Dodge Grand Caravan Complaints (2019)

245 consumer complaints on file.

#11378303December 7, 2020
ENGINE
TL* THE CONTACT OWNS A 2019 CHRYSLER GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE ENGINE FOUR CYLINDER MISFIRE MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE SPARK PLUGS, COIL PACK AND THE TRANSMISSION FLUID WAS REPLACED. METAL DEBRIS WAS DISCOVERED IN THE ENGINE OIL PAN. THE FAILURE RECURRED AND THE DOUBLE INTAKE CAM, ROCKER ARM AND TWO LIFTERS ON THE LEFT BANK OF THE ENGINE WERE ALSO REPLACED. THE MANUFACTURER AND LOCAL DEALER FIRKENS CHRYSLER JEEP LOCATED AT 2700 1ST ST, BRADENTON, FL 34208, WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377852December 4, 2020
ELECTRICAL SYSTEM
THE PASSENGER SLIDING DOOR NO LONGER LOCKS. THE LOCKING MECHANISM IS STUCK IN THE UNLOCK POSITION. THE VEHICLE CANNOT BE SECURED 😫. BEFORE THE LOCK STOPPED WORKING IT MADE A BUZZING SOUND A COUPLE OF TIMES AND STOPPED WORKING. I JUST REALIZED THIS WHEN MY DAUGHTER OPENED THE DOOR WITHOUT ME OPENING THE DRIVER'S DOOR FIRST. IT WAS STATIONARY THE FIRST TIME THEN THE SECOND TIME IT BUZZED THE VAN WAS JN MOTION ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374269November 12, 2020
VISIBILITY/WIPER
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN FROM ENTERPRISE. THE CONTACT STATED WHILE DRIVING 20 MPH IN THE RAIN, THERE WAS AN ABNORMAL SOUND PRIOR TO THE WINDSHIELD WIPERS BECOMING INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND PARKED AT A NEARBY GAS STATION. THE CONTACT CALLED ENTERPRISE RENTAL CAR AND THE VEHICLE WAS TOWED BACK TO ENTERPRISE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,320. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373136November 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373141November 5, 2020
ELECTRICAL SYSTEM
THE CHILD PROTECTION LOCK SYSTEM NO LONGER FUNCTIONS ON MY 2019 DODGE GRAND CARAVAN DUE TO THE SLIDING DOOR LOCK ACTUATOR MALFUNCTIONING. WE ONLY DISCOVERED THE PROBLEM BY ACCIDENT WHEN MY WIFE WAS ABLE TO OPEN THE PASSENGER SIDE SLIDING DOOR BEFORE I UNLOCKED THE VEHICLE. WHILE SPEAKING WITH THE MANUFACTURER ON 11/5/2020, I WAS TOLD THERE WAS NO RECALL BEING ISSUED EVEN THOUGH THERE ARE MANY INSTANCES OF THIS PROBLEM OCCURRING IN SIMILAR VEHICLES. I AM GREATLY CONCERNED THAT PARENTS ARE DRIVING AROUND THINKING THE CHILD PROTECTION LOCK IS ACTIVE WHEN A CHILD CAN OPEN THE SLIDING DOOR AT ANY TIME, EVEN WHILE THE VEHICLE IS IN MOTION. I CANNOT GET A PHOTO THAT SHOWS THIS PROBLEM, SO THERE IS NO DOCUMENTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372415October 30, 2020
ELECTRICAL SYSTEM
PASSENGER SIDE POWER SLIDING REAR DOOR,LATCHES,BUT WILL NOT LOCK.DOOR.USED KEY FOB TO LOCK DOORS WHEN GOING INTO A STORE TO SHOP.ALL THE DOORS LOCKED, BUT THE ONE .MENTIONED..VECHICLE WAS PARKED AT THE TIME.OTHER THAN NOT BEING ABLE TO SECURE THE VEHICLE,I WORRY THAT A CHILD COULD OPEN THIS DOOR WHEN MOVING,SINCE THIS DOOR WILL NOT LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355713September 18, 2020
STRUCTURE:BODY
THIS VEHICLE HAD DAMAGE TO THE DRIVER SIDE SLIDING DOOR WHICH LED ME TO BELIEVE THAT THE DOOR WAS OFF TRACK AND NOT WORKING PROPERLY. THIS IS NOT THE FIRST VEHICLE THAT I'VE HAD WITH THIS COMPANY THAT HAS NOT BEEN ROLLED WORTHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351506August 27, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
SECOND TIME MY VAN HAS LOST ELECTRICAL AND BRAKES. TODAY I WAS IN THE DRIVE THRU, CURVING AROUND THE BUILDING TO THE LEFT, SLIGHT HILL AT TURN. AGAIN, GAS GAUGE GOES TO EMPTY, THIS TIME HALF OF THE DASHBOARD IS ON, NO BRAKES. WAS ABLE TO TURN VAN OFF AND RESTART. TOWED AGAIN TO THE DEALERSHIP. THIS IS A MAJOR SAFETY MALFUNCTION AND LIFE THREATENING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343842August 7, 2020
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE'S PASSENGER'S SIDE SLIDING DOOR LOCKED AND FAILED TO UNLOCK. THE CONTACT STATED THEY WERE UNABLE TO UNLOCK THE DOOR. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342717August 1, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
7/21/2020 - DRIVING THROUGH A LEFT TURN ON A MAIN ROAD AND LOST ALL ELECTRIC- STEERING, BRAKES, DASHBOARD. COASTED TO THE LEFT TURN LANE. APPLIED PRESSURE TO BRAKES, BUT WAS STILL ROLLING. HAD TO THROW IT INTO PARK TO STOP AN ACCIDENT FROM HAPPENING. TURNED VAN OFF AND RESTARTED VAN. DROVE TO THE GAS STATION ACROSS THE STREET AND HAD IT TOWED. I HAD FIVE CHILDREN IN MY VAN, THIS MAJOR SAFETY MALFUNCTION COULD HAVE KILLED ALL OF US. DEALERSHIP HAD THE VAN FOR 10 DAYS AND CLAIMED ONE POSSIBILITY WAS WINTER GAS STILL AVAILABLE AT GAS STATIONS COMBINED WITH WARM WEATHER. OFFERED NO SOLUTION OTHER THAN TO PICK UP MY VAN. I HAVE HAD THIS HAPPEN TO MY OTHER DODGE GRAND CARAVAN MULTIPLE TIMES UNTIL I FINALLY FELT LIKE I COULDN'T CHANCE MY LIFE ANYMORE AND TURNED IT IN. THIS IS A WELL KNOWN, DOCUMENTED DODGE ISSUE!! THE SERVICE AGENT IGNORED MY REQUESTS TO LOOK INTO IT. NO CODE SHOWS FOR THIS ISSUE AND IT DIDN'T HAPPEN DURING THEIR DRIVE, SO THERE IS NOTHING THEY CAN DO. THEY ARE SELLING DEATH TRAPS. ADDITIONALLY, WHEN I PUMP GAS AND MY TANK IS ALREADY OVER A HALF OF TANK, THE SENSOR READS FULL AND THE HANDLE CLICKS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342288July 30, 2020
AIR BAGS
I WAS INVOLVED ON A ACCIDENT ON JULY 6, 2020 AS I WAS CROSSING THE INTERSTATION I WAS STRUCK BY ANOTHER MINIVAN ON THE DRIVER SIDE NEAR FRONTAL AREA. THE IMPACT OF THE ACCIDENT HAD TOTALED MY VAN AS WELL AS THE OTHER VAN. BUT MY AIRBAGS NEAR DEPLOYED I HIT MY HEAD ON THE SIDE OF THE DOOR, I HURT MY NECK AND MY BACK PRETTY BAD. I HAVE A KNOT ON MY PELVIS BONE THAT HURT VERY BAD, I HAVE BRUISING ON MY LEGS AS WELL AS THE KNOT THAT'S ON MY PELVIS BONE.*DT*JB*DT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11340599July 21, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING, THE RPM REVVED UP AND EXCEEDED 5,000 RPM. THE FAILURE RECURRED WHILE ACCELERATING WITH THE ECONOMY LIGHT DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO FELDMAN CHRYSLER DODGE JEEP LOCATED AT 23940 ALLEN RD, WOODHAVEN, 48183 HOWEVER, THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,895.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321203April 15, 2020
FUEL SYSTEM, GASOLINE, POWER TRAIN
DURING THE COURSE OF DRIVING VAN SKIPS/SLIPS THEN WILL START DECREASING SPEED BUT THEN WILL PICK BACK UP. THIS HAPPENS ON CITY STREETS OR HIGHWAYS IT DOES NOT MATTER. STARTED IN JULY TO PRESENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306353January 31, 2020
SEATS
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 19V759000 (SEATS) BUT THE DEALER (315 GOODMAN RD E, SOUTHAVEN, MS 38671) WAS UNABLE TO COMPLETE THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE. V
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301117January 22, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I HAD AN ACCIDENT YESTERDAY WHEN TRYING TO PARK THE CAR ACCELERATED TO THE POINT THAT I HIT A GARAGE DOOR DAMAGING THE CAR INSIDE, ALL WHILE MY FOOT WAS ON THE BRAKE PEDAL PRESSING VERY HARD. WHEN I PUT THE CAR IN REVERSE WHILE MY FOOT WAS ON THE BRAKE THE CAR SHOOT BACK AT TREMENDOUS SPEED, IT WOULD NOT STOPED REGARDLESS OF MY FOOT PRESSING ON THE BRAKE AS FAR AS THE BRAKE GOES. I HIT A CAR PARKED ON THE STREET WITH SUCH FORCE THAT PUSHED IT ON TOP OF THE SIDEWALK CAUSING EXTENSIVE DAMAGE. I,WAS,,TRAVELING UP 38TH STREET IN UNION CITY AND IN THE PROCESS OF PARKING A MY FRIEND'S DRIVEWAY, TURNING FROM THE STREET WHILE APPLYING THE BRAKES LIGHTLY. I BELIEVE THE PROBLEM IS ON THE ACCELERATOR, IT ACCELERATEDM ON ITS OWN WHEN I ATTEMPTED TO STOP. THE CAR IS RIGHT NOW AT A SHOP, THEY WILL RUN A DIAGNOSTIC AND SEND AN ESTIMATE OF THE BODY DAMAGE. I HAVE CONTACTED MY INSURANCE COMPANY FOR THEM TO HAVE THE CAR MECHANICAL FUNCTIONS. PROBABLY A BROKEN AXEL ON THE REAR WHEELS.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11290383December 20, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2019 DODGE GRAND CARAVAN. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO HESITATE AND THE CONTACT HEARD AN ABNORMAL NOISE. ALSO, WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLETON CLERMONT CHRYSLER JEEP DODGE RAM (LOCATED AT 15859 FL-50, CLERMONT, FL 34711, (888) 359-4237) WHERE IT WAS DIAGNOSED WITH NEEDING A NEW TRANSMISSION AND BOTH CYLINDER HEADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURES CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER MULTIPLE TIMES AND THE TRANSMISSION WAS REPLACED TWO ADDITIONAL TIMES, BUT THE FAILURES RECURRED. THE DEALER STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE DURING THE LAST VISITS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,716. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286237December 2, 2019
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
2019 DODGE CARAVAN. CONSUMER WRITES IN REGARDS TO HEAD REST FLIPPING DOWN STRIKING WIFE IN HEAD LEAVING A SMALL HEMATOMA. *LD THE CONSUMER STATED THE STOW N GO SEATS WERE INSTALLED IN THE SECOND ROW.THE CONSUMER'S WIFE SAT IN THE SECOND ROW PASSENGER SIDE. SHE PULLED A LEVER ATTEMPTING TO ADJUST THE SEAT AND THE ENTIRE SEAT JERKED FORWARD WITH A HEAVY IMPACT. *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11253590September 6, 2019
SEATS
WE RENTED THIS CARAVAN WHILE ON VACATION IN DESTIN. ON OUR WAY TO RETURN IT, THIS PAST MONDAY, I WAS SITTING ON THE DRIVER SIDE SECOND ROW SEAT. I WANTED TO RECLINE MY SEAT A BIT ,SO I REACHED MY LEFT HAND DOWN TO PULL THE LEVER AT THE BOTTOM DOOR SIDE OF THE SEAT. INSTEAD OF THAT BEING WHERE A RECLIING LEVER WOULD NORMALLY BE, IT WAS THE LEVER FOR FLIPPING THE ENTIRE SEAT UP AND SNAPPING DOWN THE HEADREST. IT FORCED ME INTO A FORWARD FOLDED POSITION WITH GREAT FORCE, THEN THE HEADREST SNAPPED DOWN ON MY NECK. I WAS DIAGNOSED WITH EXTREME WHIPLASH AND TORN MUSCLES. IM HAVING MIGRAINES DUE TO THE INJURY AND PAIN IN MY HEAD, NECK, SHOULDERS AND BACK. MY CONCERN IS THAT IF A CHILD WOULD HAVE DONE THE SAME THING IT MAY HAVE SERIOUSLY INJURED THEM OR EVEN KILLED THEM. THIS IS A VERY BAD DESIGN AND NEEDS TO BE RECONFIGURED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11234308July 23, 2019
SEATS
THE CAR WAS PARKED IN THE DRIVEWAY. I WAS SITTING ON THE DRIVER SIDE MIDDLE SEAT, NOT SITTING BACK, AS THE SEAT WAS RECLINED TOO FAR FOR ME TO SIT WITH MY BACK AGAINST THE BACK OF THE SEAT. WHEN I WAS TRYING TO BRING THE SEAT BACK FORWARD FROM THE LEANED BACK POSITION, THE HEAD REST CAME DOWN AND SLAMMED INTO MY NECK IT'S AS IF THE MECHANISM THOUGHT THE SEAT WERE GOING TO BE STOWED INTO THE FLOOR. I HAVE BEEN SUFFERING FROM A MASSIVE HEADACHE SINCE THIS HAPPENED. I WILL BE GOING TO MY DOCTOR WHEN I RETURN HOME, TO SEE IF THERE IS ANY SERIOUS INJURY. THERE WAS NOTHING CONCLUSIVE IN THE DIAGNOSIS. THIS NEEDS TO BE ADDRESSED, AS IT COULD CAUSE SEVERE INJURY.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11230645July 10, 2019
SERVICE BRAKES
WHILE TRAVELING AROUND 30MPH, BRAKES WERE APPLIED IN A "PANIC STOP" FASHION - FAST HARD DEPRESSION. THE ROAD WAS STRAIGHT, CLEAN AND DRY. VISIBILITY WAS EXCELLENT AND THE VIEW WAS CLEAR FOR ABOUT A HALF MILE. WHEN THE BRAKES WERE APPLIED IT FELT AS THOUGH THE ABS SYSTEM INTERFERED WITH BRAKING, CAUSING NO ACTUAL FORCE TO BE APPLIED TO THE BRAKES. NO DECELERATION WAS FELT BY THE DRIVER, OR ANY OF THE OTHER TWO PASSENGERS. ALTHOUGH THE BRAKE PEDAL WAS FULLY DEPRESSED, THE VAN CONTINUED AT A SPEED OF ABOUT 35MPH FOR AN ADDITIONAL 70-80 FEET WITHOUT SLOWING, AND WAS STOPPED ONLY BY THE VEHICLE IT EVENTUALLY STRUCK. DISTINCTIVE INJURIES ON THE DRIVER'S LEG CREATED BY THE DEBRIS OF THE DASH PANEL ALSO REFLECT THAT THE LEG AND FOOT WERE ALIGNED WITH THE BRAKE PEDAL AND NOT "ELSEWHERE". ALTHOUGH THIS MODEL HAS A SAFETY RECALL REGARDING "SURFACE COATING" AFFECTING THE BRAKING ABILITY, THIS VIN WAS NOT IMPLICATED. ALSO, THIS INCIDENT DID NOT APPEAR TO INVOLVE "REDUCED" BRAKING ABILITY. THERE WAS NO BRAKING. OTHER CAUSES ARE POSSIBLE, BUT THE BEST WAY TO DESCRIBE THE BEHAVIOR OF THE BRAKING SYSTEM BEHAVED WOULD BE TO DESCRIBE IT AS THOUGH THE ABS HAD DISENGAGED ALL BRAKING ABILITIES SO THAT THE PEDAL HAD SOME FEEDBACK TO THE DRIVER, BUT NO DISCERNIBLE EFFECT ON SLOWING THE VEHICLE. IT WAS AS THOUGH THE ABS SOMEHOW TURNED THE BRAKES OFF. CONSUMER STATED THIS WAS A RENTAL VEHICLE. MY UNDERSTANDING IS THAT THE VEHICLE DID NOT HAVE ANY SPECIFIC WARRANTY SERVICE *AND* THAT THE WARRANTY SERVICE WAS NOT INDICATED FOR THIS PARTICULAR VIN FOR THE ONLY 'BRAKING ISSUE' THAT SEEMS TO AFFECT THIS MAKE/MODEL.*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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