Chrysler Pacifica Complaints (2023)

196 consumer complaints on file.

#11747793July 1, 2026
STRUCTURE:INTERIOR PANELS:SUN VISOR
The driver’s side sun visor broke off and was hanging by the electrical wires in front of my face while I was driving. It hampered my ability to see the road ahead. The dealer observed the situation and ordered a new sun visor which I had to pay for. The part has been on back order for several months now. In the meantime, I have to drive without a sun visor. The initial occurrence was hazardous since I was not able to see where I was going for the first few seconds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745970June 23, 2026
AIR BAGS
My Chrysler Pacifica is currently held at Glenn Chevrolet in Eminence, KY, for a mandatory side-curtain airbag safety recall. The repair will take at least 4 days or more, and the dealer has zero loaner vehicles. Chrysler corporate refuses to authorize a rental vehicle that safely and legally fits my family of six, capping reimbursement at $50/day. This amount only covers a 5-passenger economy car. Chrysler is creating an unreasonable barrier to a safety recall remedy by forcing me to choose between driving a defective, dangerous vehicle or illegally driving a rental car without enough seatbelts for my children. Frontline call center staff have repeatedly disconnected my calls when I have tried to resolve this size restriction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745905June 23, 2026
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 26V189000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745819June 22, 2026
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
On June 14, 2026, one day after purchase, while driving through the Mojave Desert on I-15 in temperatures exceeding 100 degrees Fahrenheit, the check engine light illuminated and remained on through Southern California. The vehicle required a jump start after being parked in a covered multi-level parking structure for 5 days in Long Beach California after which the check engine light cleared. On June 19, 2026, six days after purchase, during the return trip the high voltage hybrid traction battery failed completely without warning in active Las Vegas highway traffic. The vehicle lost all motive power and coasted to the roadside. Three minor passengers were aboard, the youngest age 13. The occupants were stranded in temperatures exceeding 100 degrees for approximately two hours awaiting a tow truck. The vehicle was towed to an authorized Chrysler dealership where the high voltage traction battery was confirmed failed and replaced under warranty. A valley pan oil leak was also discovered and hybrid software update were also performed. An outstanding curtain airbag safety recall had never been remedied prior to the breakdown. The towing company reported they had been towing multiple Pacifica hybrids with similar failures during the same Las Vegas heat wave, suggesting a systemic issue with the high voltage battery thermal management system in extreme heat. The vehicle had been purchased six days prior with fewer than 1,000 miles of ownership at time of failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11745018June 18, 2026
ELECTRICAL SYSTEM
The car keeps stating service shifter and jumps a gear. The time on the dashboard goes up an hour every time this occurs. The car was placed in park and the emergency park brake was applied and then popped into drive. This has occurred multiple times with the latest occurrence on today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743677June 12, 2026
UNKNOWN OR OTHER
Vehicle Year/Make/Model: 2023 Chrysler Pacifica Plug-In HybridVIN Number: [XXX] Current Mileage: 51,607 miles Incident Summary: While attempting to bring the vehicle to a complete stop in front of a Subway restaurant in Old Town, the vehicle failed to decelerate upon braking. Instead, it lunged forward unexpectedly without driver input and collided with the building structure. The check engine light did not illuminate until after the collision occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11743675June 12, 2026
ELECTRICAL SYSTEM
Was having issues with the Van starting got an alert on the dashboard to service shifter after reading what the issue may be it states that the BUS can connector is a manufacturer default we replaced the battery in the key fob, replaced the main battery and the auxillary battery and still having the same issue, Van is hesitating when starting and now nothing on the dashboard where the speedometer is will come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743162June 10, 2026
SEATS
The contact owns a 2023 Chrysler Pacifica Plug-in Hybrid. The contact stated that while driving at an undisclosed speed with the granddaughter seated in the rear driver's seat, the seat unexpectedly fully reclined and slid back and forth. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 18,062.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743293June 10, 2026
SEATS
Seat back falls to complete recline position and base slides forward and back. I googled it and found this has been happening since 2017 it is a safety issue. My Granddaughter was riding in the seat and it collapsed backwards. I don’t think there are a lot of these seats out there because it only on limited cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742833June 8, 2026
ELECTRICAL SYSTEM, POWER TRAIN, SERVICE BRAKES
While stopped at a traffic light on a downhill slope, my 2023 Chrysler Pacifica suddenly applied the brakes by itself and shifted into Park as I began to accelerate through the intersection. I did not touch the shifter. The vehicle locked up abruptly in the middle of the intersection. There were no warning lights, alerts, or messages before or after the incident. I had no idea as to what was happening. I was scared the car behind me was going to run into me.I was fortunate that she didn't This behavior is extremely dangerous and could have caused a collision. I have since learned that the 2023 Pacifica has numerous electrical‑system Technical Service Bulletins, and this appears to be an unintended Auto‑Park activation caused by an electrical or sensor fault. Vehicle details: 2023 Chrysler Pacifica, VIN [XXX]. I am submitting this complaint so this issue can be investigated as a potential safety defect affecting other vehicles as well. This incident scared me badly, and I no longer feel confident that the vehicle will behave predictably in traffic. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11741015May 30, 2026
ELECTRICAL SYSTEM, ENGINE
Purchased vehicle through Carvana with approx. 21,504 miles on 4/1/2026. On 5/5/2026, with only 22,269 miles, the dashboard lights came on and informed us that vehicle will shut off soon and to stop safely. We were traveling 75 mph down the highway. We had it towed to a Chrysler dealer. They couldn’t find a problem after a week. The second time we experienced the same issue was on 5/19/2026 at 21,493 miles. Again, we had it towed to the Chrysler dealer. They told us the same thing and even implied it was the way we were driving that was the issue. The third time we experienced this problem was on 5/30/2026 with 22,636 miles on the odometer. We will be towing it back to a Chrysler dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740603May 28, 2026
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
High voltage battery pack, Power Inverter Module (PIM), and HV charging system. PIM replaced twice (p/n 68381781AD, 8/4/25 and 8/18/25) after being found melted with arcing damage at HV connections. Battery pack has active BPCM fault codes and a recorded cell voltage excursion. Vehicle available for inspection. Vehicle lost all motive power without warning at highway speed on multiple occasions, requiring the driver to pull over. This occurred on a platform subject to recall 24V-536 (HV battery fire risk). A melted inverter and arcing at HV connections were found on a vehicle still being driven daily. BPCM data shows Cell 79 recorded a voltage excursion to 1,526 mV — less than half minimum safe operating voltage — stored in permanent memory. Yes. Lawless Inc. (Woburn, MA), authorized Chrysler dealer, confirmed fault codes PA121-00 and P0A43-00 on 8/4/25 and replaced the PIM. Vehicle returned 8/18/25 with same failure — dealer confirmed arcing damage and melted inverter. Three visits total; defect unresolved after two repair attempts on the same component. All three visits performed by authorized Chrysler dealer under 10-year/100,000-mile HV battery warranty. Stellantis warranty claim opened each visit. No police or insurance involvement. Red warning "Will Lose All Power" appeared on instrument cluster before each shutdown. Battery range has displayed erratically since 2/28/25 (~17,788 miles), when nonlinear discharge was first reported and dismissed. Active BPCM Level 2 safety fault (L2/L1 CELL MAX V CMP_FLT) remains present today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740365May 27, 2026
AIR BAGS
Side curtain airbags (CAB) for both sides are under recall dated Mar 2026, Recall 06D (NHTSA 25V189) and prior to that Recall 06C (NHTSA 25V302) dated May 2025, Dealer says that parts are on back order and I am on a "list" - It has been two months for 06D and over 6 months for 06D and I am still waiting. I have called FCA Recall Assistance, Chrysler Cares and the Dealer every 3 weeks and still no word on when parts will be available. Dealer is not able to "schedule" the repair nor estimate approximate date the parts will be available for my repair. Due to safety concerns of this Urgent Safety Recall, I do not feel comfortable using the vehicle to transport myself or my family and the manufacturer has sent me notices regarding the recall and "claims" the parts are available on their recall information website - I beg to differ since I have not been able to get anyone give me a time frame for repair of this safety recall... Action (lack of) from the manufacturer is not acceptable. I have notified my Family Attorney of all the contact notes (dealer, manufacturer, NTHSA) and mailings from the manufacturer, regarding this recall in the event something occurs related to the CAB's before the repair can be completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740045May 26, 2026
POWER TRAIN, FUEL/PROPULSION SYSTEM
While driving on the highway, the dashboard alerted that the engine would lose power, then the engine cut off and I had to coast the van to the shoulder of the highway. I was able to avoid hitting other cars, but there was no power steering or engine during this time. The vehicle has since been towed to our driveway, but it does not run. There was no warning lamp or messaging more than a few seconds before the engine quit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739626May 22, 2026
ELECTRICAL SYSTEM
While driving at 75 mph, my vehicle displayed warning to pull over because engine/vehicle would shut off. I was on the outside lane and had to pull over all the way to the right immediately. I had recently had my car inspected and no warning lights were on at the time of the incident, which put all 4 passengers in the vehicle at risk. This is the second Chrysler Pacifica Hybrid to display the same transmission failure. We took the van in for service and the issue was coded: POA43-00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739335May 21, 2026
AIR BAGS
The contact owns a 2023 Chrysler Pacifica. The contact received a recall notification, NHTSA Campaign Number: 26V189000 (Air Bags) however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738693May 19, 2026
ELECTRICAL SYSTEM
Driving home on our road at about 25 miles an hour. My foot was on the gas but it stopped providing acceleration. I hit the brake and the vehicle stopped. Being closed to home, I put the car in neutral and being on an incline was able to coast home. Once home, I put the car in drive and the power had returned. In checking the internet, I read that this car has had issues with the engine shutting down while in motion. I see that a software update will at least inform you ahead of the engine shutting down. I did not have that warning. I do not know if my vehicle had that software update(recall 03A). The car has 34,000 miles. Please keep me informed on any information on this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738257May 16, 2026
FUEL/PROPULSION SYSTEM, STEERING, POWER TRAIN
I was slowing down to turn left and felt a stutter, like when antilock brakes activate. Then a red triangle appeared on the display on the dash that said something like "pull over safely vehicle will turn off soon." I came to a stop to wait for oncoming traffic. When I hit the gas again it had barely any power and the power steering had disengaged. I was able to get through the left turn at about 3-5 mph. Shortly after I was out of the intersection (maybe 100 feet) the accelerator stopped giving any power. The vehicle was still able to turn on and I could use things like power windows, radio, and gear shifter (to go into neutral to push it to a better place to wait for a tow) but no thrust since. The mechanic said it seemed to be a problem with the hybrid battery and we towed it to the dealership since that was still under warranty. The dealership says it's the transmission and is in the process of figuring out which version of repairing it works for the warranty coverage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735500May 4, 2026
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Back up camera none functioning. When put in reverse it goes black, or goes blue and says “system not available “ at times the camera freezes and does not show correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734451April 28, 2026
POWER TRAIN, ENGINE
Vehicle randomly shuts off in EV or ICE mode usually when driving on highway at 60-70 mph; warning comes of “vehicle will shut off soon” check engine light and limp mode; eventually power goes off and steering also stiffens ; this happed multiple times, but the check engine like didn’t stay on long enough for the dealership to be able to read it! So I was give the vehicle back then the same thing happed over again! Very unsafe to drive, not feeling comfortable to drive!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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