Chevrolet Trax Complaints (2018)

102 consumer complaints on file.

#11253650September 6, 2019
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT CALLED OURISMAN CHEVROLET OF MARLOW HEIGHTS AT 240-455-3386 (LOCATED AT 4400 BRANCH AVE, MARLOW HEIGHTS, MD 20748) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE BRAKES SQUEAKED. THE VEHICLE WAS TAKEN TO THE SAME DEALER WHERE THE ROTORS WERE CLEANED AND THE BRAKE PADS WERE ALSO CHANGED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD CONTACT THE DEALER REGARDING A LOANER VEHICLE; HOWEVER, THE CONTACT WAS NEITHER CALLED BACK NOR INFORMED WHEN THE RECALL PART WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,222. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245746August 28, 2019
SUSPENSION
2018 CHEVROLET TRAX. CONSUMER WRITES IN REGARDS TO LOWER CONTROL ARM SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER WAS INFORMED THE PARTS NECESSARY TO COMPLETE A RECALL REPAIR WERE ON BACK ORDER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246002August 23, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MIKE REED CHEVROLET (1559 E OGLETHORPE HWY, HINESVILLE, GA 31313, (855) 219-7194) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244440August 16, 2019
SERVICE BRAKES
I CALLED AND MADE AN APPOINTMENT AT HENDRICK CHEV BUICK GMC, 12050 W BROAD ST., RICHMOND, VA 23233 ON JUNE 29TH AND CARRIED MY VEHICLE IN. THEY WOULD NOT LOOK AT IT TO SEE IF IT NEEDED THE PART SINCE THEY HAD TO WAIT UNTIL AFTER JULY 1ST. I WENT BACK AGAIN AND THEY LOOKED AT IT AND SAID THE PART NEEDED TO BE REPLACED. AS OF TODAY THEY STATE THEY DO NOT HAVE THE PART. WHY CAN'T THEY GET THE PART?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242509August 8, 2019
SUSPENSION
I GOT NOTIFIED OF A RECALL AFFECTING THE LOWER CONTROL ARM OF THE CAR IN APRIL. ON JUNE 1ST I HAD AN APPOINTMENT AT DON MEALEY CHEVROLET (CLERMONT, FL) TO HAVE IT INSPECTED AND THEY FOUND THAT BOTH LOWER ARM CONTROLS OF THE CAR WERE AFFECTED. THEY CLAIMED TO NOT HAVE THE PARTS AND THEY WOULD BE ORDERED. I CALLED TO FOLLOW UP MULTIPLE TIMES AND WAS TOLD THEY STILL DIDN'T HAVE THEM. ON AUGUST 7TH I WENT IN FOR AN OIL CHANGE AND I WAS TOLD THE RECALL IS NOW 'DANGEROUS' AND THEY HAVE HAD PEOPLE IN LOANERS FOR UP TO 6 WEEKS NOW. THEY SAID THEY WOULD CHECK TO SEE IF THEY HAD THE PARTS THAT DAY. THE MAN SAID THEY DID AND THAT THEY WOULD REPAIR IT THAT DAY. HE THEN CAME BACK AND SAID THEY CAN'T FIND THE PARTS SO THEY HAVE TO GIVE ME A LOANER. NO ONE EVER CALLED TO SAY THAT MY CAR'S RECALL WAS DANGEROUS AND I SHOULD NOT BE DRIVING IT DESPITE THEM ALREADY DOING THE INSPECTION BACK IN JUNE. I NOW HAVE A LOANER AND NO IDEA WHEN THEY WILL REPAIR THE 'DANGEROUS' CAR I WAS DRIVING FOR MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241748August 5, 2019
SUSPENSION
ON 7/11/19 I TOOK MY VEHICLE INTO THE DEALERSHIP BECAUSE I RECEIVED NOTIFICATION THAT MY CAR WAS UNDER RECALL. RECALL #A182202370. THE CAR WAS INSPECTED AND FOUND NOT TO BE IMPACTED BY THE RECALL AND I LEFT. ON 7/19/19 MADE A U-TURN IN AN EMPTY PARKING LOT, I HEARD A LOUD CRACK AND THEN HAD A HARD TIME STEERING THE VEHICLE. THE RIGHT-SIDE PASSENGER TIRE OF THE VEHICLE HIT THE CURB AND THEN THE TIRES WERE TURN SIDEWAYS. I CALLED AND HAD MY CAR TOWED BACK TO THE DEALERSHIP BECAUSE I ASSUMED THE PROBLEM HAD TO DO WITH THE RECALL. THE SERVICE MANAGER FROM THE DEALERSHIP CALLED ME TO INFORM ME THAT THERE WAS $2200 IN DAMAGE AND THAT THE RECALL HAD NOTHING TO DO WITH THE ACCIDENT, THEY SUGGESTED I CALL MY INSURANCE COMPANY. MY INSURANCE ADJUSTER WENT TO THE DEALERSHIP TO INSPECT THE VEHICLE ON 6/30/19, WAS TOLD THAT THE VEHICLE WAS NOT UDDER THE RECALL. AFTER NOT HEARING FROM THE DEALERSHIP I CALLED THEM ON AUGUST 2ND AND WAS TOLD THE VEHICLE WOULD BE READY ON 8/5 OR 6. PRIOR TO CONTACTING THE DEALERSHIP, MY INSURANCE ADJUSTER TOLD ME THAT THE DEALERSHIP RE-TESTED MY VEHICLE WITH A SPECIAL TOOL AND FOUND IT WAS INCLUDED IN THE RECALL AND THAT THEY WOULD BE REPLACING AT LEAST ONE OF THE LOWER CONTROL ARMS. I ASKED MY SERVICE DEPARTMENT CONTACT ABOUT THE RE-TEST AND THE REPLACEMENT OF THE LOWER CONTROL ARM AND SHE INDICATED SHE DIDN'T KNOW ANYTHING ABOUT A NEW TOOL AND THAT THE SERVICE DEPARTMENT MANAGER DECIDED TO CHANGE BOTH LOWER CONTROL ARMS AS A COURTESY AND SHE ALSO MAINTAINED THAT MY VEHICLE IS NOT UNDER RECALL. I WENT ON TO THIS WEBSITE TO FIND OUT THAT THERE IS 1 UNADDRESSED RECALL. I AM CONTACTING YOU BECAUSE I DON'T THINK I SHOULD HAVE TO PAY OUT OF POCKET FOR THIS REPAIR AND THAT THE DEALERSHIP IS NOT TELLING ME THE TRUTH ABOUT THE SAFETY OF MY VEHICLE. I AM A COLLEGE STUDENT AND NEED MY CAR TO GET AROUND AND IT HAS BEEN IN THEIR POSSESSION SINCE JULY 19TH.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11241789August 5, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO VALLEY CHEVROLET (601 KIDDER ST, WILKES-BARRE, PA 18702, (570) 821-2772) WHERE IT WAS DIAGNOSED THAT BOTH LOWER CONTROL ARMS NEEDED TO BE REPLACED; HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER PROVIDED CASE NUMBER: 9-5407-849702. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241019August 1, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO ROUTE 66 CHEVROLET (8130 E SKELLY DR, TULSA, OK 74129, (918) 663-2300), BUT WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WOULD CALL THE DEALER AND ADVISE THEM TO PROVIDE A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240905July 31, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SOUTH POINTE CHEVROLET (9146 S MEMORIAL DR, TULSA, OK 74133, 918-481-8000) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240327July 29, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE VEHICLE WAS TAKEN TO SUNRISE CHEVROLET FOREST HILLS (105-20 GERARD PL, FOREST HILLS, NY 11375, (718) 263-7700), BUT THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234584July 24, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DON WRINGER CHEVROLET (7777 S GENERAL BRUCE DR, SUITE A, TEMPLE, TX 76502, (254) 598-4131) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234195July 23, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). CHEVROLET OF WAYZATA (16200 WAYZATA BLVD, WAYZATA, MN 55391, (952) 473-5444) WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE PROVIDED FROM THE MANUFACTURER FOR OVER THREE WEEKS. THE RECALL WAS ISSUED ON APRIL 18, 2019. THE MANUFACTURER WAS CONTACTED AND DID NOT KNOW WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER STATED THAT THEY WOULD LET THE CONTACT KNOW WHEN THE PART WAS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233172July 18, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION); HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GOODMARK CHEVROLET, 123 S ELM ST, COMMERCE, GA 30529, (706) 335-3196) DIAGNOSED THAT THE JOINT CONTROL ARMS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229254July 8, 2019
SUSPENSION
2018 CHEVROLET RAX. CONSUMER WRITES IN REGARDS TO FRONT LOWER CONTROL ARMS. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222232June 24, 2019
SERVICE BRAKES, SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). WHILE DRIVING AND APPLYING PRESSURE TO THE BRAKE PEDAL, THE BRAKES MADE A GRINDING SOUND. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO HESSERT CHEVROLET (6301 E ROOSEVELT BLVD, PHILADELPHIA, PA 19149, (215) 537-2377). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209477May 23, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. WHILE DRIVING ON A VERY CONGESTED HIGHWAY, ON-STAR ADVISED THE CONTACT TO TRAVEL AN ALTERNATIVE ROUTE AND GO TO THE NEAREST DEALER. THE VEHICLE WAS TAKEN TO APPLE CHEVROLET (1200 LOUCKS RD, YORK, PA 17404) WHERE IT WAS DIAGNOSED THAT THERE WAS A LOWER CONTROL ARM WELDING FAILURE. THE DEALER PROVIDED ALTERNATIVE TRANSPORTATION UNTIL A REMEDY WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 95258825086. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,500. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208688May 20, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION). THE CONTACT CALLED PREMIER CHEVROLET BUICK GMC AT 304-292-9446 (LOCATED AT 5392 UNIVERSITY TOWN CENTRE DR, MORGANTOWN, WV 26501) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MANUFACTURER DID NOT PROVIDE A LOANER VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208339May 17, 2019
SUSPENSION
THE CONTROL ARM WELD WAS IMPROPERLY WELDED ON BOTH SIDES OF THE CAR WHICH CAN LEAD TO FATIGUE CAUSING THE WHEEL THE RUB AND CAUSING AN ACCIDENT. AFTER BEING NOTIFIED BY ONSTAR OF THE POTENTIAL ISSUE I HAD MY VEHICLE INSPECTED. THE CAR FAILED INSPECTION. CHEVROLET IS CLAIMING THAT THERE IS NO RECALL AND THEREFORE NOT COVERED BY THE WARRANTY AND WANT ME TO CONTINUE TO DRIVE IT DESPITE THE DEALERSHIP STATING IT FAILED THE INSPECTION AND IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205049May 1, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT STATED THAT THE ONSTAR SYSTEM INFORMED HER THAT THE VEHICLE HAD A RECALL. THE CONTACT SPOKE WITH MATTHEWS'HARFREAVES CHEVROLET (2000 TWELVE MILE ROAD, ROYAL OAK, MI, 48067, (248) 658-8649) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT NOTICED THAT THE STEERING WHEEL WAS PULLING TO THE RIGHT. THE APPROXIMATE FAILURE MILEAGE WAS 7,600. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191788March 27, 2019
UNKNOWN OR OTHER
PURCHASED A 2018 CHEVY TRAX ON FEBRUARY 16, 2019. IT HAS BEEN AT THE DEALERSHIP TWICE, CURRENTLY, TO FIX AN ISSUE OF HAVING NO HEAT. GETTING READY TO SEND IT BACK TO THE DEALERSHIP AGAIN TO TRY AND FIX THE ISSUE OF NO HEAT. VEHICLE WAS LEFT RUNNING IN THE DRIVE WAY TO HEAT UP AND DRIVEN MORE THAN 20 MILES WHILE WAITING FOR THE HEAT TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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