Chrysler Pacifica Complaints (2022)

204 consumer complaints on file.

#11668932June 24, 2025
POWER TRAIN, VEHICLE SPEED CONTROL
STOP SAFELY vehicle will shut off Soon sign came while I was driver in 3rd lane on [XXX] in Virginia it shut off before I could pull to safety. Vehicle behind me slightly hit me on back. I got checked for dealer its fault in transmission. But I don't feel safe driving again since it shuts off while doing 65 mph. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11668738June 23, 2025
POWER TRAIN, ENGINE
While traveling at highway speeds, vehicle enters into "limp" mode with an in-dash warning "Stop Safely. Vehicle Will Shut Off Soon" warning and a red turtle warning symbol above the drive indicator. The vehicle immediately stops sending power to the wheels and it must be safely pulled over to the side. This was brought into the dealership for service and the car was returned as "repaired." But this has not been fixed. After the initial occurrence, this has re-occurred multiple times, most recently on 06/19/2025 and 06/21/2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666375June 11, 2025
POWER TRAIN
"Stop Safely Vehicle Will Shut Off Soon" Message and vehicle stopped in the middle of the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665757June 9, 2025
FUEL/PROPULSION SYSTEM
While at freeway speed (~75mph) "Vehicle Will Shut Off Shortly" warning appeared and lost propulsion. I pulled over and was able to get to a rest stop at reduced speed (~35mph) with the remaining battery power but it was not ideal as shoulder was limited due to road construction and could not leave vehicle on side of the road. Prior software update 03A / 23V-010 was performed as it looks to be a known condition. The software update does not repair the root cause of the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665557June 7, 2025
SEATS
The head rest will not lock into the upright position after using the Stow n Go feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665508June 7, 2025
TIRES:SIDEWALL
The van was going about 10 mph and the side wall just burst and went to flat right away and tire pressure warning came on. Yokohama had a recall for this same issue in 2022 but this DOT was not included. Nothing came in contact with tire or van when the issue occurred. This would have been a major issue if going full speed. Discount tire in Southaven MS stated the tire just gave out with no indication of anything hitting the tire. Yokohama refused to do anything as this is a BraunAbility handicap van which shows them as owner 1 to do the conversion through Chrysler. These Vans cannot be purchased through Chrysler directly. Yokohama did now even offer to report this issue internally as a complaint on the tire. I kept the tire for further inspection and investigation. I also have pictures and video of the tire prior to replacement. Tire Yokohama AVID S34 (S34RV) 236/65R17 104T. The P style is not indicated on the tire. I have 3 other tires remaining on the van with same tire/DOT (DOT 4UL8-PKX3321
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665459June 7, 2025
POWER TRAIN, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While I was driving this vehicle on the highway, the vehicle shut off and the engine light came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663795May 29, 2025
UNKNOWN OR OTHER, POWER TRAIN
My wife was driving our 2022 Pacific PHEV Limited with 4 kids on board suddenly went into limp mode while driving northbound south of [XXX] on [XXX]. Turtle signal was on dash with just seconds to get off freeway on limp mode. Pacifica had to be towed to Woodhouse Chrysler in Sioux City where it remains to this day. Changed PCIM and remains in limp mode. Chrysler approved hybrid transmission repair under hybrid warranty but dealer found not repairable and needs new transmission. Now Chrysler refusing to have transmission replaced under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661362May 15, 2025
VISIBILITY/WIPER
First of all, I would like to say that I received an "IMPORTANT SAFETY RECALL" notice citing that "certain 2022 Chrysler Pacifica vehicles failed to perform" However, my car's problem, though similar, is not quite the same as the problem mentioned by the Federal Motor Vehicle Safety Standard" - rear visibility. My car's DRIVERS' SIDE VIEW mirror is the one that poses the problem. When I put the vehicle in reverse, the right-side view mirror adjusts so that I can see the right backside of the vehicle. This, unfortunately, does not occur with the left sideview mirror. I can only see the ground. This an obvious determent to the safety of not only myself, but others as well. When I reported this irregularity to Hunter Dodge, I was told that was just the way the mechanism worked. I was told that there was nothing they could do. No one bothered to check it out. No one seemed concerned. This has been an issue since I purchased the vehicle. I don't know if anyone else has this same issue; but I feel that I am not the only one. This functionality necessary for the prevention of serious injury to pedestrians and/or property. Thank you, in advance for receiving this information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659877May 9, 2025
SEATS
stowing the 2nd row seat breaks the headrest. there are plastic washers in the headrest that break when the 2nd row seat is stowed more than once.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658127May 1, 2025
ELECTRICAL SYSTEM
Traveling at 70mph, the car displayed a message to "stop safely, vehicle will shut off soon". Code P0A43 DRIVE MOTOR A POSITION SENSOR CIRCUIT INTERMITTENT" was pulled. The van can not be driven safely on the road without the car alerting the driver that it will shut off soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658083May 1, 2025
ENGINE, POWER TRAIN
In 2024, our vehicle displayed a critical warning stating: “Stop safely. Vehicle will shut off soon.” While driving on the highway, the vehicle began losing engine power—a terrifying and dangerous experience. We immediately took it to the dealership, where they diagnosed a transmission failure and proceeded to replace the transmission. Unfortunately, we are now experiencing the same issue again this year. The vehicle continues to lose power and shut off while in motion on the highway, creating an extremely hazardous situation that nearly resulted in a serious accident. This ongoing malfunction poses a significant risk to the safety of drivers and passengers. Chrysler must take immediate responsibility by recalling these vehicles and replacing them with safer alternatives to prevent further danger to human life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656190April 22, 2025
SEATS
Headrest does not stay in the upright position in the 2nd row due to manufacturer defect. My child is supposed to sit there and now there is no headrest, thus putting his safety/life at risk. This defect has been frequently reported across multiple forms on the internet of other vehicles with the same make and model experiencing the SAME defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656046April 22, 2025
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654883April 16, 2025
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I bought a 2022 Pacifica Hybrid in October 2022. About 2 months ago(Feb 2025), while I was driving on the [XXX] highways, my car suddenly showed "Stop Safely Vehicle Will Shut Off Soon" and a turtle symbol. At this time, I was driving 70 MPH and the car started to slowly stop. Then, I tried to drive into a nearby Starbucks to check it out. I turned off the car. Everything was OK such as oil, coolant, a/c, windshield. Then I restarted the car and the "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol were gone. I thought it was okay, so I continued driving. 5 days ago (XXX), I had a trip to San Antonio. When I was driving close to Austin. My car showed "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol again. At this time, I stopped on [XXX]. I feel very dangerous for me, my wife and my 2 children. I feel very scared and confused when I am driving on [XXX] and the car stops like that. I feel like our lives are in danger while driving. Then "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol appear more frequently. My car has appeared "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol 6 times in 3 days. Yesterday was [XXX]. When I parked in my driveway, "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol also appeared. Every day, I must take my 2 children to school in my 2022 Pacifica Hybrid. Now, I feel very scared when driving. I do not know when "Stop Safely Vehicle Will Shut Off Soon" and the turtle symbol will appear again and will cause an accident for my family. We sincerely hope that you will consider and request Chrysler to help us check and fix this as soon as possible. Thank you very much. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654736April 15, 2025
POWER TRAIN
My 2022 Pacifica Hybrid is experiencing a known transmission issue as identified in TSB 21-042-24 My VIN falls squarely within the build date window. The bulletin instructs dealers to replace the transmission—not rebuild it. I am refusing an inferior repair that contradicts the manufacturer’s own instructions. I am requesting immediate escalation, in writing, confirming that my vehicle will receive a factory-new transmission in accordance with the TSB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654634April 14, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, SERVICE BRAKES
When driving on hybrid mode with battery charged up suddenly warning message showing “Transmission Failure” and message saying “Stop Safely Vehicle is going to shut off soon”. Breaks don’t work as normal when this happens and vehicle wouldn’t stop immediately. Feels unsafe to drive. Engine warning lights turn on and stay for a day after this happens. Checked with dealership and they mentioned recall is still being worked upon and not yet available. Tried reaching MOPAR directly but no response yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652908April 5, 2025
SEATS
The headrest on the third-row seat is loose and does not stay in the upright position. In the event of an accident, this could pose a serious risk to passengers, as their head could move forward, and the headrest may fall down, potentially causing neck injury or further harm.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650366March 24, 2025
POWER TRAIN
MAY CAR HAS STARTED REPEATEDLY FLASHED CHECK ENGINE LIGHTS AND WARNING SIGNS THAT THE VEHICLE IS ABOUT TO SHUT OFF SOON AND TO STOP SAFELY WHILE TRAVELING AT HIGHWAY SPEEDS. THE VEHICLE BECOMES UNRESPONSIVE AND I HAVE TO COAST TO THE SHOULDER OF THE HIGHWAY. AFTER TURNING OFF THE VEHICLE I AM ABLE TO RESTART AND CONTINUE DRIVING WITH THE CHECK ENGINE LIGHT ON FOR NEXT 2 TO 3 STARTS. THE DEALER HAS ALREADY ATTEMPTED TO REPAIR THIS LAST YEAR BY REPLACING THE TRANSMISSION, BUT THE PROBLEM STILL REMAINS AND HAS NOT BEEN FIXED. THE DEALER WAS NOT ABLE TO REPLICATE THE ISSUE AS THERE WAS NO ACTIVE CODES WHEN IT WAS BROUGHT INTO THE SHOP. SINCE THAT VISIT IN EARLY MARCH 2025, IT HAS HAPPENED AGAIN. I BELIEVE THIS IS RELATED TO NHTSA CAMPAIGN 23V010 AND CHRYSLER RECALL 03A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648879March 17, 2025
UNKNOWN OR OTHER
When reverse is engaged the screen goes blue and says camera unavailable... This is a current recall for this year and radio ...however it says 0 recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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