Chrysler Pacifica Complaints (2023)

196 consumer complaints on file.

#11599318July 5, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The check engine light came on suddenly and the vehicle stopped while driving down street. The dashboard read Park car safely. Engine is going to shut down. However, car stopped almost immediately leaving me stranded in the middle of a highly traveled state route. The Check engine code read Drive Motor A Inverter Performance. Mechanic stated it was an internal short in the transmission control module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598790July 4, 2024
ELECTRICAL SYSTEM
Dash displayed "no bus" at the range level along with every error message possible. All of a sudden it goes haywire. Can't tell what speed you're going, you can put gas to floor and no acceleration, power steering comes and goes, wipers turn on and off, let go of the brake and it accelerates on its own, you name it. Van will not shift in and out of gear and will not turn off even when holding down start button. We've taken it in three times second and third time was towed in, and now it's happening again. They can't find anything wrong with it (other than 60+ error codes). They reset the codes and then drive it and say it didn't happen to them so they have no answers. Third time taking it in they were able to reproduce the problem but don't have a definitive fix. Turning it on and off doesn't help, it happens each time at random points after turning back on (either immediately or a mile or two later). No idea the rhyme or reason as to when it happens that we can tell. I'm very glad it hasn't happened on the freeway! Because it's really unsafe. Last drive before the tow the hazards didn't even work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598280July 2, 2024
ENGINE
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated while driving on several occasions at various speeds, the message "Engine Will Shut Off - Please Stop Safely" message was displayed, and within 30 seconds the vehicle stalled. The contact observed a burning odor in the cabin of the vehicle. The vehicle was restarted after several minutes each time. The vehicle was taken to a dealer where the failure was not able to be replicated. The manufacturer was notified of the failure. The failure mileage was 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597799June 30, 2024
ENGINE
This incident occurred twice in the past 7 days. Once while driving within feet of a train tracks crossing and another while driving 65 MPH on a crowded freeway in Los Angeles. Both times, the car flashed a warning to “Stop Safely, vehicle will shut off soon” and then within 20 seconds I lost all power to the vehicle and struggled to get to the side of the road. After approximately 20 minutes of sitting there, the vehicle started again and drove normally. I understand there was a recent recall for this issue and it appears this is a continuation of that. This vehicle put my family’s life in danger twice in the past 7 days. Something needs to be done
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596830June 26, 2024
POWER TRAIN, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
While driving in heavy traffic in a construction zone of a two lane highway my vehicle alerted me to get over and stop because my vehicle was shutting down. The vehicle then slowed down more and more without break lights, causing vehicles to come up to my vehicle closely and almost hit me. Due to the construction there was no immediate place for me to pull over. I had to drive 3/4 of a mile like this with my child in the car. I was finally able to get to an on ramp with shoulder and pull over. We are lucky we were not plowed into by another car while this all was happening, or while we were waiting by the road. This issue is directly related to an apparent known issue on these cars, but not known to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596081June 24, 2024
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera displayed still images, with blackouts, or was inoperable. The failure had become more persistent and then became a constant failure. The contact had to restart the vehicle to regain functionality or correct the malfunction. While turning off and restarting the vehicle, the radio was randomly activated without driver input. The contact believed that the failure had caused additional failures with other control panel functions such as the radio, heating, and the A/C system failing to activate as needed. There were no warning lights illuminated. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 14,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595786June 21, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
This is a new 2023 Chrysler Pacifica Hybrid, it's only 1k miles and 1 month after the purchase, I experienced a sudden loss of power while driving in the afternoon on 6/20, there was a warning light that beeps and tells me I'm about to loss power. Fortunately I am still half mile away from freeway entrance, and I just stopped at a red light blocking vehicles behind me.... the car wouldn't start for a few minutes, and I finally get it to start after I open and close the door. The engine light has been on since the incident, and eventually went away the next day morning on 6/21, right before I dropped it off at dealership to get it checked. They read the code and confirmed it was transmission. The dealer told me they will know what to do by mid next week, and if a new transmission is needed it will be a few more weeks before it can be fixed. There was no loaner car, and Chrysler only gave me $40/day allowance for rental car which is not nearly enough to get any small car, let along a minivan.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594013June 12, 2024
UNKNOWN OR OTHER
I was driving my vehicle in a local road at speed about 20MPH and suddenly got a warning saying "Stop safely, Vehicle will shut off soon". Then the gas pedal stopped working. It was on the middle of the road. I switched off my car and started it again a couple of times and that warning was gone but the engine light was on. I was able to drive the vehicle and so the next day I went to the dealer to find the issue. After 4 days the dealer said they couldn't replicate the issue and also the engine light was not on anymore and so they returned my vehicle without doing anything. After a week I was driving on a freeway with all my family members (6 of us), 75 MPH the same thing happened again. I immediately pulled over to the shoulder, since the gas pedal was not working. I switched off the car and switched on then I drove the vehicle. This happened at least 6 to 8 times on my 300-mile drive. It was really scary that the vehicle got a weird warning and the gas pedal stopped working in the middle of the road. At one place there was no shoulder, so I had to stop on the road itself. After coming back, I dropped my vehicle with the dealer to find the issue. It's been 2 weeks but they are saying they couldn't replicate the issue. I bought this as a brand-new vehicle on April 2023, and it's just 14 months old.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591473May 30, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On the afternoon of May 26, 2024, I received a warning "Stop Safely - Vehicle Will Shut Off Soon". I pulled to the side of the road but was still in an active traffic lane in a traffic circle and cars had to stop and/or swerve to avoid hitting my car. If this had been at night my safety would have been even more greatly compromised. The engine promptly shut off and would not restart. I was towed to the nearest dealer which still has not diagnosed or repaired the car. This may be related to recall 23V-010 and the ongoing RQ24004, of which the dealer had no knowledge. I took delivery of the car, a 2023 Pacifica plug in hybrid, on March 25th and it has less than 4000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590905May 27, 2024
POWER TRAIN
I was driving on a busy road and my 2023 Chrysler Pacifica Hybrid told me "stop safely vehicle will shut off soon" and then it shut down in a matter of seconds, leaving my child and me in a dangerous spot. We were stuck in the middle of a busy road with cars whizzing around us and needing to make last minute lane changes. My car had only 2,037 miles on it when this occurred and already needs a new transmission. Prior to this, it had already been in service 4 times in 4 months. The Chrysler app shows that the vehicle has an "engine malfunction."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588537May 13, 2024
POWER TRAIN
Engine stalled suddenly putting everyone in car at severe risk. Error "Stop safely Vehicle will shut off soon".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587105May 6, 2024
ENGINE
Lost engine power on highway with warning on the dash "Stop Safely, Vehicle Will Shut Off Soon"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587023May 5, 2024
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
We purchased a brand new car and we have driven just 778 miles. Below are the things happened suddenly while driving on highway on our long planned trip and it screwed up entire journey. 1. Instrument cluster suddenly shown the error “service charging system” in the middle of highway when I was driving in 70 mph speed and the vehicle started applying heavy breaks automatically and speed dropped down from 70MPH to 25MPH in 5-6 seconds. Engine light is on as well. I’m unable to accelerate. Somehow luckily I was able to pull the car to right shoulder. We were scared that we will be in an accident due to sudden brake. 2. I tried stopping the car and then starting. It shown the same error couple of times. 3. After couple of times, I tried to press brake and push on start button, the brake hit me back and I’m unable to press the brake at all. 4. Instrumentation cluster shown series of messages like below.. a) Keyfob not detected in the car - We are still in the car and key fob is with us in the car b) Hybrid system not working 5. After some time car wipers automatically started and wiping very slowly. It could be because the battery is low and we are shocked to see why the wipers are started though there is no rain and also the Wipers control is in Off position only. 6. We in the car are shell shocked and my pregnant wife is still in trauma even after a week thinking about the incident. After calling SOS, the vehicle has been towed to nearest Heritage CDJR Dealer of Harrisburg. But they are not ready to inspect the vehicle right away. We waited for 4 hours and then we had to take the rental vehicle to restart our journey. It's been a week and the car is still with the Dealer. I along with my pregnant wife and 5 year old kid spent almost stranded for 8 hours during this entire drama. I have raised case with Chrysler as well. No update from the dealer service department though. This is a defect piece I received and I never wanted to drive again keeping life at risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582971April 15, 2024
ENGINE
I have had this van for just under a year. While driving on the freeway last year, it gave me a warning to pull over and that the van would shut down soon. When I took it to the dealership, the check engine light had turned off and I was told there was nothing they can do. On a recent 1000 mile family trip, we had the same thing happen 5 times. The van has currently been at the dealer for over two weeks and they are not able to tell us what is wrong with the van. This is a huge risk for safety as I was driving on the freeway at 70 mph with my family in the car and had no idea if I would be able to get out of traffic before the van shut down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583088April 15, 2024
VEHICLE SPEED CONTROL
I engaged the speed control (NOT adaptive speed control, also equipped on this car), and set my desired speed. I pressed and held the SET+ button to increase speed, as demonstrated at 1:27 on this video [XXX] from Mopar for an older model of this vehicle. When I released the button, the car continued to accelerate. Pressing Cancel or disabling speed control stopped the acceleration. This behavior is repeatable. I tested it several times on that drive cycle, and again on subsequent drive cycles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579484March 26, 2024
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that while his wife was driving 70-75 MPH, the message "Stop Safely. Vehicle Will Shut Off Soon." was displayed, and a chime sounded. Additionally, the check engine warning light and the turtle warning light were illuminated. The contact's wife was able to pull to the side of the road. The contact stated that after his wife turned off and restarted the vehicle, the message was no longer displayed; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) and NHTSA Action Number: PE22008 (Power Train). The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 9,832.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577540March 15, 2024
STEERING
It is possible to start the 2023 Pacifica and put it into Reverse and not be able to steer it, and have done so, and can easily recreate the issue repeatedly. Engine is on. Shift knob is on R. If vehicle is on a slope, it will drift down the slope (backing up in my case) and the steering wheel is locked and even though in Reverse, the drive train does not engage. In this instance, I've duplicated many times, it is as though it is in Neutral while steering wheel is immobile. Dealer (New Holland Auto Group, New Holland, PA) serviced it and told me there was nothing done, as they were able to replicate the issue as well. IF staying on the brake during the Start and Gear Selection, everything is working normally. If changing gears while not on the brake, which I have never experienced with any other vehicle ever, this is when the the above situation occurs. I have seen other similar reports on this issue on the Web.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577705March 15, 2024
ELECTRICAL SYSTEM
Vehicle was purchased in February 2023, starting in January 2024 when vehicle was running and stopped, auto/start stop would engage but the entire vehicle would shut down and not restart. We would have to shift to park, turn off, remove foot from brake then wait 1-5 minutes to restart. Took the vehicle into Rochester hills Chrysler jeep dodge and after several days of troubleshooting they replaced the steering module and claimed it was faulty. 24 hours after picking up the vehicle the same issue happened again. Took the vehicle back in annd they showed 15 different error codes that came up. Left the vehicle there for service and after a week of troubleshooting they were finally able to recreate the issue. They claim it was the RF transmitter in the tailgate causing the issue. If you are experiencing the same issues I recommend asking about the RF transmitter and steering module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572324February 16, 2024
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING, SUSPENSION, STEERING
The contact owns a 2023 BraunAbility Chrysler Pacifica. The contact stated that while driving at various speeds and using the power chair with hand controls, the drivability was terrible. While driving at various speeds, it was difficult to stay in the intended lane. The Lane Sensing feature was loose and failed to the vehicle failed to steer correctly. While driving at various speeds, the steering wheel was stiff. While making turns, the vehicle rocked. The driver turned the feature off. The contact stated that there was a 3- or 4-inch clearance between the underbody that was lowered once the driver and power chair occupied the vehicle, which continuously scraped the roadway. There was an abnormal rumbling noise detected from the vehicle. The ramp failed to unfold flat when exiting the vehicle. While using the ramp to enter the vehicle, the ramp was difficult to unfold. The vehicle continued to shake due to the exhaust system. Additionally, while utilizing the rear cargo area, the vehicle drove roughly. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565851January 16, 2024
FUEL/PROPULSION SYSTEM
Service hybrid electric vehicle system
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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