Chrysler Pacifica Complaints (2024)

73 consumer complaints on file.

#11656918April 26, 2025
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle, without warning, flashed the message “Stop Safely, Vehicle Will Shut Off Soon” and suddenly went totally unresponsive. It had shut down within 60 seconds. This was on day 4 of ownership and less than 1000 miles on the vehicle. We were unable to restart, shift, or get the vehicle to respond in any way. Upon reading further, this is the exact issue that over 67,000 of these models were recalled for in years 2017-2023 with transmission replacement as the required repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656849April 25, 2025
ELECTRICAL SYSTEM, ENGINE
1st time: I was exiting my driveway and dash presented with no torque and a picture of a turtle came up saying power issues. Running on hybrid engine at this time. Pushed down on gas and no power. I turned van off waited a few minutes, restarted, gas engine came on along with the engine light on dashboard. I was able to return van to the garage. Came in and called the dealership. Took car to dealership next day and they plugged it into the computer to check. They returned the van to me saying they gave it a reset and said I should be OK to go. I was leaving on vacation in a couple of days and gave me the OK to drive. Drove to SC from Ohio and all went well until the third day is when it happened once again...... 2nd time while in SC: Dash board gave warning, stop safely vehicle will shut off soon....engine shut down as I was turning left in traffic. Van was running on the batteries hybrid system with 26% left of charge. I took the van to a dealership to make sure it would be safe for us to drive home. They too plugged it into a computer and information came up about the battery. The tech told me it would be OK to drive home. They did not reset as they told me to take it to my home dealership to have them document the issue. Made it home safely, thank goodness. Dealership had the car for a week. They were told by Chrysler to open a case for the battery issues before they would OK ordering a new battery. They had my car for a week and Chrysler told them to reset and give the van back to me and have me drive the vehicle to see if it would happen again. My dealership shared with them it had happened twice but Chrysler refused to allow them to order a new battery and repeated to give the vehicle back to the owner after a reset and have the owner drive and see if it happens again. My feeling is Chrysler has no regard for my or my families safety. I did have the same experience with another hybrid Chrysler van I rented going 70 MPH on PA turnpike.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650381March 25, 2025
POWER TRAIN, STRUCTURE:BODY
The vehicle was purchased on 1/8/2025. On 1/13/2025, the vehicle had to be towed to the dealer because the transmission wouldn't shift to park. Dealer performed a software update to correct the issue. On 1/21/2025, the vehicle had to be towed to a dealer because the transmission wouldn't shift to park. Dealer replaced the gear selector. On 1/27/2025, the vehicle had to be towed to the dealer because it wouldn't shift to park. Dealer stated the battery failed. On 3/13/2025, the vehicle was taken to a dealer because the rear hatch opened on its own while driving and wouldn't close. Transmissions that won't shift to park present a serious roll away hazard that could injure or kill a person.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634443January 6, 2025
ELECTRICAL SYSTEM, ENGINE
A Concerning Safety Issue with the Chrysler Pacifica Hybrid Last week, I experienced a serious safety incident with my newly purchased Chrysler Pacifica Hybrid that I feel compelled to share. Just a mile from my home, my vehicle's dashboard displayed an alarming message: "Stop Safely Vehicle Will Shut Off Soon." Within moments, the van lost power and the steering wheel locked - fortunately while I was already stopping at a stop sign. The vehicle became completely unresponsive. After researching online, I found this was a known issue requiring a specific reset procedure: exiting the vehicle, multiple attempts with the start/stop button, and then restarting. While this eventually worked, both the Check Engine and battery warning lights remained illuminated during my careful drive home. My attempts to get assistance through Chrysler Assist were unsuccessful, with their only recommendation being to visit a dealer. At the dealership, they identified three diagnostic codes: B1945-13 B10EB-00 P0A78-00 While they performed a recall-related firmware update, the underlying concern remains: What if this failure had occurred on a freeway, in adverse weather conditions, or with my family aboard? More concerning is the discovery that this isn't an isolated incident. Similar reports are appearing across owner forums and social media, suggesting this is a widespread issue affecting Chrysler's hybrid vehicles. Despite apparent awareness of the problem, Chrysler has yet to implement a comprehensive fix. As a new hybrid vehicle owner, this experience raises serious questions about vehicle safety and manufacturer responsibility. While the automotive industry pushes toward electrification, ensuring basic safety and reliability should remain paramount.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632834December 28, 2024
ENGINE
I was driving at a speed of about 60 KM per hour .(The vehicle is just 8000 km on it.) The vehicle suddenly gave some sort of warning and engine shut down on the road.,and vehicle stalled in the centre of the road causing a serious safety issue for my baby and toddler in the vehicle. Luckily a tow truck was behind us who gave us some protection by stopping behind us. I turned on and off and after 10,15 minutes the vehicle started again. I am really nervous to drive this vehicle after this incident especially with my kids with me . Please advise. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631714December 20, 2024
ENGINE
Just bought the car from Bill Luke dealership and was driving it home. Within 15 miles of driving it from the dealership while on the highway the engine just stalled and quit on us. We managed to somehow pull to the side of the road. It was scary to dodge the cars behind us. The car just came back from Chrysler dealership after it needed a idcm to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630555December 13, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2024 Chrysler Pacifica. The contact stated while driving approximately 55 MPH, the braking system erroneously activated causing the vehicle to abruptly stop. The failure had occurred on several occasions while driving on the same highway. The contact stated that during the failure, the Forward Collision Avoidance: Adaptive Cruise Control was not activated. The vehicle was taken to the local dealer who was able to duplicate the failure, but the cause of the failure was not yet determined. The manufacturer was notified of the failure. The contact stated that the vehicle had been modified to accommodate a disabled driver and did not believe that the failure was related to the modification. The failure mileage was approximately 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624910November 13, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Adaptive cruise control slammed on brakes at least five times when nothing there in front or on the sides. First time I ended up with whiplash…now I hear it start to stop and I override system by speeding up. It also sometimes gets so close to car in front without braking so I have to manually brake. I’m concerned about being rear-ended if it slams on brakes for no reason. Five times there were no deer, people, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620093October 16, 2024
ENGINE, SERVICE BRAKES
dash reads Stop safely engine will shut off soon. Just before that the driver will loose power steering and brakes for a second. no acceleration or ability to stop safely have to just role and pray.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618960October 9, 2024
ENGINE
I bought a 2024 Chrysler Pacifica Hybrid Pinnacle [XXX]. On [XXX] I was driving. I was on a busy six lane road when the engine stopped working. The dash display showed a message to the effect of "Stop safely, vehicle engine will shut off soon" [the engine had already shut off when I saw the display]. The battery and engine lights displayed. The vehicle would not start and was towed to my dealership. They could find nothing wrong with the vehicle. They replaced the battery thinking it was dead from the desert heat sitting on the dealer lot prior to sale. The car worked until [XXX]. My daughter was driving, again, on a six lane road, when the engine died. The dash again showed the "Stop safely, vehicle...." [again the engine had already shut off when she saw the display}. The engine and battery light were again illuminated. Email notifications were sent to me showing alerts: Powertrain Malfunction, Charging system, Brakes & Suspension Antilock Brake System. I had the car towed to my dealership. Again, the dealership replaced the battery but could find no cause. The car currently works. I have owned twenty autos in my life. I have NEVER had a vehicle stop working as I am driving it. This is an extremely dangerous situation; the risk of being rear ended by another driver at a high rate of speed is great. I have seen other posts from Pacifica drivers with the same issue. Putting any driver in an unsafe situation such as this needs correction; it is even more disturbing when it is a minivan designed for families with children. My dealership is as stumped as I am. Chrysler needs to address this immediately. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619024October 9, 2024
POWER TRAIN
We picked up a new 2024 Pacifica Hybrid Pinaccle with 85 mile on it on the evening of [XXX]. During rush hour on [XXX] in Atlanta on [XXX], the vehicle alerted "Stop Safely Vehicle Will Shut Off In < 2 Minutes". This caused the driver (my wife) to panic as this is Atlanta rush hour. Thankfully she made it to the shoulder from the far left lane before the vehicle shut down - thanks to some friendly drivers who acknowledged her sudden use of hazard flashers and loss of speed. She was able to restart the vehicle after a delay and get it off the interstate. This could have caused a major accident. During her 3.5 mile drive after she was able to get off of [XXX] in downtown Atlanta, the vehicle alerted and shut down another 3 times. When she finally got it home, it had 160 miles (total) on it. The dealer service department would not pick it up and advised we had to call Chrysler roadside assistance to come get it as we did not feel it was safe to drive to the the dealership. We were forced to pay $82.50 to have this towed as it exceeded the 4 mile radius Chrysler roadside assistance is authorized to tow a vehicle. Our dealer is the closest one to our house... The vehicle is displaying a code of P0A78. The vehicle is set to be towed to the dealer tomorrow for evaluation. I have photos documenting the warning message and error codes if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616261September 24, 2024
UNKNOWN OR OTHER
I purchased a brand new 2024 Chrysler Pacifica Hybrid on September 23th 2024. It was delivered the next day and after driving just for 2-3 miles, the vehicle gave me a warning that the was serious issue and the vehicle will shutdown in 1/2 minutes. I was fortunately slowing down to stop at a light when the incident occurred and barely managed to pull the vehicle over to an island to let the traffic behind me pass. The vehicle wouldn't move at all and there were couple of warning lights on the dashboard including the engine light. After couple of attempts, the vehicle started again and I managed to drive to a parking lot for the vehicle to be towed. This could have been dangerous if this had happened on a highway on a highspeed. The dealer in the process of looking into the issue..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615463September 19, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Got “Stop Safely Vehicle Will shut off soon” message twice. Vehicle shut off both times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614841September 16, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, POWER TRAIN
I had a warning telling me to Stop safely and that the vehicle will stop soon as well as the Start\Stop and Battery lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614649September 14, 2024
SEATS
We were rear ended on the highway, the driver seat broke a part came off and the back of the seat went back instead of staying upright. I’m not sure where the vehicle is after we released it to the insurance company on 09-11-24 The driver has back pain and the back of the seat didn’t stay where it should have. I’m not sure we haven’t talked to the dealership just a mechanic. The insurance company had an adjuster look at it and deemed it a total loss. No there was no warnings or any.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11611050August 27, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
While driving the vehicle home after purchasing it, the check engine light came on with an error message saying to pull over safely, the van would shut off in 2 minutes. The dealership had the van for 16 days and replaced the transmission. The first time driving it after receiving it back, the check engine light came on. The dealership claimed the code was not cleared from the previous repair due to being the same code. The same day we received it back again, the same error message appeared; however, it immediately shut off in the middle of the street and jerked forward into a curb. The dealership has had the car for 4 days this time, as of now has not looked at the car yet and will not provide a loaner car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609775August 20, 2024
POWER TRAIN
I was driving the vehicle and exiting the highway when the transmission disengaged and i lost all engine power to the vehicle. Luckily i was able to pull over safely out of the way of traffic but was very lucky it didnt happen 5 minutes earlier as i was in a work zone on the highway with no pull off or it could have been a major issue and potential caused an accident. I took it to the dealer and they said the transmission error went into a stored state and there was nothing they could do but i should keep an eye on it. 2 days later it did it again and i almost got rear ended trying to get over to the shoulder safely. I took it to the dealer and told them i didnt want the car back until it was fixed because its a huge safety concern and i didnt feel safe with me or my family in the vehicle. They have put over 1000 miles on it since and havent been able to recreate the issue and crysler wont let them warranty the transmission. This was a known issue on models prior to 2024 and the dealer has a high confidence its the transmission that needs to be replaced but they aren't allowed to replace it until they can replicate it with their computer attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609791August 20, 2024
POWER TRAIN
I purchased a 2024 Pacifica hybrid new off the lot (~1200 miles on it at time of purchase). Two weeks into ownership I was exiting the highway and I heard a clunk and lost all engine power on the vehicle and a warning screen came up telling me to pull over. I was able to pull over in a "safe" location where cars were able to see me and pull around me. I could not move anywhere else as the car has no power when I hit the accelerator pedal. I sat in the car for a few minutes and after a google search it told me to try turning it back on to regain power to limp it home and that worked (Check engine light still on). I took it to the nearest dealer and they told me that the code went into a stored state and they couldn't do anything and for me to just keep driving it and keep an eye on it. Two days later I had it happen again and i just barely made it to the shoulder but almost got rear ended. I took it into the dealer and told them they have to fix it as I don't feel safe in this car nor do I feel safe having my wife drive my children in it. They said this was a common issue with the transmission that was supposedly fixed in the 2024 but from what they are seeing it looked to be the same issues as prior years which requires a new transmission. They told me Chrysler wouldn't warranty it until they could replicate the issue with their computer attached. They have put 1000 miles on the car but haven't been able to replicate it. I have called Chrysler multiple times and they have a case file open but aren't taking action until the dealer can recreate this issue. This is a huge safety risk and could cause a major accident if it happened in a construction zone or somewhere where we couldn't pull off safely! This needs to be addressed and force Chrysler to fix these issues because I know I'm not the only one with this issue (according to many online forums).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609848August 20, 2024
SERVICE BRAKES
On a brand new vehicle with less than a few hundred miles, the electronic parking brake engaged and would not disengage until the battery was disconnected. This left an error code and the dealership replaced brake actuator. Then, the SafeHold feature started to randomly activate when vehicle started to move from a stop light or stop sign. An error message would display on the screen, the vehicle shifted itself into park and activated the parking brake. The message indicated the vehicle had to be turned off and restarted. After restarting, the parking brake would disengage and the transmission could be shifted back into drive. This happened in the middle of traffic. This did not leave any kind of computer error code and therefore the dealership was not able to address it. Separately, the parking brake would refuse to disengage after repeated attempts, again without an error code, and the dealership was not able to address it. The vehicle has currently been under inspection for over forty days in total, and over twenty days since the last incident. The "SafeHold" safety feature is an accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609212August 18, 2024
POWER TRAIN
We purchased a new 2024 Chrysler Pacifica Hybrid (the “Vehicle”) on [XXX]. At the time of purchase, the Vehicle had 15 miles on it. On [XXX], while driving on [XXX] with my wife and three children in the Vehicle, the Vehicle engine shut off. The first notice I had of a problem was the Vehicle engine shutting off while, at the same time, the dashboard indicated that the Vehicle would shut off in two minutes. The Vehicle did not allow me any time to get safely off of the highway; it just shut off, i.e., the warning did not actually give me two minutes’ warning. In light of the Vehicle engine shutting off unexpectedly, and because of the volume of traffic, I had to coast to a stop on the left shoulder. I was then stranded in the Vehicle in the left shoulder of [XXX] on a busy weekend morning, with other cars speeding by, with my entire family in the car. For approximately 15 to 25 minutes, my family and I sat in the shoulder of [XXX]. Eventually, after having tried numerous times to restart the Vehicle, it restarted. We drove the Vehicle to the nearest Chrysler service department. An employee identified a code, P0A78, which he indicated might be an issue, but he could not be sure without further diagnostics. He indicated that the error code did not create a concern that driving the Vehicle would damage its engine. We got back in the Vehicle and resumed our trip. About half an hour later, the Vehicle engine again shut off. Again, the dashboard did not give advance warning before shutting off, such that I had to again coast the Vehicle to a stop in the shoulder. After about 5 or 10 minutes, I was able to get the Vehicle started again, and I was able to drive it back to the service department. The service department let me know it believed that the Vehicle’s transmission needed to be replaced. Chrysler has since approved a buy-back of the Vehicle. This seems very similar to NHTSA Campaign Number 23V010000, though the Vehicle is a 2024 model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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