Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11440614November 16, 2021
ELECTRICAL SYSTEM
Fold sliding doors have alternated either being locked and unable to be opened or unlocked and will not lock. This does not matter if the car is moving or not. I'm concerned when they both decide not to open and the safety hazard it's will pose if we get in an accident and can't get out of the vehicle. Also we are unable to secure the vehicle when we go anywhere leaving us vulnerable to thieves. Seems to be a very common problem in these vehicles for many many people.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440717November 16, 2021
STRUCTURE:BODY
Door latching / locking and unlocking operation. Both drivers side and passenger side sliding doors will not unlock. This is very dangerous when trying to get children out of there car seats to exit the car. The car has only 15,000 miles on it and I purchased it new. I did read that there are many complaints about this and it is under investigation and that the manufacture sent out a notice to dealers that the door actuator was defective. This started over a year ago with first the drivers side would not unlock and now both will not unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440521November 15, 2021
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at approximately 45 MPH, the vehicle failed to accelerate, and the RPM was at zero. The contact mentioned that there was a high pitch whining sound. The vehicle coasted and failed to shift gears. Additionally, once the vehicle was restarted, the vehicle jerked forward and was able to operate. The contact stated that the check engine warning light was illuminated continuously. The vehicle was seen by an independent mechanic where the contact was informed to reverse the vehicle however, the vehicle failed to reverse. The contact mentioned that the vehicle needed to be shifted into neutral and the mechanic pushed the vehicle back to check the vehicle. In addition, the contact mentioned that the vehicle failed to exceed 25 MPH a few hours later. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 97,099.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439797November 8, 2021
ELECTRICAL SYSTEM
Side slider door lock actuator on passenger side makes lots of noise and the lock actuator on left side without notice has stopped working also at same time. This lock mechanism issue prevents the slider door locks or handles from working inside and outside the vehicle. Remote does not work for these doors either, but still work for front doors and hatch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439811November 8, 2021
STRUCTURE:BODY
- Left side sliding door will not unlock to open; * safety concern of rear passengers being trapped if right side slider is hit in an accident - Right side sliding door will not lock; * Safety concern for burglary or car-jacking - I will put the Grand Caravan in Bettenhausen Chrysler/Dodge/Jeep (Orland Park, IL) for repairs on Nov 11, 2021! - Stellantis/Chrysler should reimburse me for these repairs!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439146November 3, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
Vehicle's rear sliding doors intermittently jam locked, one, or the other, or both. The respective sliding locks will not budge, not by remote, not from the button on the driver's door, and especially, not even manually, from the sliding lock on the doors themselves. Sometimes a buzzing sound is heard from one or the other of the the locks when commanding to lock electrically, including when the car starts moving at over 20 mph or so, and all doors lock automatically. I understand that electrical commands ("power" this and that) may stop working at some time in the life of a car, but at least they can be so engineered that in case of the door locks not to jam the lock in the locked position! I understand there are a few hundred complaints about these locks, all jamming, all in the locked position, on all vans w/sliding doors built by Chrysler. What would it take for the Chrysler-Fiat, or whatever they're called now, to fix the problem and issue a recall?? A fire? Injuries? Worse, God forbid? Can you imagine when the injured party lawyers find out there have been hundreds of similar complaints and no recall? ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438834November 1, 2021
ELECTRICAL SYSTEM
Passenger power sliding door made buzzing sound when unlocking and the next day was stuck in the lock position. The door cannot be opened from the inside or outside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438896November 1, 2021
UNKNOWN OR OTHER
Both back sliding door locks are inoperable. The passenger side made a buzzing noise for a while and now won't lock at all and the drive side will not unlock even, manually flipping the switch does not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438527October 28, 2021
POWER TRAIN
Driving home on the highway. Van began making a loud whirring sound when accelerating. Noise had gotten louder over a few days. Took van in to be checked. Service tech said transmission pump is failing and the part has a safety recall. NHTSA Campaign ID Number 16V461000. Chrysler's number for this recall is S44. Called Chrysler customer service and was told the vin for our vehicle was not included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438371October 27, 2021
ELECTRICAL SYSTEM
Driver side middle sliding door will not open
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438192October 26, 2021
STRUCTURE:BODY
Purchase vehicle in April 2021. Discovered after 3 days that left sliding door did not lock when the rest of the vehicle was locked. When the door was opened with the car locked the alarm sounded. Returned to dealer who replaced the door actuator. The repair has lasted 6 months and has now presented itself again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437947October 24, 2021
UNKNOWN OR OTHER
Last week the driver's side automatic sliding door in my 2016 Dodge Grand Caravan got stuck in the locked position. It is unable to be opened, either by remote or manually, and the lock can not be disabled rendering this door unusable. THIS IS A MAJOR SAFETY HAZARD! I have 4 children, which is the main reason I got a minivan and specifically one with automatic sliding doors. Two of my children are still in car seats, which are located beside each sliding door so I can help with their seat belts as needed. My youngest is beside the driver's side sliding door, the one I have having the issue with now. Right now, unless I reach over and behind the driver's seat or walk around the car to the opposite door, I CAN NOT REACH MY CHILD'S CAR SEAT!!!! Not only is this extremely inconvenient and time consuming, IT IS EXTREMELY DANGEROUS! What if my son needs help with something and I need to reach him? What if he is choking? What if we are in an accident and I need to get him out of his car seat? When searching this issue online, it quickly became evident THAT THIS IS A COMMON PROBLEM THAT DODGE KNOWS ABOUT AND HASN'T RECALLED!!! I was beyond shocked and appalled! How could this issue be common and known - it's ALL OVER the Internet, and not be acknowledged by Dodge??? Is my children's safety not worthy of a recall? Is this just a money making scheme? ARE THEY WAITING FOR A CHILD TO DIE TO DO A RECALL? The majority of people who buy minivans have young children and need the convenience of sliding doors. So the majority of people at-risk with this issue are children. This is blatant neglect on the part of Dodge and needs to be called out and have Dodge recall it as soon as possible before something bad happens. Thank you for your help in this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437772October 22, 2021
ELECTRICAL SYSTEM
The lock actuator in both rear sliding doors has failed. The first to fail was the rear passenger door. While the door and lock still operate, it makes a loud buzzing noise whenever it is activated (as described in the 2016 TSB issued by the manufacturer.) My mechanic inspected and confirmed this problem in September 2021. Just the other day (10/20/21), the actuator on the rear driver door also failed without any warning (it had never made noise): the lock “seized” and we were unable to unlock and open the door through any means. This exact pattern of failure has been reported by many other owners of this vehicle. Malfunctioning locks present an obvious safety problem, especially in the case of the locked door which would make it difficult for my children to escape the car quickly in an emergency. Neither actuator has been replaced yet and thus they are available for inspection if necessary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437789October 22, 2021
ELECTRICAL SYSTEM
I have a 2016 dodge grand caravan and every time I unlock the door or lock it it makes this loud buzzing noise, the door works fine it opens and close. But when using the unlock button from the key everyone can hear the load buzzing noise. I think it is the door actuator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437613October 21, 2021
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 50 MPH, the vehicle failed to properly accelerate. All vehicle movement stopped and traffic was slowed. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was not covered under NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not diagnosed or repaired. West Herr Chrysler Dodge RAM of Orchard Park (3551 Southwestern Blvd, Orchard Park, NY 14127) was also contacted and confirmed the information. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 52734. Additional info from the owner. Thet transmission was diagnosed with a transmission pump failure. The failed part fell within the recall dates but the manufacturer refused to cover. The process took almost a month to resolve. Without any assistance from the manufacturer or West Herr Dodge, another local dealer Joe Ciccone Chrysler Dodge offered assistance in the cost of a transmission replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437724October 21, 2021
STRUCTURE:BODY
My doors are in a locked position and can't open! I have young children and no access to my doors. Just purchased this car from a dealership!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437416October 19, 2021
STRUCTURE:BODY
Door lock motors failed and or failing. Replace a couple.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437220October 18, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2016 Dodge Grand Caravan. The contact stated that the driver’s side sliding door had become defective and could not be opened from either the inside or the outside. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437233October 18, 2021
UNKNOWN OR OTHER
Both sliding doors will not open. It started that one would not lock and one would not unlock now both are stuck closed. I have 3 kids and they have to crawl out the front doors in order to get out or in. I have been reading about the actuators going out on other vans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436903October 15, 2021
UNKNOWN OR OTHER
The passenger side sliding door will not lock, even the manual lock is stuck in the unlocked position. I just bought the car used 2 months ago and only realized the problem when I went to pick up my children from school. They approached the vehicle and pulled the door handle before I had a chance to put the car in park, and to my surprise it opened. I don't know how long it's been like this. It's my understanding that this is a common point of failure for 2015-2018 Dodge/Chryser minivans, that the locks can become stuck in the locked or unlocked position and it's very expensive for the consumer to fix. The manufacturer ought to issue a recall and replace the faulty components as this is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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