Chrysler Pacifica Complaints (2023)

196 consumer complaints on file.

#11554962November 13, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The power train system of our vehicle experienced a critical malfunction, as indicated by the "Service Charging System" error message and engine light on the dashboard, leading to a loss of power in the accelerator. We are willing to cooperate and make the vehicle available for inspection upon request. The abrupt loss of power in the accelerator at a high speed posed an immediate risk to the safety of my wife, two infants, and other road users, necessitating an emergency maneuver to coast to the side of the freeway. The dealer confirmed the error on Oct 30, 2023, and attempted to rectify the issue. Unfortunately, their efforts were not successful, as the problem recurred on Nov 11, 2023, after the vehicle was returned to us. The vehicle has undergone inspections four times. The first inspection occurred at the dealer on Oct 29, 2023. Subsequent inspections took place at the dealer on Oct 30, 2023, Nov 6, 2023, and are scheduled for Nov 14, 2023. Despite these thorough inspections, the recurring issue has not been successfully resolved. We remain open to facilitating any further inspections required for a comprehensive investigation. The vehicle was bought brand new with 12 miles on the odometer at the dealer with an illuminated engine light on Oct 29, 2023. Despite attempts to rectify the issue, the warning message persisted, and the incident on the freeway occurred on Nov 13, 2023. If you require any additional information or clarification, please do not hesitate to reach out. We expect urgent attention to this matter to ensure the safety of all Pacifica Hybrid owners. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548882October 8, 2023
ENGINE, POWER TRAIN
I was driving in Virginia in a rental and the check engine light came on then the following message came on "get to a safe place the car is going to stop". A few seconds later the vehicle shut off and stop in the middle of traffic. I did not have time to pull over. I turned everything off and restarted the vehicle it was fine for about a mile then it happened again. I waited about 10 minutes before starting the vehicle to take it back to the rental company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548285October 4, 2023
ENGINE
Vehicle has an auto start/stop feature which turns off the engine when the brake is applied and the vehicle is at a full stop. When stopped at a traffic light with the engine auto stopped, driver lets foot off brake when light turns green, but engine fails to start. Vehicle remains stopped in an active traffic lane, or potentially in the middle of an intersection. A chime and a display message guides driver to shift to park and manually restart the car. Has happened at least five times in 6,900 miles we have owned the vehicle. Dealer service department could not reproduce or find any log of the event occurring. They told me it needs to happen more frequently so they can reproduce it. I find other reports of this problem online going back to at least 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547017September 28, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My air conditioner went out in my car three weeks after purchase. I took it to the dealership. They replace several parts and said that there was an electrical issue they ran into. They said they had to get approval from Chrysler engineering in order to replace the part. The car was in the dealership for over a month. Other findings state that the air-conditioning unit was low on Freon. And several fuse arrays were not working properly. The car had apx 1600 miles on it when I had to take the car back to dealership for the AC issue . The dealership gave me back to my car after one month in the service department. On my way home. The car suddenly told me to get to a safe place as car was going to stop. I had to call Law Enforcement to move me out of an intersection, as well as called my roadside assistance to have it towed to the nearest dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545577September 20, 2023
ENGINE, SERVICE BRAKES
The contact rented a 2023 Chrysler Pacifica Hybrid. The contact stated while driving downhill at approximately 20 MPH, the check engine warning light illuminated, and the message "Brake Release" was displayed. The contact stated that the braking system malfunctioned, and the vehicle failed to stop while depressing the brake pedal before the vehicle stalled. The vehicle was pulled over to the side of the road and restarted. The vehicle was drivable, but the check engine warning light remained illuminated. The contact stated that the check engine warning light then turned off. The cause of the failure was not yet determined. The rental company was notified of the failure. The manufacturer was not contacted. The failure mileage was 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541622August 30, 2023
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that immediately after purchasing the vehicle, while driving approximately 5 MPH, the vehicle stalled. The following day, the vehicle was taken back to the dealer who was unable to identify the cause of the failure and no corrective service was performed. The contact stated that after retrieving the vehicle, while driving from the dealer the failure reoccurred and the vehicle stalled. The vehicle could not be restarted and was towed back the dealer. The cause of the failure was not yet determined. The manufacturer was not yet contacted. The failure mileage was 35.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541118August 28, 2023
POWER TRAIN
The contact rented a 2023 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and stopped in traffic, the accelerator pedal was depressed; however, the vehicle failed to accelerate. The contact shifted the transmission into park(P) and attempted to shift back into drive(D); however, the transmission failed to respond. The contact restarted the vehicle and the vehicle responded. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534992July 28, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I have a 2023 Pacifica with around 3k miles. I purchased brand new. In the few months that I have owned the vehicle, it has turned off about 5 times while driving. It loses all power. Engine, power, etc completely dies. I need to restart the vehicle, wait for start-up, and then I can continue driving. The vehicle has currently been at Arrigo Sawgrass Chrysler since 07/13/2023. Arrigo continues to say "They can not duplicate the issue and it does not show on computers " I called Chrysler Corporate for escalation. They told me that they have no record of the vehicle being in a repair shop until 07/25/2023. The bottom line is, this is a real problem. I have a 4-year-old, 2-year-old, and 2-month-old plus myself and my wife in the vehicle. What if this repeats and the car turns off in an intersection with a semi coming or worse? I understand the computer is not always accurate and it's a new vehicle. I do not feel safe if they return the vehicle without correcting the issue and do not want my family to be the test dummies for an issue that can be prevented. Chrysler is impossible to intervene and the dealership is only doing what they can. However, they don't get paid if they cant find issues so it's a tough situation.Thank you in advance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534732July 27, 2023
ENGINE
While driving I got "rear seat alert" followed by "Car Shutting down in 9 secs" message, it happened twice. The first time on Northern State Highway in NY. I was driving with my family, and the car unexpectedly shutdown happened. Nothing worked, I had no power, no steering, no brakes, all gone. Our luck was that I was already on the right lane and just had to let the car stop in the curbside. Because of the messages, we thought the rear door was opened or something. After a few minutes, after several tries, the engine started, and we exit the highway and parked on the local road to try to understand what happened. We decided to continue our trip on the service road. We end up on Ocenside, NY on a two lane, busy street and it happened again, but at this time I was not able to move the car to the curb, the car stop completely on the middle of the road, no steering, nothing. Because of the incoming traffic, our hazard lights alone were not enough to warn the coming traffic. We though that an accident was eminent, for which we called 911 for help. I could not get out of the car because of the speed of the incoming cars. After several attempts, the car turned on again, I parked on the curb and I called the AVIS Rental Roadside Assistance, because I was not going to put my family, including an 87 year old in jeopardy. After we got home from the long, stressful day. I searched internet and for my surprise, there were several posts (links) relating the same issue I had. Including recalls from Chrysler about a short circuit, which could even cause a fire. Chrysler issued a NO PARKING INSIDE note, which is hard to understand. I feel it is my obligation, as a family person, to report this incident, because this car should not be in the ROAD. Avis is currently RENTING this car. Furthermore, for my surprise, I saw a ad on NBC, 5pm yesterday, 07/26/2023. It is just a matter of searching on internet to see the DANGER that families are exposed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533897July 23, 2023
UNKNOWN OR OTHER
The motorized doors have no apparent safety features and will allow them to fully open and close even when obstructed. The rear hatch takes my full 200lbs body weight to stop from fully opening. It will lift the garage door and there is no safety mechanism to stop it from damaging the car door or the garage door. When closing it will not stop untilI use all my strength for about 20 seconds when it finally gives up. The open/close button simply reverses the direction. If something is pinched in such a way that stopping the door is the only way to reduce injury, it cannot be done. The door will simply keep reversing direction every time you push the button.... repeatedly moving against what is in the space. The side doors have similar issues. The button and door handle do not release the most, it only reverses the direction. Other vehicles I owned had some way to disengage the motor to prevent further injury. The 2023 Pacifica needs to be fixed to prevent injuries due to there being no method of disengaging the door motors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531529July 11, 2023
SEATS, UNKNOWN OR OTHER
With driver seated in the driver's seat, a child entered the vehicle and pressed the "Stow 'n Go Assist" button, instead of the "door close" button. From the Stellantis website: "There is a button on the B-pillar that allows for easier operation of the Stow ‘n Go feature. By pushing the Stow ‘n Go Assist feature, the front seat will move forward automatically to allow the second-row seat to be stowed. Pressing the button again moves the front seat back to its starting position" The driver's seat, while occupied, still moved forward, pinning the driver between the seat and the steering wheel. Pressing the "Stow 'n Go Assist" button again to attempt to free the driver resulted in an error message on the instrument cluster that an obstruction was detected, so the seat could not be moved (not exact wording, unfortunately). The driver, once calmed from the initial shock of the event, was able to force her way out of the seat (it was not easy for her to move out of the seat in this position), and only then did the seat return to normal operation. Van is available for inspection, we have NOT attempted to reproduce the issue, the event was reported to the local dealership and they indicate they will check for any TSBs or anything of the sort once it is there. Nobody has actually inspected it, and there were no warnings or errors related to this prior to the event occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531075July 8, 2023
ELECTRICAL SYSTEM, POWER TRAIN
2023 Pacifica puts itself in P while stuck in traffic then won't let us put in D. We had to shut off car and back on again to move the knob to D The knob was stuck in park it woukdnt let us do anything in middle of freeway traffic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528484June 23, 2023
ENGINE
1. Engine Light and the "A" warning light stay on while driving. 2. It's unsafe with family in the car; fear it will shut off on the highway. 3. yes, the dealer has agreed its a defeated part causing the engine to light to come on 4. No warning lights before driving a car for a week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521460May 11, 2023
ENGINE
I was driving the van a day after I bought it with only 42 miles on it, was going to make a turn onto a busy road and the car made a horrible noise and suddenly stopped. After a minute the 03A "fix" came on warning me to pull over safely but the car had stopped on it's own and would not restart, it was dead. Had I been on the highway when it happened it could have ended very badly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504935February 1, 2023
UNKNOWN OR OTHER
Purchased a brand new 2023 1/6 or 1/7 Jan 18 I ran over a speed bump and the the bottom of the van plastic cover was hit and had to take it into the dealership service center to have it re attached 1/24 family went on a 200+ mile trip and back with no problem 1/27 the van started to give me error msg Will add photo and video Unable to upload please provide me with email will send it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503376January 24, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
[XXX] Hi Team, I recorded this video on my New 2023 Pacifica Hybrid Limited which I purchased on Jan 17th.(I traded my 2017 Honda CRV EXL and remaining amount Financed with bank) The very next day I got these alerts while it was parked in my garage, The vehicle freezes all of a sudden, the bunch of alerts popup saying the safety features unavailable like, Blind spot Monitoring, Active lane keeping, cross traffic alerts, forward collision, etc. At the steering doesn't move. I took to the Dealer on Jan 18th and they were not able to figure what was going on, it was with dealer for 3 days 1/18, 1/19 and 1/20. The Dealer cleared the Check Engine light and gave back the vehicle. On Jan 22nd, the second time I got, I recorded as a proof of the issue to show the Dealer. The Vehicle is with Dealer (https://www.jaxcjdr.com/)as of now. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chrysler Pacifica