Chevrolet Trax Complaints (2019)

136 consumer complaints on file.

#11586266May 1, 2024
SERVICE BRAKES
The contact owns a 2019 Chevrolet Trax. The contact stated that while depressing the brake pedal, the vehicle did not immediately stop, and the braking distance was extended. The contact stated that the rear braking system had malfunctioned and did not properly activate while depressing the brake pedal. The vehicle was taken to the local dealer who diagnosed that rear brake calipers were inoperable. The rear brake calipers were oiled but the failure continued to occur. The manufacturer was not contacted. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577669March 15, 2024
SERVICE BRAKES
While in operación vehicle brakes Apple themselves forcing the motor to work against itself. This has happened multiple times now. The vehicle has 22000 miles on it. It was at BLVD. GMC in Long Beach CA. We were told that the problems was a low battery that cause the computer to act out with brakes. Battery was replaced by them. 1 week later it happens again. Now BlVD. GMC wants to do a Brake Fluid service and replace the computer. I am [XXX] and this is a huge safety concern for me. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568169January 27, 2024
UNKNOWN OR OTHER
P2138 Throttle/pedal Position Sensor/switch "D"/"E" Voltage Correlation loss of power on the vehicle , gas peedle has been replaced , proplem persits his condition may be caused by water intrusion into the instrument panel (IP) to body harness connector, which carries the APP sensor signals to the ECM/PCM. This water intrusion results in a voltage difference between APP Sensor 1 and APP Sensor 2 that exceeds a predetermined value for more than a calibrated period of time, setting P2138."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568112January 26, 2024
STEERING
The steering failed causing the vehicle to not be able to turn left. The dealership replaced the entire steering column to correct the issue. The failure happened while being driven by my daughter nearly causing a crash. She was able to stop and back up in the road as the vehicle would turn right but not left. The issue after the initial incident cleared up and did not affect the vehicle operation until the next day when it happened again. The second occurrence is when we took it in for service. The dealership stated the module in the steering column was failing. The module replacement required the replacement of the steering column.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566567January 19, 2024
ENGINE, POWER TRAIN
When the engine is cold and temperature is Below freezing the car idles rough and burns oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561210December 20, 2023
STRUCTURE:BODY, SEATS, VEHICLE SPEED CONTROL
Water has been pooling in the wheel well under trunk of my car undetected due to the covering overlap. Water has been leaking due to the rain from outside in. My back seats were wet, my spare tire was flooded, and a smell has began to set in my car. My cars speed has been slower to increase which can put my response time to dangerous situations slower. I have an appointment on the 10th of January to have my car looked at and I have began a claim with Chevrolet. No warning signs were made present. I had cleaned out a few gallons of water from my trunk last night and again this morning my car was filling up with water due to the rainy season. This website is not letting me upload files.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559794December 12, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2019 Chevrolet Trax. The contact stated while driving approximately 65 MPH, the check engine and engine power reduced warning lights illuminated, and the vehicle lost motive power. The contact stated pulled off the roadway and stopped the vehicle. The contact turned off the vehicle and on several occasions the vehicle regained normal functionality. The contact stated that the failure occurred in cold weather and the failure occurred at various speeds. The contact stated that the failure was intermittent but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537697August 10, 2023
STEERING
Even after I rotate my tires have a front end alignment and stuff it still poles to the left after driving it for a day but but I am told there is nothing wrong with the car and I'm told everything underneath the car is fine it's been doing this since I bought it with 20,000 miles now it's got 48,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536880August 7, 2023
ENGINE, UNKNOWN OR OTHER
Design flaw turbo returns too close to exhaust manifold plastic tube melted turbo burned out due to oil leakage to to dealership to make diagnostic and they could not find anything .oil started leaking after my second oil change . Oil has run all the way to the fuel tank can cause a fire . Do I need to pay for this or a dealer issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533611July 21, 2023
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
The contact owns a 2019 Chevrolet Trax. The contact stated that while his wife was driving at an undisclosed speed, she heard an abnormal sound coming from the hood of the vehicle. The contact’s wife veered off the road to inspect underneath the hood of the vehicle when the radiator cap popped open and burned the contact’s wife. The vehicle was taken to the dealer where it was diagnosed, and it was determined that the cooling fan had malfunctioned. Additionally, the electrical circuits failed and needed to be replaced. The vehicle remained at the dealer where it was being repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11533699July 21, 2023
STEERING, ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Trax. The contact stated that while driving approximately 55 MPH, the check battery light illuminated and the instrument panel lights started flashing before the power steering failed, causing the driver to lose control of the vehicle and drive into a ditch. During the failure, the front seat passenger sustained an injured neck but did not require immediate medical attention. The vehicle was later towed to the home. The cause of the failure was not yet determined. The local dealer was contacted, and a service appointment was scheduled. The manufacturer was not notified of the failure. The failure mileage was 102,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11531703July 11, 2023
ENGINE, VEHICLE SPEED CONTROL, STRUCTURE:BODY
Numerous problems with engine overheating light coming on, leaking coolant, going up hill, car hesitate, car shakes at times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530903July 7, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My touchscreen has been malfunctioning and turning black or has a white haze across the screen. When the screen does this i am not able to use my backup camera as it does not work when this happens. To me it is a safety issue not having the backup camera as i am usually backing out of a place with blind spots and the camera lets me see what is behind my car and a good distance on the side of my car. The infotainment screen has done this to me twice now, once at the end of June 2023 and just on July 8, 2023. I have had issues with the infotainment center before but heard nothing back about it. I took my car to the dealership and showed them the pictures of what is going on with my screen and they said it may need a new touchscreen, my car is only 4yrs old!! I have had issues with this since the 2nd year i owned it and honestly I think it's a Chevy manufacturing problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528282June 22, 2023
SERVICE BRAKES
The contact owns a 2019 Chevrolet Trax. The contact stated while driving 40 MPH, the "Service Brake Assist" message was displayed. The vehicle was taken to the dealer but no cause for the failure was found. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 30,010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526451June 11, 2023
ELECTRICAL SYSTEM
The informant system stopped working. Sometimes it goes snowy, then comes back on. Sometimes, especially in hot or cold weather, it goes black. It also effects my my phone connections like my GPS. The screen tells me “can not connect to server”. I travel a lot so all this is very frustrating. I was told it would be around $2000.00 to fix. Also the 2020 Trax I was told has a recall for the same issue, again very frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522522May 17, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The issues with the car happen when attempting to go over 40mph. After maybe 10-15min of driving, if attempting to go over 40mph, the car starts making a clinking sound, a lot of exhaust smoke comes out the back and there is a general inability to accelerate without the engine sputtering which even happened at lower speeds once it has already started to happen. The check engine light come on when this occurs. Our safety does seem to be at risk as we cannot seem to keep up with traffic speeds and would likely cause an accident if we remain on the road while the car is exhibiting these conditions. After I told the dealership about how long in driving it takes to recreate the problem, the dealership that currently holds the car(Jennings Chevrolet in Glenview, IL) were able to reproduce the problem. My parents and I went on Feb 16th, 2023 to Napleton Hyundai in Glenview and bought the car used and after 2 days of driving, my parents were having issues with the car and being able to accelerate. At the time it was diagnosed as a catalytic converter and flex pipe problem. Those items were backordered and were not able to be replaced until 2 months after our original complaint. During those 2 months of waiting, my parents were instructed not to take the highway and not to exceed 40mph. Upon getting the car back on April 26th, it took merely 4-5 more days for the problems to come back again. We also found that on Dec 17th, 2022, the previous owner took the car in with the same problems and after getting an estimate, declined service and took the car back Dec 28th, 2022. The vehicle has been looked at by Napleton Hyundai in Glenview, Jennings Chevy in Glenview and prior to our ownership, Anderson Chevy in Chicago. Anytime the vehicle exhibits the above mentioned problems, the check engine light does come on and usually in addition to the issues listed above, the car seems to be low/out of oil. At this time, we are told the cars issue is the turbo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520324May 3, 2023
TIRES:TREAD/BELT
The contact rented a 2019 Chevrolet Trax equipped with Uniroyal Tires, Tire Line: Tiger Paw, Tire Size: 205/70/R16, DOT Number: (N/A). The contact stated that while driving at approximately 70 MPH, the vehicle started shuddering. The contact pulled off the roadway. Upon inspecting the vehicle, the contact noticed that 9 -inches of tread had detached from the front passenger’s side tire. The vehicle was towed to Hertz Rental where the contact was provided another vehicle. The contact was unsure if the dealer or manufacturer was notified of the failure. The approximate failure mileage was 58,800. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517287April 16, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I have already said what happened and when and outcome it for some reason kicked it out made me start over. I'm attaching a report. I previously last month reported this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513900March 27, 2023
ENGINE, VEHICLE SPEED CONTROL
Just financed this car on the 18th of February the engine light is constantly coming on and staying on now also the stable light keeps popping on the car is sputtering and shaking and can barely get up speed when driving it's making a funny noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511236March 10, 2023
FUEL/PROPULSION SYSTEM, ENGINE
Upon acceleration above 40 mph, the car starts studdering with little power on acceleration. Releasing and pressing the accelerator until it starts picking up speed. This behavior worsened as the day went on. I had to put my emergency flashers on, while entering the highway ramp. Then it will pick up speed, just not rapidly as normal behavior on the accelerator. The stabletrax light came on, the engine light, tread lights. Then it drives normal until the next time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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