Chevrolet Trax Complaints (2017)

114 consumer complaints on file.

#11279148November 9, 2019
VEHICLE SPEED CONTROL, STEERING
WHEN THE CAR WAS IN MOTION AND I WAS TRYING TO TURN IT WOULD GO. ALL THE LIGHTS CAME ON THE DASH BOARD AND THIS IS NOT THE FIRST TIME IT DID THIS. THIS IS UNSAFE AND HELP IS NEEDED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270975October 25, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V652000 (SUSPENSION). PINKERTON CHEVROLET (925 N ELECTRIC RD, SALEM, VA 24153, (800) 813-5960) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268460October 15, 2019
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE STREET, NORMAL SPEED AND THE CAR WAS STALLING ( LIKE A PUTT PUTT). I TOOK THE CAR IN TO CHEVY, THEY HAD IT FOR A COUPLE OF DAYS AND STATED THEY COULD NOT FIGURE OUT WHAT WAS WRONG WITH IT. I PICKED THE CAR UP AND ABOUT 15 MILES OUT, I PUT THE CAR IN REVERSE AND IT CUT OFF. I THEN PUT THE CAR IN PARK, IT CUT OFF, I DID THAT ABOUT 5 TIMES. I CALLED TO HAVE THEM TOW IT. THE DEALERSHIP STATED IT CUT OFF ON THEM THE NEXT DAY BUT AFTER 65 DAYS AND LESS THAN 200 MILES LATER THEY COULDN'T FIGURE OUT WHAT WAS WRONG WITH IT. THEY RETURNED THE CAR TO ME AND A WEEK LATER 10/15/2019 ITS BACK TO THE PUTT PUTT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258841September 29, 2019
ENGINE, SUSPENSION, WHEELS
I AM NOW BEGINNING TO THE EXPERIENCE SERIOUS PROBLEMS WITH THE CAR I CAN BE DRIVING AT 45 AT SHAKES AND VIBRATES AND THEN THIS SPEEDOMETER GO DOWN AND I HAVE TO PULL OVER AND IT CUTS OFF IN THE MIDDLE OF THE HIGHWAY I HAVE NOT DROVE IN THIS CAR OVER A WEEK BECAUSE OF THE SAFETY FEATURES THAT I FEEL I AM IN ATLANTA GEORGIA AND I TRAFFIC IS BUMPER-TO-BUMPER AND I DO NOT FEEL SAFE AND DRIVING THIS CAR SOMETHING THAT I HAD PURCHASED TO TREAT MYSELF TO PAY OFF MY CAR IS FAIRLY BRAND NEW WHEN I GOT MY CAR MY CAR HAD ONLY 6 MILES ON IT AND I HAVE MAINTAINED THE SERVICE ON THIS CAR THIS CAR IS DEEMED NOT TO BE SAFE FOR ME AND MY FAMILY ESPECIALLY MY SMALL GRANDBABIES I NEED SOMETHING TO BE DONE IMMEDIATELY WITH THIS CAR AS A CONSUMER I DID MY PART AND PURCHASING THE CAR AND I EXPECT GM TO DO THEIR PART BY STANDING BY ME BY BEING A LOYAL CUSTOM THIS IS MY SECOND GYM I DO NOT WANT THIS CAR BECAUSE IT'S NOT SAFE I AM SO AFRAID OF DRIVING THIS CAR THANK YOU VERY MUCH [XXX] CALL BACK NUMBER [XXX] I AM PRESENTLY A CDL DRIVER AND I KNOW THE IMPORTANCE OF HAVING A SAFE VEHICLE NOT ONLY FOR MYSELF BUT FOR THE OTHER DRIVERS THAT'S AROUND ME. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257684September 24, 2019
ENGINE AND ENGINE COOLING, SERVICE BRAKES, STEERING, FUEL SYSTEM, GASOLINE, SUSPENSION
MY NAME IS [XXX] , I HAVE 2017 CHEVY TRAXX I BOUGHT THIS CAR NEW WITH ONLY 6 MILES: I'M HAVING SOME MANY PROBLEM W THIS CHEVY TRAXX: BRAKES, COOLING SYSTEM, STEERING,BOTH FRONT LOWER-CONTROL ARMS AND MORE : I TOOK THE CAR TO JOHN MILES WHERE I GOT THE CAR FROM AND HAD THIS TESTED IT OVER 19 CODES REPORT: IT NOR SAFE FOR ME TO DRIVE IT MYSELF AND 1 SMALL CHILD IN THE CAR AND I LIVE IN THE ATLANTA GA; AND DRIVING THE GO UP 45 MILES PER HOUR THE CAR JUST VIBRATING AND SHAKING HAVE TO STOP THE CAR 2017 CHEVY TRAXX: I WANT A BETTER CAR THAT IS SAFE FOR ME TO DRIVE: I'M TRYING MAKE PAYMENT AND TRYING TO PAY TO FIX THE CAR JUST OVER $450.00 OF WORK AND IT HAS MAJOR SAFELY PROBLEMS: I NEED TO WHAT CAN BE DONE RIGHT NOW FOR THE ME AND MY GRAND BABY SAFELY MY CONTACT INFORMATION EMAIL [XXX] : ADDRESS IS [XXX] CELL # [XXX] PS MY DAUGHTER [XXX] HAS A 2016 CHEVY TRAXX WITH THE SAME MAJOR PROBLEMS AND HER CAR IS IN SHOP NOW AND THEY CAN FIGURE OUT WHAT WRONG W HER 2016 CHEVY TRAXX STTD OVER 3000.00 OF WORK DONE TO BE DONE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257325September 23, 2019
SUSPENSION, ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. WHILE DRIVING MORE THAN 45 MPH, THE FRONT END OF THE VEHICLE VIBRATED VIOLENTLY. THE VEHICLE WAS TAKEN TO JOHN MILES CHEVROLET BUICK GMC (950 DOGWOOD DR SE, CONYERS, GA 30012, (678) 561-3754) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS OVERHEATING AND THE ENGINE COOLANT VALVE EXTENSION, OXYGEN SENSOR, AND PASSENGER SIDE LOWER CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257545September 23, 2019
UNKNOWN OR OTHER
DO TO, LOWER CONTROL ARM WELD BEING DEFECTIVE, NOTICED THAT UNEVEN WEAR OF BOTH FRIEND TIRES NOTICED. THE CONTROL ARM WAS REPLACED ON 9/19/2019. WHO IS RESPONSIBLE FOR THE WEAR OF THE TIRES. NEED NEW TIRES. I MENTIONED THE WEAR TO THE ADVISER AND I WAS TOLD TO CONTACT THE COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257231September 22, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, SUSPENSION
ON THREE SEPARATE OCCASIONS, I WENT TO MY CHEVROLET STORE AND TOLD THEM ABOUT HOW MY GAS GAUGE WAS NOT WORKING CORRECTLY. I WOULD FILL MY TRAX UP, AND INSTEAD OF IT MOVING TO FULL, THE GAUGE STAYED AT 1/2 TANK. I NEVER KNEW WHAT THE CORRECT LEVEL OF GAS WAS IN MY VEHICLE. I EVEN TOOK PICTURES OF THE LEVELS BEFORE AND AFTER THE FILL UP, BUT THEY LAUGHED IT OFF, 3 TIMES AND SAID THERE WERE NOT ANY CODES COMING UP, SO IT WAS OKAY. THE 4TH TIME I WENT, ANOTHER COMPANY BOUGHT OUT THE PRIOR OWNER AND SAID HE HAD TO REPLACE THE MODULE. IT HAD WORKED FOR A FEW MONTHS BUT IT IS STILL DOING THE SAME THING. SO I DON'T THINK THE MODULE WAS THE ANSWER. MY CAR HAS DRIVEN VERY ROUGHLY SINCE I BOUGHT IT AND WHEN THEY DRIVE IT, I AM TOLD THEY CAN'T REPLICATE THE ISSUE AND I AM SENT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256216September 17, 2019
ELECTRICAL SYSTEM, STEERING
CAR JUST LOST POWER THEN SERVICE LIGHT CAME ON TELLING ME ABOUT POWER STEERING..CAR WONT CRANK OR DO NOTHING...TOWED TO DEALERSHIP ORDERED SO ETHING ELECTRCAL CKST 8LO.OO DOLLARS..NOW POWER S STEERING NOT WORKING AGAIN CAR WAS MOVING EVERYTHING SHUT DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252317August 29, 2019
SUSPENSION
A 2017-2019 CHEVROLET TRAX RECALL WAS ISSUED THAT WILL REPAIR PROBLEMS WITH JOINTS IN THE FRONT LOWER CONTROL ARMS THAT MAY HAVE BEEN IMPROPERLY WELDED, CAUSING THE CONTROL ARMS TO SEPARATE FROM THE SUVS. I HAVE BEEN TOLD NOT TO DRIVE THE VEHICLE DUE TO SAFETY CONCERNS. THE RECALL WAS ISSUED IN APRIL SO I HAVE NOW BEEN WITHOUT A VEHICLE FOR OVER FOUR MONTHS. NEITHER A CHEVROLET DEALER NOR THE CHEVROLET HEADQUARTERS WILL DO ANYTHING TO PROVIDE A RENTAL CAR UNTIL THEY CAN DETERMINE WHEN THEY CAN REPAIR THE VEHICLE. WHAT ARE MY OPTIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222890June 27, 2019
STEERING
I STARTED THE CAR ON TUESDAY 6-18 TO GO TO WORK AND AS SOON AS I STARTED IT, THERE WAS A MESSAGE ON THE DASHBOARD SAYING TO SERVICE POWER STEERING AND THE ERROR LIGHT WAS ON. I WENT AHEAD AND DROVE TO WORK (ONLY 1 MILE AWAY) AND IT TOOK ALL THAT I HAD TO STEER IT. FIRST CHANCE THAT I GOT, I CALLED THE NEAREST DEALERSHIP AND HAD IT TOWED THERE, AT CHEVY'S EXPENSE BECAUSE THE CAR IS STILL UNDER WARRANTY. WHEN THEY FINALLY HAD TIME TO LOOK AT IT, THEY SAID THAT THERE WAS AN INTERNAL ERROR IN THE POWER STEERING MODULE, THEY HAVE TO REPLACE IT, ACCORDING TO LAW OR THEIR GUIDELINES. I'VE CHECKED SEVERAL TIMES AND THEY HAVE NOT BEEN ABLE TO FIND THE PART ANYWHERE, NO DEALERSHIPS OR ANYPLACE ELSE. HERE IT IS OVER A WEEK LATER AND THEY STILL CAN'T FIND ANYTHING. THEY DID GIVE ME A LOANER, BUT THIS IS RIDICULOUS. THEY CAN'T EVEN TELL ME HOW LONG IT MAY BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220614June 17, 2019
UNKNOWN OR OTHER
I WAS SITTING IN THE VEHICLE PARKED WAITING FOR THE RAIN TO PASS. FRONT WINDOW WAS CRACKED. WHEN I HEARD A LOUD BANG. TURNED AROUND THE BACK WINDOW ON THE DRIVER SIDE HAD SHATTERED. THIS IS THE 3RD TIME ONE OF MY WINDOWS ON THIS CAR HAS JUST SHATTERED. NOTHING WAS THROWN INTO THE CAR NO VEHICLES HAD DRIVEN BY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219811June 13, 2019
UNKNOWN OR OTHER
THE FIRST TIME IT HAPPENED, I WAS ENTERING THE HIGHWAY, TRYING TO MERGE WITH TRAFFIC. AS I ACCELERATED, MY ENGINE REVVED, BUT DID NOT SHIFT GEARS (AS I WAS MERGING WITH TRAFFIC WHO WERE TRAVELING AT SPEEDS OF 60 MPH AND HIGHER), LURCHED AND DROPPED DOWN TO 20 MPH (SOMEHOW DIDN'T GET REAR-ENDED). IN A 6 MONTH SPAN, THIS HAS HAPPENED 3X. THE 3RD TIME WAS ON A STRETCH OF ROAD WHERE I WAS TRAVELING ABOUT 45 MPH COMING UP ON A CAR IN THE LEFT-HAND LANE (ON A 2 LANE STREET) MAKING A LEFT-HAND TURN. NEEDED TO SWITCH LANES TO GO AROUND. INCREASED SPEED, CAR HESITATED, REVVED, LURCHED, AND NEVER REALLY SWITCHED GEARS. SOMEHOW MADE IT WITHOUT GETTING REAR-ENDED. TOOK CAR TO DEALERSHIP. DEALERSHIP SAID COMPUTER IN CAR DIDN'T REGISTER ANY OF THOSE INCIDENTS, SO IN ESSENCE THEY CAN'T FIND ANYTHING WRONG WITH IT. I FEEL LIKE I'M DRIVING A TICKING TIME BOMB. WAITING FOR IT TO JUST STOP OR DECELERATE WHILE ENTERING THE HIGHWAY AND GET ME KILLED. HOPING THAT MY CHILDREN AREN'T IN THE CAR SHOULD THAT EVER HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218091June 5, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
SERVICE STABILI TRAK WARNING AND ENGINE LIGHT CAME ON WITH NO PRIOR WARNING. THE VEHICLE WOULD NOT RESET, HAVE TO TAKE IT IN FOR SERVICE. THE ROADS AND CONDITIONS WERE COMPLETELY FAIR. NO IMPROPER USE OF VEHICLE TO CAUSE THESE ERROR LIGHTS. VEHICLE ENGINE SOUNDS HORRIBLE AND HANDLES TERRIBLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207454May 14, 2019
UNKNOWN OR OTHER
I HAVE HAD THIS HAPPEN TWICE WITH MY VEHICLE AND I NOTIFIED THE DEALER OF THIS AND NOTHING WAS DONE. TWICE NOW I HAVE BEEN DRIVING ON A HIGHWAY GOING AT A SPEED NO MORE THAN 60 BEGAN TO ACCELERATE AND HAD THE RPM SHOOT UP TO 8 AND THE MPH SHOOT DOWN TO ALMOST ZERO. I DO A SLIGHT ACCELERATION AND THE CAR COMES ALMOST TO A COMPLETE STOP LIKE THE ENGINE CUT OUT. THE FIRST TIME I DIDN'T REALLY WORRY ABOUT IT BUT IT HAS HAPPENED TWICE NOW AND COULD CAUSE A VERY SERIOUS ACCIDENT. THE CAR ALSO BEGINS TO SHAKE AFTER ABOUT 30 MINUTES OF BEING ON THIS HAPPENS WHEN I'M DRIVING AND WHILE SITTING IN THE CAR WHILE IT'S IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204257April 28, 2019
AIR BAGS
I HIT A DEER AT 55 MPH ON HIGHWAY DESTROYING THE ENTIRE FRONT END INCLUDING THE RADIATOR. NO AIR BAGS DEPLOYED. POLICE REPORT NUMBER [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11171757January 23, 2019
SERVICE BRAKES, ENGINE, SEAT BELTS
FIRST PROBLEM WITH MY TRAX 2017 WAS WHEN MY ELEMENTARY SCHOOL KID PULLED THE SEAT BELT TO SNAP HER BOOSTER SEAT AND IT NEVER ROLLED BACK. STAYS STRETCHED AND DOESN'T RETRACT. I THOUGHT IT WAS NOT A BIG DEAL AND MOVED HER ON THE OTHER SIDE. YESTERDAY I GOT THE ENGINE LIGHT ON AND MY CAR JUST SLOWED DOWN FOR NO REASON. I WAS ALREADY SCARED AND WONDERING IF IT IS SAFE TO DRIVE WITH THE KIDS ON THE BACK BUT WAS ON THE MIDDLE OF THE ROAD WITH NO PLACE TO PULL OVER SO I KEPT GOING BUT MY CAR WOULD NO GO OVER 30MPH. 5 MINUTES LATER IT GOT BETTER.I AM TAKING IT TO THE DEALERSHIP TOMORROW BUT ITS OVER AN HOUR AWAY AND DON'T EVEN KNOW IF I SHOULD DRIVE OR HAVE IT TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161069December 13, 2018
WHEELS
THE FEATURE ON THE CAR THAT NOTIFIES YOU THAT THE TIRE PRESSURE SENSOR IS FAILING MAY NOT BE WORKING. CURRENTLY MY TIRE PRESSURE ON MY DASHBOARD IS REPORTING THAT THE PSI ON MY RIGHT REAR TIRE IS 19 PSI. HOWEVER WHEN I PUT AN AIR GAGE TO THE TIRE ITS READING 34 OR 35 PSI. I HAVE TAKEN IT TO A TIRE SHOP SO THAT THEY CAN PUT MORE AIR AND THEY ALSO STATE THE PRESSURE IS FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153448November 23, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
VEHICLE WAS AT HIGHWAY SPEED WHEN SYSTEMS BEGAN TO FAIL AND VEHICLE ABRUPTLY LOST ACCELERATION. WARNING LIGHTS AND MESSAGES BEGAN TO APPEAR ABRUPTLY WITHOUT WARNING. RPM, AND MPH DIGITAL DIAL/ NUMBER JUMPED TO 0 AND BACK UP TO A RANDOM SPEED AND THEN BACK DOWN TO 0. ACCELERATOR PEDAL DID NOT HAVE ANY BEARING ON SPEED CONTROL. UNCONTROLLED STALLING AT HIGHWAY SPEED WITHOUT ANY WARNING. VEHICLE WAS DRIVEN OFF ACTIVE ROADWAY AT NEXT AVAILABLE EXIT AND PARKED. VEHICLE MAINTAINED ERROR CODES. DEALER CONTACTED FOR TOW. AFTER WAITING FOR TOW AND ENGINE OFF, ALL ERROR CODES CLEARED. DRIVEN TO DEALER AND CURRENTLY IN SERVICE. VEHICLE FAIRLY NEW AND REPAIR UNDER WARRANTY. PROBLEM UNCERTAIN BUT TECHNICIAN POINTED TO A GROUNDING PROBLEM. ERROR LIGHTS DURING INCIDENT: POWER STEERING WARNING LIGHT (STEADY ON), TCS/STABILITRAK WARNING LIGHT (STEADY ON) AND CHECK ENGINE LIGHT (STEADY ON). PLUS, VEHICLE SERVICE MESSAGES: SERVICE POWER STEERING AND SERVICE STABILITRAK. I HAVE TAKEN PICTURES OF THE INSTRUMENT CLUSTER. CLUSTER ERRORS BEGAN AROUND 13:42 EST AND CLEARED AROUND 15:42 EST AFTER PARKING AND CUTTING ENGINE OFF FOR SOME TIME (MAYBE 20 MINUTES) THEN RESTARTING. ALSO, '.' IN PLACE OF 'P' IN BOTTOM RIGHT CORNER NEXT TO ODOMETER READING. ALSO, AFTER INITIALLY PARKING AND THE FIRST RESTART, POWER STEERING SEEMED COMPLETELY INACTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145247November 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THIS CAR IS BEEN HAVING PROBLEMS SINCE MONTHS OF ME BUYING IT FRUSTRATED JUST BEACAUSE HAVE TO BE ALOT IN THE DEALER AND LONG HOURS WAITING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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