Dodge Grand Caravan Complaints (2014)

359 consumer complaints on file.

#10682561February 10, 2015
POWER TRAIN, ENGINE
TL*THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING UP A HILL AT 5 MPH, THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. IN ADDITION, THE ENGINE STALLED AND THE VEHICLE ROLLED BACKWARDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 9/21/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682099February 9, 2015
ELECTRICAL SYSTEM
VEHICLE WAS SHUTDOWN. WHEN RETURNED THE ENGINE WOULD NOT START. AFTER TRYING SEVERAL OPTIONS IT FAILED TO START. WAITED ABOUT 5 MIN. AND IT STARTED. EVIDENTLY THE COMPUTER RESET ITSELF AND CLEARED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681304February 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/07/15*LJ THE CONSUMER STATED HE WENT BACK TO THE DEALER AND THEY RETURNED THE VEHICLE TO HIM, IN 10 MINUTES. THE CONSUMER DID NOT BELIEVE THEY COMPLETED THE RECALL. UPDATED 05/12/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680580February 2, 2015
ENGINE
ENGINE OIL CAPACITY IS LISTED AS 6 QUARTS (US) IN MULTIPLE SOURCES, HOWEVER AFTER DRAINING AND REFILLING ENGINE ON A LEVEL SURFACE WITH 6 QUARTS, THE DIPSTICK READING SHOWED AT MIN LEVEL. AFTER ADDING AN ADDITIONAL 1/2 QUART, THE LEVEL REACHED THE FULL MARK. MOST VEHICLE DIPSTICKS ARE DESIGNED SUCH THAT THE AMOUNT OF OIL REQUIRED TO RAISE THE LEVEL FROM MIN TO MAX IS 1 QUART. THERE IS NO INDICATION ON THE DIPSTICK TO INDICATE EITHER WAY. THIS MIGHT ALSO EXPLAIN WHY MY DEALER OVERFILLED THE CRANKCASE WHEN I HAD THEM PERFORM A PREVIOUS OIL CHANGE. UNDERFILLING AS WELL AS OVERFILLING THE OIL CAN RESULT IN PREMATURE ENGINE WEAR AND FAILURE, AS PER MANUFACTURERS OWN LITERATURE AND AS SUCH MAY CONSTITUTE A POTENTIAL SAFETY HAZARD. A TSB SHOULD BE ISSUED TO SPECIFY THE CORRECT CAPACITY (6.5QTS? UNLESS DIPSTICK MARKINGS ARE WRONG) AND ALSO TO EXPLAIN THE DIPSTICK MARKINGS, ASSUMING THE CURRENT DESIGN IS CORRECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679409January 28, 2015
VISIBILITY, ELECTRICAL SYSTEM
WE RECEIVED A NOTICE OF THE REAR QUARTER VENT WINDOW SWITCH SAFETY RECALL IN MAY OF 2014, INDICATING THAT THERE WAS AN ISSUE AND THAT WE'D BE CONTACTED AGAIN WHEN REPAIRS COULD BE ADDRESSED. WE DID NOT RECEIVE ANOTHER NOTICE UNTIL JANUARY 2015, WHICH SAID WE'D NEED TO CONTACT OUR DEALER TO SCHEDULE A REPAIR. WHEN CONTACTING OUR DEALER, MULTIPLE TIMES... THEY FINALLY TOLD US THAT THEY'RE GETTING ABOUT 2 PARTS PER WEEK... AND THERE IS A BACKLOG OF OVER 20 PEOPLE ON THE LIST AHEAD OF US. THIS AMOUNT OF TIME TO RESOLVE A SAFETY ISSUE IS UNACCEPTABLE. PLEASE HELP ADDRESS THIS SO THAT THE PROCESS MAY BE IMPROVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678367January 22, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 4/21/15*CN THE VEHICLE WAS REPAIRED. UPDATED 04/23/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676346January 18, 2015
ELECTRICAL SYSTEM
I HAVE RECEIVED A SAFETY RECALL NOTICE (P25/NHTSA 4V-234) FOR OUR 2014 DODGE GRAND CARAVAN REAR QUARTER PANEL WINDOW SWITCH. OUR VEHICLE WAS TAKEN IN DURING THE SUMMER MONTHS TO STEW HANSON DODGE IN CLIVE, IA. THE SWITCH WAS DISCONNECTED, AND I HAVE BEEN AWAITING FURTHER CONTACT FROM THEM EVER SINCE. I HAVE INQUIRED TO THEM ON MULTIPLE OCCASIONS ABOUT THE STATUS OF THE NEW PART AND WHEN THEY WILL COMPLETELY FIX THE ISSUE. EACH TIME, I AM TOLD BY THEIR SERVICE DEPARTMENT THAT THEY DO NOT HAVE ANY NEW PARTS, AND WILL CONTACT ME AS SOON AS THEY HAVE THEM. I FEEL THAT 6 MONTHS IS A SUFFICIENT TIME FRAME TO HAVE THIS FIXED, THINK IT IS UNACCEPTABLE THAT THIS HAS NOT BEEN TAKEN CARE OF SOONER. MEANWHILE, I HAVEN'T BEEN ABLE TO USE THE WINDOW IN MY VEHICLE BECAUSE OF THIS. I WOULD LIKE TO HAVE A REMEDY TO THIS PROBLEM AS SOON AS POSSIBLE. THANK YOU FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672060January 13, 2015
ELECTRICAL SYSTEM
OUR 2014 DODGE GRAND CARAVAN IS EXHIBITING THE SAME SYMPTOMS AS THOSE PRESENTED IN RECALL P64/NHTSA 14V-632 AND INVESTIGATION WITH NHTSA ACTION NUMBER: DP14004. THE AIR BAG LIGHT COMES ON FREQUENTLY, THE LOW TIRE PRESSURE LIGHT COMES ON FREQUENTLY AND THE TRACTION CONTROL LIGHT COMES ON FREQUENTLY. THE VAN IS A WHEEL CHAIR ACCESSIBLE VAN. I CONTACTED THE DEALER WHERE I PURCHASED THE VAN, WHICH IS A SPECIALTY COMPANY, NOT A DODGE DEALER. THEY INSTRUCTED ME TO CONTACT DODGE. THE LOCAL DODGE DEALER STATED MY VAN DOES NOT FALL UNDER THE RECALL, EVEN THOUGH IT'S HAVING THE SAME SYMPTOMS. I AM BRINGING IT TO THE DEALER WHERE I PURCHASED IT SO THEY CAN LOOK IT OVER AGAIN, BUT THEY CAN'T DO RECALL WORK. MY VAN IS AT RISK OF CATCHING ON FIRE WHILE I'M TRANSPORTING MY DISABLED DAUGHTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672195January 13, 2015
ELECTRICAL SYSTEM
I TOOK MY VEHICLE IN AS REQUESTED FOR CHRYSLER RECALL # P25 BACK IN MAY 2014 AND THEY DISCONNECTED THE SWITCH AND WE ARE STILL WAITING FOR THE FIX??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671387January 9, 2015
ELECTRICAL SYSTEM
HAVE RECEIVED TWO RECALL NOTICES P25/ NHTSA 14V-234 (REAR QUARTER WINDOW SWITCH MAY OVERHEAT); THE FIRST IN JUNE 2014 AND THE SECOND JANUARY 2015. LOCAL DEALER SAYS THE PARTS HAVE NOT YET BEEN MADE AVAILABLE TO DEALERS. THIS SEEMS LIKE AN UNREASONABLE AMOUNT OF TIME FOR PARTS TO BE MADE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670401January 6, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE CRASHED THE VEHICLE INTO THE REAR OF A SECOND VEHICLE. THE CONTACT INDICATED THAT DURING THE CRASH, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED INJURIES TO THE HEAD, NECK, AND CHEST. THE FRONT PASSENGER SUSTAINED INJURIES TO THE BACK AND CHEST. THE CONTACT STATED THAT BOTH OCCUPANTS REQUIRED MEDICAL TREATMENT. A POLICE REPORT WAS FILED AT THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800. UPDATED 3/12/15*CN UPDATED 6/19/2015*JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10670444January 6, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I RECEIVED A SECOND RECALL NOTICE LETTING ME KNOW THAT CHRYSLER HAD FOUND A REPAIR FOR RECALL P25/NHTSA 14V-234 AND TO CALL MY DEALER TO SCHEDULE A REPAIR. WHEN I CALLED THE DEALER WE USUALLY USE (NIKLES IN PETERSBURG, IL) THE VERY RUDE SERVICE GUY TOLD ME THAT THEY DID NOT HAVE THE PARTS IN, DID NOT KNOW WHEN THEY EXPECTED THEM, AND WOULD NOT ORDER THEM. BASICALLY, REFUSING TO DO THE REQUIRED RECALL REPAIR. I HAD TO CALL ANOTHER DEALER AND THEY WERE VERY NICE AND EXPLAINED THAT I NEEDED TO BRING THE CAR IN AND THEY WOULD NEED TO QUICKLY CHECK AND SEE IF I HAD A GREEN OR BLUE SWITCH AND THEN THEY COULD ORDER THE PART AND COMPLETE THE REPAIR. I TRIED TO CALL THE NUMBER PROVIDED BY CHRYSLER TO REPORT THE FIRST DEALER REFUSING TO DO THE REPAIR AND HAD TO LISTEN TO AN OUTDATED RECALL MESSAGE (FROM BEFORE THEY FOUND A REPAIR AND WERE JUST DISABLING) AND THEN WAITED ALMOST AN HOUR ON HOLD BEFORE HANGING UP AND TRYING THIS WEBSITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670265January 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE CARAVAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669635January 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663471December 10, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/21/15*CN UPDATED 01/26/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662324December 5, 2014
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
HOW COME WE WERE NOTIFIED OF WHAT APPEARS TO BE A FAIRLY SIMPLE RECALL AT LEAST 6 MONTHS AGO (TO REPLACE A WINDOW SWITCH) AND NOTHING HAS HAPPENED. IT APPEARS THAT THIS RECALL ALONG WITH MANY OTHERS ARE JUST BEING IGNORED BY THE CAR COMPANIES. IS THERE NO TIME LIMIT OR ENFORCEMENT WITH THESE RECALLS? MY FEELING IS THAT IF THE CAR COMPANIES CAN WAIT LONG ENOUGH THESE CARS WILL AGE-OUT AND GO AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662156December 4, 2014
WHEELS, EQUIPMENT ADAPTIVE/MOBILITY, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
I WAS SOLD THIS CAR WITHOUT A SPARE TIRE OR JACK, AND WAS NOT INFORMED AT THE TIME OF SALE THAT THESE ARE NOT INCLUDED. THERE WAS ONLY AN AIR PUMP. I HAD A FLAT TIRE AND WAS STRANDED WHILE PREGNANT. THIS IS COMPLETELY UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662166December 4, 2014
ELECTRICAL SYSTEM
RECEIVED A RECALL FROM CHRYSLER IN JUNE 2013. I HAVE BEEN WAITING FOR PARTS SINCE THEN. DEALER SAYS THERE IS NOTHING THEY CAN DO EXCEPT REMOVE THE SWITCH AND DISABLE THE WINDOWS. RECALL TITLE WAS REAR QUARTER VENT WINDOW SWITCH RECALL# P25/NHTSA 14V-234. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640787October 2, 2014
ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE FRONT DRIVER SIDE ELECTRIC WINDOW CONTROL PANEL INTERMITTENTLY HEATED AND CREATED AN ELECTRICAL SHOCK UPON STARTING THE VEHICLE. ALSO, WHILE IN THE FRONT PASSENGER SEAT, THE WINDOW PANEL AREA WAS WARM AND BURNED THE CONTACT'S ARM. THE CONTACT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE AND THE DEALER WAS UNABLE TO INDICATE WHEN IT WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10639502September 27, 2014
ENGINE, ELECTRICAL SYSTEM
I CAME OUT OF MY HOUSE ON FRIDAY MORNING (09/26/2014) TO FIND MY VAN PARKED IN MY CARPORT WITH THE ENGINE RUNNING. APPARENTLY MY CAR HAD STARTED THE ENGINE AND RAN FOR ABOUT 20 MINUTES BY ITSELF WITH NO HUMAN INTERACTION, THIS IS STRANGE BECAUSE I DO NOT HAVE A REMOTE STARTER AND IT DOES NOT HAVE THE ABILITY TO START ON ITS OWN. AS I APPROACHED THE CAR I COULD SEE THAT THERE WAS NO KEY IN THE IGNITION AND THAT THE DOORS WERE STILL LOCKED. I HAVE 2 KEY FOBS, BOTH WERE IN MY POSSESSION, AND USING ONE OF THE KEY FOBS I WAS ABLE TO UNLOCK THE DRIVERS DOOR. THERE WAS NO SIGN OF FORCED ENTRY, I AM THE ONLY ONE LIVING AT MY RESIDENCE AND NO ONE ELSE HAD ACCESS TO THE CAR KEYS. I FOUND THE IGNITION SWITCH WAS IN THE OFF POSITION SO I INSERTED THE KEY FOB AND TURNED IT TO THE ON POSITION AN BACK TO THE OFF POSITION SEVERAL TIMES BUT THE ENGINE CONTINUED RUNNING. I CALLED THE DEALERSHIP THAT SOLD ME THE VEHICLE AND TALKED WITH 2 DIFFERENT SERVICE TECHNICIANS BUT NEITHER ONE COULD OFFER AN EXPLANATION. THEY ASKED ME TO BRING THE VEHICLE IN FOR SERVICE, WHICH I DID AND I AM CURRENTLY WAITING ON THE DISPOSITION. AFTER I GOT OFF THE PHONE WITH THE SERVICE TECHNICIAN THE CAR STOPPED RUNNING AND I WAS THEN ABLE TO USE THE KEY FOB TO TURN ON THE IGNITION AND TO START AND STOP THE VEHICLE NORMALLY. I HAVE OWNED THE VAN ABOUT 3 MONTHS AND PRIOR TO THIS EVENT I NOTICED THAT MY POWER DOOR LOCKS WERE OPEN SOMETIMES AFTER I HAD LEFT THE CAR LOCKED. UP UNTIL THIS INCIDENT I HAD ASSUMED THAT I ACCIDENTLY MASHED THE UNLOCK BUTTON ON MY KEY FOB WHILE IT WAS IN MY PANTS POCKET, BUT NOW I AM NOT SO SURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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