Dodge Grand Caravan Complaints (2018)

271 consumer complaints on file.

#11436744October 14, 2021
ENGINE, POWER TRAIN
I have a 2018 Dodge Grand Caravan I bought used from a CDJR dealer. I went on a 2,500-mile road trip in July 2021. The engine began running rough for about the last 500 miles. When we got home there was about 63,000 miles on the vehicle. I took it to a local mechanic at home in August and he said I had bad fuel so he put in a fuel treatment and had me fill up with premium fuel one to two times. This seemed to help only marginally. A month later I took the van to another mechanic and he determined that there was a misfire in cylinder #2. He performed a relative compression test and said the engine will need to be disassembled and inspected. He called a local dealer and found the warranty was 5 years/60,000 miles. He suggested I call my dealer because this shouldn't be happening even outside of the warranty. I did. They offered no solutions. Very frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436609October 13, 2021
STRUCTURE:BODY
Neither of my rear passenger doors will open. The driver's side quit 2&1/2 months months after I bought the vehicle in 2019 at around 44000 miles. The passenger side quit at around 60,000 miles in 2021. The doors just suddenly stopped working without any indication there was something wrong. They will not open electronically or manually. The only way to access the rear of the van is through the cargo gate. It is a very expensive fix and very dangerous if we were in an accident to be able to get passengers out along with being extremely inconvenient. I have seen multiple reports of this online. I do not know why there is not a recall on the part that is malfunctioning so quickly with regular use.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435347October 4, 2021
STRUCTURE:BODY
The hoods paint is bubbling up - I contacted customer care at Dodge they told me to contact you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429898August 20, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
A few weeks ago, the passenger side slider door became locked and will not unlock with the overhead dome controller nor the key remote. Cannot unlock manually. Now, a couple of days ago, the driver side slider door locked up too! The only access to the back seats is through the rear lift gate!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427873August 5, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2018 Grand Caravan. The contact stated that after refueling the vehicle, the driver’s side rear door failed to unlock. The contact stated that the safety feature activated and locked the doors while the vehicle was being refueled. The contact stated that the activation button to disable the feature failed to correct the failure. The dealer was contacted and informed the contact that the VIN was not under recall. The contact received an estimate for the inspection of the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427560August 3, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2018 Dodge Grand Caravan. The contact stated that the driver's side sliding door locking mechanism had malfunctioned and the door was stuck in the locked position. The door was unable to be opened from inside or outside the vehicle. The cause of the failure was not yet determined by the local dealer however the dealer was notified of the failure. The manufacturer was not contacted. The failure mileage was 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427391August 2, 2021
STRUCTURE:BODY
My sliding door does not open. I am worried that in the event of an accident the safety of the passengers (my children) in the backseat will be compromised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426673July 27, 2021
STRUCTURE:BODY
The driver's side passenger door suddenly locked and cannot be unlocked. This is a serious safety issue, as passengers can not exit that way in an emergency. We've gone online to see if there was an easy fix and there we found hundreds of owners with the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421893June 22, 2021
ENGINE, POWER TRAIN
We have a 2018 dodge caravan with 69,000 miles on it - the check engine light showed a misfire on cylinder 5, after taking it to multiple mechanics they all have told us its an issue with the head gasket or possibly needs a new engine. This should not be happening with such a new vehicle with so few miles on it. after doing some research I have learned this is a common problem with this year, make and model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417620May 18, 2021
ELECTRICAL SYSTEM
My driver side rear door will not open or shut at all. I believe the locking mechanism is stuck preventing the door from unlocking and opening. I have a child that rides on this side of the vehicle and if we was to have an accident no one would be able to get that door open to get to child. There was no warning to this happening. I just came out of no where and one day stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415498May 7, 2021
UNKNOWN OR OTHER
PASSENGER SIDE SLIDING DOOR STUCK IN LOCK POSITION AND WILL NOT OPEN AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415342May 5, 2021
VISIBILITY/WIPER
SPRAYER FOR THE WIPERS DOES NOT SPRAY CORRECTLY. LEFT SIDE IS VERY WEEK AND RIGHT SIDE DOES NOT SPRAY AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414210April 27, 2021
ELECTRICAL SYSTEM
THE REAR PASSENGER DOOR IS STUCK IN A LOCKED POSITION. IT CANNOT BE UNLOCKED MANUAL. THE LATCH IS COMPLETELY STUCK. WITH THREE KIDS, IT IS A SAFETY ISSUE FOR IT NOT TO OPEN. IT QUIT WORKING WITHOUT ANY WARNING AND THE VAN HAS LESS THAN 34,000 MILES ON IT. WE WENT IN TO CHURCH ON SUNDAY AND LOCKED THE DOORS WITH THE KEYLESS REMOTE. WE CAME OUT AND IT WOULDN'T UNLOCK. I SEE THIS IS AN ISSUE FOR MULTIPLE PEOPLE. THERE SHOULD BE A RECALL ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413636April 24, 2021
STRUCTURE:BODY
PASSENGER DOOR, ONE ON THE DRIVER SIDE, IS STUCK ON LOCK POSITION. I CAN'T OPEN MANUALLY OR KEY FAB TO DO ANY FUNCTIONS AS A DOOR. IT DOESN'T MAKE ANY NOISE, JUST WON'T OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413107April 20, 2021
STRUCTURE:BODY
THE LEFT SIDE PASSENGER SLIDING DOOR LOCKING MECHANISM FAILS AND STICKS IN THE LOCK POSITION. AFTER DOING SOME RESEARCH ON THE INTERNET IT HAS BEEN CLEAR THAT THIS IS A PRETTY COMMON OCCURRENCE WITH DODGE GRAND CARAVANS. IF I WOULD NEED TO GET MY BABY OUT QUICKLY FROM THIS SIDE OF THE VAN, THE LOCK MALFUNCTIONS AND THIS IS A HIGH SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412805April 19, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
DRIVER SIDE SLIDING DOOR STUCK ON LOCK POSITION CAN'T MANUALLY DOOR BUTTON ON DRIVER'S DOOR ALSO WON'T RESPOND AND FOB UNLOCKS OTHER DOORS EXCEPT THAT ONE. DOOR IS CLOSED AND LOCKED AND I HAVE SMALL CHILDREN IN CASE OF AN EMERGENCY THERE IS NO WAY TO OPEN THE DRIVER SIDE DOOR TO GAIN ACCESS TO THEM OR TO SAFELY GET THEM OUT OF VAN IT'S A KNOWN ISSUE IN VANS FROM OTHER YEARS AND NEVER RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407951April 13, 2021
AIR BAGS, STRUCTURE:BODY
SMALL OVERLAP VEHICLE ACCIDENT. DRIVER UNRESTRAINED. FRONT AIRBAGS FAILED TO DEPLOY. DRIVER FATALITY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11407422April 10, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM
2018 DODGE GRAND CARAVAN DRIVER SIDE PASSENGER SLIDE DOOR STUCK IN THE LOCKED POSITION WILL NOT RELEASE TO OPEN. VEHICLE WAS IN MOTION WHEN THE AUTOMATIC DOOR LOCKED, NOW IT WILL NOT UNLOCK AND UNABLE TO OPEN FOR NORMAL USE OR INCASE OF AN EMERGENCY. , PER DEALER THIS IS ONGOING PROBLEM AND ESTIMATED COST TO REPAIR $ 1100.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404964March 26, 2021
ELECTRICAL SYSTEM
WE WERE DRIVING OUR VAN FROM YERMO, CA TO LAS VEGAS, NV ON 3/25/2021. WHEN WE ARRIVED IN LAS VEGAS, THE DRIVER-SIDE REAR SLIDING DOOR BECAME INOPERABLE BECAUSE THE LOCK WAS STUCK IN THE ENGAGED POSITION. THIS OCCURRED WITHOUT WARNING; THE DOOR WAS OPERABLE IN YERMO AND THERE WERE NO UNUSUAL SOUNDS THAT WOULD INDICATE AN IMPENDING PROBLEM. AFTER A LITTLE RESEARCH, I FOUND THAT THIS IS A COMMON PROBLEM WITH GRAND CARAVANS, AND IS USUALLY CAUSED BY A FAILURE OF THE ELECTRONIC LOCK ACTUATOR. IT OFTEN OCCURS AFTER ABOUT 3 YEARS, OR 40K MILES. INDEED, OUR VAN WAS AT ABOUT 42K MILES AT THE TIME OF FAILURE. THE THING THAT TROUBLES ME ABOUT THE ELECTRONIC LOCK FAILURE IS THAT IT PREVENTS THE USER FROM MANUALLY UNLOCKING THE DOOR. IT SEEMS TO ME LIKE THE VEHICLE HAS BEEN DESIGNED TO COMPLY WITH 49 CFR 571.602 S4.3 FOR ONLY THREE YEARS. THEN DODGE CHARGES ~$1,100 TO REPLACE THE FAILED ACTUATOR, MEANING THAT THE ANNUALIZED COST TO THE DRIVER IS $367 PER REAR DOOR. WE HAVE FOUR YOUNG KIDS WITH AGES RANGING FROM 8 YEARS TO 5 MONTHS. THE INFANT CAR SEAT WAS PLACED ON THE PASSENGER SIDE, SO OUR OTHER THREE CHILDREN COULD ONLY REALLY ENTER AND EXIT THE VAN FROM THE DRIVER SIDE. THE FAILURE OF THE DRIVER-SIDE DOOR MEANT THAT WE HAD TO REMOVE THE ENTIRE INFANT CAR SEAT TO ALLOW THE OTHER KIDS EGRESS FROM THE VAN. HAVING ONLY ONE OPERATING DOOR IS NOT SUSTAINABLE FOR US, NOR IS SPENDING $733 PER YEAR TO KEEP BOTH DOORS OPERABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404622March 24, 2021
STRUCTURE:BODY
DRIVERS SIDE PASSENGER DOOR WILL NO LONGER OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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