Dodge Durango Complaints

312 consumer complaints on file.

#11551072October 20, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2021 Dodge Durango. The contact stated that the vehicle was equipped with two-piece lug nuts. The contact stated that he had been working on the vehicle changing the tire and damaged the lug nuts causing lug nuts to bulge. The contact stated that he was concerned about removing the damaged lug nuts for fear of stripping the thread on the bolts. The contact stated he contacted a local dealer, the manufacturer, and the manufacturer of the lug nuts and was informed that there would be no assistance. The vehicle had not been repaired. The failure mileage was approximately 30,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547279September 29, 2023
SERVICE BRAKES
The braking system has failed twice on my Dodge Durango in a 9 month time period. I have had to press the pedal all the way to the floor in order to get the vehicle to stop. Upon taking to the dealership, they have confirmed the failure. There were no signs, messages in the vehicle, or warning lamps that there was an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542559September 5, 2023
EXTERIOR LIGHTING
The backup camera display is very bright with little or no dimming at night. Backing during the day in any scenario (trailer or not) is acceptable. The camera display being this bright at night reduces rearward visibility with the mirrors due to a loss of night vision. The bright backup camera display is especially an issue when backing a trailer at night since you must use the side mirrors (trailer blocks the camera). As with any backup camera, it has limited usefullness (for backing) with a trailer connected and therefore is not used. In order to use the mirrors, I must cover the display with something to block the light and wait until my eyes readjust to the darkness before backing up. The dealership acknowledged that my infotainment system was problematic and they replaced the infotainment system due to this and other issues. However, the same issues are still happening and when brought to the dealership again they stated I must now wait for the next update (unknown timing). They did not state whether this issue (or any of the other infotainment issues this vehicle has) would be fixed in that update. This may be an issue with my specific vehicle due to the other previous issues, as I do not know if others exhibit this or not. The date selected below is the most recent occurrence of the issue. It happens each time I need to back the trailer at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542154September 1, 2023
STEERING, BACK OVER PREVENTION: WARNINGS
Before we bought the vehicle we were questioned the steering to get fixed because they stated it was so so alignment issue. But after we purchased within a year we have to get the steering fixed multiple times. Dealership Capricorn that's it was just a loose bolt. This causes a stream safety concerns because there are times where we can't steer correctly or if the steering wheel is straight. The vehicle drifts to the right. Try to take it back another time. Was told by dealership that was a cosmetic issue and is no longer covered on the warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541918August 31, 2023
WHEELS
The Durango Hydroplaned and after I inspected the tires I noticed very bad wear patterns on the front tires at 17,500 miles both the inside treads on the front tires are completely worn off. I brought the car to the dealer and they confirmed the durangos alignment is out causing the tires to wear. They inspected the back tires and those were worn as well I feel like there is some type of manufacture defect and assembly defect causing the tires to wear prematurely. The pireeli tires have a UTQG: 500 A A rating that should wear to about 50K miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535531July 31, 2023
STRUCTURE
The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 55-60 MPH, the rear spoiler detached and struck the rear windshield. The contact pulled over and located the part. The contact received notification of NHTSA Campaign Number: 23V115000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 49,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532793July 17, 2023
STRUCTURE:BODY
I have an open safety recall on my 2021 Dodge Durango R/T. Upon receiving the paperwork in the mail I brought my car to a dealer to get it assessed. During that appointment, it was decided that I did need the recall part to be ordered and replaced. The dealer sent me on my way. I called back today to get an idea of when this would be performed and unfortunately, they said Chrysler did not have any parts available and that my part had effectively no ETA on it. I called Chrysler Customer Care to see what they could do in helping me locate the part. The service person on the other end of the phone told me that the car was safe to drive and there was absolutely NOTHING they could do for me and that I would have to wait. I then informed the service person I used to be a manager of a parts department for the CDJR brand and asked about the program that Chrylser has to expedite parts for customers. I have first-hand experience dealing with the expedition team and they always pulled through when I had my customers call in the past (less than a year ago). They would be able to acquire a part that had no ETA and get it to me usually within a week which was incredible for the safety needs of (at the time) our customers. The service person then informed me they had no idea and reiterated that there is nothing they can do and the vehicle is safe to drive. I need to put this complaint in because I have an open safety recall on my vehicle and the company that owns the recall and the part can not give me any estimation of when it will be taken care of and it is to be taken care of in a reasonable amount of time. I don't know who defines what reasonable is but having no estimate at all is certainly not justifiable. This recall is holding back business and personal driving because we as customers do not feel safe driving these long distances knowing that our vehicle could kill us or someone else due to this part flying off of our car and causing an accident with little to no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530778July 6, 2023
POWER TRAIN
Transmission cooling lines rub frame of vehicle causing lost in coolant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527300June 15, 2023
ELECTRICAL SYSTEM
An error pop up occurs frequently which blocks the screen (including the backup camera view) until cleared. The error message says “Uconnect Box requires service. Please visit an authorized dealer” This pop up occurs at random and can happen several times in a row. The spontaneity of the error means it can suddenly cover the backup camera view as you are backing up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521690May 12, 2023
WHEELS
Tire Pressure Sensors are not working properly. Every time I use the vehicle, I'm not sure if I need to pull over and check the tire pressure. The numbers are off considerably. It will not stay to adjusted tire pressure. It will randomly put out numbers for each tire The Dealer tried 3 times to fix the issue and followed a number of requested items to check from the Manufacture without success. They opened a STAR case. The case manager said it was weather related. This can't be, they are not just 1-2 pounds off, there generating random numbers. The dealer does NOT agree with the assessment. They also raised the issue to the regional engineering department. This was unsuccessful. This has been occurring a few months after I bought the car. NOTE: The pictures enclosed were all morning readings and the vehicle is garaged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517615April 18, 2023
STEERING
The contact owns a 2021 Dodge Durango. The contact stated while driving 63 MPH, the power steering assist warning light illuminated, and the steering wheel became firm. The contact was able to pull over on the side of the road. The vehicle was towed to the dealer and the dealer stated that no failure was found. The dealer suggested that the power steering control module software be updated. The vehicle was repaired but the failure persisted. The manufacturer was contacted, and the manufacturer approved the repair of the vehicle. The failure mileage was 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513627March 24, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On two separate occasions, while driving car engages into automatic braking with nothing in front of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513162March 22, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
The car has been having intermittent electrical problems and was brought to the dealer many times for repair. The "radio" system has been replaced twice after various electrical problems occurred. The car has also intermittently had a problem where the engine revs excessively and the car does not handle the way it should. It's almost like its a manual transmission that's not being shifted properly. The only way to stop the problem is to turn the car off, and back on which resolves the issues. It generally would then not recur for months. The dealer has not been able to reproduce that problem. Yesterday, while driving the car in heavy traffic, the engine revving problem happened twice. The second time I became very concerned and was trying to get out of bumper to bumper traffic to a safe place. While attempting to get to a place where I could pull the car over, I was moving forward very slowly (had released the brake, but not touched the accelerator) when the car in front of me was stopping again. I braked, and the car lurched forward with force and hit the other car. I braked harder and the car again lurched forward, hitting the other car a second time. I threw the car into park which stopped the motion. There were no serious injuries but both cars sustained damage and I called roadside assistance to tow my car to the dealership because I felt it was not safe to drive. The dealer repeatedly tells us there is nothing wrong with the car. Someone could have been killed or seriously injured. I am requesting an immediate investigation. There were no warning lights. This just happened, so the insurance has not inspected the car yet. It is at the dealership. The only "warning signs were the intermittent electrical problems which have occurred since we have owned the car. The engine revving intermittently started happening about a year ago. The problem with the car accelerating or jerking forward while breaking happened for the first time yesterday
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11510847March 8, 2023
AIR BAGS, SERVICE BRAKES, POWER TRAIN
The contact owned a 2021 Dodge Durango. The contact stated that while driving approximately 70 mph and turning in an exit veering to the right when the vehicle began reducing in speed and the vehicle was displaying numbers counting down on the instrument panel. The contact pulled to the side of the road where they turned the vehicle off and waited approximately 5 - 10 minutes before turning the vehicle back on and driving to the dealer. The dealer was unable to duplicate the failure therefore they were unable to diagnose the cause. The vehicle had not been repaired. Approximately 3 weeks after while driving approximately 40 mph when attempting to go on a roundabout when the vehicle began displaying the count down on the instrument panel. The contact attempted to apply the brakes however the vehicle continued to accelerate forward causing the contact to drop into the center of the roundabout. The air bag failed to deploy and the contact hit their head on the steering wheel. The contact also received whiplash and medical attention was needed. The contact was injured from the neck down the back. The vehicle was towed and deemed totaled. A police report was filed. The manufacturer was not made aware of the failure. The failure mileage was 44,722.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11509047February 25, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Periodic starting failure. Vehicle will not turn over immediately. It has a push button start. The safety of my children is at stake if my vehicle does not start during cold winter months when the outside temperature is below freezing. I am not sure I won’t shut off mid travel. It was suggested to be the type of fuel so I bought premium and it didn’t help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508515February 22, 2023
EXTERIOR LIGHTING
The contact owns a 2021 Dodge Durango. The contact stated that he noticed that water was leaking into the taillights on inclement weather days. The vehicle was taken to the dealer. Additionally, the contact sent photos of the failure to the dealer; however, the dealer informed the contact that they could not replace the taillights under warranty because no failure was found. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508486February 22, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2021 Dodge Durango. The contact stated that while the vehicle was parked in the garage, the vehicle failed to start. There were no warning lights illuminated. The vehicle was towed to the local dealer where it was diagnosed and determined that the frequency module needed to be replaced. The vehicle was repaired but the failure recurred. The contact stated that the vehicle failed to start without warning. The vehicle was taken to another local dealer, My Chrysler Dodge Jeep RAM FIAT (4650 E Pickard St, Mt Pleasant, MI 48858; (989) 773-6343) where it was diagnosed that the frequency module needed to be replaced but the parts were on backorder. The vehicle was not repaired. The manufacturer was contacted but provided no further assistance. The failure mileage was approximately 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504725January 31, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2021 Dodge Durango. The contact stated that while driving on three separate occasions at highway speeds, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The horn was beeping. Additionally, the windshield wipers, the brakes, and the power steering functionality became inoperable. The vehicle was taken to the local dealer where it was diagnosed there was corrosion on part numbers: 68490871AA (PCM, ECM, ECU Control module) and 68499393AA (PCM, ECM, ECU Control module). The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502325January 18, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
After about 3mins of driving my vehicle I started to smell burning plastic, a couple seconds later I saw a view black squiggly lines which was smoke which made me look around. At that point I saw the USB port engulfed in flames. As I was driving I panicked and pulled over on the side of the road and looked for something to put the fire out. I thankfully had a bottle of water in my vehicle which I was able to pour over the fire to put it out. I didn’t know what to do after that as there was no available Chrysler dealership in the area I was in so I went to Firestone and asked if someone could help me because I was scared to drive it not knowing if it would ignite again and my route home requires me to get on the freeway and didn’t want to risk something happening on the freeway. The guy from Firestone removed the charger from the port for me and told me I needed to take it to the dealership. I called Chrysler corporate to make them aware and made a service appointment. Without the bottle of water in the car I don’t necessarily know that the situation would have ended this way since the damage is isolated to the port and my charger only from what I can see. I wanted to make this report so that this can be brought to the attention of Chrysler and the necessary recalls and be published to prevent this from happening to anyone else .
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11502293January 17, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Water get inside the taillights and the lights stop working. Dangerous in night
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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