Dodge Grand Caravan Complaints (2002)

290 consumer complaints on file.

#10014109April 8, 2003
STRUCTURE:BODY:DOOR
I HAVE A 2002 GRAND CARAVAN WITH DUAL SLIDING DOORS. SOMETIMES, THE DOORS DO NOT DETECT AN OBSTRUCTION AND ATTEMPT TO CLOSE ANYWAY. YESTERDAY, MY 3 YEAR OLD DAUGHTER RECEIVED MINOR BRUISING TO HER WAIST AFTER CLIMBING OUT OF THE VAN WHILE THE DOOR WAS IN MOTION. THE DOOR DID NOT RETRACT UNTIL I FORCIBLY PUSHED THE DOOR AFTER SEEING HER IN DISTRESS. IT DID NOT RETRACT AFTER SENSING HER TORSO IN THE PATH. SHE WAS OK BUT RECEIVED A BRUISE ON EACH SIDE OF HER WAIST (DOOR AND VAN BODY CONTACT). I HAD TO USE UNNECESSARY FORCE TO FORCE THE DOOR OPEN AND DOING SO DISENGAGED THE AUTOMATIC CLOSING MECHANISM WHICH REQUIRED A MANUAL CLOSING AFTERWARDS. THIS HAS HAPPENED NUMEROUS TIMES BUT HAS NEVER RESULTED IN AN INJURY UNTIL NOW. THE DEALER SAYS THAT A CERTAIN AMOUNT OF RESISTANCE IS REQUIRED FOR THE AUTOREVERSAL TO ACTIVATE. EVIDENTLY IT REQUIRES MORE FORCE THAN MY CHILD'S BODY. THIS IS UNACCEPTABLE. *NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10012165March 20, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE VEHICLE'S AIRBAG SENSOR LIGHT CAME ON INTERMITTENTLY. DEALER NOTIFIED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010258March 10, 2003
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
POWER STEERING, DEFECTIVE HOSE. HAVE HAD TWO POWER STEERING HOSES REPLACED WITHIN 3 WEEKS. DEALER HAS REPLACED WITH EXACT SAME HOSE, SAYS THAT IS WHAT CHRYSLER TELLS THEM TO REPLACE IT WITH. DEALER ADMITS THERE IS ABOUT 30 HOSES REPLACED EACH WEEK IN COLD WEATHER. ALSO STATED THAT ALL THAT MAY BE NEEDED IS A STRONGER/BETTER HOSE. NO RECALL HAS BEEN MADE. I HAVE THREE YOUNG CHILDREN THAT I TRANSPORT DAILY. AND I AM CONCERNED FOR THEIR WELFARE. I ALSO TRAVEL OVER 60 MILES TO WORK EACH DAY ON THE INTERSTATE. IF THE POWER STEERING GOES WHILE I AM ON THE INTERSTATE IT COULD CAUSE A HORRIFIC ACCIDENT EVEN RESULTING IN DEATH. IT SHOULDN'T TAKE THAT TYPE OF SITUATION BEFORE A RECALL IS MADE. IF THE HOSE GOES AGAIN, I WILL BE GOING THROUGH LEMON LAW PROCEEDINGS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10009820March 4, 2003
STEERING, VEHICLE SPEED CONTROL
AFTER MAKING A LEFT OR RIGHT TURN THE VEHICLES STEERING WHEEL DID NOT RETURN TO CENTER AND AS A RESULT THE VEHICLE HIT A CURVE. WHILE THE DRIVER DEPRESSED THE GAS PEDAL THERE WAS A DELAY IN ACCELERATION. ONCE GAS PEDAL CAUGHT THE VEHICLE JUMPED FORWARD. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10008302March 1, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING FAILED. HEARD A WHINING SOUND WHILE AT A STOP LIGHT, A SHORT TIME LATER I WAS ALMOST UNABLE TO MAKE A TURN INTO A PARK, BECAUSE THE POWER STEERING WAS GONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007945February 21, 2003
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, EXTERIOR LIGHTING:TAIL LIGHTS, POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
I PURCHASED OUR 2002 DODGE GRAND CARAVAN ON 4-1-2002 AND IT WAS IN THE SHOP THE FIRST TIME FOR THE POWER STEERING COOLER AND HOSES LEAKING ON 4-25-2002. THE DEALER FIXED IT AND IT WAS LEAKING AGAIN ON 4-29-2002, THEN 4-30-2002, THEN 5-2-2002. THE WEATHER GOT WARMER SO IT DIDN'T SEEM TO LEAK. THEN IT STARTED GETTING COLD AGAIN IN THE FALL AND IT STARTED LEAKING AGAIN. SEEMS WHEN THE TEMP DROPS BELOW 21 DEGREES, IT LEAKS. CHRYSLER SENT A FACTORY ENGINEER TO THE DEALERSHIP TO INVESTIGATE WHY IT COULDN'T BE FIXED. HE STATED THAT CHRYSLER IS HAVING EXTREME DIFFICULTY WITH THE POWER STEERING COOLERS AND HOSES LEAKING IN THE NORTHERN PART OF THE COUNTRY (COLDER CLIMATES.) HE ALSO STATED THAT IT CAN NOT BE FIXED. THIS IS A DANGEROUS PROBLEM THAT NEEDS TO BE ADDRESSED BECAUSE IF I LOSE CONTROL OF MY VEHICLE BECAUSE OF LOSS OF FLUID IN THE POWER STEERING SYSTEM, I COULD END UP IN ON-COMING TRAFFIC AND CAUSE A HORRIFIC ACCIDENT POSSSIBLY RESULTING IN DEATH. AFTER MONTHS OF THEM TRYING TO FIX IT, I FINALLY SAID ENOUGH. I CALLED THE FACTORY AFTER TRYING TO TALK TO THE GENERAL MANAGER OF THE DEALERSHIP, WHO WOULD NOT COOPERATE, AND ASK THEM TO BUY IT BACK. I WAS OFFERED A NEW ONE BUT REFUSED BECAUSE THEY SAID THEY ARE HAVING TROUBLE WITH ALL OF THEM. AND I DON'T WANT TO MOVE SOUTH TO SOLVE THIS PROBLEM. I THINK THERE NEEDS TO BE A RECALL ON THESE VEHICLES BECAUSE OF THE SAFETY ISSUE. CURRENTLY, WE ARE IN THE BUY BACK MODE AND HOPE THAT SOMEONE ELSE DOESN'T END UP WITH THIS VAN BECAUSE THE STATE OF WYOMING REFUSES TO BRAND THE TITLE WITH A REMARK THAT IT HAS BEEN A LEMON BUY BACK. THE TRANSMISSION COOLER LINES ON THE RADIATOR ALSO LEAKED DUE TO COLD WEATHER. THE TAIL LIGHTS WERE FALLING OFF AND A PART WAS MISSING FROM ASSEMBLY AT THE FACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007688February 17, 2003
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
ON FEB 16 MY WIFE LOST THE POWER STEARING ON OUR 2002 DODGE GRAND CARRIVAN [MINNI-VAN] ON 17 FEB 03 I CALLED THE GARAGE THAT SOLD US THE VAN AND DISCRIBED THE PROBLEM. THEY { SERVICE MANG.] TOLD ME ON THE PHONE THAT I PROBLEY HAD A BROKEN POWER STEARING HOSE. I HAD THE VAN TOWED TO THE GARAGE AND THEY MADE MORE STATEMENTS OF A LARGE NUMBER OF THESE HOSES BRAKEING IN THE COLD WEATHER. IT HAS BEEN EXTREAMLY COLD IN MAINE THE PAST WEEK OR SO -20 TO -30 DEGREES. THE SERVICE MANAGER STATED THAT THERE WAS NO RECALL ON THIS. I CAN NOT BELIVE THAT CHREYSLER HAS NOT PUT OUT A RECALL ON THIS. NUMBER ONE THIS IS A SUDDEN LOSS OF POWER STEARING WITCH COULD PUT ME IN DANGER OF HAVEING A ACCIDENT. HOW ABOUT THE 97 POUND WEEKLN WHO COULD NOT CONTROL A MINI VAN WITH ON PWOERSTEARING!! THERE IS ALSO A DANGER OF FIRE IF THE POWER STEARING FLUID IS IN CONTACT WITH THE EXHAUST. AS FAR AS I KNOW THE REPALCEMENT HOSE IS OF THE SAME MATAREAL AS THE OLD HOSE AND IS JUST A LITTLE LONGER. WILL SOME ONE FROM YOUR OFFICE BE IN CONTACT WITH ME ? I WOULS LIKE TO KNOW WHAT THE GREAT WHITE FARTHER IN WASHINGTON IS DOING TO PROTECT ME FROM THE MONEY HUNGRY CORPS. THAT PRAY ON MY TRUST. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10006434February 4, 2003
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
CONSUMER NOTICED A GAS LEAK. THE MECHANIC STATED THAT O-RINGS WERE LEAKING. CAUSE UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION. PH...*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004825January 28, 2003
TIRES, TIRES:TREAD/BELT
TIRE BLEW OUT AT 5000 MILES AND OTHER 3 TIRES BLEW OUT BEFORE 9000 MILES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10001777December 31, 2002
FUEL SYSTEM, GASOLINE:DELIVERY
CONSUMER STATES THAT VEHICLE'S GAS GAUGE READS INCORRECTLY WHICH CAUSES VEHICLE TO RUN OUT OF GAS WHILE DRIVING. DEALER CONTACTED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023602December 3, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
CONSUMER STATES THAT ALL 5 REAR SEAT BELT ASSEMBLIES UNLATCH EASILY. THE DRIVER AND PASSENGER SEAT BELTS ARE UNAFFECTED. THE CONSUMER PERFORMED THAT STEEL BALL TEST SEEN ON TELEVISION. BALL WAS ROLLED OVER BUCKLE RELEASE BUTTONS AND THEY CAME UNDONE EASILY. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022187November 5, 2002
AIR BAGS
WHILE DRIVING THE VEHICLE'S AIR BAG LIGHT ILLUMINATED INDICATING THERE WAS A PROBLEM WITH THE AIR BAG. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE AIR BAGS MAY NOT DEPLOY IN AN ACCIDENT. *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8020013October 2, 2002
SUSPENSION
THE VAN IS SUBJECT TO DRIFT TO THE RIGHT WITH THE OWNER BEING TOLD THAT THE DRIFTING IS A SAFETY FEATURE TO KEEP VAN FROM VEERING INTO ON-COMING TRAFFIC. THE OWNER WAS TOLD THAT THE VAN SHOULD DRIFT ONE LANE 3/4 OF A MILE. THE DEALERSHIP IS GOING TO ADJUST THE CRADLE TO MINIMIZE THE DRIFTING. THE OWNER HAS CONTACTED SEVERAL INDEPENDENT MECHANICS, POLICE OFFICERS, ETC., TO INQUIRE IF THIS IS TRUE OR NOT ABOUT THE DRIFTING BEING A SAFETY FEATURE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#567435September 12, 2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DURING THE THREE MONTH PERIOD IMMEDIATELY FOLLOWING THE PURCHASE OF THE VEHICLE, CONSUMER EXPERIENCED MULTIPLE PROBLEMS WITH THE ELECTRONIC SYSTEM THAT CONTROLS THE BILATERAL SLIDING POWER DOORS. THE DOORS OPEN OR CLOSE WITHOUT ANY EFFORT BY ANYONE ACTIVATING THE MECHANISM THAT CONTROLS THE DOOR. ON OCCASION, THE RIGHT DOOR WILL NOT OPEN OR CLOSE WHEN THE MECHANISM IS DEPRESSED. WHEN THE POWER DOOR IS OPEN IT CANNOT BE CLOSED WITHOUT MULTIPLE ATTEMPTS TO DEPRESS THE ELECTRONIC BUTTONS. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8018288September 10, 2002
SUSPENSION
VAN HAS BEEN IN REPAIR SHOP FOUR TIMES DUE TO AN UNKNOWN NOISE COMING FROM REAR LEFT WHEEL. DEALERSHIP HAS DONE SEVERAL LUBRICATIONS, CLEANING, AND LOOKING FOR HOT SPOTS ON THE BRAKES. EVEN AFTER ALL MAINTENANCE THAT WAS PERFORMED BY THE DEALERSHIP THE UNKNOWN SOUND WAS STILL PRESENT. PLEASE DESCRIBE DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017975September 5, 2002
AIR BAGS:FRONTAL
THE AIR BAGS INADVERTENTLY DEPLOYED WHILE DRIVING CAUSING MINOR INJURY TO THE DRIVER AND PASSENGER. THE DEALER HAS REPAIRED THE VEHICLE. PLEASE PROVIDE ADDITIONAL INFORMATION.*JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#765491August 11, 2002
VEHICLE SPEED CONTROL
WHEN ACCELERATING FROM A FULL STOP THE CAR WILL EITHER SPUTTER AND ALMOST STALL OR IT WILL IN FACT STALL. THIS HAS HAPPENED AS CLOSE AS THE END OF OUR BLOCK TO 15 MINUTES INTO A TRIP. IT HAS USUALLY OCCURED IN THE FIRST DRIVE OF THE DAY, BUT LATELY IT HAS BEEN HAPPENENING AT ANY POINT OF THE DAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763948July 8, 2002
UNKNOWN OR OTHER, AIR BAGS
FIRST INCIDENT WAS THE AIRBAG LIGHT CAME ON INTERMITTENTLY. THE DEALER REPAIRED IT LAST WEEK. TODAY, THE ENTIRE INSTRUMENT PANEL FUNCTIONED INTERMITTENTLY. DEALER WAS CALLED AND ANOTHER REPAIR DATE WAS SET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#763032June 13, 2002
SEAT BELTS:FRONT:ANCHORAGE
THE RIGHT REAR SEAT BELT ANCHOR NUT CAME OFF THE STUD. IT IS APPEARENT THAT THE NUT WAS IMPROPERLY INSTALLED AND VIBRATED OFF DURING TRAVEL. THE PROBLEM WAS DETECTED WHEN MY DAUGHTER TRIED TO FASTEN THE SAFETY BELT AFTER A STOP FOR LUNCH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011371June 10, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AFTER PURCHASING VEHICLE BRAKE LIGHT ILLUMINATED, INDICATING BRAKE FAILURE. DEALER WAS NOTIFIED,AND MECHANIC STATED THERE WERE PROBLEMS OCCURRING. HOWEVER, MECHANIC HAD NO SOLUTION FOR PROBLEM UNTIL INVESTIGATION THROUGH MANUFACTURER HAD BEEN CLOSED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Grand Caravan