Chevrolet Trax Complaints (2017)

114 consumer complaints on file.

#11388363January 15, 2021
ELECTRICAL SYSTEM, STEERING
ON JAN, 4TH, 2021 ABOUT 9AM MY 2017 CHEVY TRAX DIED ON THE INTERSTATE. THE SERVICE POWER STEERING LIGHT CAME ON CAR JUST QUIT . I MANAGED TO PULL OVER ON THE SIDE OF THE ROAD. TRIED TO RESTART IT WITH NO LUCK. HAD IT TOWED TO ENGALL' S AUTO SHOP IN NEW JERSEY.AS I WAS AN HOUR AWAY FROM HOME. RENTED A CAR SO I COULD GET HOME. THE NEXT DAY ENGELS CALL SAID THE ECM IS DEAD. HAD THE TRAX TOWED TO MOTION CHEVY DELEARSHIP. THEY CONFIRMED THAT THE ECM NEEDED REPLACED. . ORDERED THE ECM 0N THE 5TH AND REPLACED ON THE7TH. THE SERVVICE GUY CALLS ME AND TELLS ME THAT THE MODULE IN THE STEERING COLUMN IS BAD AND HAVE TO CHANGE THE WHOLE COLUMN.. THE SERVICE THEN SAID THAT THE ECM WAS COVERED BY EXTENDED WARRANTY, BUT THE COLUMN WOULD HAVE TO BE PAID OUT OF POCKET..$1,235.00. WHEN I CALLED CHEVY CUSTOMER SERVICE THEY SAID THAT THEY PAY $88.00 OF THE BILL...WITH ALL OF THE COMPLAINTS HOW IS THIS NOT A RECALL ISSUE????????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384410December 21, 2020
UNKNOWN OR OTHER
I OWN A 2017 CHEVY TRAX. MY AWD WARNING LIGHT CAME ON SAYING THE AWD SYSTEM WAS SHUT OFF. IT COST ME $430.00 TO REPLACE THE REAR DIFFERENTIAL BECAUSE IT WAS IN SUCH BAD SHAPE. THAT IS RIDICULOUS TO HAVE THAT HAPPEN IN ONLY 3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377280December 1, 2020
AIR BAGS
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE CRASHED INTO A DEER CAUSING SEVERE DAMAGE TO THE FRONT END. DURING THE CRASH THE AIR BAGS DID NOT DEPLOY, AND THE VEHICLE WAS DESTROYED THE VEHICLE WAS TOWED AWAY FROM THE SCENE. NOT INJURIES WERE REPORTED. NO POLICE REPORT WAS TAKEN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 51,585.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11373147November 5, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY AIR CONDITIONING COMPRESSOR HAD A DEFECTIVE SEAL AND THE COMPRESSOR WAS UN REPAIRABLE.THE VEHICLE HAD ONLY HAD LESS THAN 22,000 MILES ON THE ODOMETER.I DIDN'T HAVE WARRANTY COVERAGE FOR THIS.THE SEAL SHOULD NOT HAVE FAILED SO EARLY.MY CAR WAS UP ON A LIFT IN AUTO REPAIR SHOP WHEN THIS WAS DISCOVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373202November 5, 2020
ENGINE, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I BOUGHT IT 2017 AFTER A MONTH MY COMPUTER BOX IS BROKEN I'M LUCKY BECAUSE IT'S UNDER WARRANTY. EVERY YEAR IN MY DASH BOARD IT ALWAYS SHOW UP CHECK SERVICES. NOW MY CAR IS CHECK ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362472October 2, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
I PURCHASED A NEW 2017 TRAX ON JULY 15, 2017. SINCE I GOT THE CAR I HEARD A SQUEAK FROM THE REAR BRAKES. I TOOK IT BACK TO THE DEALER AND THEY TOLD ME THAT IT IS A NEW CAR AND THE SQUEAL WILL GO AWAY. IT DID NOT GO AWAY. I HAVE TAKEN THE CAR TO THE DEALER 5 TIMES AND THEY KEEP TELLING ME THE REAR BRAKES ARE OK. I WANT THE DEALER TO INSPECT THE REAR BREAKS AND FIX IT. ALSO I WANT THE LEFT- AND RIGHT-FRONT LOWER-CONTROL ARMS, INSPECT AND REPLACING THEM AS NECESSARY TO PREVENT A FATAL ACCIDENT. MY CAR ONLY HAS 29, 600 MILES. SINCE I BOUGHT IT, I HAVE TAKEN THE CAR TO THE DEALER WITH THE SAME PROBLEM. ALL RECORDS FOR MY CAR ARE IN THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360449September 22, 2020
SERVICE BRAKES
PURCHASED A NEW 2017 TRAX. AT THE 3 YEAR MARK OR NEAR, I HEARD A SQUEAL FROM TIME TO TIME WHILE DRIVING FORWARD. AT NO TIME DID THE BRAKE SQUEAL WHEN APPLYING THE BRAKE. AT 9500 MILES ( 3YEARS)WHEN THE SQUEAK HAPPENED , NO WARNING LIGHTS OR ONSTAR INDICATED THERE WAS A BRAKE ISSUE. MONTHLY UPDATES AS TO CAR MAINTENANCE ALSO INDICATED NO ISSUES. UPON TAKING THE CAR TO THE DEALER FOR SERVICE, I WAS TOLD THAT MUD AND DIRT GOT INTO THE BRAKES AND THAT THE CAR NEEDED NEW BRAKES, PADS, CALIPER SLIDES, ROTORS. KNOWING THE LOW MILEAGE ON THE VEHICLE AND KNOWING ALL CARS THE NORM IS USUALLY AROUND 20,000 MILES THE BRAKES ARE READY TO BE SERVICED. BUT NOT AT 9,500 MILES. ALSO HAD A PRIOR ISSUE WHERE BRAKE FLUID LEAKED OUT OF THE VEHICLE WHEN DRIVING AT 2500 MILEAGE. I HAD TO HAVE THE BRAKE FLUID RESERVOUR REPLACED AS IT WAS BROKEN . AT 2500 MILEAGE THE MASTER CYLINDER LEAKED INTO THE BRAKE BOOSTER AND THE MASTER CYLINDER WAS REPLACED. CANT HELP BUT WONDER IF THAT RELATED TO LATER ISSUE WITH THE BRAKES REPLACED AT 9500 MILES. I WAS TOLD AT THE DEALER THAT MUD AND DIRT GOT INTO THE BRAKES AND THAT THE BRAKES WERE 'HOT" WHATEVER THAT MEANS. .HAD I KNOWN THAT IT WAS A BRAKE ISSUE BY THE INDICATOR LIGHTS AND UPDATES ON ONSTAR I WOULD HAVE CONSIDERED IT A SERIOUS PROBLEM AND TAKEN THE CAR AS SOON AS POSSIBLE BUT I WAITED AS NO WARNING LIGHTS AND NO INDICATION FROM DRIVING THAT THE BRAKES WERE AN ISSUE. FOR SOME REASON I GOT A CREDIT FOR 167.00 ON MY BILL FOR WHAT I DO NOT KNOW AS IT SHOWED AS INSURANCE? I PAID A TOTAL OF 483.00 . I CAN ONLY ASSUME IT WAS FOR THE BRAKES AS THEY WERE FAULTY TO BEGIN WITH. THANK GOODNESS I DIDNT HAVE AN ACCIDENT WHILE DRIVING. THANKS FOR LISTENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341100July 23, 2020
STEERING
HAD A RECALL FOR LOWER CONTROL ARMS ARMS RLACED TWICE BROUGHT IT BACK A 3RD TIME CHEVY IS NOW SAYING I HAVE REST IN THE STEERING GEAR ASSEMBLY AND I HAVE TO PAY TO HAVE ITEM FIX. THIS CAR IS GUARGE KEPT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340650July 21, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. THE CONTACT STATED THAT WHILE ON THE FREEWAY ON AN INCLINE AND WHEN LED OFF THE BRAKE, THE VEHICLE ROLLBACK AND CRASHED INTO ANOTHER VEHICLE. NO WARNING LIGHTS ILLUMINATED. THE CONTACT NOR THE OTHER DRIVER WAS NOT INJURED. A POLICE REPORT WAS NOT FILED, THE CONTACT STATED THERE WAS NO DAMAGE TO NEITHER OF THE VEHICLE. THE VEHICLE WAS TAKEN TO GORDON CHEVROLET, INC (1850 FORD RD, GARDEN CITY, MI 48135) AND WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTION THAT WHEN THE VEHICLE IN HER DRIVEWAY IT WILL ROLLBACK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11339888July 17, 2020
VISIBILITY:GLASS, SIDE/REAR
TL* THE CONTACT OWNS A 2017 CHEVROLET TRAX. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT HEARD A POPPING SOUND AND DISCOVERED THAT THE REAR DRIVER SIDE WINDOW HAD SHATTERED. THE GLASS WINDOW WAS REPLACED BY AN INDEPENDENT MECHANIC. LATER, THE PASSENGER'S SIDE WINDOW ALSO SHATTERED. THE CONTACT STATED THAT BOTH WINDOWS SHATTERED WITHOUT IMPACT. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER STAR CHEVROLET LOCATED AT 5200 US-30, GREENSBURG, PA 15601 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000. *BF*JB *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326850June 1, 2020
STRUCTURE
2017 CHEVROLET TRAX. CONSUMER WRITES IN REGARDS TO FAILED WELDED JOINTS SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS INVOLVED IN A ROLL OVER CRASH DUE TO THE FAILED PARTS. THE VEHICLE HAD A RECALL REPAIR NOTICE FOR THE FAILED PARTS. THE PARTS WERE NOT AVAILABLE TO COMPLETE THE RECALL REPAIR. *JS *JS - (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11324321May 12, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
WHILE DRIVING THE SERVICE STABILITRAK LIGHT GOES ON, THE ENGINE WILL GO FROM WHATEVER SPEED I AM GOING THEN LOSE ACCELERATION COMPLETELY AND AUTOMATICALLY JUMP BACK UP TO THE SPEED I WAS GOING MAKING THE CAR JOLT AND THE POWER STEERING FREEZES UP FOR NO REASON. ONCE THE POWER STEERING FREEZES THE WARNING LIGHT WILL GO ON. THE VEHICLE HAS BEEN IN THE SHOP 3 TIMES FOR THIS ISSUE(11/27/19 12/14/19 & 4/23/20). THE CAR IS STILL AT THE DEALERSHIP AND THEY CANT SEEM TO FIGURE OUT THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323090May 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
THE FIRST MAJOR REPAIR I HAD WITH MY VEHICLE HAPPENED SHORTLY AFTER I SERVICED IT FOR IT'S REGULAR OIL CHANGE AT THE END OF 2018. I NOTICE MY AC WAS GOING IN AND OUT AND I CHECKED MY COOLANT, THE RESERVOIR WAS EMPTY. WHEN I MADE AN APPOINTMENT AT THE SERVICE DEPARTMENT THEY DISCOVERED A LEAK UNDER NEATH THE TURBO. IN 2019 A VALVE WAS REPLACED THAT WAS STICKING AS "COURTESY" AT ONE OF MY OIL CHANGES. THIS YEAR MY VEHICLE STALLED OUT ON ME AT THE GAS STATION. I TURNED OFF MY VEHICLE TO PUMP GAS AND IT WOULDN'T TURN BACK OVER. WHEN I FINALLY GOT IT TO START AGAIN IT WAS JERKING VERY HARD EVEN WHILE IDLING. IT WAS DIFFICULT TO GET MY VEHICLE RUNNING AGAIN. I GOT IT TO THE DEALERSHIP AND THEY REPLACED THE PURGE VALVE AND I PAID FOR AN INDUCTION SERVICE SINCE MY VEHICLE IS SLOWLY APPROACHING 50K. AFTER A COUPLE DAYS OF HAVING MY VEHICLE BACK I NOTICED MY VEHICLE IS STILL SHIFTING VERY HARD AND IS ESPECIALLY NOTICABLE IN 30-50MPH RANGE, I DROP MY VEHICLE BACK OFF AT THE DEALERSHIP 05/02/2020. THE CHECK ENGINE LIGHT IS NOT ON IT BUT, HEY'RE GETTING A READING THAT THERE IS A PROBLEM WITH THE STABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302622January 28, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING DOWN THE INTERSTATE GOING 75 MPH MY DOORS KEEP LOCKING AND UNLOCKING AS WELL AS THE THEFT ALARM GOING OFF. THE THEFT ALARM IS GOING OFF EVERY 5 MINUTES. WE HAVE TRIED UNHOOKING THE BATTERY TO RESET BUT THIS DID NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298790January 21, 2020
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ENGINE
2017 CHEVROLET TRAX. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES. *LD THE CONSUMER STATED THE INSTRUMENT PANEL WAS INOPERABLE. THE BATTERY AND ENGINE LIGHT ILLUMINATED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290217December 19, 2019
SEATS
ROUGHLY AT 40,000 MILES DRIVER SIDE SEAT BEGAN TO RADDLE BADLY. WHEN I GOT OUT OF THE CAR THE WHOLE SEAT LIFTED UP. I LOOKED UNDER THE SEAT AND NOTICED A LIFT MECHANISM THAT RAISED THE SEAT OR LOWERED IT WAS BROKEN OFF AND NOW IT'S JUST FLOPPING AWAY. IF I BRAKE TO HARD THE WHOLE SEAT PUSHES ME FORWARD AND WEDGES ME IN BETWEEN IT AND THE SEAT BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286830December 4, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
I'VE RECEIVED TWO NOTICES FROM GM, ONCE THAT HAS AN ACTUAL RECALL. BOTH NOTICES WERE RECEIVED AFTER MY 2017 TRAX HAD BEEN TAKEN TO THE DEALERSHIP FOR CHECK-UPS/REPAIRS BECAUSE OF PRESENTING SYMPTOMS OF BOTH ISSUES OF THE NOTICES/RECALL. THE FIRST BEING AN EVAPORAIVE EMISSIONS PURGE VALVE THAT MAY NOT FULLY CLOSE, CAUSING THE ENGINE TO RUN COLD, HESITATE OR STALL AT IDLE SPEEDS. I EXPERIENCED IDLING AND JERKING WHEN MY CAR WAS IN LOWER GEARS, JERKING SO BADLY, WITH RUNNING IN HIGH RPMS. I DID NOT KNOW IF I WOULD MAKE IT HOME AND HAD TO DRIVE WITH MY HAZARDS ON. THIS WAS EXPERIENCED ON SEPT. 2, 2019 (LABOR DAY) AND I HAD MY CAR TOWED FROM MY PARKING GARAGE TO THE DEALERSHIP ON SEPT. 4TH, 2019. THEY COULD NOT REPLICATE THE PROBLEM OR ADDRESS IT AND WERE NOT AWARE OF THE NOTICE GM HAD SENT OUT. THEY DID FIND A TEAR IN SOME ARM ON THE VEHICLE, CAUSED BY A DEFECTIVE BALL BEARING WHICH WAS REPLACED BUT UNRELATED TO WHY IT WAS THERE. LATE OCTOBER, I EXPERIENCED OTHER ISSUES WITH CLICKING ON MY BREAKING SYSTEM, WITH MY STABILITRACK AND CHECK ENGINE LIGHTS TURNING ON, BUT THEN OFF WHEN I WENT IN REVERSE. AT THIS TIME, I KNEW ABOUT THE RECALL (# A192261870) AND BROUGHT MY CAR BACK IN ON NOV. 1, 2019. AGAIN THEY COULDN'T "REPLICATE" THE ISSUE, BUT INSPECTED THE CAR WITH REGARDS TO THE RECALL AND RETURNED IT WITH NO IMMEDIATE RESOLUTION. THEY ORDERED A SPEED-CONTROL PART AND ALL THE RECALL PARTS. IT'S NOW DECEMBER 4 AND THEY STILL DO NOT HAVE THE REPLACEMENT CONTROL ARMS & THE BOLTS THAT GO WITH THEM (PAGE CHEVROLET SERVICE DEPT; ALEXANDRIA, VA 22312; 703-349-4011. MY VEHICLE CONTINUES TO HAVE BRAKING/IDLING/SPUDERING ISSUES ON OCCASION, IT IS NOT CONSTANT. I HAVE HAD TO CALL REGULARLY TO GET UPDATES, AND HAVE ATTEMPTED TO CALL CHEVROLET'S CUSTOMER ASSISTANCE CENTER TO OPEN AN INQUIRY BUT AM GETTING THE RUN AROUND OF ROVER A MONTH. I DO NOT CONSIDER THIS TIMELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281659November 21, 2019
ENGINE
I HAVE A 2017 CHEVY TRAX WITH A 1.4L TURBO. I HAVE AROUND 82,000 MILES ON IT. LAST WEEK IT STARTED RUNNING ROUGH SO I CHECKED THE OIL AND THERE WAS NONE. AND THEN REALIZED THE INTAKE GASKET WAS COMPLETELY SHOT. BROUGHT IT TO THE DEALER AND THEY FOUND THAT CYLINDER 3 RING WAS SHOT. THAT BEING SAID THEY WANTED 2500 FOR A REBUILD AND WHEN I ASKED IF I WOULD GET SOME ASSISTANCE FROM GM IT CAME DOWN TO I WASN'T A LOYAL CUSTOMER THEY WEREN'T GOING TO HELP. JUST BECAUSE ALL SERVICE WASN'T DONE THERE. AND NOW I HAVE A CAR WITH A BAD MOTOR AT 82K MILES. TO ME THAT SEEMS LIKE A A DEFECTIVE RING FROM WHEN THE MOTOR WAS BUILT. THEY SAY NO OF COURSE. I'M VERY IN SATISFIED AND IN AWE ON THIS SITUATION. I WILL NEVER PURCHASE ANOTHER VEHICLE FROM CHEVY AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279792November 13, 2019
SUSPENSION
TL* THE CONTACT OWNED A 2017 CHEVROLET TRAX. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE ROLLED OVER AND CRASHED INTO A TREE. THE VEHICLE LANDED ON ALL FOUR WHEELS. ALL THE AIR BAGS DEPLOYED. THE DRIVER EXITED THE VEHICLE AND BECAME UNCONSCIOUS. IN ADDITION, THE WINDSHIELD WAS FRACTURED AND GLASS WAS SHATTERED INSIDE THE VEHICLE. THE DRIVER WAS FOUND WALKING AROUND THE FOLLOWING DAY BY THE SHERIFF AND RECEIVED MEDICAL ATTENTION ON THE SCENE. THE DRIVER DID NOT HAVE ANY RECOLLECTION OF THE EVENTS THAT OCCURRED. THE DRIVER WENT TO THE HOSPITAL WHERE FURTHER MEDICAL ATTENTION WAS RECEIVED FOR INJURIES AND SCRATCHES TO THE ARMS AND LEGS. A POLICE REPORT WAS FILED. THE VEHICLE WAS DEEMED DESTROYED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 929039. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V652000 (SUSPENSION). THE CONTACT WAS CONCERNED THAT THE RECALL WAS RELATED TO THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 53,000. *LN ONSTAR RECORD ACCOUNT NUMBER XXXXXXXXX, CASE NUMBER XXXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB - (RECALL RELATED INCIDENT) TS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11279146November 9, 2019
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
AS I WAS DRIVING ALL THE LIGHTS AND PICTURES STARTED TO FLASH ON THE DASH BOARD. THE CAR WHEEL DIDNT WANT TO TURN AND HOT VERY HARD TO STEER. THE SERVICE ENGINE LIGHT KEEPS FLASHING ON AND OFF. ITS RIDING CRAZY. IT WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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