Chevrolet Trax Complaints (2017)

114 consumer complaints on file.

#11640557February 4, 2025
ENGINE
Coolant is leaking and causing engine to overheat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637572January 22, 2025
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Where to begin. I bought the vehicle brand new with 29 miles on it in April of 2017, January of 2019 I started having issues. My check engine light kept coming on and it affected my gas mileage and speed. I had stopped at a chevy dealership in Forest Lake Minnesota and had them scan the vehicle to see what was going on and made an appointment to bring it back in for a full diagnostics. I get there and they asked me if I had another vehicle with me because it would take about a week of it being there. First off, I hadn't agreed to anything yet, I still did not even know what was wrong with it yet. They ended up doing what they said was a full diagnostic on the vehicle (which cost me almost $200) came back to me and started off by telling me that I bought a "warm weather" vehicle and it in fact was my turbo that was going out. They stated that what was happening was it would freeze and what needed to be done was some sort of heating element needed to be installed, and this was going to cost me $2500 plus labor. I was out of warranty but still had my drivetrain warranty ( at this time I had forgotten I had purchased the extended warranty) I was told it wouldn't cover it. I was irate and left, was contacted a few days later by my normal dealership to replace a valve (special service) had that done, found out that the real issue was an oil and air leak. Now to fast forward to 2021- I fixed the oil and air leak 3 more times before replacing the intake cover from plastic to aluminum. Engine is still leaking oil like crazy though. That is only one piece of my issues, I keep getting a code (since 2021) P0420 which reads that it's my catalysts- since I was out of warranty I needed to wait until I could afford to do this, plus we needed to figure out which or both.. then I received the letter stating that there are issues with the turbo. Of course, I am out of warranty, now over 120k and the POS is costing me a fortune! If I had more space I could go on with my issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626307November 20, 2024
ENGINE
Around early Feb the engine started having issues. The vehicle would jerk and stall while driving and stopped in the middle of a busy street at a red light. And another time when going around a high traffic uphill turn. Around February 14 the car stopped on me and I had to have it towed to my mechanic and rent a vehicle so that everyone in the household could get to work and not lose our jobs. My mechanic confirmed that the turbo engine was failing just like it did in April of 2022. That time it was still covered under the manufacturer's warranty. In March I received a letter from GMC announcing issues with their Turbo Gas engine, stating all the issues I had experienced both times. I was directed to a GMC dealer near me, but they refused to fix the issue and instead told me they can "break my car down for $560 and then when they find the issue they would quote me a price for repairs." They refused to only order the turbo engine and repair it for free like the GMC letter stated. I have not been able to get the issue addressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609913August 21, 2024
POWER TRAIN
Oil burning off for no reason and the coming system not worming properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609761August 20, 2024
AIR BAGS
The contact owned a 2017 Chevrolet Trax. The contact stated while driving at approximately 25 MPH; she T-boned with another vehicle (Ford F-150) however, the air bags did not deploy. No warning light had illuminated. During the impact, the contact's face hit the dashboard and she sustained a brain bleed, missing teeth, and a concussion that required medical attention. No police department arrived at the scene due to a high volume of crashed therefore no police report was filed. The vehicle was towed to a tow lot by the insurance provider. The vehicle was diagnosed that the crash did not meet the criteria for deployment. The vehicle was deemed totaled. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11587035May 5, 2024
SERVICE BRAKES
Sitting at a stoplight on a slight hill, With my foot on the break, my car started rolling backwards. When it started rolling, I pressed harder on the break and it kept rolling. I had to slam and put the car in park for it to stop. After I got it stopped, I put it back in drive and then it was okay. There had to be something wrong with my break it to do that. I have to drive long distance and I’m afraid I’m gonna have problems again. Just thank God there was not a car behind me or I would’ve been in an accident and my fault. I have never had an accident. That was my fault.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579420March 25, 2024
ELECTRICAL SYSTEM, VISIBILITY/WIPER
I am an [XXX] living on a remote ranch in northern Montana. Owning a 2017 Chevy Trax that has be in the repair shop 6 times since October 2023 to fix the heater fan blower motor that keeps burning up, leaving me without heat or defrost. Driving home on the evening of [XXX] the fan motor burned up again (6th time since Oct. 23) and left me with out heat or defrost. At night, about 10 miles away from home, I tried to drive home. With no heat or defrost my windows started immediately fogging up . I began to try to wipe the windshield with my hand to be able to see to drive. Frost appeared on the inside of the windshield because of being cold outside. I got to my driveway and went to turn in and missed the approach because I could not see. I ended up going down a steep ditch. When I braked my vehicle a stainless steel thermos dislodged from the center console and hit my right knee, injuring me. Chevy Trax and Sonic vehicles from 2014 to 2018 have a defective pigtail from the factory, that causes the heater blower motor to burn up. No recall and as of today Chevy has not manufactured a non defective pig tail. I feel this is a really dangerous situation for people in winter climates. Never knowing when the blower motor will stop working causing impaired visibility due to the car windows fogging up. Spending over $1,800 on repairs, that can never be fixed and as my only form of transportation, I am left with out a safe vehicle to drive. On the Chevy Trax forum you will see pages of people that have the same problem . The local Chevy dealer garage will not make the damage right & are very reluctant to honor the 2 recalls I have had on this car. Arguing with me that there was rodent damage that caused the fan to burn up. Their work order says no damage to the wiring, or no short. Also blaming Landreth automotive. The fan motor burns up with in days of repair even after the last Chevy garage repaired my car themselves, after blaming it on others. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FO
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11578726March 21, 2024
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
Check engine light comes on. The car jerks or lunges when speeding up or slowing down. As if in the wrong geer. 104,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574566February 28, 2024
TIRES, TIRES:SIDEWALL
On February 21, 2024 my driver side front tire exploded, I was in walgreens packing lot. I had my vehicle towed to the dealer and asked what happened was just told I needed a tire. On February 26th, I noticed the back passenger tire had a bulge, again I took to the dealership and they told me I needed a tire, I suggested that the firestone tires may be defective. On Tuesday February 27th I was sitting in my vehicle on my lunch break and heard a pop, I get out of my car and the tire exploded along with the hub cab. This was the back driver side tire. I again took to the dealership and was asked was I going over potholes. Twice when parked the tires just exploded. Very frustrated considering I put 4 new tires on my vehicle in October and in less than one week, I've had to replace 3 tires to the tune of $955.55
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571549February 12, 2024
ENGINE
This car consumes oil no matter what you replace. Replaced the pcv valve. Oil cooler and various other parts and still consumes one quart of oil per 100 miles. Now the engine needs replacing due to this issue. Gm was sued for oil consumption on other Chevy cars. This should be included. I have also have every receipt. Oil change and expense from the dealer if needed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565909January 17, 2024
ENGINE, FUEL/PROPULSION SYSTEM
turbo charger on all small engine for chevy have been giving people a lot of headaches during the winter months. Chevy is aware thar their turbo chargers are affected by cold weather but still put the turbo into new vehicles. I have fixed my turbocharger three times on my 2017 Trax with no success.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563511January 4, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Chevrolet Trax. The contact stated the A/C, and the heater were inoperable, and there was a burning odor inside the vehicle. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was due to a faulty wiring. The vehicle was repaired. The contact stated that after the repair, the vehicle was overheating while driving. Additionally, the contact stated that the vehicle was experiencing an abnormal coolant consumption. The vehicle was taken back to the dealer, where it was diagnosed that the water pump, the radiator, the lifters, the thermostat, and unknown hoses needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 43,956.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552636October 30, 2023
UNKNOWN OR OTHER
My Check engine light came on at about 46,000 miles. The mechanic showed me that the oil was burned at looked like chips of metal. He said that the Turbo Charger was cracked also. He replaced everything and flushed the system clean. He video taped the whole repair process. Now, 8,000 miles later, the Check Engine light is back on and the very same problem has repeated itself. I looked on the internet and found HUNDREDS of Blogs with THOUSANDS of Consumers with the same problem. All of them state that the Turbo Charger cracks, leaks into the coolant, over-heats the engine and burns up the oil. They all state that the repair is about $3,000.00. Some are on their 3rd and 4th go-around with this problem. They state that Chevrolet does NOT respond. I, personally, contacted the dealership that sold me my care and reported the problem. I was told that mine was an isolated incident and then they tried to sell me another car. Here is ONLY ONE BLOG with all the consumers' complaints about this ONE MATTER: [XXX] I paid around $35,000.00 for this car at the time of purchase. I paid it off early. You can tell by the low mileage that I do not drive my automobile hard. I keep it well maintained. At 50,000 miles, it cannot be driven until I invest another $3,000.00 in repairs....that I just paid 8,000 miles ago for the the same repeating problem. I need Chevrolet to do one of three things: 1) Resolve the ROOT problem that keeps causing this ongoing problem and fix my car PERMANENTLY of this problem at NO CHARGE; 2) Give me a different model car that has 50,000 miles as an exchange; 3) Refund 2/3 of my money so that I can get a different vehicle. They have left me with no automobile to drive. They act like I am too stupid to understand that the problem lies with them (probably because I am female). They try to convince me to spend yet another 35,000 to 40,000 dollars on a different new car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551489October 23, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Cable that controls thermostat to temp knob in car broke and gears that run system stripped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547099September 28, 2023
ENGINE
Engine started to have problems while driving. After parking, would not restart. Mechanic just reported that timing chain broke and caused other damage in engine. Needs new engine. Only has less than 85,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544627September 14, 2023
ELECTRICAL SYSTEM
The Blower Motor Resistor and Harness are faulty causing smoking and short circuit instead of blowing a fuse. Im afraid this could cause the car to catch on fire. I opened the area where the resistor is located and the equipment reads "MADE IN JAPAN". This makes me concerned that there may be other areas of the electrical system that have not been tested properly for safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544360September 13, 2023
SUSPENSION
I purchased this 2017 Chevrolet Trax in Dec 2020 with 36748 miles on it. In I believe 2022 I had to have the front driver side tire rode replaced as it was broken at just a little over 50,000 miles on it. Now at 73,027 miles I had to have both sway bars links replaced as they both were broken as well. Upon further inspection from dealership the also found the left front suspension strut needs replacing. I heard noises from front end when turning with popping and creaking as turning. Now after replacing sway bars I have more popping and creaking coming from front end but not just when turning now it's most of the time now and the steering is pulling at different times. It does not feel safe to drive this vehicle anymore. No light came on dash to warn of any issues at all. I have paid for most repairs on the vehicle, but these Costs are adding up more and more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534788July 27, 2023
ENGINE
While driving git a warning light and after a few days there was a loud noise coming from the motor , took it to the dealer told me the motor is broken , car only has 71000 miles on it .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524205May 28, 2023
ELECTRICAL SYSTEM
Ac has been repair many times but still blowing out and not working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522067May 15, 2023
ELECTRICAL SYSTEM
Resistor and resistor harness for HVAC continuously fail. About to be on fourth repair as they continue to short out and begin to melt, almost catching fire. Confirmed by dealer previously that it had shorted it out and melted the wiring harness to the resistor. Only symptom prior to failure is smelling hot and then it abruptly shorts out and shuts off and produces small bit of smoke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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