Dodge Grand Caravan Complaints (2016)

1,002 consumer complaints on file.

#11466224May 26, 2022
SUSPENSION
There is a creaking noise in the front end of the Dodge Caravan. Upon inspection at a service station, it was identified as a bushing that was partially missing on the front subframe crossmember attachment to the chassis. When attempting to purchase a replacement bushing from Chrysler it was discovered that the bushing was no longer made for this vehicle. Instead Chrysler now makes an entire new subframe crossmember with fasteners, that will need to be purchased and installed. It seems like this the bushing part was defective and therefore Chrysler made an adjustment which is now going to cost a lot more money to repair. This should be a recall and not an expense to the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466272May 26, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while his fiancé was driving 35 MPH, the vehicle lost motive power and stalled without warning. The vehicle was then driven to the independent mechanic but was not repaired. The manufacturer was notified of the failure. The failure mileage was 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465586May 21, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Back passenger sliding door. Door makes a buzzing noise when the car is locked or unlocked. Actuator is going out or faulty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464928May 17, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Passenger side rear siding door will no longer open manually, using the button on fob or using the open door button at the top near the overhead console. This poses a safety issue not allowing passengers to exit the vehicle as the door will not even open manually. Appears to be in lock position and will not move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464994May 17, 2022
STRUCTURE:BODY
Passenger side rear door is making a buzzing noise! will cost over $500 to fix. After researching multiple other van owners are having this same issue this should be recalled this vehicle is only 6 years old !!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464103May 10, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2016 Dodge Grand Caravan. The contact stated while the vehicle was parked and unoccupied, the front driver's side headrest deployed inadvertently. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463899May 9, 2022
UNKNOWN OR OTHER
Door actuators buzzing everytime it locks and unlocks. Apparently there's a lot of people complaining about this. Why isn't there a recall? It's really really loud.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462470April 27, 2022
STRUCTURE:BODY
The driver side rear door failed to unlock and open and is available for inspection. This happened about two weeks ago 04/12/2022. When this started, my grandson was unable to get out that door, but fortunately, the other door opened fine. If there was an accident, and the other door got damaged, passengers would be unable to exit without climbing to the front of the van or out the backdoor. I noticed if I manually assisted the unlock process, it would open. Currently it's working but when the door locks either manually or with the automatic locks, it makes a loud buzzing sound. That is very concerning and sounds like it's about to fail. The passenger side door failed last September 2021 to lock and could not be locked manually. We were able to get the repair done under our extended warrantee. The serious problem with the door not locking was you could open the door while the car was moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461325April 19, 2022
POWER TRAIN
Loud whining sound from the front engine area when accelerating. Vehicle started to sputter. I pulled over and when trying to reposition the vehicle, it did not want to move in the drive or reverse gears.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460572April 12, 2022
ELECTRICAL SYSTEM
The rear driver's side door is stuck closed in the lock position. We can't open it at all, even from the outside. This is a major safety issue. Our other door has a very loud buzzing sound when unlocking, so I'm sure we're about to not have any working rear doors at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460192April 8, 2022
UNKNOWN OR OTHER
The passenger side sliding door had a loud buzzing sound when unlocked and now will not unlock or open
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459816April 6, 2022
POWER TRAIN
Torque converter just went out causing car to lose propulsion and damaging the transmission.left vehicle inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459933April 6, 2022
STRUCTURE:BODY
The left side passenger door stopped working and is stuck in the lock position. It will not unlock even manually. At first I assumed this was just something with my van but after checking online I now see this is a massive problem that has affected many people. This issue is a huge safety problem as someone will not be able to exit the van in an emergency. People have said they have complained to both Dodge and the NHTSB for years and no recall has been issued. How is that possible when the problem is so widespread? Do people have to actually die before a recall is finally ordered? Please do what you can to get this problem solved before something bad happens. I’m already prepared to pay to get this fixed but it seems to me Dodge needs to be forced to do something about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459508April 4, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while her husband was driving at an unknown speed, the vehicle stalled without warning. The contact's husband managed to pull off to the side of the road and had the vehicle towed to an independent mechanic. The vehicle was then towed to a dealer where the vehicle was diagnosed with transmission failure. Upon investigation, the contact discovered NHTSA Campaign Number: 16V461000 (Power Train) which she linked to the failure. The manufacturer was notified of the failure and a case was filed. The contact was then referred to NHTSA for additional assistance. The vehicle was not repaired. The failure mileage was approximately 105,000. The consumer stated the vehicle was repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459096March 31, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated while at stop sign the vehicle lunged forward without warning. The vehicle was driven to the dealer to be diagnosed; however, the mechanic was unable to duplicate the failure. The vehicle was taken a second time to the dealer to be diagnosed and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacture was notified. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458937March 30, 2022
STRUCTURE:BODY
Driver side sliding door does not latch under normal use. It will constantly cycle through opening and closing to no end. This will happen when driving which is a major safety issue. I found the following workaround (which is an unreasonable daily activity for a family): 1. Park Car 2. Turn on Child Lock 3. Put Key in Accessory 4. With Drivers Window Down, and all doors closed except the Drivers Sliding door, press lock button on the door panel. 5. Close Drivers Side Sliding Door 6. NEVER let people in/out the defective door or will have to repeat the above steps. I received a letter from Fiat Chrysler identifying issues with the Power Lock Actuator, however it does not address the Door Latch. In my case the Passenger Door Power Lock Actuator was defective and replaced under a new extended warranty, but not the Latch.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457604March 21, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The driver side sliding door is stuck in the locked position and the passenger side sliding door is stuck in the unlocked position. The driver side door cannot be opened at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457642March 21, 2022
POWER TRAIN
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was taken to an independent mechanic who diagnosed it with transmission pump failure. The mechanic informed the contact that the transmission pump needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) however, the VIN was not included in the recall. The failure mileage was approximately 114,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457223March 18, 2022
ELECTRICAL SYSTEM
The passenger side door lock actuator has failed to work with any button from either the remote or the car controls. I am still able to lock it manually, but it is a major safety issue and a costly repair. The driver side lock works fine, but passenger was intermittently working, yet has failed recently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456793March 15, 2022
POWER TRAIN
Transmission failure, low pressure/ fluid pump failure. The car will lurch and speed forward when the gear engages increasing accident risk. The problem was discovered on 2016 Dodge caravan models but not specifically to my VIN. It appears the problem extends to more cars produced that year than was originally discovered. The car has only been inspected by a local mechanic, not a dealer. No prior warnings signs were present. I feel that my local Dodge dealer should inspect and repair the defect as per the previously declared Recall for other Dodge Caravans from 2016. My vehicle should not be exempt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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