Chrysler Pacifica Complaints (2020)

231 consumer complaints on file.

#11398749March 2, 2021
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY AND IDLING IN A PARKING LOT, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1348.*DT CONSUMER STATED VEHICLE WAS TAKEN IN FOR "SECOND OPINION."*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395480February 9, 2021
SERVICE BRAKES
BRAKES DID NOT ENGAGE WHEN PRESSED, LEADING TO COLLISION WITH CARS IN FRONT OF US BECAUSE VEHICLE DID NOT STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11389733January 25, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WENT FOR 1ST EVER OIL CHANGE, TECHNICIANS NOTICED COOLANT RESERVOIR WAS EMPTY (SHOULD NEVER BE) AND THERE WAS LEAKED COOLANT ALL OVER THE ENGINE AND BOTTOM OF CARS PROTECTION PADS (BAD ISSUE). TOLD ME (GET IT TO THE DEALER IMMEDIATELY), WHICH I DID, TAKING IT TO PHILLIPS CHRYSLER OF OCALA. IN ORDER FOR MY ENGINE NOT TO BLOW UP. I HAVE BEEN DRIVING THIS FOR 7000 MILES SINCE I PURCHASED IT WITH ZERO MILES. THE DEALERSHIP TECHNICIANS SAID (THEY HAVE NEVER SEEN THIS CONDITION) IT CAME FROM THE CHRYSLER OEM PLANT THIS WAY, SAID THAT ALL THE BOLTS TO THE COOLANT TEMPERATURE HOUSING THAT FITS ONTO THE ENGINE BLOCK WITH BOLTS WERE COMPLETELY LOOSE AND THE ONLY WAY FOR THIS TO HAPPEN IS THAT THE OPERATOR AT THE MANUFACTURING PLANT THAT ATTACHES THESE UNITS TO THE ENGINE DID NOT OR FORGOT TO BOLT DOWN COMPLETELY THE COOLING UNIT TO THE ENGINE. THIS IS GROSS NEGLECT ON THE PART OF T HE OEM AND COULD HAVE EASILY CAUSED THE ENGINE TO FREEZE OR BLOW. CALL PHILLIPS CHRYSLER IN OCALA FL AT 352-732-7577 AND ASK TO SPEAK TO ABRIEL ARCHER ABOUT MR. KNAUER'S CHRYSLER PACIFICA V6.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384731December 23, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE SWAYED. THE SWAY, ELECTRIC STABILIZER, AND CRASH WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WALT MASSEY CHRYSLER DODGE JEEP RAM (602 WESTERN BYPASS, ANDALUSIA, AL 36420, (334) 226-8881) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 300. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367081October 29, 2020
AIR BAGS, SEAT BELTS
MY WIFE WAS STATIONARY AT A RED LIGHT WITH MY DAUGHTER IN THE SECOND ROW. A CAR APPROACHED THE LIGHT AND SLAMMED INTO THE BACK OF HER CAR II DON'T THINK THEY WERE SLOWING DOWN). SHE THEN HIT THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY AND THE SEATBELT DID NOT FULLY ENGAGE. AS A RESULT, SHE HIT THE STEERING WHEEL CAUSING FRACTURES, A CONCUSSION AND A MINOR BRAIN BLEED.*DT*DT*DT*JB*JB *TR*TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11352015August 29, 2020
VEHICLE SPEED CONTROL
STOPPED AT A LIGHT, VEHICLE STARTED ACCELERATING UNTIL 3000 RPM FOR 2 SECONDS WHILE ONLY BRAKE WAS PRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351382August 26, 2020
UNKNOWN OR OTHER
WHILE APPROACHING A STOP SIGN AND ALMOST COMPLETELY STOPPED THE ENGINE REVVED AND CAUSED THE VEHICLE TO ENTER THE INTERSECTION BEFORE I COULD STOP IT. THE ENGINE RETURNED TO IDLE A FEW SECONDS LATER. FORTUNATELY THERE WAS NO OTHER TRAFFIC AT THIS TIME. THE SECOND TIME THIS PROBLEM OCCURRED I WAS STOPPING AT A RED LIGHT AND ALMOST COMPLETELY STOPPED WHEN THE ENGINE REVVED. I HAD TO APPLY CONSIDERABLE BRAKE PRESSURE TO AVOID REAR ENDING THE VEHICLE IN FRONT OF ME. I OBSERVED THE TACHOMETER READ ABOUT 2500 RPM AND IT RETURNED TO IDLE AFTER ABOUT FIVE SECONDS. NO ERRORS OR OTHER INDICATORS OF A FAILURE WERE NOTICED. THIS VEHICLE HAD ALSO BEEN EXPERIENCING PROBLEMS WITH THE START/STOP FEATURE QUITE FREQUENTLY BUT NOT AT THIS TIME. I TOOK THE CAR TO A DEALERSHIP AND THEY SAID THE BATTERY WAS LOW CAUSING THE START/STOP ISSUES BUT HAD NO IDEA ABOUT THE ENGINE REVVING AND COULD NOT REPRODUCE THE PROBLEM. THIS VEHICLE IS BASICALLY NEW WITH APPROXIMATELY 2800 HIGHWAY MILES AND HAS ONLY BEEN ON THE ROAD SINCE THE END OF JUNE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350322August 19, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH POWAY CHRYSLER JEEP DODGE DEALER (13811 POWAY ROAD, POWAY, CA 92064), AND WAS INFORMED THAT PARTS WOULD BE AVAILABLE IN APPROXIMATELY FOUR WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324436May 13, 2020
AIR BAGS
TL* THE CONTACT RENTED A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH CRASHED INTO TWO DEERS. THERE WERE NO REPORTED INJURIES. THE DRIVER'S AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DALLAS FT WORTH AIRPORT. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 3,100. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11310289February 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN CONTROL ACCELERATION FOR 20 SECOND, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE BRAKE PEDAL WAS LOSING THE ABILITY TO HOLD THE VEHICLE, THE ENGINE RAV UP TO 7000 RPM AND THERE WAS A TICKING NOISE COMING FROM THE ENGINE AFTER THE VEHICLE COOL DOWN. THE VEHICLE WAS RESTARTED AND WAS DRIVING TO CHAMPAIGN CHRYSLER DODGE JEEP RAM DEALER, (1906 MORELAND BLVD, CHAMPAIGN, IL 61822) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297524January 6, 2020
SEATS
I JUST PURCHASED A NEW 2020 PACIFICA AND DISCOVERED IT HAS FIXED SECOND ROW SEAT HEADRESTS. THE USER'S MANUAL THAT CAME WITH MY VAN SHOWS ILLUSTRATIONS OF THE HEADRESTS WITH ARROWS POINTING TO THE HEADREST'S ADJUSTMENT BUTTONS ARE BUT THOSE BUTTONS DO NOT EXIST IN MY VAN. THERE ARE ALSO WRITTEN INSTRUCTIONS ON HOW TO ADJUST OR REMOVE THE HEADRESTS BUT I CANNOT DO THAT BECAUSE OF THE MISSING BUTTONS. THE DEALERSHIP VERIFIED THAT THE HEADRESTS ARE FIXED. THE FIXED HEADRESTS MEAN THAT MY FORWARD-FACING CARSEATS (THAT USE THE SEATBELT TO SECURE THEM) DO NOT FIT PROPERLY (SEE ATTACHED PICTURES) AND THEREFOR ARE UNSAFE. THE BASE OF THE CARSEAT SITS SQUARELY ON THE VAN'S SEAT BUT ONLY THE TOP EDGE OF THE BACK OF THE CARSEAT MAKES CONTACT WITH THE VAN SEAT, AT THE MIDDLE OF THE HEADREST. THERE IS A 1-4 INCH GAP BETWEEN THE BACK OF THE CARSEAT AND THE VAN SEAT. SINCE THE HEADREST IS NOT ADJUSTABLE THERE IS NO OTHER POSITION OPTION. THIS SINGLE LINE OF CONTACT MAKES THE CARSEAT UNSTABLE AND UNSAFE, NOT MATTER HOW TIGHTLY THE SEATBELT IS PULLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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