Chrysler Pacifica Complaints (2004)

896 consumer complaints on file.

#10420758August 19, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT ALL OF THE GAUGES ON THE INSTRUMENT PANEL MALFUNCTIONED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE ELECTRONIC CONTROL MODULE WAS DEFECTIVE AS A RESULT OF AN ELECTRICAL SHORT. THE CONTACT MENTIONED THAT THE MODULE WAS REPLACED THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE AND REFERRED HIM TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 88,000 AND THE CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414831July 23, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
WHILE CHECKING TIRE PRESSURE TPMS BROKE - FILED BY JIFFY LUBE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414329July 18, 2011
ENGINE AND ENGINE COOLING, STRUCTURE:BODY
STEERING BECAME DIFFICULT (TIGHT) WITH CATCHING DURING TURNS. DIAGNOSED AS A BROKEN VEHICLE ENGINE CRADLE FAILED ON 7 YEAR OLD VEHICLE WITH 60,000 MILES. CHRYLSER HAS ACKNOWLEDGED FAILURES OF THIS PART AND HAS PROVIDED A 10 YEAR 150,000 MILE WARRANTY FOR 2004-2005 PACIFICA'S THAT WERE OPERATED IN AREAS OF HIGH ROAD SALT USAGE (MINE WAS IN IL FOR 20,000 MILES. FOR SOME REASON CHRYSLER STATES MY VIN DOES NOT QUALIFY. SEE COPY OF LETTER BELOW: (THIS LETTER WAS PROVIDED BY A PACIFICA OWNER, NOT SENT TO ME.) THIS LETTER IS TO INFORM YOU THAT THE WARRANTY PERIOD ON YOUR CHRYSLER GROUP LLC PACIFICA'S FRONT ENGINE CRADLE HAS BEEN EXTENDED TO 10 YEARS OR 150,000 MILES, WHICHEVER OCCURS FIRST. THIS ENGINE CRADLE EXTENDED WARRANTY COVERAGE APPLIES TO CHRYSLER PACIFICA MODEL YEARS 2004-2005. WE ARE EXTENDING THE WARRANTY PERIOD ON YOUR FRONT ENGINE CRADLE BECAUSE SOME VEHICLES OPERATED IN AREAS OF HIGH ROAD SALT USAGE, MAY EXPERIENCE ENGINE CRADLE CORROSION RESULTING IN A DRIVE ABILITY VIBRATION AND OR/SHAKE. IF YOUR VEHICLE IS OPERATING PROPERLY, THERE IS NOTHING YOU ARE REQUIRED TO DO. IF YOU ARE EXPERIENCING THE CONDITIONS AS DESCRIBED IN THIS WARRANTY EXTENSION WITHIN THE 10 YEAR OR 150,000 MILE PERIOD, SIMPLY CONTACT YOUR DEALER TO HAVE REPAIRS PERFORMED. YOUR DEALER WILL INSPECT THE ENGINE CRADLE FOR PERFORATION CORROSION ON THE REAR CROSS CAR CRADLE SUPPORT AND REPLACE IF NECESSARY. IF YOU HAVE ALREADY EXPERIENCED THIS ENGINE CRADLE CONCERN AND HAVE PAID TO HAVE IT REPAIRED, YOU MAY BE ELIGIBLE TO RECEIVE A REIMBURSEMENT. YOU MAY SEND YOUR ORIGINAL RECEIPTS, INVOICES AND/OR REPAIR ORDER WITH ADEQUATE PROOF OF PAYMENT (COPY OF THE FRONT AND BACK OF CANCELLED CHECK, OR COPY OF CREDIT CARD RECEIPT, ETC.). PLEASE MAIL TO THE FOLLOWING ADDRESS FOR REIMBURSEMENT, YOUR CLAIM WILL BE ACTED UPON WITHIN 60 DAYS OF RECEIPT:
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10408051June 22, 2011
STRUCTURE:FRAME AND MEMBERS
2004 CHRYSLER PACIFICA. CONSUMER STATES DEFECT WITH FRAME ROTTING. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10407671June 21, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE RPMS BEGAN TO FLUCTUATE BETWEEN 4,000 AND 5,000 AND THE VEHICLE WOULD NOT ACCELERATE OVER 40 MPH. THE CONTACT NOTICED SMOKE ESCAPING FROM UNDER THE HOOD AND AS THE FAILURE WAS INVESTIGATED, FLAMES BEGAN ERUPTING FROM THE HOOD AREA. THE FIRE DEPARTMENT REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE IT WAS DEEMED AS DESTROYED. THE CAUSE OF THE FIRE WAS UNDETERMINED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V471000 (FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS) WHICH COULD HAVE BEEN RELATED TO THE FAILURE BUT THE CONTACT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10407694June 21, 2011
STRUCTURE:FRAME AND MEMBERS
TOOK MY 2004 PACIFICA IN FOR A ROUTINE OIL CHANGE/SERVICE AND WAS NOTIFIED THAT THE ENTIRE FRAME UNDER THE ENGINE IS RUSTING OUT. ACTUAL RUST HOLES IN THE FRAME. I HAVE ALSO NOTICED RUST ON THE BODY. THIS IS A GARAGE KEPT VEHICLE AND I BABY IT. FROM WHAT I UNDERSTAND, IT IS GOING TO TAKE MANY MORE COMPLAINTS ABOUT THIS ISSUE OR SOMEONE ACTUALLY DYING WHEN THE FRAME CRACKS AND CAUSES A SEVERE ACCIDENT BEFORE ANY ACTION WILL BE TAKEN. I JUST HOPE IT'S NOT ME OR MY KIDS, BECAUSE I WILL NOT RELENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406026June 12, 2011
STRUCTURE:FRAME AND MEMBERS
WHILE HAVING A OIL CHANGE PERFORMED MECHANIC NOTICED FRONT SUBFRAME HAD RUST HOLES IN IT. SUBFRAME NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10405580June 8, 2011
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE WHEN AN INDEPENDENT MECHANIC INFORMED HER THAT THERE WAS A HOLE IN THE ENGINE CRADLE DUE TO RUSTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402124May 19, 2011
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING, HE WOULD HEAR ABNORMALLY LOUD NOISES WHEN ATTEMPTING A TURN. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT HE NEEDED TO REPLACE THE ENTIRE FRONT SUSPENSION. THE VEHICLE WAS REPAIRED FOR THE FRONT SUSPENSION. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401010May 16, 2011
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE VEHICLE WOULD SUDDENLY STALL WITHOUT WARNING. THE FAILURE OCCURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS TOWED TO A DEALER WHO ADVISED HER THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 109,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400889May 14, 2011
STRUCTURE:FRAME AND MEMBERS
2004 CHRYSLER PACIFICA 76000 MILES AND SUBFRAME IS COMPLETELY BROKE OFF AND MY STEERING IS RIDING ON THE SUBFRAME. BASICALLY, MY CAR IS "COLLAPSING". I COULD TELL WHEN DRIVING IT, IT FELT UNSAFE. SO NOW I CAN'T EVEN SELL MY CAR TO PUT TOWARDS A NEW ONE. CHRYSLER DEALERSHIP IN ROCHESTER, MI LOOKED AT MY CAR AND I TOLD THEM IT WAS "CLUNKING", THEY COULDN'T FIND ANYTHING WRONG WITH IT??? LESS THAN 8000 MILES AGO THEY REPLACED THE FRONT END SUSPENSION ( AT THAT TIME IT WAS UNDER WARRANTY). IT ALSO HAS HAD THE ENTIRE TRANSMISSION REBUILT BY CHRYSLER. IF THIS DOESN'T QUALIFY FOR "LEMON" I DON'T KNOW WHAT DOES. WHAT IS OUR RECOURSE? I FEEL LIKE GETTING A LAWYER....JUST THANKFUL THAT I AND MY SON ( 13 YRS NOW), HAVE NOT BEEN KILLED IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400823May 13, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WAS HESITANT TO RESPOND. THE CONTACT WOULD HAVE TO APPLY ABRUPT PRESSURE TO THE PEDAL BEFORE THE VEHICLE WOULD ACCELERATE. THE FAILURE WOULD RECUR MOST OFTEN IN WARMER TEMPERATURES. THE VEHICLE WAS NOT TAKEN FOR INSPECTION BY A DEALER OR MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396010April 15, 2011
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT HEARD A LOUD CLICKING NOISE FROM THE FRONT END OF THE VEHICLE. HE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO INFORMED THE CONTACT THAT THE SUB FRAME HAD RUSTED AND THAT THE ENGINE COULD POSSIBLY FALL OUT AND THAT VEHICLE WAS UNSAFE TO DRIVE. NO REPAIRS WERE PERFORMED. THE DEALER WAS CONTACTED AND ADVISED THAT THERE WERE NO RELATED RECALLS TO THE FAILURE AND PROVIDED NO ADDITIONAL ASSISTANCE. THE CONTACT DID NOT INFORM THE MANUFACTURER OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 157,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395856April 14, 2011
STRUCTURE:FRAME AND MEMBERS
2004 PACIFICA. THE UNI-BODY FRAME IS CRACKED AND RUSTED TO THE POINT WHERE IT WOULDN'T PASS INSPECTION.THE STRUTS AND STRUT MOUNTS, THE INNER AND OUTER U-JOINTS ALL NEED REPLACING. THE PAINT ALL OVER THE VEHICLE IS RUSTING THROUGH. VEHICLE IS KEPT IN GARAGE. I HAVE A 1998 CARAVAN THAT IS IN BETTER SHAPE.THERE IS DEFINETLY A PROBLEM WITH THE MANUFACTURING OF THIS VEHICLE. THERE ARE TOO MANY COMPLAINTS FOR IT NOT TO BE TAKEN SERIOUSLY.I OWN MULTIPLE CHRSYLER VEHICLES AND WOULD APPRECIATE SOME CONSIDERATION TOWARDS THIS PROBLEM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395882April 14, 2011
ENGINE AND ENGINE COOLING
I TOOK MY 2004 PACIFICA IN FOR AN ALIGNMENT AND WHEN THEY GOT IT UP SAW THAT MY ENGINE CRADLE HAD RUSTED BADLY AND WAS FALLING APART. I HAVE SEARCHED THE INTERNET TO SEE IF THERE HAS BEEN A RECALL AND HAVE NOT FOUND ONE BUT HAVE FOUND MANY OTHER COMPLAINTS OF THE SAME THING HAPPENING. I GOT AN ESTIMATE TODAY AND HE SAID THE NEW ENGINE CRADLE WILL COST ME $3600 PLUS AROUND $500 FOR LABOR. THIS IS HORRIBLE. THIS IS THE NICEST CAR I HAVE EVER OWNED. IT WAS NEVER WRECKED AND I DON'T KNOW HOW IN THE WORLD THIS COULD EVEN HAPPEN. IT HAS TO BE A DEFECT THAT CHRYSLER SHOULD BE TAKEN CARE OF BECAUSE THERE ARE SO MANY HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395595April 12, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 35 MPH THE VEHICLE STALLED. THE VEHICLE ROLLED TO A STOP BUT WOULD NOT IMMEDIATELY RESTART. AFTER WAITING A FEW MINUTES THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED MOMENTS LATER AND THE CONTACT WAS ABLE TO TAKE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS REPAIRED. THE FAILURE CONTINUED. AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V113000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM)). THE FAILURE AND CURRENT MILEAGES WERE 104,432. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395624April 12, 2011
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
I BOUGHT MY 2004 CHRYS. PACIFICA 2 MONTHS AGO FROM A CARLOT. I TEST DROVE IT AND IT WAS DRIVING REALLY GOOD. I PAID FOR IT AND PULLED OFF THE LOT AND IT STARTED TRYING TO STALL ON MY EVERYTIME I PUSHED THE GAS IT WOULD DO IT THEN STOP FOR ABOUT A MIN THEN START AGAIN. IT WOULD JERK AS IT WAS TRYING TO STALL I FINALLY MADE IT HOME AND CALLED THE CARLOT AND THEY SAID TO TAKE IT TO THEIR CAR SHOP SO ON MY WAY THERE I STOPPED AT AUTOZONE AND HOOKED IT UP TO THEIR COMPUTER TO SEE WHAT IT WAS THAT WAS MESSING UP. THE COMPUTER "SAID" IT WAS THE CRANK SENSOR. SO WE TOOK IT TO THE SHOP AND THEY CHANGED THE CRANK SENSOR AND THE MOTOR LIGHT WENT OFF AND IT STOPPED DOING IT. THEY HAD IT FOR A WEEK AND THAT NEXT FRIDAY WHEN I GOT IT BACK I DROVE IT TO PAY A COUPLE BILLS AND IT STARTED IT AGAIN IT DID IT ABOUT 12 TIMES UNTIL IT FINALLY STALLED AND WOULD START BACK UP BUT STALL RIGHT AWAY UNTIL IT WOULD NOT EVEN START AGAIN. I LEFT IT IN THAT SPOT AND MY HUSBAND COME AND PICKED ME AND MY 3 KIDS UP AND THE NEXT DAY THE SHOP SAID TO BRING IT BACK TO THEM AND MY HUSBAND WENT TO PICK IT UP AND TAKE IT TO THE SHOP AND IT STARTED RIGHT UP AND DROVE HOME NO PROBLEM BUT THE CHECK ENGINE LIGHT WAS STILL ON THEN DROVE IT TO THE SHOP AND IT DONE IT 2 MORE TIMES. THE SHOP HAD IT FOR ANOTHER WEEK AND CHANGED THE CRANK SENSOR AGAIN AND FOUND OUT THE MOTOR MOUNT WAS BROKE TO AND FIXED THAT. I GOT THE CAR BACK AGAIN AND HAD IT FOR 2 DAYS AND IT STARTED DOING IT AGAIN. TOOK IT TO ANOTHER SHOP AND THE SHOP SAID THAT IT COULD BE ALL THE WIRING HARNESS AND SAID IT WOULD COST ME 3,000!!!!!!!! TO FIX I CAN NOT AFFORD THAT SO HERE I AM ONLY 2 MONTHS FROM BUYING A 10,000 DOLLAR CAR THAT I CAN NOT DRIVE THIS IS TERRIBLE AND SOMETHING NEEDS TO BE DONE ABOUT THIS HAPPENING TO THE SAME KIND OF CARS ALL THE TIME I AM A MOTHER OF 3 AND GOING TO SCHOOL AND WORKING I NEED MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10394452April 6, 2011
FUEL SYSTEM, OTHER
A SIMILAR INCIDENT HAS OCCURRED ON MY 2004 CHRYSLER PACIFICA AS STATED BELOW. "ON CERTAIN PASSENGER VEHICLES, THE FUEL PUMP MODULE AND THE POWER TRAIN CONTROL MODULE (PCM) SOFTWARE MAY ALLOW THE ENGINE TO STALL UNDER CERTAIN OPERATING CONDITIONS." THE MANUFACTURE IS STATING THAT BECAUSE OF MY VEHICLE'S VIN# IT WASN'T PART OF THIS RECALL# F44. IT IS CLEAR TO ME THAT THE SAME CONDITIONS THAT HAVE HAPPEN TO THE VEHICLES PART OF RECALL# F44 SHOULD PERTAIN TO ANY VEHICLE BUILT PRIOR TO THE DATES ASSOCIATED WITH THIS RECALL CHRYSLER IS RECOGNIZING FOR REPAIRS. ALL PACIFICAS SHOULD BE UNDER THE #F44 RECALL NOTICE, NOT JUST A CERTAIN PORTION. I'VE HAD TO REPLACE THE EXACT SAME ITEMS LISTED AS A NECESSARY REPAIR TO CORRECT THE PROBLEM. AS LIKE RECALL# F44, I TO HAD TO REPLACE THE FUEL PUMP MODULES, FOR THE LEFT AND RIGHT SIDE. HOWEVER, THE DIFFERENCE IS IT WAS OUT OF MY OWN POCKET FOR THESE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392444March 22, 2011
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT ANY SPEED, THE CONTACT COULD HEAR RATTLING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE FRAME UNDER THE ENGINE WAS SEVERELY CORRODED AND THAT THE ENGINE COULD POSSIBLY FRACTURE FROM UNDER THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381562February 11, 2011
FUEL SYSTEM, OTHER
TL* THE CONTACT OWNS 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FUEL GAUGE HAD MALFUNCTIONED AND WOULD PROVIDE INACCURATE FUEL LEVEL READINGS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THEY WERE UNABLE TO ASSIST BECAUSE THE VEHICLE WAS OUTSIDE OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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