Chevrolet Traverse Complaints (2024)

144 consumer complaints on file.

#11629162December 6, 2024
POWER TRAIN, ENGINE
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving at various speeds, the check engine warning light illuminated on the instrument panel. The vehicle was taken to several dealers and the contact was informed that the issue was related to the OnStar feature. The contact called OnStar but was informed that the App was not responsible for the check engine warning light being illuminated. The vehicle was taken back to the dealer and a reset was performed of the check engine warning light. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted without warning. In addition, the contact stated that upon turning off the vehicle, an abnormal, banging sound was coming from the engine. The vehicle was taken back to the dealer however, the cause of the failure was not yet determined; however, the contact was informed that the front drive axle was leaking. The front drive axle was replaced; however, the failures persisted. The manufacturer was notified of the failure but offered no assistance and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629026December 5, 2024
POWER TRAIN
With only 1017 miles on vehicle, the transmission leaked all of the fluid out. Incident happened on a side street, thankfully not on the freeway as this would have been even more of a safety concern. Vehicle was sent to local dealership for inspection. NO warning lamps or messages appeared before, during or after the transmission fluid leaked out of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628596December 3, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT
The contact owns a 2024 Chevrolet Traverse. The contact stated that there was fluid leaking from the vehicle onto the driveway. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the transmission was leaking transmission fluid. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 2,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628443December 2, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I am writing to report a serious safety concern with my newly purchased. I believe this issue, if unaddressed, could lead to accidents. Specifically, when I am stopped at a stop sign with another vehicle behind me and the light changes to green, I begin to drive forward. However, as the vehicle behind me starts moving toward me, my car suddenly and violently applies the brakes. The force is so strong that it feels as if I've been rear-ended. This abrupt braking creates a dangerous situation as it increases the likelihood of me being rear-ended by the car behind me. It is important to note that I am in "Drive" mode and moving forward, not in reverse, so I would not expect the car to brake under these circumstances. This issue is not isolated, and I have experienced similar sudden braking on several occasions, but this scenario is the most concerning due to the potential for accidents. I took the car to the dealership, assuming it might be a programming error. However, the dealership informed me that this is a known issue with this model, but no recall has been issued to address it. I strongly urge the NTSB to investigate this matter further, as I believe it poses a significant safety risk to drivers and passengers. Thank you for your attention to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626691November 21, 2024
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving approximately 15 MPH, the brake pedal was depressed, and the vehicle jolted forward with two unknown warning lights illuminated. The contact stated that the Forward Collision Avoidance and 4WD Unavailable messages were displayed. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the "Rear Driver Side Sensor" needed to be replaced. The contact stated that two different parts for the rear sensor were replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,631.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623468November 4, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
Bought this car on Monday by Wednesday the check engine light went on and had gone off the following day. The next week Friday the check engine light went on and the acceleration was not changing out of gear. Staying at one speed on the highway. Finally got the car in and the car has transmission problems. The car is brand new!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623232November 2, 2024
SEATS
The third row headrests will not fold down. This is not allowing the third row seats to be folded down. Straps are pulled, but headrests do not go down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621019October 21, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
on multiple occasions now this vehicle has applied automatic braking for no apparant reason. the vehicle has applied an extreme braking scenario. And applied the full brakes causing the vehicle to skid and extremely jar the interior passengers. this automatic braking was almost like driving the vehicle into a wall as it was immediately stopped. in the latest instance the vehicle behind me was barely able to avoid running into the rear of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620041October 16, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
This vehicle was advertised as having the Super Cruise feature along with "following distance indicator", "forward collision alert", "lane keep assist with lane departure warning" and "intellibeam" (auto headlamp dimming feature). We purchased the vehicle expecting all of these to function. When we took delivery and went on our drive with the salesman so he could explain all the features, we found that the Adaptive Cruise Control and the Super Cruise would not work at all. We thought maybe we were trying to engage it incorrectly, so the salesman advised he would check into it the next day (we took delivery after regular service hours) and get back to us. We took the vehicle home. Upon driving the next several days, the Forward Collision Alert malfunction indicator light came on in the driver information center. We had made an appointment and took the vehicle to the dealer. We were advised that bulletin #PIT6167A was issued by GM on 6/20/2024 stating "Super Cruise Unavailable" and it was a known problem and at the time there was no fix. We were advised by the Dealer that the issue was a software engineering issue that GM does not have a solution for repair. GM allowed this vehicle to be sold knowing that the Automatic Driver Assist (ADAS) safety systems on this vehicle would not function at all. We knew the Adaptive Cruise Control and the Super Cruise systems would not work, but we found out on the road in the dark that the "Intellibeam" system was not working when oncoming traffic started flashing their bright lights. This was a safety concern. This was very irresponsible of GM to sell these vehicles with ADAS issues. How did this vehicle pass the quality control process at the factory? Research shows there are other models affected. Today I learned that there is a newer version of the GM service bulletin (new number is PIT6167C) that states there is still no repair process for the Super Cruise (and other affected ADAS systems) available yet. GM refused to buyback.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618195October 4, 2024
ENGINE
I was driving in the rain and drove through a puddle something I have done many times with previous vehicles. All of a sudden the car stopped accelerating. I would press the gas,the engine would rev, but the car would barely move if at all. I barely made it to a safe location.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618149October 4, 2024
POWER TRAIN
I was stopped at a red light in rush hour traffic in the middle of three lanes. When the traffic light turned green, I pressed the accelerator and the engine revved, but the the vehicle did not accelerate in a normal manner. The CEL came on in the DIC along with a message "Reduced Acceleration. Drive with Care." I was able to slowly change lanes and turn into a parking lot while cars maneuvered around me to avoid a collision. I was unable to exceed 10mph while surrounding traffic was moving approximately 50mph presenting a safety hazard. Per an Onstar On-Demand Diagnostic scan, the PCM indicates a P0746 code. The vehicle was towed to a nearby dealer. The dealer indicated the transmission will be repaired under warranty. There were no warnings (slipping gears, rough shifts) prior to the incident. The vehicle has less than 3200 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617640October 2, 2024
SERVICE BRAKES
With less than 9,000 miles driven on the vehicle, the entire brake system failed as I was driving. I have since learned that there was a faulty master brake cylinder installed when the vehicle was built. No brake fluid was getting to any of the brakes. When the incident occurred, I was able to pump the brake pedal all the way to the floor in order to get the vehicle to stop. I felt the power brakes go out, the service light started flashing on the dash, and several warnings popped up. These warnings included: "Brake System Failure", "Speed Restricted", and "Hard Braking Required". Even with hard braking it was difficult to get the vehicle to stop. I was very lucky that I was not travelling at a high rate of speed and was on a low-traffic road when the incident occurred. Had it been 2 minutes later I would've been on a major interstate and could've put my own and others' lives at risk. The vehicle has been diagnosed by the dealership I purchased it from and will be in their position for the next month while waiting on a new part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617336September 30, 2024
ENGINE, STRUCTURE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2024 Chevrolet Traverse. The contact stated while driving 65 MPH, the vehicle shut off while on the interstate, with the check engine warning light illuminated. The contact stated that the driver’s side door became inoperable, with the plastic frame hanging off the door of the vehicle. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was driven to the dealer where it was diagnosed and determined that the catalytic convertor needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was 3,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614144September 12, 2024
SEATS
3rd row headrest will not let down when the seats are folded down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613539September 9, 2024
POWER TRAIN
With 103 miles on odometer, vehicle check engine light illuminated, warning message appeared on DIC regarding reduced acceleration, then vehicle proceed to downshift causing the vehicle to reduce speed dramatically almost causing the vehicle behind to hit my vehicle. Vehicle now does not shift properly and is at over 4500 rpm, while driving at a speed of 55 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612239September 3, 2024
ENGINE, FUEL/PROPULSION SYSTEM, SUSPENSION
What component or system failed or malfunctioned, and is it available for inspection upon request? transmission problems. loss power while driving vehicle How was your safety or the safety of others put at risk? vehicle stopped driving while on road with traffic. Major accident could of happened Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Joh Hall Chevy dealer is aware of issue Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Being inspected by Chevy dealership Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no prior messages. During incident warning appeared on dash stating reduced acceleration drive with care.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608159August 13, 2024
SEAT BELTS
The contact owns a 2024 Chevrolet Traverse. The contact stated that while operating the vehicle with a front seat passenger with the front seat passenger’s seat belt latched, the “Fasten Front Passenger Seat Belt" message was displayed. The vehicle was taken to the local dealer who serviced the vehicle but after retrieving the vehicle, the failure immediately reoccurred. No further information was available. The manufacturer was not yet contacted. The failure mileage was 3.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604924July 27, 2024
POWER TRAIN
The transmission suddenly failed on this vehicle. I was later informed that it was the clutch piston. Fortunately, the failure occurred at a stop light when I attempted to accelerate from a stop. The vehicle initially did not move as expected. If this had happened when turning into traffic, or merging onto a highway, it could have been dangerous. There was no warning light or indication at first. The service engine light only came on after about two miles. I was able to drive the car but accelerating was very slow. This car was purchased on [XXX]. I am seeing some documents online that indicate GM knew of this problem, and the dealer possibly should not have even sold me this car. As of this date, the car sits at the dealer with no replacement parts available. I took the vehicle to Phillips Chevrolet in Frankfort, IL. The representative there is who told me it was clutch piston that failed. There was never any warning or indication. This problem occurred suddenly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603777July 22, 2024
UNKNOWN OR OTHER
Transmission I stop at stop sign, when I proceeded to continue to drive the car made a roaring sound and my Chevrolet Traverse 2024 would not go into the second gear. The check engine light came on and has not gone out. I took it to the Chevrolet dealer where I purchased the vehicle, the looked it over and now have to order a transmission overhaul kit. I’m now waiting for further information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602821July 16, 2024
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
Transmission issue: Dealer was not able to replicate issue due to it only happening periodically. When putting into drive mode and going to accelerate it feels as if the transmission is slipping and give a big jerk. Also will sometime make a loud noise like tranmission is "dropping". Or when foots off gas peddle after going at a steady speed then go to accelerate again it will jerk. Dealership said that is normal as there is a "learning phase" which I've owned several new vehicles n never experienced this before. No warning lights have been shown. Reverse automatic breaking issue: Several occasions while reversing vehicle will slam into park mode when nothing is behind me. Brought to dealer, dealer said to shut off the notification. However, I don't want to have to shut it off. Tech did experience this once while attempting to reverse vehicle. But service advisor said there is no fix for this issue. Very startling to anyone in vehicle when it quickly locks up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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