Dodge Grand Caravan Complaints (2002)

290 consumer complaints on file.

#10065699April 7, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
UPON FRONT END VIBRATION AND SQUEALING WAS INFORMED THAT THEY NEEDED TO RESURFACE THE FRONT ROTORS AND PUT ON NEW BREAKS AT 23,000 MILES. THE STEERING GEAR AND HOSES WERE ALSO REPLACED AT 21,000 MILES. I FEEL THAT ANY MECHANIC WHO WAS TAKING THE FRONT END APART SHOULD HAVE NOTICED THE BREAKS WERE IN NEED OF REPLACING THEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065730April 7, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING VANS TRANSMISSION WILL JUMP INTO NEUTRAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064581April 5, 2004
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING, SERVICE BRAKES, HYDRAULIC
ON 6/11/03 VEHICLE WAS MAKING POWER STEERING NOISES & AUTO DR LOCKS WOULDN'T LOCK AT 15 MPH. REPLACED POWER HOSE, HOSE CLAMP & OIL TRANS. INFORMED I NEEDED NEW BRAKES (22, 153 MILES & DIDN'T REQ THAT THEY DO THIS WHEN I ARRIVED AT SHOP). 7/2/03 TOOK VAN IN 'CAUSE LEFT REAR (DRIVER SIDE) SPEAKER CAUGHT ON FIRE WHILE AT A GAS PUMP. WHILE AT GAS PUMP W/2 OF OUR 4 KIDS IN THE CAR. BRAKES THAT WERE JUST REPLACED PREV MONTH WERE SQUEAKING AS WELL AS THE STEERING AGAIN. (DEALER-BRAKES SQUEAK 'CAUSE THEY ARE METAL & THERE IS AIR IN THE STEERING LINE). 9/23/03 VAN BATTERY BLEW UP WHEN STARTED. REPLACED BATTERY. 12/3/03 STEERING MAKING NOISE DURING TURNS. REPLACED BOTH SWAY BARS LINKS. 12/29/03 STEERING IS VERY TIGHT & SHUDDERING AGAIN & AUTO LOCK BUTTON ON KEY CHAIN WON'T WORK. ORDERED NEW POWER STEERING RACK & RESEVOIR. THEN ON 1/6/04 TACH SPIKED AT 4K, VEHICLE LOST POWER & ENGINE LIGHT CAME ON WHILE ON EXPRESSWAY W/MY BABY IN THE CAR. DETERMINATION WAS THE TRANSMISSION SOLENOID ASSY FAILURE & REPLACED THE SAME. THIS COST ME $107 (WOULD HAVE COST MORE IF I WASN'T GIVEN AN EXTENDED WARRANTY FOR FIRE I HAD). 1/19/04 VAN WAS GIVING A BURN SMELL FROM UNDER THE HOOD ALONG WITH SMOKE. THEY FOUND A/C COMPRESSOR CLUTCH SHORTING IN COIL. A/C COMPRESSOR REPLACED & RECHARGED. 2/5/04 VEHICLE TAKEN FOR THE LAST TIME FOR LOUD POPPING SOUND UNDER THE DR'S FT AREA WHEN TURNING LEFT. ALL SUSPENSION PARTS TIGHTENED. NEXT VISIT IS REQ'D BY THE FL LEMON LAW TO GIVE THEM 1 MORE CHANCE BEFORE PAPERWORK CAN BE FILED. DONE ON 3/8/04 FOR STEERING NOISE WHEN STOPPED & JUST TURNING WHEEL. REPLACED PT THAT WAS REPLACED BEFORE: POWER STEERING PUMP RESEVOIR. PAPERWORK FILED FOR FLORIDA LEMON LAW ON 4/5/04,UNSAVE VEHICLE & FEAR FOR SAFETY OF FAMILY. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10063759March 24, 2004
SUSPENSION:FRONT:MACPHERSON STRUT
THE LEFT FRONT STRUT ROD HAS BROKEN AWAY FROM THE STRUT. THIS HAS CAUSED A LOAD POPPING NOISE WHILE DRIVE. THE VAN LEANS ALLOT MORE TO THE RIGHT THAN IT DOES TO THE LEFT. ALSO WHEN MAKING SHARP TURNS THE ROD ITSELF RUBS AGAINST THE TIRE CAUSING A VERY LOAD RUBBING NOISE WITH THE SMELL OF RUBBER BURNING. THE DEALER INFORMED ME THAT THIS PROBLEM IS NOT COVERED UNDER ANY WARRANTY THE CARS HAS OR HAD. BE CAREFUL OUT THERE. I THINK IS POTENTIALLY A BAD AND DANGEROUS PROBLEM. IT COST ME ABOUT 300.00 DOLLARS TO FIX THIS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063226March 15, 2004
STEERING: STEERING WHEEL/HANDLE BAR
ONCE VEHICLE WAS IN PARK STEERING WHEEL DID NOT LOCK. CONSUMER TOOK THE VEHICLE TO THE DEALER. HOWEVER, DEALER DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062002March 12, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION DIFERENTIAL BROKE IF BROKE DURING DRIVING MAY HAVE CAUSED VEHICLE TO LOCK UP AND CAUSE ACCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060705March 8, 2004
SERVICE BRAKES, AIR:SUPPLY:COMPRESSOR
WE PURCHASED A 2002 GRAND CARAVAN SPORT USED. WHEN I PICKED UP THE VAN AFTER GETTING SOME RECALL WORK DONE AT THE DEALER, I TURNED ON THE AIR CONDIONER AND THE MOTOR DIED DURING RUSH HOUR TRAFFIC. THEY HAD EXTENDED THE WARRANTY TO 70,000 MILES BECAUSE THE DRYER IN THOSE VANS IS KNOWN TO FAIL AND LOCK UP THE A/C COMPRESSOR. I BELIEVE THIS IS MORE THAT A PARTS ISSUE SINCE THE LOCKED COMPRESSOR KILLS THE MOTOR WHICH KILLS THE POWER BRAKES AND POWER STEERING. DURING STOPPING OR IN AN INTERSECTION, THIS COULD BE QUITE HAZARDOUS. ALL THESE DRYERS AND POSSIBLY COMPRESSORS SHOULD BE REPLACED BEFORE SOMEONE IS IN A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062826March 2, 2004
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
THE POWER STEERING HOSE RUPTURED AND/OR CRACKED RESULTING IN LOSS OF POWER STEERING AND FLUID. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051798February 12, 2004
SUSPENSION, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, SEAT BELTS:FRONT, SERVICE BRAKES, HYDRAULIC, STEERING
CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. SHE TOOK VEHICLE TO REPAIR SHOP ABOUT 20 TIMES BECAUSE IT WAS MAKING NOISES AND SQUEAKING WHILE DRIVING. MECHANIC COULD NOT RESOLVE THE PROBLEM. *AK THE DEALER REPLACED MANY COMPONENTS RELATED TO THE FRONT END NOISE. THE AIR BAG LIGHT WAS ILLUMINATED. THE TECHNICIAN DETERMINED THAT THERE WAS AN OPEN CIRCUIT. THE TECHNICIAN REPLACED THE PASSENGER SIDE AIR BAG. THE DRIVER'S SEAT BELT HAD INTERNAL DAMAGE WHICH MADE IT DIFFICULT TO BUCKLE AND UNBUCKLE THE SEAT BELT. THE CONSUMER STATED THAT THERE WAS A NOISE COMING FROM THE LEFT FRONT WHEEL. THE TECHNICIAN DETERMINED THAT THE FRONT PADS WERE WORN AND THE ROTOR WERE GROOVED. THE TECHNICIAN REPLACED THE FRONT PADS AND RESURFACED THE ROTORS. THE INNER TIE ROD WAS LOOSE AND CAUSED THE STEERING TO MAKE NOISE. THE TECHNICIAN REPLACED THE GEAR ASSEMBLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056889February 9, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
MY 2002 DODGE GRAND CARAVAN STEERING SYSTEM. THE STEERING SYSTEM MAKES A RUBBING NOISE, BINDING, VIBRATION, WANDERING AND PLAY IN STEERING. I TOOK IT TO STOCKTON DODGE IN CALIFORNIA. AT FIRST THEY PROMISED TO CALL ME BACK WHEN A RECALLED PART CAME BACK BUT NO CALL WAS MADE. THE LAST TIME THEY TOLD ME DODGE WAS INVESTIGATING THIS AND THERE IS NO KNOWN SOLUTION AT THIS TIME. THIS IS NOT ACCEPTAVBLE AND HAS A VERY HIGH CHANCE OF CAUSING AN ACCIDENT. IF THEY CAN'T FIX A CLEAR PROBLEM WHICH LOWERS THE CAR'S VALUE, IS DANGEROUS AND UNCURABLE, THEY HAVE A DUTY TO REFUND THE MONEY PAID UNDER THE LEMON LAW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056630February 5, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR 2002 DODGE CARAVAN WITH 23000 MILES DOES NOT MOVE WHEN SHIFTED INTO REVERSE. THE TRANSMISSION SLIPS AND GRABS. WE HAVE TAKEN IT BACK TO THE DEALERSHIP 2 TIMES FOR THE SAME PROBLEM AND THEY CAN NOT DUPLICATE THE PROBLEM THEREFORE THEY HAVE DONE NOTHING TO CORRECT THIS PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054259January 16, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
I HAVE A 2002 DODGE GRAND CARAVAN WITH 45000 MILES ON IT AND THE POWER STEERING HAS TO BE REPLACED, I THINK THAT IS PREMATURE & SHOULD BE CONSIDER AS A RECALL. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071115January 15, 2004
UNKNOWN OR OTHER
THE PROBLEM I AM HAVING IS THAT THE GAS MILEAGE IS WAY OFF. I AM ONLY 12 MILES TO A GALLON AND SHOULD GET ALEAST 18. I HAVE HAD IN FOR REPAIRS NUMEROUS TIMES AND ON SOME OCCASSIONS THEY WILL REPLACE A SENSOR OR A HOSE.WITHIN A COUPLE OF WEEKS IT IS BACK TO THE SAME OLD PROBLEM AGAIN. SOMETIMES THEY SAY THEY CAN FIND NO PROBLEM. WHAT DO I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069857January 15, 2004
STEERING, UNKNOWN OR OTHER, POWER TRAIN, ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL
I HAVE HAD NUMEROUS PROBLEMS WITH THE VEH SINCE IT WAS PURCHASED NEW , MAY 2002. VEH HAS A ROUGH IDLE WHILE STOPPED IN GEAR, DEALER STATES THEY ARE WAITING FOR A COMPUTER UPDATE. TO DATE STILL HAVE PROBLEM. PROBLEM WITH STARTER , SAME GRINDS ON FIRST START IN EXTREME COLD WEATHER. DEALER REPLACED 2 STARTERS AND FLYWHEEL. PROBLEM WITH TRANS, HARD BANG FELT WHEN SLOWING UP BETWEEN 8-5 MPH. SAID PROBLEM IS INTERMITTENT AND DEALER HAS NOT DRIVEN VEH LONG ENOUGH TO GET CONDITION. DEALER HAS REPLACED NUMEROUS PARTS OF TRANS, PROBLEM STILL EXIST. CAR HAS BEEN IN SEVERAL TIMES FOR POWER STEERING LEAK AND VIBRATION. NUMEROUS PARTS REPLACED. I HAVE CONTACTED CHRYSLER AND SPOKE WITH THE DISTRICT MANAGER AND ADVISED HIM OF ALL THE COMPLAINTS WITH VEH AND PROBLEMS THAT STILL EXIST. I TOLD HIM I DID NOT WANT THE VEH . HE ADVISED ME HE WOULD LOOK INTO MY FILE AND CALL ME BACK.ITS BEEN TWO MONTHS AND I HAVE LEFT HIM SEVERAL MESSAGES AND HE STILL HAS NOT RETURNED MY CALLS. HIS NAME IS [XXX]. CHRYSLER HAS LEFT ME NO CHOICE BUT TO FILE THE LEMON LAW. AS OF TODAY I AM WAITING FOR A HEARING DATE TOO BE SET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070483January 15, 2004
POWER TRAIN
THE VEHICLE HAS BEEN DROPPING OUT OF GEAR FROM DRIVE TO NEUTRAL INTERMITTANTLY SINCE I BOUGHT IT. THIS HAPPENS DURING DRIVING AND TURNING, BUT IT IS INTERMITTANT SO CHRYSLER AND DODGE SERVICE HAVE NOT BEEN ABLE TO DUPLICATE, THEREFORE WILL NOT FIX THE PROBLEM. THE FIRST TIMES I CALLED MY OWN DEALERSHIP IN DAPHNE, I WAS TOLD THEY DON'T HAVE A TRANSMISSION PERSON & TO TAKE IT TO MOBILE OR PENSACOLA TO BE REPAIRED. I TOOK IT TO MOBILE FINALLY IN JAN. '03, BUT THEY COULD NOT DUPLICATE PROBLEM. THEY KEPT THE VEHICLE FOR 2 WEEKS & LEFT ME WITH NOTHING TO DRIVE. THEY WOULD NOT EVEN GIVE ME A LOANER. NEXT I APPROACHED MY OWN DEALERSHIP IN DAPHNE AGAIN & REQUESTED A MEETING WITH THE DISTRICT MANAGER. THEY INSISTED ON CHECKING IT THEMSELVES BEFORE THEY WOULD TALK TO THE DISTRICT MANAGER, EVEN THOUGH THEY DIDN'T HAVE A TRANSMISSION PERSON. THEY CHECKED IT AND FOUND NOTHING AGAIN, AND FAXED THE INFORMATION TO STAR CENTER. I STILL HAVE NOT HAD THE PROBLEM FIXED NOR HEARD A WORD FROM THE DISTRICT MANAGER. ALL THE SERVICE MANAGER DOES IT ARGUE AND SMILE WITH MY COMPLAINTS. BOTH SERVICE MANAGERS FROM MOBIEL AND DAPHNE STATE THAT CHRYSLER WILL NOT REPLACE AND CANNOT REPAIR THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052766January 10, 2004
SEAT BELTS:REAR/OTHER
I AM CONCERNED AS TO THE SAFETY OF THE GEN3 SEATBELTS IN MY DODGE GRAND CARAVAN. I BELIEVE THEY SHOULD BE REPLACED AS UNSAFE BUT AM FORCED TO PAY MY DEALER TO DO IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052660January 8, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER, STEERING:HYDRAULIC POWER ASSIST SYSTEM, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, SERVICE BRAKES, HYDRAULIC
WHERE TO START, SINCE THE DAU WE BOUGHT IT IN 7/02, WE HAVE BROUGHT IT IN 3 TIMES FOR FAULTY WINDSHIELD WIPER PROBLEMS, WE LOST POWERING STEERING (THANK GOD MY WIFE WAS NOT DRIVING IT WITH OUR TWO SMALL KIDS), THE REAR HATCH DIDN'T WORK AND IT TOOK 3 MONTHS FOR US TO FINALLY GET IT FIXED, WE HAVE TO REPLACE THE BRAKE PADS AT 14,000 MILES, AND JUST RECENTLY THE ALTERNATOR HAD TO BE REPLACED. NOW THERE IS A PROBLEM WITH THE BRAKES THEY MAKE A HORRIBLE SOUND WHEN PRESSING ON THEM AND IS GOING INTO THE DEALER AGAIN NEXT WEEK. MY WIPER REFUSES TO DRIVE THE CARAVAN THAT WE BOUGHT SO IT WOULD BE EASIER FOR HER WITH THE KIDS, BUT SHE FEELS THAT SOMETHING ELSE IS GONNA GO WRONG. WE WROTE A LETTER TO CHRYSLER AND THEY RESPONDED "WE'RE SORRY FOR THE INCONVENIENCE". (THE DATE OF THE FIRST INCIDENT LISTED BELOW MAY NOT BE EXACTLY WHEN IT HAPPENED, THE PAPERWORK IS AT HOME.) *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050851December 20, 2003
UNKNOWN OR OTHER, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
LODGED A COMPLAINT WITH GOVERNMENT IMMEDIATELY AT WWW.NHTSA.DOT.GOV/HOTLINE -----ORIGINAL MESSAGE----- FROM: [XXX] ON BEHALF OF CND EVENING NEWS SENT: FRIDAY, DECEMBER 19, 2003 4:10 PM TO: [XXX] SUBJECT: FW: DODGE PROBLEM -----ORIGINAL MESSAGE----- FROM: [XXX] [MAILTO:[XXX]] SENT: THURSDAY, DECEMBER 18, 2003 7:36 PM TO: CND EVENING NEWS SUBJECT: DODGE PROBLEM HELLO MY NAME IS [XXX], I AM FROM BROOKLYN, NEW YORK. WHAT YOU'VE HAVE JUST REPORTED, ALSO HAPPEN TO HUSBAND [XXX] VEHICLE. THE ONLY THING IS THAT IT IS A 2002 CARAVAN. RIGHT NOW BROOKLYN DODGE SERVICE CENTER HAS OUR VEHICLE SINCE MONDAY 15 2003. WE'VE BEEN HAVING THESE PROBLEM SINCE MARCH 2002 TWO WEEKS AFTER WE BOUGHT THE VEHICLE. WE HAVE TRIED EVERYTHING TO RESOLVE THIS PROBLEM WITH DAIMLER-CHRYSLER. WE TOO ARE SEEKING THE HELP FROM A LAWYER THIS COMING MONDAY. PLEASE SEE THAT THE RIGHT PEOPLE GET THIS INFORMATION THAT THE GRAND CARAVAN HAS THESE PROBLEM AND MORE TOO. I WOULD LIKE THE NUMBER OR WEBSITE FOR THE NATIONAL HIGHWAY TRAFFIC AND SAFETY PLEASE. I AM [XXX] *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049766December 15, 2003
AIR BAGS
MY WIFE WAS DRIVING THE 2002 DODGE GRAND CARAVAN SPORT DOWN THE STREET AND TURNED RIGHT TO GO TO WORK. ALL OF A SUDDEN BOTH AIR BAGS DEPLOYED AND SHUT THE ENGINE DOWN. SHE DIDN'T HIT ANYTHING. THEY JUST DEPLOYED ON THERE OWN. THAT WAS FRIGHTENING, BUT JUST LUCKY SHE WASN'T ON THE HIGHWAY WHEN IT HAPPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049767December 15, 2003
AIR BAGS
MY WIFE WAS DRIVING THE 2002 DODGE GRAND CARAVAN SPORT DOWN THE STREET AND TURNED RIGHT TO GO TO WORK. ALL OF A SUDDEN BOTH AIR BAGS DEPLOYED AND SHUT THE ENGINE DOWN. SHE DIDN'T HIT ANYTHING. THEY JUST DEPLOYED ON THERE OWN. THAT WAS FRIGHTENING, BUT JUST LUCKY SHE WASN'T ON THE HIGHWAY WHEN IT HAPPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Grand Caravan