 TO 5 RPMS. THE VEHICLE DECELERATED TO 40 MPH INDEPENDENTLY, THE AIR CONDITIONING FAILED, AND THE VEHICLE BECAME EXTREMELY HOT. THE CONTACT RESTARTED THE ENGINE, HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725232June 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722878June 2, 2015
ELECTRICAL SYSTEM, POWER TRAIN, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 55 MPH WITH THE ACCELERATOR PEDAL ENGAGED, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE RECURRED. IN ADDITION, THE CONTACT STATED THAT THE RADIO OVERHEATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10720925June 1, 2015
ELECTRICAL SYSTEM
2013 DODGE GRAND CARAVAN. CONSUMER WRITES IN REGARDS TO VEHICLE MANUFACTURERS FAILURE TO RESOLVE REAR QUARTER VENT WINDOW SWITCH RECALL NOTICE WITHIN A REASONABLE PERIOD OF TIME. *SMD THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722523May 31, 2015
STRUCTURE:BODY
HIT A DEER RIGHT BEFORE COLORADO BORDER IN NEBRASKA.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10722416May 30, 2015
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
BOUGHT CAR 2013 MAY, TOOK BACK TWICE TO DEALER DUE TO VAN STUTTERING, CAR STAYING ON SAME SPEED,( I'M NOT PRESSING THE PEDAL) CAR TURNING OFF WHEN I USE AUTOMATIC STARTER AND PLACE THE KEY IN THE IGNITION. DEALER FOUND NOTHING WRONG WITH IT AND TOLD ME IT MUST HAVE BEEN A FLUKE. A WHILE LATER WE MOVE TO CALIFORNIA TOOK CAR FOR TIRE ROTATION EXPLAIN TO DEALER RADIO WAS SHUTTING OFF AND POPPING NOISE COMING FROM IT HOT TO TOUCH, AGAIN TILL DEALER ABOUT THE GEAR STICKING WHEN I'M DRIVING IN THE VAN RUNNING HARD DO YOU HAVE FOUND NOTHING. TOOK ANOTHER TWO TIMES TO THE DEALER AFTER WORDS WITH THE SAME ISSUES TILL FINALLY DEALER PHONE NUMBER FOR UCONNECT HELPLINE THEY REQUESTED DEALER TO KEEP THE CAR FOR THE 4TH TIME OF THE MONTH OF MAY THIS YEAR PROVIDE A RENTAL CAR. THEY CONTINUES TO BE IN THE DEALERSHIP NOW FOR 2 WEEKS. THEY FINALLY FOUND THE PROBLEM WITH THE RADIO(2 YEARS IT TOOK. RADIO OVER HEATING) AND REPLACING IT AND CONTINUE TRYING TO FIGURE OUT WHAT IS WRONG WITH THE GEARS,WHY VAN RUN. VAN HAS ANOTHER FRINT WHEEL PROBLEM TOO. MY ISSUE HAS BEEN SENT OUT TO THE RESOLUTION CENTER FOR CHRYSLER DODGE. MY CASE MANAGER ADVISED ME TO TRADE IN MY VAN. I THOUGHT THAT WAS AN ACCEPTABLE RESOLUTION FOR ME. THE VAN CONTINUES TO BE AT DEALER THEY ARE TRYING TO FIX IT THEY DON'T KNOW WHAT'S WRONG WITH IT.Y THE VAN IS UNSAFE TO DRIVE IT STAYS ON THE SAME SPEED NO MATTER WHAT YOU DO AFTER A LONG DRIVE YOU PUSH THE ACCELERATOR YOU LET GO OF THE ACCELERATOR AND IT STAYS ON 55 OR HIGHT SPEED NO MATTER WHAT. BEEN COMPLAINING ABOUT THIS ISSUE FOR 2 YEARS. RESOLUTION FOUND A MANAGER STATED TO ME THAT THE VAN IS UNDER WARRANTY AND THEY WILL TRY TO CONTINUE TO FIX IT. I STATED TO KNOWN THAT THE VANS AND LEMON AND UNSAFE TO DRIVE IT THEY DO NOT SEE IT THAT WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722142May 29, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722023May 28, 2015
ELECTRICAL SYSTEM
THE DOOR LOCKS STOPPED WORKING FOR BOTH THE LOCK BUTTON AND THE KEY FOB. THIS BECOMES A SAFETY ISSUE BECAUSE THE SIDE DOORS CAN BE LOCKED MANUALLY, BUT THE LIFT GATE DOES NOT HAVE A MANUAL LOCK. ADDITIONALLY ONLINE RESEARCH SHOWS THAT THE TIPM FAILURE CAN CAUSE CATASTROPHIC EVENTS SUCH AS SUDDEN AIRBAG DEPLOYMENT FOR NO REASON, FAILURE TO START, STALLING WHILE DRIVING, ETC.!! CHRYSLER IS SAID TO BE WELL AWARE OF THIS ISSUE AND HAS YET TO INITIATE A RECALL AND WE WERE PLANNING ON A FLORIDA VACATION THIS YEAR (WE LIVE IN OHIO) AND DUE TO THE POSSIBILITY OF GETTING STUCK ON OUR WAY OR ONCE THERE, WE DECIDED NOT TO GO TO THE DISMAY OF OUR KIDS. FIX THIS PROBLEM CHRYSLER AND QUIT SCREWING YOUR CUSTOMERS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721890May 28, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. WHILE THE VEHICLE WAS PARKED, THE REAR POWER SLIDING DOORS WERE OPENED BUT THE DOORS INDEPENDENTLY CLOSED. THE CONTACT WAS IN BETWEEN THE SLIDING DOOR WITHOUT THE LOCK BUTTON BEING ACTIVATED AT THE TIME OF THE FAILURE. AS A RESULT, THE CONTACT SUSTAINED A BRUISE ON THE ARM THAT DID NOT REQUIRE MEDICAL ATTENTION. IN ADDITION, THE CONTACT HEARD A NOISE WHEN THE DOORS WERE OPENED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 8/19/15*CN UPDATED 10/17/2017*CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10721466May 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER DIAGNOSED THAT THE IGNITION MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716475May 14, 2015
VEHICLE SPEED CONTROL, ENGINE, UNKNOWN OR OTHER
WAS DRIVING DOWN BUSY CITY EXPRESSWAY FRONTAGE ROAD AT APPROX 40 MPH. ACCELERATED AND PASSED THE SLOWER-MOVING VEHICLE AHEAD OF ME....UPON CLEARING THE VEHICLE I WAS PASSING, RELEASED MY FOOT FROM ACCELERATOR, BUT VEHICLE FAILED TO RETURN TO PRIOR PASS SPEED AND INSTEAD CONTINUED TO ACCELERATE FASTER. ATTEMPTED TO BRAKE....PUMPED THE BRAKE HARD WHEN THAT DIDN'T WORK BUT NO LUCK. HELD THE BRAKE PEDAL IN TO THE FLOOR AS FAR AS IT WOULD GO TO COUNTER THE ENGINE AUDIBLY REVING TO GAIN MORE SPEED (HOPING TO SLOW THE ACCELERATE PROCESS AS MUCH AS POSSIBLE AND MAYBE HOLD IT AT ITS CURRENT RATE DESPITE THE ENGINE STILL TRYING TO GO FASTER). I RODE OUT THE UNCONTROLLED ACCELERATION ISSUE UNTIL COMING TO A LONG TURN LANE WHERE I VEERED OFF TO GET AWAY FROM OTHER CARS. WTH A BUSY INTERSECTION APPROACHING QUICKLY AHEAD OF ME AND THE BRAKING NOT RESOLVING THE ISSUE, I THREW THE VEHICLE INTO PARK AND AFTER A BRIEF TIME IT FINALLY SLOWED TO A STOP. THIS IS THE ONLY THING THAT WORKED...I EVEN CHECKED TO SEE IF GAS PEDAL WAS PHYSICALLY STUCK SOMEHOW ON THE FLOOR MAT (IT WAS NOT), AND LIFTED UP FROM UNDERNEATH IT WITH MY FOOT TO VERIFY THIS, DURING THIS ATTEMPT TO REGAIN SPEED CONTROL..I BELIEVE IT WAS THIS IN ADDITION TO PUTTING VEHICLE IN "PARK" THAT ACTUALLY STOPPED THE ENGINE ACCELERATION/REV SO THE VEHICLE COULD PHYSICALLY STOP... II IS VALID TO NOTE THAT I PREVIOUSLY TOOK THIS VEHICLE INTO THE DEALERSHIP (AROUND 36000 MILES) FOR EVALUATION WITH PRIOR CONCERNS OVER THE ENGINE/TRANSMISSION NOT SEEMING TO FUNCTION RIGHT/SMOOTHLY....THE DEALERSHIP REPORTED THAT "THEY COULD FIND NOTHING WRONG WITH IT." & IT WAS RETURNED TO ME WITH NO ADJUSTMENT/REPAIR. THIS VEHICLE HAS SEVERAL OF THEORY SAME COMPLAINTS ON THE WEB (ACCELERATION STICK/ENGINE/TRANSMISSION) OVER A SPAN OF SEVERAL YEAR MODELS & NOTHING IS BEING DONE ABOUT IT OR EVEN ACKNOWLEDGING IT...HUGE SAFETY ISSUES HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679152May 13, 2015
ELECTRICAL SYSTEM
2013 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO A FAULTY FREQUENCY OPERATED BUTTON IGNITION KEY RECALL ISSUES. CONSUMER HAS PREVIOUS CORRESPONDENCE WITH ANOTHER VEHICLE IN ARTEMIS. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE PARTS WERE NOT AVAILABLE. THE RECALL WAS ISSUED EIGHT MONTHS AGO. *JB UPDATED 07/22/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715233May 7, 2015
VISIBILITY:GLASS, SIDE/REAR
ACCORDING TO MY SAFETY RECALL... IF YOUR DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHOUT CHARGE AND WITHIN A REASONABLE TIME, YOU MAY GO TO HTTP://WWW.SAFERCAR.GOV... SO I AM DOING SO BECAUSE I FEEL IT IS NOT BEING DONE WITHIN A REASONABLE TIME. WE CONTACTED OUR DEALER AND WE WERE NOT ON THE LIST IN FEBRUARY SO THEY ADDED US AND LAST WEEK I CALLED BACK AND THEY SAID THEY HAVEN'T ACQUIRED ANY PARTS TO MAKE ANY FIXES YET. THE UNFORTUNATE PART IS WE SPECIFICALLY PURCHASED OUR VEHICLE WITH THE INTENT TO GO ON A FAMILY VACATION AND IT SURE WOULD BE NICE TO BE ABLE TO CRACK THE REAR WINDOWS WHEN YOU ARE GOING TO BE IN FLORIDA IN JULY. I BELIEVE IT IS UNREASONABLE THAT AT THIS TIME A YEAR THE PROBLEM WAS DISCOVERED IN 2014 AND THEY STILL DON'T HAVE ANY PARTS. THE PARTS DEPARTMENT SAID THEY HAVE NO IDEA WHEN THE PARTS WILL BE AVAILABLE. SO TO SUM IT UP MY COMPLAINT IS THEY AREN'T HANDLING THE MATTER IN A REASONABLE AMOUNT OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713315April 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713449April 28, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DISCONNECTED THE WINDOW SWITCH AS A TEMPORARY REMEDY DUE TO THE PART NOT BEING AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712349April 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER WHO DISCONNECTED THE WINDOW SWITCH AS A TEMPORARY REMEDY BECAUSE THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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