Chrysler Pacifica Complaints (2022)

204 consumer complaints on file.

#11531002July 7, 2023
POWER TRAIN, ENGINE
I was driving this vehicle, a 2022 Chrysler Pacifica Hybrid this evening, July 7th. The battery was operating on a charge of 1% and the gas tank was 1/3 full. I charged the battery earlier this morning but only for several minutes. This is a rental vehicle I have used for the last week with no problems. Vehicle was idle for about 3 hours prior to this incident. After starting the car at about 8:30 pm, I drove no more than several miles and received a warning that I needed to pull over “immediately” and that a vehicle shutdown was “imminent.” I did so and turned off the vehicle. I turned it on again and the “Check engine” light was on but the notice I received earlier was gone. I was able to drive the rest of the way home which was about 10 miles. I searched the vehicle and VIN later and determined this vehicle was under NHTSA Recall # 23V-010 which had been completed. I am reporting this defect because it seems to be similar to the recall shown as completed on the vehicle in January 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529547June 29, 2023
ENGINE
2022 CHRYSLER PACIFICA- Consumer submitted "motor vehicle defect notification form. The notification is in reference to "engine issues". The vehicle has been out of service at least 15 days to repair one or more substantial defects. 3 or more repair attempts have been made to repair the same substantial defect or condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527651June 19, 2023
POWER TRAIN, ENGINE
The vehicle had a safety recall performed on 3/28/23. The safety recall was to fix the problem of the vehicle shutting off while driving. On 4/23/23 while travelling on the highway at 70 the vehicle went into limp mode and started coasting. I had to drift to the side of the road. I was able to restart the vehicle after waiting 2 minutes. The same thing happened while traveling 70 mph on the highway in 6/16/23. It happened again on 6/18/23 while traveling at 55 mph on a country road. There was no shoulder so had to stop in the road. My families safety was put at risk because there was no warning the engine just stops and the car coasts to a stop. The vehicle has not been inspected by Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522183May 16, 2023
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
Everyday over the last two weeks, the minivan will just completely shut off while driving down the highway. I have to try to pull over and restart the minivan. This is particularly dangerous here in the southern California area.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520523May 4, 2023
ENGINE
The vehicle lost power and was not accelerating when pressing on gas pedal. The engine light came on but came off 4 days later. Took to the dealership. The engine light was no longer on. Dealer informed me of the recall and said it will take 2 to 3 days to fix. After 6 days the dealership has contacted me and said it'll be another 2 to 2.5 weeks as software update triggered a need to replace a module.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518558April 23, 2023
ENGINE
Van engine suddenly turned off while I was driving on a local highway on April 3, 2023. Six people were in the car. I was able to stop at a turning lane before an intersection, turned off the engine and after re-starting it worked again. I brought the car to the dealership and was told that there is a 03A recall that will fix the problem. It took 3 week to get an appointment to perform the recall fix. I was told not to drive the car during that time. - On April 20th, I brought the car to dealership for the recall fix. It took only 3 hours and I got my car back. - On April 22nd, I took my family to Torrance area. On the way home, while driving on the HOV lane of I-405 North, my van suddenly slowed down from 70mph - 40mph and continued to cruise at around 40mph. Even when I hit the accelerator, it wouldn't go pass 40mph. Engine light turned ON and a message popped up saying 'Vehicle will shut off soon, stop safely'. But I couldn't stop safely on a super-heavy-traffic freeway where everyone drove 70+mph. So I parked on the narrow shoulder on HOV lane, with cars zooming by. I turned off the engine, re-started it but the condition stayed the same. I turned it off again, this time waited 5 min before starting the engine and it finally turned back to normal. I am too scared to drive my newly bought van now. It is a family van, so my whole family always ride in the van with me. We are in Los Angeles traffic where people drive very fast. When the van shuts off in the middle of the fast moving freeway, it is an accident waiting to happen. It has happened twice in 3 weeks. It happened even after I brought the van in for the recall fix. - Chrysler Pacifica 03A recall fix is not fixing the problem. Please, help us. Pacifica Hybrid owners' lives are at risk every time they drive their vans. They also put other drivers at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517402April 17, 2023
POWER TRAIN
Vehicle would lose power unexpectedly at highway speeds and in town posing a major risk for an accident to occur. We brought the vehicle in for the recall-software update but vehicle continues to lose power. The only change is a warning that appears on the instrument dash screen to slow down/pull over because the vehicle is about to lose power. This is still a hazard at highway speeds and busy in town traffic driving because you are required to shut down your vehicle. Not acceptable on many levels and I would have assumed the recall would fix the actual functional disturbance and not just create a warning screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517378April 17, 2023
AIR BAGS, ELECTRICAL SYSTEM
The contact's mother had rented a 2022 Chrysler Pacifica Hybrid. The contact stated that upon his mother entering a gas station at a low rate of speed, she hit a divot in the road which triggered the vehicle's phantom braking to engage without warning. As the vehicle came to a sudden halt, the air bags deployed without incident. Due to the failure, his mother was taken to the hospital where she was treated for a concussion as well as multiple injuries to her neck, hips, nose, and right thumb; she also sustained severe burns and bruising to both hands and arms. A police report was filed. The vehicle was towed to an independent mechanic; however, the whereabouts of the vehicle are unknown. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11515944April 7, 2023
ENGINE
Car stops suddenly on highways and other road with a warning and red turtle sign on dashbaord . I was able to switch off the car for few min and then turn it on and get back to road again but it is happening while I am on road especially on highways it is very dangerous. I took car to dealer ship and they did some computer restart and send me home , the same issue happened even after that. Attaching pictures of the dashboard on each and every occurrence to notice the miles .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514826March 31, 2023
STRUCTURE:BODY
When locking vehicle and arming the alarm up on returning to vehicle in a parking lot no matter where. Upon return to vehicle before unlocking we notice vehicle rear tailgate is wide open. This has happened multiple times with a dealer not finding any cause. Now on our second case to have looked at. This is not good as anything in the vehicle is open to theft with me having no control of it. Happened on the road traveling to FL from IL leaving all of our belongings visible and available to take. Not good had luggage tools, guns all easily stolen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514339March 28, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I was driving around 15 mph and the van suddenly lost all electrical and engine power. I could not drive and none of the instruments were working. I could not turn on the emergency blinkers / hazard lights. I could not restart the van. No buttons were working. The van came to a stop with some bad sounds from the engine. I was on a hill and I had to keep my foot on the brake otherwise the van would start rolling backwards. I could not place the vehicle into park and the parking break did not work either. This means I was effectively trapped in the vehicle, in the middle of the road, unable to engage any hazard lights. I called my spouse and he drove to meet me. He opened the hood and after a minute the power returned and the vehicle displayed a "service electrical system" message. I was then able to drive the vehicle home about half a mile. Later that evening the vehicle again "died" and was unresponsive. Hours later it is still not turning on and will have it towed to the dealership. This complete loss of power has happened a few times before, but always when the vehicle was parked overnight and I discovered it was not working in the morning. But it would always turn itself back on after a few minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513707March 25, 2023
UNKNOWN OR OTHER
The sliding driver side rear door malfunctioned - either a sensor did not go off, or the door did not register the sensor. My 4-year-old female child pressed the button to automatically open the sliding door, and attempted to climb in the vehicle as it was sliding open. She accidentally hit the button again as she entered, and the automatic sliding door began to close. Her head became trapped between the sliding door and the vehicle frame, and the door continued to attempt to shut, crushing her head. She screamed and I pressed the button again, and the door began to open, letting her loose. She was in significant pain and did not settle quickly; she has a large knot and bruising on her head where the automatic sliding door trapped her, and has a headache. The door should have registered that her body was in the way of closing, and additionally should have stopped and re-opened when it made contact with her head.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11513661March 24, 2023
POWER TRAIN, ENGINE
The vehicle was part of the O3A recall notice and was taken in about 2 to 3 weeks ago to have the software "fix" done. Last evening while driving on the highway, the car gave the warning of safely exit road way, you are about to loose power. The power loss was immediate and was almost reended by the vehicle behind, but was able to get off highway with out accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513381March 23, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The vehicle will randomly stall out. We took it to the dealer to get it fixed, they kept it for a month and did a software update. It's been 2 weeks and it stalls out about 6 times a week still. It's very dangerous and we can't even use it on the highway. Only backroads. Chrysler and the dealership have said it can't be fixed and they are not taking responsibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513197March 22, 2023
FUEL/PROPULSION SYSTEM
The fuel line into the fuel tank and tank itself were leaking gas. It was not a large leak but it was enough to soak the felt lining underneath the gas tank. It made our garage completely smell of gas fumes and the fumes began to migrate into the home. The dealer originally took a look at it on 3/13/23 and determined that the fill line was just loose into the tank. However when we filled the tank with gas again on 3/20/23 the problem began again. It went back into the dealer on 3/21/23 and they are replacing the fuel tank and the fuel fill line. No warning lights or messages ever came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512580March 18, 2023
ENGINE
I am filing a complaint about unsatisfactory remedy of recall 03A/NHTSA 23V-010 and would like to make a motion for a hearing on this remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511669March 13, 2023
POWER TRAIN
Our Chrysler Pacifica hybrid had the software update related to the wiring short that has caused multiple Pacifica Hybrids to shut down. We had the recall "repair" on 3/9/2023. On 3/12, while driving on the interstate traveling 70mph, the warning popped up, indicating that a power shutdown was imminent. I had my entire family, kids, and elderly parents in the car with me. Fortunately, we were able to pull over safely, but had we been on the road during a busier time, we would have been in serious danger! Our Pacifica has less than 10k miles and has had no problems previously. The software "fix" was not a fix at all, and this is a huge concern since the entire reason for purchasing a van was to travel safely and conveniently with our children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511113March 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
On 3/6/2023 while driving on a freeway, my vehicle experienced a complete loss of motive power and the accelerator was unresponsive. The dash gave me a warning that the vehicle was off. On 3/7/2023, the same incident occurred twice while on the same freeway. on 3/7/23, I dropped it off at Moss Bros Chrysler Dealer in Riverside, CA for the loss of motive power recall I was just notified of. The software update from the recall was performed, and the service adviser informed me that it was successful and the issue had been resolved. On 3/9/2023, I drove it on the freeway, and again, the same loss of motive power occurred. This time, the dash warned me that vehicle shutdown was imminent, and a turtle icon displayed on the dash. However, the moment the dash displayed this information, all motive power was lost and the experience was identical to before the software update. This is a significant safety issue as the freeways in my area usually do not have any shoulders or areas that are safe to pull over on. This is a serious defect that poses a safety risk to anyone in the vehicle. It has not been fixed by the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510569March 7, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
While traveling at full highway speed, the Pacifica turned off entirely without warning. We had to navigate in traffic through 4 lanes to pull over with children in the vehicle. The vehicle would not turn back on after pulled over until hours afterwards. However we towed the vehicle to a dealership due to the safety concern
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509457February 28, 2023
ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Pacifica